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Tier 3 Tech Support Jobs in Tennessee (NOW HIRING)

Pennant Services

Tier 3 Support Engineer

Nashville, TN · On-site

JOB SUMMARY The Tier 3 Support Engineer provides advanced technical expertise for complex incidents ... Ensure alignment of support with organizational IT strategy. * Provide status updates, post ...

Covenant Health

PRN RN - TIER 3

Morristown, TN · On-site

With state-of-the-art technology and a dedicated team, Morristown-Hamblen provides exceptional ... Correlates patient history and support systems within hospital care/nursing home care. * Assesses ...

Covenant Health

PRN RN - TIER 3

Knoxville, TN · On-site

... technology to deliver exceptional care. As a Joint Commission Comprehensive Stroke Center, we ... Correlates patient history and support systems within hospital care/nursing home care. * Assesses ...

Covenant Health

PRN RN - TIER 3

Knoxville, TN

... technology to deliver exceptional care. As a Joint Commission Comprehensive Stroke Center, we ... Correlates patient history and support systems within hospital care/nursing home care. * Assesses ...

AerSale Holdings

IT Support Analyst II

Memphis, TN · On-site

Escalate unresolved issues to Tier III support, engineering teams, or vendors as necessary ... Participate in technology refreshes and hardware deployments. * Support office moves, expansions ...

Covenant Health

PRN RN - TIER 3

Morristown, TN · On-site

With state-of-the-art technology and a dedicated team, Morristown-Hamblen provides exceptional ... Correlates patient history and support systems within hospital care/nursing home care. * Assesses ...

Covenant Health

PRN RN - TIER 3

Knoxville, TN · On-site

... technology to deliver exceptional care. As a Joint Commission Comprehensive Stroke Center, we ... Correlates patient history and support systems within hospital care/nursing home care. * Assesses ...

WME Group

Senior IT Support Engineer

Nashville, TN · Hybrid

... * 3+ years of experience in on-site IT support, workplace technology, desktop support, or end-user services within a professional enterprise environment. * Strong experience providing hands-on Tier ...

Wmeimg

Senior IT Support Engineer

Nashville, TN · Hybrid

... * 3+ years of experience in on-site IT support, workplace technology, desktop support, or end-user services within a professional enterprise environment. * Strong experience providing hands-on Tier ...

Covenant Health

PRN RN - TIER 3

Knoxville, TN · On-site

... technology to deliver exceptional care. As a Joint Commission Comprehensive Stroke Center, we ... Correlates patient history and support systems within hospital care/nursing home care. * Assesses ...

Covenant Health

PRN RN TIER 3

Knoxville, TN · On-site

... cutting-edge technology with compassionate, community-centered care, earning accolades for ... Correlates patient history and support systems within hospital care/nursing home care. * Assesses ...

Covenant Health

PRN RN - TIER 3

Knoxville, TN · On-site

... cutting-edge technology with compassionate, community-centered care, earning accolades for ... Correlates patient history and support systems within hospital care/nursing home care. * Assesses ...

Covenant Health

PRN RN - TIER 3

Knoxville, TN · On-site

... technology to deliver exceptional care. As a Joint Commission Comprehensive Stroke Center, we ... Correlates patient history and support systems within hospital care/nursing home care. * Assesses ...

Covenant Health

PRN RN - TIER 3

Knoxville, TN · On-site

... technology to deliver exceptional care. As a Joint Commission Comprehensive Stroke Center, we ... Correlates patient history and support systems within hospital care/nursing home care. * Assesses ...

Covenant Health

PRN RN - TIER 3

Crossville, TN · On-site

In this position, RNs must commit to working hours set by the Tier 3 commitment agreement ... Correlates patient history and support systems within hospital care/nursing home care. * Assesses ...

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Tier 3 Tech Support information

What is Tier 1, Tier 2, and Tier 3 support?

In tech support roles like Tier 3 Tech Support, support levels are structured to handle different issues: Tier 1 provides basic customer assistance and troubleshooting, Tier 2 handles more complex problems requiring deeper technical knowledge, and Tier 3 involves advanced troubleshooting, often by specialists or engineers. Support staff typically escalate issues between tiers based on complexity and expertise required, with Tier 3 often resolving the most difficult problems using specialized tools and knowledge.

What is Tier 3 tech support?

Tier 3 tech support is the highest level of technical assistance within an organization, typically handled by experienced specialists or engineers. They resolve complex issues that cannot be addressed by Tier 1 or Tier 2 support, often involving advanced troubleshooting, system analysis, and collaboration with product development teams.

What skills and qualifications are needed to thrive as a Tier 3 Tech Support specialist?

A Tier 3 Tech Support specialist needs advanced troubleshooting abilities, deep technical knowledge in relevant systems, and typically a degree in computer science or related certifications. Familiarity with diagnostic tools, ticketing systems like ServiceNow, and expertise in platforms such as Windows, Linux, or networking hardware is crucial. Exceptional problem-solving, patience, and strong communication skills help in resolving complex issues and collaborating with both customers and internal teams. These skills ensure efficient resolution of escalated technical problems, maintain system reliability, and enhance customer satisfaction.

How does a Tier 3 Tech Support specialist collaborate with engineering and other support teams to resolve complex technical issues?

Tier 3 Tech Support specialists often work closely with engineering teams and lower-level support tiers to resolve advanced technical problems that cannot be addressed by Tier 1 or Tier 2. They investigate escalated issues, perform in-depth troubleshooting, and may replicate customer environments to identify root causes. Effective communication and documentation are key, as Tier 3 must relay findings to both engineers for potential product fixes and to customer-facing teams for clear status updates. This collaboration ensures efficient resolution of issues and helps improve overall product quality.

