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It Support Help Desk Jobs in Tennessee (NOW HIRING)

Nextech

IT Support Specialist

Franklin, TN

Manage and resolve help desk requests in a timely manner while maintaining a high level of customer ... Stay current on emerging technologies, security practices, and IT support trends. Required Skills

STI

IT Help Desk Technician

Nashville, TN · On-site

We are looking for support to assist with ServiceDesk operations. As the modernization effort ... IT Help Desk Technician responsibilities include serving as the first point of contact for ...

Metric DCX

IT Support Specialist

Nashville, TN · On-site

Serve as a help desk liaison, reviewing and analyzing technology issues and solutions * Stay current on emerging technologies relevant to the role * Support the IT Director on projects as assigned

Specialized Dental

IT Support Specialist

Franklin, TN · On-site

$28 - $32/hr

Qualifications Required Qualifications: * 2+ years of experience in IT support, help desk, or technical customer service (healthcare or multi-site experience a plus). * 2+ years of troubleshooting ...

HCTec

IT Support Analyst II

Brentwood, TN · Hybrid

Answer and respond to and resolve help desk requests in a timely manner. Analyze and troubleshoot ... On-Call IT Support rotation. Travel to client locations in the local area. Knowledge, Skills ...

HCTec

IT Support Analyst II

Brentwood, TN · On-site

Answer and respond to and resolve help desk requests in a timely manner. Analyze and troubleshoot ... On-Call IT Support rotation. Travel to client locations in the local area. Knowledge, Skills ...

HCTec

IT Support Analyst II

Brentwood, TN · On-site

Answer and respond to and resolve help desk requests in a timely manner. Analyze and troubleshoot ... On-Call IT Support rotation. Travel to client locations in the local area. Knowledge, Skills ...

StaffSource, LLC

Be Seen First

IT Helpdesk Analyst

Knoxville, TN · On-site

$21 - $23/hr

We are seeking a proactive Help Desk Analyst to join our IT team. In this role, you will be the first line of support for employees, ensuring their technical issues are resolved quickly and ...

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It Support Help Desk information

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$11

$21

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How much do it support help desk jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for it support help desk in Tennessee is $21.01, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $23.56 per hour, depending on experience, location, and employer.

What is an IT Support Help Desk professional?

IT Support Help Desk professionals are specialists who assist users with technical issues related to computers, software, hardware, and network systems. They serve as the first point of contact for troubleshooting problems, providing guidance, and resolving common technical issues either remotely or in person. These professionals document user problems, escalate complex issues to higher-level technicians, and ensure that technology resources run smoothly for organizations. Their work is crucial to maintaining productivity and minimizing downtime in any business environment.

What are the key skills and qualifications needed to thrive as an IT Support Help Desk professional?

To thrive as an IT Support Help Desk professional, you need a solid understanding of computer hardware, software, networking basics, and typically a relevant certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and troubleshooting utilities is essential. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues under pressure. These skills ensure timely resolution of technical problems, minimize downtime, and improve overall user satisfaction within an organization.

What are some common challenges faced by IT Support Help Desk professionals and how can they be managed?

IT Support Help Desk professionals often face challenges such as handling high volumes of support requests, managing users with varying levels of technical knowledge, and troubleshooting a wide range of hardware and software issues. To manage these challenges, it’s important to develop strong communication skills, prioritize tasks effectively, and stay up-to-date with the latest technology trends. Many organizations provide knowledge bases and ticketing systems that help streamline workflows and facilitate collaboration with other IT team members.

What is the difference between It Support Help Desk vs Network Technician?

AspectIt Support Help DeskNetwork Technician
CertificationsCompTIA A+, ITILCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, remote support, officeNetwork labs, server rooms, on-site
Primary ResponsibilitiesTroubleshooting user issues, software supportConfiguring networks, maintaining hardware
Industry UsageIT support, customer serviceNetworking, infrastructure

While both roles support IT operations, the It Support Help Desk primarily handles user issues and software troubleshooting, often remotely. In contrast, a Network Technician focuses on configuring and maintaining network hardware and infrastructure, usually on-site. Both roles require technical certifications and are essential in IT support and networking environments.

Can I get into IT support help desk with no experience?

IT support help desk roles often do not require prior experience, as employers may train new hires on technical skills, customer service, and troubleshooting procedures. Entry-level positions typically look for basic computer knowledge, good communication skills, and relevant certifications like CompTIA A+ to improve chances of hiring. Gaining hands-on experience through internships or certifications can enhance your prospects for entry into this field.

What does an IT Support Help Desk do?

An IT Support Help Desk provides technical assistance to users by troubleshooting hardware, software, and network issues. They respond to support requests, resolve problems, and often use ticketing systems and remote tools to ensure systems run smoothly.

What are popular job titles related to It Support Help Desk jobs in Tennessee?

For It Support Help Desk jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching It Support Help Desk jobs in Tennessee look for?

The top searched job categories for It Support Help Desk jobs in Tennessee are:

What cities in Tennessee are hiring for It Support Help Desk jobs?

Cities in Tennessee with the most It Support Help Desk job openings:

It Support Help Desk jobs near you
Infographic showing various It Support Help Desk job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $43,705 per year, or $21 per hour.

Help Desk Support Specialist

Insight Global

Chattanooga, TN • On-site

$25 - $26/hr

Contractor

Medical, Dental, Vision

Posted 10 days ago

Job description

Position Title: Help Desk Support Specialist
Location: Chattanooga, TN
Duration: 3-Month Contract, potential for extensions
Pay Rate: $25-$26/Hour
Job Description:

Insight Global is seeking a Help Desk Specialist for a top enterprise client in the Chattanooga, TN area. This individual will serve as a key member of the IT support team, providing technical assistance to end users through phone, chat, and ticketing platforms. The ideal candidate is customer-focused, technically savvy, and motivated to tackle new challenges while delivering exceptional service. Responsibilities include account management, troubleshooting technical issues, supporting enterprise service desk operations, and adhering to ITIL-based best practices. This is an excellent opportunity for someone with a strong technical support background who enjoys working in a fast-paced environment and making a direct impact on the end-user experience.
Day-to-Day:

  • Deliver IT support via phone, chat, and ticketing portal
  • Manage user accounts and access-related requests
  • Troubleshoot and resolve incoming technical support tickets
  • Escalate issues appropriately when necessary
  • Follow ITIL-based service desk standards and processes
  • Communicate updates, resolutions, and issue status to team members and end users
  • Maintain accurate documentation within the ticketing system
  • Support enterprise-wide service desk operations


Must-Haves:

  • Associate's or Bachelor's degree in Business, Information Technology, or related field
    • Equivalent combination of education and experience accepted
  • 2+ years of technical support/help desk experience
  • Experience working with Active Directory
  • Knowledge of common ticketing systems/tools
  • Strong communication and customer service skills
  • Self-starter with a proactive, problem-solving mindset
  • Ability to manage and prioritize incoming support requests


Plusses:

  • Experience handling Tier 1 escalations
  • Asset Management experience
  • Familiarity with ITIL-based service desk processes and best practices