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Tier 3 Tech Support Jobs in Texas (NOW HIRING)

PBK

IT Support Analyst I

Houston, TX · On-site

Bachelor's degree in Computer Science, Information Technology, or related field preferred, or ... Escalate unresolved issues to Tier 3 support. * Maintain a detailed, advanced working knowledge of ...

PBK

IT Support Analyst I

Houston, TX · On-site

Bachelor's degree in Computer Science, Information Technology, or related field preferred, or ... Escalate unresolved issues to Tier 3 support. * Maintain a detailed, advanced working knowledge of ...

CACI

Network Engineer Tier 3

San Antonio, TX

Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... Team CACI is seeking a Senior Network Engineer to support an Intelligence Community customer ...

JP Morgan Chase

Technology Support III

Houston, TX · On-site

As a Technology Support III at JPMorganChase within the Commercial & Investment Bank, you will ensure the operational stability, availability, and performance of our production application flows.

JP Morgan Chase

Technology Support III

Plano, TX · On-site

As a Technology Support III team member in Corporate Sector - Finance/ GFT - Tech Invest Governance team, you will ensure the operational stability, availability, and performance of our production ...

JPMorgan Chase & Co

Technology Support III

Plano, TX · On-site

As a Technology Support III team member in Corporate Sector - Finance/ GFT - Tech Invest Governance team, you will ensure the operational stability, availability, and performance of our production ...

JPMorgan Chase & Co.

Technology Support III

Plano, TX · On-site

As a Technology Support III team member in Corporate Sector - Finance/ GFT - Tech Invest Governance team, you will ensure the operational stability, availability, and performance of our production ...

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Tier 3 Tech Support information

What is a Tier 3 Tech Support specialist?

Tier 3 Tech Support specialists are highly skilled technical experts who handle the most complex and advanced issues that cannot be resolved by lower-tier support teams. They are responsible for diagnosing and troubleshooting intricate hardware, software, or network problems, often working closely with product developers or engineers. Tier 3 specialists may also create documentation, provide solutions for recurring issues, and contribute to the improvement of support processes. Their deep technical knowledge enables them to resolve problems efficiently and mentor other support staff.

What skills and qualifications are needed to thrive as a Tier 3 Tech Support specialist?

A Tier 3 Tech Support specialist needs advanced troubleshooting abilities, deep technical knowledge in relevant systems, and typically a degree in computer science or related certifications. Familiarity with diagnostic tools, ticketing systems like ServiceNow, and expertise in platforms such as Windows, Linux, or networking hardware is crucial. Exceptional problem-solving, patience, and strong communication skills help in resolving complex issues and collaborating with both customers and internal teams. These skills ensure efficient resolution of escalated technical problems, maintain system reliability, and enhance customer satisfaction.

How does a Tier 3 Tech Support specialist collaborate with engineering and other support teams to resolve complex technical issues?

Tier 3 Tech Support specialists often work closely with engineering teams and lower-level support tiers to resolve advanced technical problems that cannot be addressed by Tier 1 or Tier 2. They investigate escalated issues, perform in-depth troubleshooting, and may replicate customer environments to identify root causes. Effective communication and documentation are key, as Tier 3 must relay findings to both engineers for potential product fixes and to customer-facing teams for clear status updates. This collaboration ensures efficient resolution of issues and helps improve overall product quality.

What is the difference between Tier 3 Tech Support vs Tier 2 Tech Support?

AspectTier 3 Tech SupportTier 2 Tech Support
CredentialsRelevant certifications (e.g., CompTIA, Cisco)Basic certifications or none required
Work EnvironmentAdvanced technical support, often in specialized teamsFrontline support, handling common issues
ResponsibilitiesResolving complex problems, troubleshooting hardware/softwareHandling routine issues, escalating complex cases
Industry UsageIT, telecommunications, networkingIT, customer service centers

In summary, Tier 3 Tech Support handles more complex, specialized issues requiring advanced skills and certifications, while Tier 2 Tech Support manages more routine problems and escalates complex cases to Tier 3.

