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Cyber Security Help Desk Jobs in Tennessee (NOW HIRING)

EITACIES Inc.

Service Desk Personnel

Nashville, TN · On-site

$19.25 - $26/hr

EITACIES Inc. is seeking Service Desk Personnel with strong technical troubleshooting and customer ... Cybersecurity, Artificial Intelligence, Packaged Enterprise Applications, and Cloud-based ...

First Call

Junior Support Technician

White House, TN · On-site

$20.75 - $28.25/hr

... cybersecurity, compliance, and technology projects. This role will serve as a resource to the IT & Compliance Manager and provide backup support for Help Desk operations and the Software Developer.

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iSpace

Service Desk Regional Leader

Nashville, TN · On-site

Over the last decade, we have helped numerous corporations and institutions reach their business ... Cybersecurity, threat prevention, and NIST familiarity * Knowledge of networks, VPNs, and wireless ...

iSpace, Inc.

Service Desk Regional Leader

Nashville, TN · On-site

Over the last decade, we have helped numerous corporations and institutions reach their business ... Cybersecurity, threat prevention, and NIST familiarity * Knowledge of networks, VPNs, and wireless ...

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Cyber Security Help Desk information

See Tennessee salary details

$40.8K

$84.6K

$131.6K

How much do cyber security help desk jobs pay per year?

As of Aug 23, 2026, the average yearly pay for cyber security help desk in Tennessee is $84,563.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,200.00 and $101,700.00 per year, depending on experience, location, and employer.

What is a cyber security help desk?

A Cyber Security Help Desk job involves providing technical support and guidance to users regarding cybersecurity issues. Responsibilities include troubleshooting security incidents, assisting with password resets, monitoring suspicious activities, and ensuring compliance with security policies. Professionals in this role help protect an organization's data by responding to security alerts, educating users on best practices, and escalating critical issues to higher-level cybersecurity teams.

What are the key skills and qualifications needed to thrive in the cyber security help desk position?

To thrive as a Cyber Security Help Desk professional, you need a solid understanding of information security principles, troubleshooting skills, and experience with operating systems and network protocols, often supported by a degree in IT or cybersecurity. Familiarity with ticketing systems, security information and event management (SIEM) tools, and certifications such as CompTIA Security+ or Cisco CCNA is highly valued. Strong communication, problem-solving abilities, and a customer-focused attitude distinguish outstanding Help Desk analysts. These competencies ensure timely resolution of security issues, effective support for users, and stronger overall organizational protection.

What are some common challenges faced by cyber security help desk professionals?

Cyber Security Help Desk professionals often encounter the challenge of resolving diverse security issues quickly while balancing the needs and technical understanding of end-users. They may need to identify and respond to threats such as phishing emails or malware, sometimes under time pressure, and must keep up with ever-evolving cybersecurity risks. Additionally, translating complex technical information into clear guidance for staff with varying backgrounds is a frequent aspect of the role. These challenges are rewarding for those who enjoy problem-solving, learning new technologies, and working collaboratively to protect organizational assets.

What are the most commonly searched types of Cyber Security Help Desk jobs in Tennessee?

The most popular types of Cyber Security Help Desk jobs in Tennessee are:

What are popular job titles related to Cyber Security Help Desk jobs in Tennessee?

For Cyber Security Help Desk jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Cyber Security Help Desk jobs in Tennessee look for?

The top searched job categories for Cyber Security Help Desk jobs in Tennessee are:

What cities in Tennessee are hiring for Cyber Security Help Desk jobs?

Cities in Tennessee with the most Cyber Security Help Desk job openings:

Cyber Security Help Desk jobs near you
Infographic showing various Cyber Security Help Desk job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $84,563 per year, or $40.7 per hour.

Information Technology Site Manager

Microporous Products

Piney Flats, TN • On-site

$75K - $90K/yr

Full-time

Re-posted 16 days ago

Job description

Site IT Manager – Piney Flats, Tennessee

Position Title: Site IT Manager
Location: Piney Flats, TN
Department: Information Technology
Reports To: Director of Information Technology

Position Summary

The Site IT Manager is responsible for providing hands-on IT leadership and operational support for Microporous' manufacturing facility in Piney Flats, Tennessee. This role serves as the primary on-site technology resource, overseeing infrastructure, cybersecurity, end-user support, manufacturing systems support, IT asset management, vendor coordination, and local project execution.

The ideal candidate is a highly technical and customer-focused IT professional who can balance strategic planning with daily operational responsibilities. This position requires strong expertise in networking, systems administration, cybersecurity, help desk, and Microsoft 365.

