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Tier 3 Tech Support Jobs in Texas (NOW HIRING)

Visual Edge IT

IT Support Technician - Tier 3

Houston, TX · On-site

$75K - $90K/yr

Visual Edge IT is seeking an IT Support Technician to join our growing Service Desk team. In this ... Visual Edge IT will match 100% of an employee's contribution up to the first 3% and will provide an ...

Visual Edge IT

IT Support Technician - Tier 3

Houston, TX · On-site

$75K - $90K/yr

Visual Edge IT is seeking an IT Support Technician to join our growing Service Desk team. In this ... Visual Edge IT will match 100% of an employee's contribution up to the first 3% and will provide an ...

iClassPro Inc

Tier 3 Technical Support

Longview, TX · On-site

About the Role We're looking for a technically strong problem-solver to join our Tier 3 support ... Working knowledge of SQL , and basic web technologies (HTML, CSS, JavaScript) * Experience with PHP ...

iClassPro, Inc

Tier 3 Technical Support

Longview, TX · On-site

About the Role We're looking for a technically strong problem-solver to join our Tier 3 support ... Working knowledge of SQL , and basic web technologies (HTML, CSS, JavaScript) * Experience with PHP ...

iClassPro Inc

Tier 3 Technical Support

Longview, TX

About the Role We're looking for a technically strong problem-solver to join our Tier 3 support ... Working knowledge of SQL , and basic web technologies (HTML, CSS, JavaScript) * Experience with PHP ...

Mesa Rim Climbing Centers

Tier 3 Routesetter

Austin, TX · On-site

Support team in managing time effectively, providing guidance for the team's workflow and setting ... Tier 3 Setter Pay Range: $23.50-$32.00/hour By submitting an application below, you are agreeing to ...

Emergent Software

IT Support Technician

Fort Worth, TX · On-site +1

$45K - $55K/yr

Our client is seeking an IT Support Specialist to join its growing IT team supporting a fully ... Tier 2, and Tier 3 support model. This position offers a clear path for career growth.

asrcfh

Systems Administrator, Tier 3

Bexar, TX · On-site

Support and maintain Lightweight Directory Access Protocol (LDAP) architecture to provide ... MA/MS degree in Information Technology, Computer Science, Engineering Management or related ...

asrcfh

Systems Administrator, Tier 3

Bexar, TX · On-site

Support and maintain Lightweight Directory Access Protocol (LDAP) architecture to provide ... MA/MS degree in Information Technology, Computer Science, Engineering Management or related ...

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Tier 3 Tech Support information

What is Tier 1, Tier 2, and Tier 3 support?

In tech support roles like Tier 3 Tech Support, support levels are structured to handle different issues: Tier 1 provides basic customer assistance and troubleshooting, Tier 2 handles more complex problems requiring deeper technical knowledge, and Tier 3 involves advanced troubleshooting, often by specialists or engineers. Support staff typically escalate issues between tiers based on complexity and expertise required, with Tier 3 often resolving the most difficult problems using specialized tools and knowledge.

What is Tier 3 tech support?

Tier 3 tech support is the highest level of technical assistance within an organization, typically handled by experienced specialists or engineers. They resolve complex issues that cannot be addressed by Tier 1 or Tier 2 support, often involving advanced troubleshooting, system analysis, and collaboration with product development teams.

What skills and qualifications are needed to thrive as a Tier 3 Tech Support specialist?

A Tier 3 Tech Support specialist needs advanced troubleshooting abilities, deep technical knowledge in relevant systems, and typically a degree in computer science or related certifications. Familiarity with diagnostic tools, ticketing systems like ServiceNow, and expertise in platforms such as Windows, Linux, or networking hardware is crucial. Exceptional problem-solving, patience, and strong communication skills help in resolving complex issues and collaborating with both customers and internal teams. These skills ensure efficient resolution of escalated technical problems, maintain system reliability, and enhance customer satisfaction.

