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Tier 3 Tech Support Jobs (NOW HIRING)

Nuvia MSO LLC

Tier 2 IT Technician

Salt Lake City, UT · On-site

$70K/yr

Pay: $70,000/Year Role The Tier 2 IT Technician serves as the escalation point between Tier 1 support and Tier 3/ Systems Admin. This role focuses on diagnosing and resolving complex technical issues ...

iWorks Corporation

OR

$35K - $40K/yr

Tier 1 IT Service Desk Support Specialist Location: Remote *Please note that this position is not ... Escalate unresolved or complex issues to Tier 2 or Tier 3 support teams with proper documentation

CDIT LLC

Tier 2 Support

UT · On-site

This role bridges the gap between strategic IT planning (cyber, cloud, and enterprise performance ... Coordinate with Tier 3 (Engineering) and Tier 4 (OEM) teams for diagnosis and resolution of ...

BRAD HALL COMPANIES

IT Support Tier 2

Idaho Falls, ID · On-site

$18.50 - $25.50/hr

T. Support Tech - Tier 2 that will provide Tier 1 and Tier 2 technical support for computers ... Recognize issues requiring escalation and coordinate with Tier 3 support for resolution.

SAIC

Tier Three Technical Support

Aberdeen, MD · On-site

Description SAIC is seeking a Senior (Tier 3) Technical Support Analyst , with in-depth Information Technology (IT) and communication systems experience in support of the U.S. Army Cobmat ...

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How much do tier 3 tech support jobs pay per year?

As of Jul 7, 2026, the average yearly pay for tier 3 tech support in the United States is $43,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,000.00 per year, depending on experience, location, and employer.

What is Tier 1 Tier 2 and Tier 3 support?

Tier 1, Tier 2, and Tier 3 support are levels of technical assistance in IT support roles. Tier 1 handles basic issues and initial customer contact, Tier 2 addresses more complex problems requiring specialized knowledge, and Tier 3 involves advanced troubleshooting often performed by senior technicians or engineers. A Tier 3 Tech Support role typically requires deep technical expertise and familiarity with advanced tools and systems.

What is Tier 1 2 and 3 technical support?

Tier 1, 2, and 3 technical support represent levels of customer assistance in IT support roles. Tier 1 handles basic issues and initial customer contact, Tier 2 addresses more complex problems requiring deeper technical knowledge, and Tier 3 involves advanced troubleshooting often performed by specialists or engineers. A Tier 3 Tech Support role typically requires advanced skills, technical certifications, and in-depth product knowledge.

What are the key skills and qualifications needed to thrive as a Tier 3 Tech Support specialist, and why are they important?

A Tier 3 Tech Support specialist needs advanced troubleshooting abilities, deep technical knowledge in relevant systems, and typically a degree in computer science or related certifications. Familiarity with diagnostic tools, ticketing systems like ServiceNow, and expertise in platforms such as Windows, Linux, or networking hardware is crucial. Exceptional problem-solving, patience, and strong communication skills help in resolving complex issues and collaborating with both customers and internal teams. These skills ensure efficient resolution of escalated technical problems, maintain system reliability, and enhance customer satisfaction.

What is Tier 3 tech support job description?

A Tier 3 tech support specialist handles complex technical issues that cannot be resolved by lower support levels, often involving advanced troubleshooting, system analysis, and collaboration with engineering teams. They typically possess deep technical knowledge, relevant certifications, and experience with diagnostic tools and remote support software. This role requires strong problem-solving skills and the ability to communicate technical information effectively.

How does a Tier 3 Tech Support specialist typically collaborate with engineering and other support teams to resolve complex technical issues?

Tier 3 Tech Support specialists often work closely with engineering teams and lower-level support tiers to resolve advanced technical problems that cannot be addressed by Tier 1 or Tier 2. They investigate escalated issues, perform in-depth troubleshooting, and may replicate customer environments to identify root causes. Effective communication and documentation are key, as Tier 3 must relay findings to both engineers for potential product fixes and to customer-facing teams for clear status updates. This collaboration ensures efficient resolution of issues and helps improve overall product quality.

What jobs pay 4000 a week without a degree?

A Tier 3 Tech Support role typically does not pay $4,000 a week without specialized skills or certifications. High-paying jobs that can reach this level without a degree often include roles like sales managers, real estate brokers, or skilled trades such as electricians or plumbers, which rely on experience and licensing rather than formal education. These positions may require technical knowledge, certifications, or extensive experience to achieve such earnings.

