ZipRecruiter

Log In

1

Tier 3 Tech Support Jobs (NOW HIRING)

WizeHire, Inc

Tier 2 It Support Engineer

Santa Rosa, CA · On-site

$70 - $100/hr

Portola Systems is seeking a skilled and motivated Tier 2 IT Support Engineer to join our growing ... The position serves as a critical link between the front-line Service Desk and our Tier 3 Systems ...

DAG Tech

$62 - $79/hr

DAG Tech seeks a Tier II IT Support Engineer to fulfill a key role on our Engineering Operations ... Tier III engineering * Project engineering * Cybersecurity roles * Compliance support roles

DAG Tech

$54 - $71/hr

DAG Tech seeks a Tier II IT Support Engineer to fulfill a key role on our Engineering Operations ... Tier III engineering * Project engineering * Cybersecurity roles * Compliance support roles

DAG Tech

$62 - $79/hr

DAG Tech seeks a Tier II IT Support Engineer to fulfill a key role on our Engineering Operations ... Tier III engineering * Project engineering * Cybersecurity roles * Compliance support roles

Buckeye Broadband

Brainiac - Tier 3

Northwood, OH · On-site

... and support systems. The Brainiac - Tier 3 will be responsible for managing and improving the technology and tools that enable us to deliver exceptional customer experiences. This role requires a ...

Buckeye Broadband

Brainiac - Tier 3

Northwood, OH · On-site

... and support systems. The Brainiac - Tier 3 will be responsible for managing and improving the technology and tools that enable us to deliver exceptional customer experiences. This role requires a ...

Apex Systems

Tier 3 Support Technician

Virginia Beach, VA · On-site

$80K - $95K/yr

Escalate complex issues to Tier II and Tier III support teams when necessary. * Work closely with ... Exchange, Teams, SharePoint, and Entra administration tools * IT Service Management (ITSM ...

iClassPro Inc

Tier 3 Technical Support

Longview, TX · On-site

About the Role We're looking for a technically strong problem-solver to join our Tier 3 support ... Working knowledge of SQL , and basic web technologies (HTML, CSS, JavaScript) * Experience with PHP ...

iClassPro, Inc

Tier 3 Technical Support

Longview, TX · On-site

About the Role We're looking for a technically strong problem-solver to join our Tier 3 support ... Working knowledge of SQL , and basic web technologies (HTML, CSS, JavaScript) * Experience with PHP ...

iClassPro Inc

Tier 3 Technical Support

Longview, TX · On-site

About the Role We're looking for a technically strong problem-solver to join our Tier 3 support ... Working knowledge of SQL , and basic web technologies (HTML, CSS, JavaScript) * Experience with PHP ...

McDermott

Technology Support Analyst

Manhattan, NY · On-site

$107 - $136/hr

## Technology Support AnalystApplylocations: New Yorktime type: Full timeposted on: Posted ... Collaborate with local office management and tier III technology management on projects such as ...

Core4ce Careers

Tier III Support Technician

SC · On-site

The Service Desk Technician (Tier III Support) is part of a 24x7x365 team that troubleshoots IT systems for end users of our government customer's virtualized hosting environment. These systems ...

previous pagenext page

Showing results 21-40

All JobsTier 3 Tech Support Jobs

Tier 3 Tech Support information

See salary details

$27K

$43.5K

$66K

How much do tier 3 tech support jobs pay per year?

As of Sep 6, 2026, the average yearly pay for tier 3 tech support in the United States is $43,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,000.00 per year, depending on experience, location, and employer.

What is a Tier 3 Tech Support specialist?

Tier 3 Tech Support specialists are highly skilled technical experts who handle the most complex and advanced issues that cannot be resolved by lower-tier support teams. They are responsible for diagnosing and troubleshooting intricate hardware, software, or network problems, often working closely with product developers or engineers. Tier 3 specialists may also create documentation, provide solutions for recurring issues, and contribute to the improvement of support processes. Their deep technical knowledge enables them to resolve problems efficiently and mentor other support staff.

What skills and qualifications are needed to thrive as a Tier 3 Tech Support specialist?

A Tier 3 Tech Support specialist needs advanced troubleshooting abilities, deep technical knowledge in relevant systems, and typically a degree in computer science or related certifications. Familiarity with diagnostic tools, ticketing systems like ServiceNow, and expertise in platforms such as Windows, Linux, or networking hardware is crucial. Exceptional problem-solving, patience, and strong communication skills help in resolving complex issues and collaborating with both customers and internal teams. These skills ensure efficient resolution of escalated technical problems, maintain system reliability, and enhance customer satisfaction.