How does a Tier 3 Tech Support specialist collaborate with engineering and other support teams to resolve complex technical issues?

Tier 3 Tech Support specialists often work closely with engineering teams and lower-level support tiers to resolve advanced technical problems that cannot be addressed by Tier 1 or Tier 2. They investigate escalated issues, perform in-depth troubleshooting, and may replicate customer environments to identify root causes. Effective communication and documentation are key, as Tier 3 must relay findings to both engineers for potential product fixes and to customer-facing teams for clear status updates. This collaboration ensures efficient resolution of issues and helps improve overall product quality.

What is a Tier 3 Tech Support specialist?

Tier 3 Tech Support specialists are highly skilled technical experts who handle the most complex and advanced issues that cannot be resolved by lower-tier support teams. They are responsible for diagnosing and troubleshooting intricate hardware, software, or network problems, often working closely with product developers or engineers. Tier 3 specialists may also create documentation, provide solutions for recurring issues, and contribute to the improvement of support processes. Their deep technical knowledge enables them to resolve problems efficiently and mentor other support staff.

What is the difference between Tier 3 Tech Support vs Tier 2 Tech Support?

AspectTier 3 Tech SupportTier 2 Tech Support
CredentialsRelevant certifications (e.g., CompTIA, Cisco)Basic certifications or none required
Work EnvironmentAdvanced technical support, often in specialized teamsFrontline support, handling common issues
ResponsibilitiesResolving complex problems, troubleshooting hardware/softwareHandling routine issues, escalating complex cases
Industry UsageIT, telecommunications, networkingIT, customer service centers

In summary, Tier 3 Tech Support handles more complex, specialized issues requiring advanced skills and certifications, while Tier 2 Tech Support manages more routine problems and escalates complex cases to Tier 3.

What are popular job titles related to Tier 3 Tech Support jobs in Texas? For Tier 3 Tech Support jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Tier 3 Tech Support jobs in Texas look for? The top searched job categories for Tier 3 Tech Support jobs in Texas are:
What cities in Texas are hiring for Tier 3 Tech Support jobs? Cities in Texas with the most Tier 3 Tech Support job openings:
Tier 3 Tech Support jobs near you
Infographic showing various Tier 3 Tech Support job openings in Texas as of August 2026, with employment types broken down into 91% Full Time, and 9% Contract. Highlights an 100% In-person job distribution.

IT Support Technician - Tier 3

Visual Edge IT

Houston, TX • On-site

$75K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Visual Edge IT rating

8.5

Company rating: 8.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

36th of 223 rated it services

Job description

Empowering Businesses. Enabling Success.
At Visual Edge IT, we help organizations nationwide harness the power of technology to work smarter, stay secure, and grow stronger. From managed IT services and cybersecurity to print solutions and document workflow, we deliver innovative, customized strategies that give our clients the edge in an ever-changing business landscape. Our nationwide network combines the personalized service of local teams with the strength and resources of a national leader—ensuring that every client gets both technology that works and people who care.
With more than two decades of experience and a team of over 1,000 technology professionals, we pride ourselves on building partnerships that go beyond service contracts. When you join Visual Edge IT, you become part of a collaborative, solutions-driven culture where your expertise helps shape the future for businesses across the country. Together, we don’t just solve technology challenges—we create opportunities for success.
Job Summary:

Are you passionate about technology and enjoy solving problems that make a real difference for customers? Visual Edge IT is seeking an IT Support Technician to join our growing Service Desk team.

In this role, you'll serve as the first point of contact for customers seeking technical support, providing remote troubleshooting and exceptional customer service across a wide variety of IT environments. You'll diagnose technical issues, guide customers through solutions, manage support tickets from start to finish, and collaborate with internal technical teams to ensure timely issue resolution.

