ZipRecruiter

Log In

1

Tier 3 Tech Support Jobs in Tennessee (NOW HIRING)

Covenant Health

PRN RN - TIER 3

Crossville, TN

In this position, RNs must commit to working hours set by the Tier 3 commitment agreement. RNs with ... Correlates patient history and support systems within hospital care/nursing home care. * Assesses ...

Covenant Health

PRN RN - TIER 3

Crossville, TN · On-site

In this position, RNs must commit to working hours set by the Tier 3 commitment agreement ... Correlates patient history and support systems within hospital care/nursing home care. * Assesses ...

Covenant Health

PRN RN - TIER 3

Tazewell, TN

In this position, RNs must commit to working hours set by the Tier 3 commitment agreement. RNs with ... Correlates patient history and support systems within hospital care/nursing home care. * Assesses ...

New

Itonyx

IT Technician Tier II

Memphis, TN · On-site

Job Summary The IT Technician - Tier II provides advanced technical troubleshooting and escalation ... Three (3) to five (5) years of professional IT support experience , preferably within a managed ...

Covenant Health

PRN RN - TIER 3

Knoxville, TN · On-site

... technology to deliver exceptional care. As a Joint Commission Comprehensive Stroke Center, we ... Correlates patient history and support systems within hospital care/nursing home care. * Assesses ...

Covenant Health

PRN RN - TIER 3

Knoxville, TN

... technology to deliver exceptional care. As a Joint Commission Comprehensive Stroke Center, we ... Correlates patient history and support systems within hospital care/nursing home care. * Assesses ...

Metric DCX

IT Support Specialist

Nashville, TN · On-site

IT Support Specialist - Nashville About the Role We are seeking an IT Support Specialist to join an ... Associate's degree in Computer Science, Information Technology, or equivalent experience * 1-3 ...

previous pagenext page

Showing results 21-40

All JobsTier 3 Tech Support JobsTier 3 Tech Support Jobs in Tennessee

Tier 3 Tech Support information

What is a Tier 3 Tech Support specialist?

Tier 3 Tech Support specialists are highly skilled technical experts who handle the most complex and advanced issues that cannot be resolved by lower-tier support teams. They are responsible for diagnosing and troubleshooting intricate hardware, software, or network problems, often working closely with product developers or engineers. Tier 3 specialists may also create documentation, provide solutions for recurring issues, and contribute to the improvement of support processes. Their deep technical knowledge enables them to resolve problems efficiently and mentor other support staff.

What skills and qualifications are needed to thrive as a Tier 3 Tech Support specialist?

A Tier 3 Tech Support specialist needs advanced troubleshooting abilities, deep technical knowledge in relevant systems, and typically a degree in computer science or related certifications. Familiarity with diagnostic tools, ticketing systems like ServiceNow, and expertise in platforms such as Windows, Linux, or networking hardware is crucial. Exceptional problem-solving, patience, and strong communication skills help in resolving complex issues and collaborating with both customers and internal teams. These skills ensure efficient resolution of escalated technical problems, maintain system reliability, and enhance customer satisfaction.

How does a Tier 3 Tech Support specialist collaborate with engineering and other support teams to resolve complex technical issues?

Tier 3 Tech Support specialists often work closely with engineering teams and lower-level support tiers to resolve advanced technical problems that cannot be addressed by Tier 1 or Tier 2. They investigate escalated issues, perform in-depth troubleshooting, and may replicate customer environments to identify root causes. Effective communication and documentation are key, as Tier 3 must relay findings to both engineers for potential product fixes and to customer-facing teams for clear status updates. This collaboration ensures efficient resolution of issues and helps improve overall product quality.

What is the difference between Tier 3 Tech Support vs Tier 2 Tech Support?

AspectTier 3 Tech SupportTier 2 Tech Support
CredentialsRelevant certifications (e.g., CompTIA, Cisco)Basic certifications or none required
Work EnvironmentAdvanced technical support, often in specialized teamsFrontline support, handling common issues
ResponsibilitiesResolving complex problems, troubleshooting hardware/softwareHandling routine issues, escalating complex cases
Industry UsageIT, telecommunications, networkingIT, customer service centers

In summary, Tier 3 Tech Support handles more complex, specialized issues requiring advanced skills and certifications, while Tier 2 Tech Support manages more routine problems and escalates complex cases to Tier 3.

What is Tier 3 tech support?

Tier 3 tech support is the highest level of technical assistance within an organization, typically handled by experienced specialists or engineers. They resolve complex issues that cannot be addressed by Tier 1 or Tier 2 support, often involving advanced troubleshooting, system analysis, and collaboration with product development teams.

What are popular job titles related to Tier 3 Tech Support jobs in Tennessee?

For Tier 3 Tech Support jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Tier 3 Tech Support jobs in Tennessee look for?

The top searched job categories for Tier 3 Tech Support jobs in Tennessee are:

Tier 3 Tech Support jobs near you
Infographic showing various Tier 3 Tech Support job openings in Tennessee as of August 2026, with employment types broken down into 91% Full Time, and 9% Contract. Highlights an 100% In-person job distribution.

PRN RN - TIER 3

Covenant Health

Crossville, TN

Per diem

Posted 27 days ago

Job description

Registered Nurse, Cardiology Unit

PRN/OCC, Variable Hours & Shifts

Cumberland Medical Center Overview: 

Cumberland Medical Center in Crossville, Tennessee is part of Covenant Health, East Tennessee’s largest nonprofit health system and a Becker’s “Top 150 Places to Work in Healthcare.” Fully accredited by the Joint Commission, Cumberland Medical Center is an acute care hospital offering all private patient rooms as well as comprehensive care including cardiology, orthopedics, maternity, cancer treatment, and wound care. The hospital features emergency and critical care, surgical suites, and specialized programs such as imaging, cardiac rehab, sleep disorder care, and hyperbaric medicine, all in a family-oriented environment focused on exceptional patient care.  

Position Summary:

Provides professional nursing care within an assigned unit; coordinates care planning with other disciplines.

In this position, RNs must commit to working hours set by the Tier 3 commitment agreement.


RNs with less than 1 year of Nursing experience will:

  • Completes nursing history and initiates patient education.
  • Collaborates with interdisciplinary team members.
  • Implements plan of care appropriate to diagnosis. Evaluates care outcomes.
  • Problem solves and coordinates unit/patient care assignments, with supervision.
  • Introduces new employees/students to unit routines.
  • Participates on unit-based committees.
  • Demonstrates competence in performing critical skills (checklist) to include appropriate delivery of care according to the age-specific needs of the population served.
  • Supervises LPNs, Nursing Assistants, HUCs, Techs and sitters.
  • Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
  • Performs other duties as assigned.

In addition to the duties above, RNs with 1 or more years of experience are required to:

  • Correlates patient history and support systems within hospital care/nursing home care.
  • Assesses learning needs of patient and family.
  • Develops and initiates plan of care, involving patient and family.
  • Recommends interventions.
  • Evaluates plan of care.
  • Resolves problems regarding moderately complex issues without oversight or supervision.
  • Demonstrates willingness to precept employees/students as directed. Reviews clinical performance of preceptee with unit leader or clinical instructor.

Minimum Education:           

None specified; however, must be sufficient to meet the standards for achievement of the below indicated license and/or certification as required by the issuing authority.

Minimum Experience:

New graduate, within first (1st) year of orientation

Licensure Requirement:      

Must have and maintain Tennessee State RN license.

Apply