How does a Tier 3 Tech Support specialist collaborate with engineering and other support teams to resolve complex technical issues?

Tier 3 Tech Support specialists often work closely with engineering teams and lower-level support tiers to resolve advanced technical problems that cannot be addressed by Tier 1 or Tier 2. They investigate escalated issues, perform in-depth troubleshooting, and may replicate customer environments to identify root causes. Effective communication and documentation are key, as Tier 3 must relay findings to both engineers for potential product fixes and to customer-facing teams for clear status updates. This collaboration ensures efficient resolution of issues and helps improve overall product quality.

What is the difference between Tier 3 Tech Support vs Tier 2 Tech Support?

AspectTier 3 Tech SupportTier 2 Tech Support
CredentialsRelevant certifications (e.g., CompTIA, Cisco)Basic certifications or none required
Work EnvironmentAdvanced technical support, often in specialized teamsFrontline support, handling common issues
ResponsibilitiesResolving complex problems, troubleshooting hardware/softwareHandling routine issues, escalating complex cases
Industry UsageIT, telecommunications, networkingIT, customer service centers

In summary, Tier 3 Tech Support handles more complex, specialized issues requiring advanced skills and certifications, while Tier 2 Tech Support manages more routine problems and escalates complex cases to Tier 3.

What is Tier 3 tech support?

Tier 3 tech support is the highest level of technical assistance within an organization, typically handled by experienced specialists or engineers. They resolve complex issues that cannot be addressed by Tier 1 or Tier 2 support, often involving advanced troubleshooting, system analysis, and collaboration with product development teams.
More about Tier 3 Tech Support jobs

What cities are hiring for Tier 3 Tech Support jobs?

Cities with the most Tier 3 Tech Support job openings:

What states have the most Tier 3 Tech Support jobs?

States with the most job openings for Tier 3 Tech Support jobs include:

What job categories do people searching Tier 3 Tech Support jobs look for?

The top searched job categories for Tier 3 Tech Support jobs are:

Tier 3 Tech Support jobs near you
Infographic showing various Tier 3 Tech Support job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% In-person job distribution, with an average salary of $43,480 per year, or $20.9 per hour.

Tier 1 IT Support Specialist

Acorn Distributors Inc

Brownsburg, IN • On-site

Full-time

Posted 16 days ago

Job description

Description:

 Join Acorn Distributors, a multi-million-dollar distributor of disposable paper and plastic products, janitorial supplies and equipment, chemicals, sanitary maintenance materials, and foodservice supplies. Acorn serves customers across Education, Healthcare, Government, Lodging, Commercial, Property Management, Restaurants, and Catering.

Acorn Distributors is seeking a motivated, customer-focused Tier 1 IT Support Specialist to provide day-to-day technical support to employees across the organization. This role will serve as the first point of contact for IT issues, ensuring users receive timely and professional assistance while escalating more complex issues to the appropriate IT resources.


Days/Hours: Monday - Friday, 8am-5pm

Location: ONSITE - Brownsburg, IN


Key Responsibilities

  • Provide first-level technical support for hardware, software, network, and application issues.
  • Troubleshoot desktops, laptops, printers, mobile devices, and basic network connectivity.
  • Create, update, and manage user accounts, passwords, permissions, and access.
  • Support Microsoft 365, email, Teams, and other business applications.
  • Log, track, prioritize, and resolve help desk tickets in a timely manner.
  • Assist with new-hire onboarding, workstation setup, software installation, and equipment deployment.
  • Support employee offboarding, including account deactivation and equipment recovery.
  • Maintain IT documentation, procedures, and knowledge-base materials.
  • Escalate issues to Tier 2/Tier 3 support, vendors, or management as appropriate.
  • Assist with IT projects, system upgrades, hardware refreshes, and other technology initiatives.
  • Follow company IT security policies and best practices.
  • Provide excellent customer service and communicate effectively with technical and non-technical users.

Qualifications

  • 1–3 years of experience in an IT Help Desk, Service Desk, or Tier 1 support role.
  • Strong troubleshooting and problem-solving skills.
  • Experience with Windows environments, Microsoft 365, Active Directory, and basic networking.
  • Strong communication and customer service skills.
  • Ability to prioritize multiple issues and work effectively in a fast-paced environment.
  • Self-motivated, dependable, and detail-oriented.
  • Ability to work independently while also collaborating with the broader IT team.

Preferred: Experience supporting users in a distribution, warehouse, or multi-location environment. 

Requirements:


Apply