This is an excellent opportunity for a technology professional who enjoys working in a fast-paced environment, thrives on delivering outstanding customer experiences, and wants to continue growing their technical knowledge and career.

Primary Responsibilities:
  • Serve as the first point of contact for customers requesting technical assistance via phone, email, and remote support tools.
  • Diagnose and troubleshoot hardware, software, operating system, networking, and Microsoft 365 issues using established troubleshooting methodologies.
  • Guide customers through step-by-step problem resolution while delivering exceptional customer service.
  • Document incidents, troubleshooting activities, resolutions, and customer communications within the ticketing system.
  • Manage support tickets from initial request through resolution while meeting established service level agreements (SLAs) and performance metrics.
  • Escalate complex technical issues to higher-level engineers when appropriate while ensuring complete documentation and effective handoff.
  • Maintain ownership of customer issues by proactively communicating status updates and following through to successful resolution.
  • Provide customers with accurate information regarding IT products, services, and support processes.
  • Collaborate with Systems Engineers and other technical teams to resolve escalated issues efficiently.
  • Maintain a process-driven approach with exceptional attention to detail and documentation accuracy.
  • Occasionally provide onsite technical support when required.
  • Represent Visual Edge IT professionally with customers, vendors, and business partners.
  • Continuously expand technical knowledge through training, certifications, and professional development.
  • Perform other duties as assigned.
Knowledge, Skills, and Qualifications:
  • High school diploma or GED required; additional technical education or certifications preferred.
  • Minimum four (4) years of experience providing technical support within an IT services, managed services, or technology solutions environment.
  • Strong troubleshooting experience supporting Microsoft Windows desktop operating systems (Windows 10/11).
  • Experience supporting Microsoft Office and Microsoft 365 applications.
  • Intermediate to advanced skills in network hardware, Windows server, and PC support.
  • Familiarity with Active Directory, remote support tools, ticketing systems, and basic networking concepts.
  • Experience using ticket management and service desk platforms.
  • Strong understanding of desktop hardware, laptops, printers, mobile devices, and peripheral technologies.
  • Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
  • Outstanding customer service skills with a passion for helping others.
  • Strong analytical thinking and problem-solving abilities.
  • Exceptional organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.
  • Self-motivated with the ability to work independently while collaborating effectively within a team.
  • Valid driver's license and reliable transportation required for occasional onsite support.
  • Ability to lift up to 50 pounds and perform occasional equipment installation or relocation.
Preferred Certifications amp; Technical Experience

One or more of the following certifications or equivalent experience is highly preferred:

  • Microsoft Certified Professional (MCP)
  • Microsoft 365 Fundamentals or related Microsoft certifications
  • CompTIA A+
  • CompTIA Network+
  • Experience working in a Managed Service Provider (MSP) environment
  • Experience supporting remote monitoring and management (RMM) platforms
At Visual Edge IT, we are proud to provide:
Work-Life Balance
Visual Edge IT promotes a healthy work-life balance for employees by offering competitive pay, PTO, and ten paid holidays per year. We are always reviewing and finding new ways to support our employees’ unique needs.

Career Path
We encourage growth from within Visual Edge IT. We seek outside candidates who are driven that we can nurture along a career path and we hire/promote internally. We also have opportunities to develop talent through training programs.

Insurance Benefits
We offer multiple plans to choose from to fit your individual needs. We offer medical, HSA, dental, vision, short-term disability, long-term disability, voluntary life insurance, employee assistance program, and wellness programs. We provide all of our employees a $50k life insurance policy at no cost to our team members.

401(k)
Visual Edge gives employees access to a 401k program and offers an employer match benefit. Visual Edge IT will match 100% of an employee’s contribution up to the first 3% and will provide an additional 50% match on the next 2% of the employee contribution.
Visual Edge IT is an Equal Opportunity Employer. Discrimination and harassment of any kind based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, marital status, age, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics are prohibited. VEIT participates in the E-Verify Employment Verification Program.

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