Key Responsibilities

Infrastructure & Network Administration

  • Administer and maintain the site's network infrastructure, including:
    • Firewalls
    • Switches
    • Wireless networks
    • VLANs
    • VPN connectivity
    • Internet circuits
  • Monitor network performance, availability, and capacity.
  • Troubleshoot network outages and connectivity issues.
  • Manage relationships with telecommunications and infrastructure vendors.
  • Support WAN connectivity between corporate and remote locations.
  • Maintain network documentation, diagrams, and inventory records.

Systems Administration

  • Administer Microsoft Windows Server environments.
  • Manage Active Directory, Group Policy, DNS, DHCP, and file services.
  • Support virtualization platforms such as VMware.
  • Manage backup and disaster recovery systems.
  • Administer Microsoft 365 services including:
    • Exchange Online
    • Teams
    • SharePoint
    • OneDrive
    • Entra ID (Azure AD)
  • Maintain server and workstation patching schedules.

Cybersecurity & Compliance

  • Serve as the local cybersecurity lead for the facility.
  • Monitor endpoint protection, EDR/XDR, and security alerts.
  • Conduct vulnerability remediation activities.
  • Ensure compliance with company security policies and standards.
  • Support incident response investigations and remediation.
  • Manage user access reviews and privileged access controls.
  • Participate in security awareness training programs.
  • Assist with audit readiness efforts and compliance requirements.

Manufacturing Technology Support

  • Support production-related technology systems and equipment.
  • Coordinate with Operations, Engineering, Quality, and Maintenance teams.
  • Support shop floor devices including:
    • Industrial PCs
    • Barcode scanners
    • Label printers
    • Wireless devices
    • Production terminals
  • Assist with ERP, MES, WMS, and manufacturing application support.
  • Partner with OT vendors and engineering teams while maintaining IT security standards.

End User Support & Service Delivery

  • Resolve hardware, software, and connectivity issues.
  • Manage ticket queues and service requests.
  • Install, configure, and deploy end-user equipment.
  • Maintain IT asset inventory and lifecycle management.
  • Develop and maintain user documentation and knowledge articles.
  • Deliver exceptional customer service to employees across all departments.

Identity, Access & Resource Administration

  • Manage onboarding, transfers, and offboarding processes.
  • Provision and deprovision:
    • User accounts
    • Email accounts
    • Security groups
    • Application access
    • MFA enrollment
  • Maintain least-privilege access principles.
  • Perform periodic access certification reviews.
  • Ensure accurate user and role documentation.

Vendor & Project Management

  • Coordinate local IT vendors and service providers.
  • Assist with budgeting and procurement activities.
  • Support corporate IT initiatives and deployments.
  • Lead local technology projects from planning through execution.
  • Participate in ERP implementation, upgrades, and technology rollouts.

Documentation & Continuous Improvement

  • Maintain accurate documentation for:
    • Systems
    • Networks
    • Applications
    • Processes
    • Recovery procedures
  • Identify opportunities for automation and process improvement.
  • Develop and maintain standard operating procedures.

Required Qualifications

Education

  • Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Information Systems, or related field.
  • Equivalent experience may be considered in lieu of formal education.

Experience

  • 5+ years of progressive IT support and administration experience.
  • 3+ years supporting manufacturing or industrial environments preferred.
  • Experience supporting 24/7 operations.
  • Experience administering Microsoft 365 and Windows Server environments.
  • Experience managing network infrastructure and cybersecurity tools.
  • Experience supporting ERP systems preferred.

Preferred Certifications

Candidates should possess one or more of the following certifications:

Microsoft

  • Microsoft Certified: Azure Administrator Associate
  • Microsoft 365 Administrator Expert
  • Microsoft Certified: Security Operations Analyst Associate

Networking

  • Cisco CCNA
  • Cisco CCNP (Preferred)
  • CompTIA Network+

Infrastructure

  • VMware VCP
  • ITIL Foundation

Soft Skills & Competencies

  • Strong troubleshooting and analytical skills.
  • Excellent communication and customer service abilities.
  • Ability to work independently with minimal supervision.
  • Strong organizational and project management skills.
  • Ability to prioritize competing demands in a fast-paced manufacturing environment.
  • Proven ability to build strong relationships with business leaders and operational teams.
  • Hands-on, service-oriented mindset with a willingness to support all levels of the organization.

Physical Requirements

  • Ability to lift and move IT equipment up to 50 pounds.
  • Ability to work in office, warehouse, and manufacturing environments.
  • Ability to travel occasionally between company facilities as needed.
  • Availability for after-hours support and emergency response when required.

Success Measures (First 12 Months)

  • Maintain site infrastructure uptime above 99.9%.
  • Achieve SLA compliance for help desk requests.
  • Reduce recurring support incidents through root cause analysis.
  • Improve cybersecurity posture through remediation and patch compliance.
  • Support successful ERP and manufacturing technology initiatives.
  • Establish comprehensive documentation for all site IT systems and processes.