What is Tier 3 tech support?

Tier 3 tech support is the highest level of technical assistance within an organization, typically handled by experienced specialists or engineers. They resolve complex issues that cannot be addressed by Tier 1 or Tier 2 support, often involving advanced troubleshooting, system analysis, and collaboration with product development teams.

What are popular job titles related to Tier 3 Tech Support jobs in Texas?

For Tier 3 Tech Support jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Tier 3 Tech Support jobs in Texas look for?

The top searched job categories for Tier 3 Tech Support jobs in Texas are:

What cities in Texas are hiring for Tier 3 Tech Support jobs?

Cities in Texas with the most Tier 3 Tech Support job openings:

Tier 3 Tech Support jobs near you
Infographic showing various Tier 3 Tech Support job openings in Texas as of August 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 100% In-person job distribution.

Senior Technical Support Analyst (Tier 3)

GCS Technologies

Austin, TX • On-site

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 7 days ago

Key responsibilities

  • Provide remote and on-site technical support to customers for various technical issues.

  • Manage and support Microsoft Azure, Office 365, and other Microsoft products, including administration and troubleshooting.

  • Enter billable time and detailed troubleshooting notes into the ticketing system in real time.

Job description

Job Summary

Senior Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will be expected to learn new products and technologies quickly and constantly. In addition, they are expected to have top notch communication skills. This is not your typical corporate help desk. We support hundreds of organizations and thousands of end users in extremely variable environments


Essential Duties and Responsibilities
  • Microsoft Azure and Office 365 Administration.
  • Provide remote technical support to customers calling for various technical issues.
  • Provide on-site technical support to customers as needed.
  • Must have flexible after-hours availability for implementation and deployment tasks.
  • Track time and provide troubleshooting notes as you work

Requirements

Desired Technical Knowledge

Technicians are expected to have intermediate to advanced knowledge of the following technologies, with the ability to quickly expand and deepen that knowledge as needed.

Microsoft & Endpoint Technologies
  • Microsoft 365 administration, including Exchange, Intune, Defender, and Entra ID
  • Windows Server and Windows Desktop operating systems (all supported versions)
  • macOS administration and familiarity with Apple Business Manager
  • Common desktop applications, including Microsoft Office and related productivity tools
Networking & Connectivity
  • Core networking concepts, including routing, switching, and firewall administration
  • Advanced networking experience with vendors and platforms such as Meraki, Fortinet, SonicWall, Cisco, and Dell
  • Network services and fundamentals, including DNS, NAT, and related technologies
  • Secure connectivity solutions, including:
    • Site‑to‑site VPNs
    • Point‑to‑site VPNs
    • Global Secure Access
Infrastructure & Virtualization
  • Virtualization technologies, including VMware vSphere and Microsoft Hyper‑V
  • Server backup and disaster recovery solutions, such as Datto, Veeam, and AppAssure / Rapid Recovery
Automation & Scripting
  • Basic scripting and query experience, including PowerShell and KQL
Additional Requirements
  • Participation in an after‑hours support escalation rotation
  • Ability to perform on‑site work as required
  • Must successfully pass a background screening
  • Ability to lift up to 20 lbs
  • Strong teamwork, communication, and documentation skills
  • Responsible for entering billable time and detailed notes into the ticketing system in real time
  • Applicants must be located in the Austin, TX metro area or surrounding communities
Preferred Qualifications
  • Certifications: Preference given to candidates with relevant industry certifications
  • Experience: 5+ years of experience in a help desk, systems administration, or network support role
  • Education: Degrees are valued but not required; experience and certifications are preferred

Benefits


  • 75% to 100% work-from-home options
  • Flexible Paid Time Off
  • Medical/Dental/Vision Insurance available
  • Life and AD&D Insurance
  • Disability Insurance

GCS is an equal opportunity employer. GCS is a certified small business.