ZipRecruiter

Log In

1

Tier 3 Tech Support Jobs in Texas (NOW HIRING)

iClassPro Inc

Tier 3 Technical Support

Longview, TX · On-site

About the Role We're looking for a technically strong problem-solver to join our Tier 3 support ... Working knowledge of SQL , and basic web technologies (HTML, CSS, JavaScript) * Experience with PHP ...

iClassPro, Inc

Tier 3 Technical Support

Longview, TX · On-site

About the Role We're looking for a technically strong problem-solver to join our Tier 3 support ... Working knowledge of SQL , and basic web technologies (HTML, CSS, JavaScript) * Experience with PHP ...

iClassPro Inc

Tier 3 Technical Support

Longview, TX · On-site

About the Role We're looking for a technically strong problem-solver to join our Tier 3 support ... Working knowledge of SQL , and basic web technologies (HTML, CSS, JavaScript) * Experience with PHP ...

Mesa Rim Climbing Centers

Tier 3 Routesetter

Austin, TX · On-site

Support team in managing time effectively, providing guidance for the team's workflow and setting ... Tier 3 Setter Pay Range: $23.50-$32.00/hour By submitting an application below, you are agreeing to ...

Systemverse

Helpdesk Support Specialist

Austin, TX · On-site

This role serves as the primary point of contact for IT support requests and ensures a high level ... Clear career growth path into Tier 2, Tier 3, or systems engineering roles Responsibilities $45 ...

next page

Showing results 1-20

All JobsTier 3 Tech Support JobsTier 3 Tech Support Jobs in Texas

Tier 3 Tech Support information

What is a Tier 3 Tech Support specialist?

Tier 3 Tech Support specialists are highly skilled technical experts who handle the most complex and advanced issues that cannot be resolved by lower-tier support teams. They are responsible for diagnosing and troubleshooting intricate hardware, software, or network problems, often working closely with product developers or engineers. Tier 3 specialists may also create documentation, provide solutions for recurring issues, and contribute to the improvement of support processes. Their deep technical knowledge enables them to resolve problems efficiently and mentor other support staff.

What skills and qualifications are needed to thrive as a Tier 3 Tech Support specialist?

A Tier 3 Tech Support specialist needs advanced troubleshooting abilities, deep technical knowledge in relevant systems, and typically a degree in computer science or related certifications. Familiarity with diagnostic tools, ticketing systems like ServiceNow, and expertise in platforms such as Windows, Linux, or networking hardware is crucial. Exceptional problem-solving, patience, and strong communication skills help in resolving complex issues and collaborating with both customers and internal teams. These skills ensure efficient resolution of escalated technical problems, maintain system reliability, and enhance customer satisfaction.

How does a Tier 3 Tech Support specialist collaborate with engineering and other support teams to resolve complex technical issues?

Tier 3 Tech Support specialists often work closely with engineering teams and lower-level support tiers to resolve advanced technical problems that cannot be addressed by Tier 1 or Tier 2. They investigate escalated issues, perform in-depth troubleshooting, and may replicate customer environments to identify root causes. Effective communication and documentation are key, as Tier 3 must relay findings to both engineers for potential product fixes and to customer-facing teams for clear status updates. This collaboration ensures efficient resolution of issues and helps improve overall product quality.

What is the difference between Tier 3 Tech Support vs Tier 2 Tech Support?

AspectTier 3 Tech SupportTier 2 Tech Support
CredentialsRelevant certifications (e.g., CompTIA, Cisco)Basic certifications or none required
Work EnvironmentAdvanced technical support, often in specialized teamsFrontline support, handling common issues
ResponsibilitiesResolving complex problems, troubleshooting hardware/softwareHandling routine issues, escalating complex cases
Industry UsageIT, telecommunications, networkingIT, customer service centers

In summary, Tier 3 Tech Support handles more complex, specialized issues requiring advanced skills and certifications, while Tier 2 Tech Support manages more routine problems and escalates complex cases to Tier 3.

What is Tier 3 tech support?

Tier 3 tech support is the highest level of technical assistance within an organization, typically handled by experienced specialists or engineers. They resolve complex issues that cannot be addressed by Tier 1 or Tier 2 support, often involving advanced troubleshooting, system analysis, and collaboration with product development teams.

What are popular job titles related to Tier 3 Tech Support jobs in Texas?

For Tier 3 Tech Support jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Tier 3 Tech Support jobs in Texas look for?

The top searched job categories for Tier 3 Tech Support jobs in Texas are:

What cities in Texas are hiring for Tier 3 Tech Support jobs?

Cities in Texas with the most Tier 3 Tech Support job openings:

Tier 3 Tech Support jobs near you
Infographic showing various Tier 3 Tech Support job openings in Texas as of August 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 100% In-person job distribution.

Senior System Administrator (Tier 3 Tech Support)

3B Staffing LLC

Richardson, TX • On-site

$78K - $105K/yr

Full-time

Medical, Dental, Vision, Life, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Title : Senior System Administrator (Tier 3 Tech Support)

Location: Richardson, TX 75080

Job Type: Full time

Must-Haves:

Experience Working for an MSP (5+ years)

Strong Microsoft Azure experience (5-7+ years)

Strong Microsoft 365, Teams, SharePoint experience (5-7+ years)

Strong Microsoft server and domain experience (5-7+ years)

Nice-To-Haves:

IT Certifications - Microsoft Azure, 365, Security.

IT Certifications - Cisco CCNA, CCNP, or ISC2 SSCP, CISSP

Job Description: The Senior Systems Administrator is responsible for three major areas of IT Service Delivery:

Support and administration of servers, Microsoft 365, Azure, virtual environments, storage, security, and Backup Disaster Recovery (BDR) infrastructure both on-premise and in cloud-based solutions.

Handling escalations and advanced support of service requests beyond the abilities of higher-tier Service Desk Technicians.

Assisting the project and technical alignment teams with the implementation of servers, Microsoft 365, Azure storage, and BDR infrastructure projects both on-premise and in cloud-based solutions.

Results of the Position & Key Accountabilities:

Resolving service tickets quickly and permanently

Customer Satisfaction: Keeping clients happy.

Documentation: Developing & updating documentation of systems supported

Leadership - Taking responsibility to mentor and develop junior members.

Musts (Traits):

Genuine desire to provide excellent customer service to clients.

Ability to prioritize and focus on the task at hand.

Ability to follow through on projects in a timely manner.

Initiative-taking independent of direct supervision.

Ability to work in a team, communicate effectively, and manage confrontations/conflicts.

Self-motivated with the ability to work in a fast-moving environment.

Experience working for a Managed Service Provider

Musts (Technical):

Strong Microsoft Azure experience.

Strong Microsoft 365, Teams, SharePoint experience.

Strong Microsoft server and domain experience.

Networking experience.

Diagnostic skills of technical issues.

Service awareness of all organization's key IT services for which support is being provided.

Understanding of support tools, techniques, and how technology is used to provide IT services.

Typing skills to ensure quick and accurate entry of service request details.

Wants: Relevant and current professional IT Certifications, such as:

Microsoft Azure, 365, Security.

Cisco CCNA, CCNP.

ISC2 SSCP, CISSP.

Benefits Available:

Health Care Plan (Medical, Dental & Vision)

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off (Vacation, Sick & Public Holidays)

Auxiliary Benefit Offerings (Legal Shield/Aflac)

Apply