What are Tier 3 Tech Support specialists?

Tier 3 Tech Support specialists are highly skilled technical experts who handle the most complex and advanced issues that cannot be resolved by lower-tier support teams. They are responsible for diagnosing and troubleshooting intricate hardware, software, or network problems, often working closely with product developers or engineers. Tier 3 specialists may also create documentation, provide solutions for recurring issues, and contribute to the improvement of support processes. Their deep technical knowledge enables them to resolve problems efficiently and mentor other support staff.

What is the difference between Tier 3 Tech Support vs Tier 2 Tech Support?

AspectTier 3 Tech SupportTier 2 Tech Support
CredentialsRelevant certifications (e.g., CompTIA, Cisco)Basic certifications or none required
Work EnvironmentAdvanced technical support, often in specialized teamsFrontline support, handling common issues
ResponsibilitiesResolving complex problems, troubleshooting hardware/softwareHandling routine issues, escalating complex cases
Industry UsageIT, telecommunications, networkingIT, customer service centers

In summary, Tier 3 Tech Support handles more complex, specialized issues requiring advanced skills and certifications, while Tier 2 Tech Support manages more routine problems and escalates complex cases to Tier 3.

More about Tier 3 Tech Support jobs
What cities are hiring for Tier 3 Tech Support jobs? Cities with the most Tier 3 Tech Support job openings:
What states have the most Tier 3 Tech Support jobs? States with the most job openings for Tier 3 Tech Support jobs include:
What job categories do people searching Tier 3 Tech Support jobs look for? The top searched job categories for Tier 3 Tech Support jobs are:
Tier 3 Tech Support jobs near you
Infographic showing various Tier 3 Tech Support job openings in the United States as of July 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% In-person job distribution, with an average salary of $43,480 per year, or $20.9 per hour.

IT Systems Engineer - Tier 3

STACK Cybersecurity

Livonia, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

About the Company
STACK Cybersecurity is a 20-year full-service Managed Service Provider (MSP) as well as a growing Managed Security Service Provider (MSSP). We are an IT consulting company that provides ongoing support and management of customer network environments, workstations, and servers with an emphasis on Cybersecurity first solutions.
About the Role
We are currently seeking talented Information Technical Support professionals for a full-time position as an IT Support Technician - Tier 3. The Tier 3 Technician is responsible for advanced technical support of desktop, Server and network environments along with advanced capabilities in Cybersecurity tactics such as Indicators of Compromise, Email Security and SIEM logging.
Requirements
Responsibilities & Qualifications:
  • Advanced Windows Technical Support relating to common technical issues involving Microsoft's core business applications (MS Office, Word, Excel, Outlook, EntraID and Intune), Workstation and Server Operating Systems
  • Support of Backup Solutions and Processes
  • Advanced Network Support - Layer 3 and above
  • Enterprise Firewall experience, including IPSEC, NAT, Policies, Rules and general configuration.
  • Applications support, including installing, configuring, migrating, and troubleshooting applications and third-party line of business applications
  • Malware, spam, and antivirus support on desktops and remediation of Cybersecurity Incidents.
  • Strong communication skills when interacting with external clients. Keeping them informed of tickets before, during, and after service requests

Knowledge of Cybersecurity Tools:
  • Familiarity with tools such as EDR (Endpoint Detection and Response), MDR (Managed Detection and Response), SASE (Secure Access Service Edge), intrusion prevention systems (IPS), and vulnerability scanners.

Problem-Solving Under Pressure:
  • Apply problem-solving skills effectively even in high-pressure situations.
  • Prioritize and address security incidents promptly.

Effective Communication:
  • Present security findings and recommendations to senior leadership.
  • Excellent written and verbal communication skills.

Attention to Detail and Organization:
  • Strong attention to detail when analyzing security data.
  • Organize findings and create comprehensive reports.

Independence and Teamwork:
  • Work independently on security tasks.
  • Collaborate effectively within a team environment.
  • Deadline and detail-oriented
  • Proficiency in English
  • Excellent communication skills
  • Requires on-time, present work ethic
  • After-hours work may be required to accomplish tasks
  • Weekend work may be required to accomplish tasks
  • On-Call rotation participation will be required

Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Training & Development

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