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Tier 3 Tech Support Jobs in Texas (NOW HIRING)

ClearanceJobs

Service Desk Tier 2

Fort Worth, TX · On-site

Service Desk Tier 2 Tech Support Summary: The Service Desk Tier 2 Tech Support shall be responsible ... Tier 3 Support team. Education and Experience: * General understanding and knowledge of the ...

Cultivate IT

IT Support Technician Tier 2

Amarillo, TX · On-site

$19.75 - $27/hr

IT Support Technician Tier 2 Location: Oklahoma City, OK / Amarillo, Tx Employment Type: Full-time, ... 3% company match * Medical, Dental & Vision * HSA company contribution * Life & Disability ...

JPMorgan Chase & Co

Technology Support III

Houston, TX · On-site

$20.50 - $28.25/hr

As a Technology Support III team member in Commercial & Investment Bank - Post Trade, you will ensure the operational stability, availability, and performance of our production application flows.

JP Morgan Chase

Technology Support III

Houston, TX · On-site

$20.50 - $28.25/hr

As a Technology Support III team member in Commercial & Investment Bank - Post Trade, you will ensure the operational stability, availability, and performance of our production application flows.

Computek

IT Administrator

Georgetown, TX · On-site

An experienced IT Support Technician (Tier II or Tier III), or * A strong Tier I / Tier II technician with broader exposure and a more strategic, problem-solving mindset Your title, responsibilities ...

Leidos

Tier III O&M Network Engineer

San Antonio, TX

$116K - $210K/yr

... and LAN technologies; support customer's intra- and inter- net and other data communications ... include tier 3 troubleshooting and problem resolution Prepare troubleshooting procedures for ...

JPMorgan Chase & Co

Technology Support III

Plano, TX · On-site

As a Technology Support III team member in Corporate Sector - Finance/ GFT - Tech Invest Governance team, you will ensure the operational stability, availability, and performance of our production ...

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Tier 3 Tech Support information

What is a Tier 3 Tech Support specialist?

Tier 3 Tech Support specialists are highly skilled technical experts who handle the most complex and advanced issues that cannot be resolved by lower-tier support teams. They are responsible for diagnosing and troubleshooting intricate hardware, software, or network problems, often working closely with product developers or engineers. Tier 3 specialists may also create documentation, provide solutions for recurring issues, and contribute to the improvement of support processes. Their deep technical knowledge enables them to resolve problems efficiently and mentor other support staff.

What skills and qualifications are needed to thrive as a Tier 3 Tech Support specialist?

A Tier 3 Tech Support specialist needs advanced troubleshooting abilities, deep technical knowledge in relevant systems, and typically a degree in computer science or related certifications. Familiarity with diagnostic tools, ticketing systems like ServiceNow, and expertise in platforms such as Windows, Linux, or networking hardware is crucial. Exceptional problem-solving, patience, and strong communication skills help in resolving complex issues and collaborating with both customers and internal teams. These skills ensure efficient resolution of escalated technical problems, maintain system reliability, and enhance customer satisfaction.

How does a Tier 3 Tech Support specialist collaborate with engineering and other support teams to resolve complex technical issues?

Tier 3 Tech Support specialists often work closely with engineering teams and lower-level support tiers to resolve advanced technical problems that cannot be addressed by Tier 1 or Tier 2. They investigate escalated issues, perform in-depth troubleshooting, and may replicate customer environments to identify root causes. Effective communication and documentation are key, as Tier 3 must relay findings to both engineers for potential product fixes and to customer-facing teams for clear status updates. This collaboration ensures efficient resolution of issues and helps improve overall product quality.

What is the difference between Tier 3 Tech Support vs Tier 2 Tech Support?

AspectTier 3 Tech SupportTier 2 Tech Support
CredentialsRelevant certifications (e.g., CompTIA, Cisco)Basic certifications or none required
Work EnvironmentAdvanced technical support, often in specialized teamsFrontline support, handling common issues
ResponsibilitiesResolving complex problems, troubleshooting hardware/softwareHandling routine issues, escalating complex cases
Industry UsageIT, telecommunications, networkingIT, customer service centers

In summary, Tier 3 Tech Support handles more complex, specialized issues requiring advanced skills and certifications, while Tier 2 Tech Support manages more routine problems and escalates complex cases to Tier 3.

What is Tier 3 tech support?

Tier 3 tech support is the highest level of technical assistance within an organization, typically handled by experienced specialists or engineers. They resolve complex issues that cannot be addressed by Tier 1 or Tier 2 support, often involving advanced troubleshooting, system analysis, and collaboration with product development teams.

What are popular job titles related to Tier 3 Tech Support jobs in Texas?

For Tier 3 Tech Support jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Tier 3 Tech Support jobs in Texas look for?

The top searched job categories for Tier 3 Tech Support jobs in Texas are:

What cities in Texas are hiring for Tier 3 Tech Support jobs?

Cities in Texas with the most Tier 3 Tech Support job openings:

Tier 3 Tech Support jobs near you
Infographic showing various Tier 3 Tech Support job openings in Texas as of August 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 100% In-person job distribution.

Service Desk Tier 2

ClearanceJobs

Fort Worth, TX • On-site

Other

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Service Desk Tier 2 Tech Support

Summary: The Service Desk Tier 2 Tech Support shall be responsible for IT problems or requests that cannot be resolved at the Service Desk Tier 1 level. Tier 2 technicians shall be responsible for responding to and resolving IT Service Desk tickets on a timely manner. The persons assigned to this function will work directly with end users either remotely or at the customer's location until the incident or request is resolved. The contractor filling this position shall also be able to perform all duties and responsibilities at the Service Desk Tier 1 position level.

Essential Duties and Responsibilities:

  • Analyze incidents or problems, identify root causes, diagnose, troubleshoot, and resolve a range of medium to complex software, hardware, and connectivity issues.
  • Ask probing questions, research, analyze, and rectify problems and resolve the incidents or problems if such incidents or problems are identified as minor.
  • If the incidents or problems are identified as major and require a code or configuration change, the Tier 2 Support team routes the ticket to the Tier 3 Support team.

Education and Experience:

  • General understanding and knowledge of the Microsoft computing environment.
  • At least 2 years of experience or more with resolving and recording software and hardware customer incidents and requests.
  • At least 2 years of experience with effectively analyzing, troubleshooting, researching, resolving tracking, documenting and when necessary escalating customer incidents and requests to the appropriate office or staff member using a ticketing database (Remedy).
  • At least 2 years working knowledge of and experience with PCs, laptops, tablets, peripherals, and related hardware technologies; Microsoft Windows XP, Windows 7, Windows 10 Operating System, the latest version of Microsoft Office and a host of other commonly used software.
  • CompTia Network+, or A+ is required, Network+ preferred for this position.

Skills, Knowledge and Abilities:

  • Must possess a good understanding of basic networking technologies; e-mail systems, remote desktop applications, desktop applications, IT troubleshooting techniques, and shall possesses good written and oral communication skills.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Job is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse and multi-line telephone system.

Supervisory Responsibilities: None.

Additional Qualifying Factors: As a condition of employment, must pass a pre-employment drug screening, as well as have acceptable reference and background check results. As an equal opportunity employer, The Tatitlek Corporation recognizes that our strength lies in our people. Discrimination and all unlawful harassment, including sexual harassment, in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment.

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