What is a Tier 3 Tech Support specialist?

Tier 3 Tech Support specialists are highly skilled technical experts who handle the most complex and advanced issues that cannot be resolved by lower-tier support teams. They are responsible for diagnosing and troubleshooting intricate hardware, software, or network problems, often working closely with product developers or engineers. Tier 3 specialists may also create documentation, provide solutions for recurring issues, and contribute to the improvement of support processes. Their deep technical knowledge enables them to resolve problems efficiently and mentor other support staff.

What is the difference between Tier 3 Tech Support vs Tier 2 Tech Support?

AspectTier 3 Tech SupportTier 2 Tech Support
CredentialsRelevant certifications (e.g., CompTIA, Cisco)Basic certifications or none required
Work EnvironmentAdvanced technical support, often in specialized teamsFrontline support, handling common issues
ResponsibilitiesResolving complex problems, troubleshooting hardware/softwareHandling routine issues, escalating complex cases
Industry UsageIT, telecommunications, networkingIT, customer service centers

In summary, Tier 3 Tech Support handles more complex, specialized issues requiring advanced skills and certifications, while Tier 2 Tech Support manages more routine problems and escalates complex cases to Tier 3.

What are popular job titles related to Tier 3 Tech Support jobs in Tennessee? For Tier 3 Tech Support jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Tier 3 Tech Support jobs in Tennessee look for? The top searched job categories for Tier 3 Tech Support jobs in Tennessee are:
Tier 3 Tech Support jobs near you
Infographic showing various Tier 3 Tech Support job openings in Tennessee as of August 2026, with employment types broken down into 91% Full Time, and 9% Contract. Highlights an 100% In-person job distribution.

Tier 3 Support Engineer

Pennant Services

Nashville, TN • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 4 days ago

Job description

WHO WE ARE

At Pennant, our culture is our competitive advantage. We are a collection of independent, locally led healthcare companies united by a shared purpose and the CAPLICO values-Celebration, Accountability, Passion, Love, Intelligence, Customer Second, and Ownership. We believe great results come from empowered leaders, strong relationships, and people who take ownership of their work.

JOB SUMMARY
The Tier 3 Support Engineer provides advanced technical expertise for complex incidents, major outages,and escalations beyond the scope of Tier 1 and Tier 2 support. This role is responsible for root causeanalysis, long-term remediation, and active participation in IT projects and continuous improvementinitiatives. The Tier 3 Engineer serves as a senior technical resource and a liaison between the service desk and other IT teams. This position participates in an on-call rotation and is responsible for responding tocritical incidents and urgent escalations outside normal business hours.

JOB DUTIES
Advanced Incident & Problem Management

  • Resolve escalated incidents requiring deep technical expertise.
  • Perform root cause analysis for recurring issues and recommend long-term fixes.
  • Support critical incidents, ensuring minimal disruption to business operations.
  • Serve as part of the on-call rotation to address high-priority incidents, perform root cause
  • analysis, and provide advanced support for critical systems.
  • Document incident findings, lessons learned, and permanent fixes.

Project & Technical Involvement

  • Contribute to IT initiatives such as upgrades, system rollouts, and integrations.
  • Partner with other IT teams on cross-functional projects.
  • Assist with testing, rollout support, and post-implementation validation.
  • Provide technical input and risk assessment during change management and releasemanagement procedures.

Knowledge & Continuous Improvement

  • Develop advanced documentation and knowledge base content.
  • Mentor tier 1 and 2 to improve technical capability across the team.
  • Recommend tooling, process, or architectural improvements to enhance support effectivenessand system reliability.

Liaison & Collaboration

  • Act as a technical bridge between the service desk and other IT functions.
  • Communicate effectively with business stakeholders during escalations or projects.
  • Ensure alignment of support with organizational IT strategy.
  • Provide status updates, post-incident reports, and technical explanations as needed.
The above statements are only meant to be a representative summary of the major duties andresponsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

QUALIFICATIONS

  • Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
  • 4+ years in IT support with significant Tier 2/3 experience.
  • Advanced knowledge of Windows, macOS, and Linux environments.
  • Strong understanding of networking (TCP/IP, DNS, DHCP, VPNs, firewalls).
  • Experience with virtualization (VMware, Hyper-V), cloud services (Azure, AWS).
  • Experience with scripting and automation (PowerShell, Python, Bash).
  • Familiarity with identity and access management tools (Active Directory, Azure AD, MFA).
  • Familiarity with endpoint management, patching, and monitoring tolls.
  • ITIL Foundation, Microsoft/Azure certifications, or cloud-related certifications (AWS/AzureSolutions Architect, etc.) preferred.
  • Excellent written and verbal communication skills.
  • Experience supporting regulated, high-availability, and fast-paced environments with acustomer-focused mindset.
  • Strong collaboration skills, ability to work under pressure, and manage escalationseffectively.
  • Competence in documentation and change management processes.
  • Excellent analytical and problem-solving skills.

Wage: Dependent on Experience
Type: Full-Time

Location: Hybrid in Nashville, TN

Additional Information

We are committed to providing a competitive Total Rewards Package that meets our employee's needs.

From a choice of medical, dental and vision plan to retirement savings opportunities through a 401(k), company match and various other features, we offer a comprehensive benefits package. We believe in great work, and we celebrate our employees' efforts and accomplishments both locally and companywide, recognizing people daily through our Moments of Truth Program. In addition to recognition, we believe in supporting our employees' professional growth and development. We provide employees a wide range of free e-courses through our Learning Management System as well as training sessions and seminars.

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.

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