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Desktop Support Jobs in Tennessee (NOW HIRING)

Noblesoft Technologies

Desktop Support

Chattanooga, TN · On-site

$18.50 - $23.50/hr

Desktop Support Chattanooga, TN Onsite Relevant Experience : 3 Years minimum Certification : A+ Hardware, Microsoft (preferred), ITIL (Preferred) , CCNA (preferred) Hardware Support : PC (Desktop ...

Raymondjames

Desktop Support Manager

Memphis, TN · Hybrid

Leads a team of desktop support specialists delivering second-level technical assistance in a customer-focused environment. Ensures service level targets are met through effective oversight of daily ...

Ovation Workplace Services Inc.

Be Seen First

Desktop Support Technician

Murfreesboro, TN · On-site

$45K - $49K/yr

POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA Classification: Non-Exempt | Employment Type: Full-Time POSITION SUMMARY The Desktop Support Technician ...

CFS

Desktop Support (on-site)

Portland, TN · On-site

$60K - $65K/yr

A multi-site manufacturing organization is seeking an IT Support Specialist to provide hands-on desktop and infrastructure support at its Portland, TN facility. This role is ideal for someone who ...

Agile Tech Labs

End User & Desktop Lead

Bartlett, TN · On-site

$18 - $23/hr

Lead and support the desktop support team * Manage daily desktop support operations * Handle user accounts, access control, Active Directory, GPOs, and IAM tasks * Manage Windows laptops and desktops ...

Pae

IT Desktop Support Technician

Tullahoma, TN · On-site

The IT Desktop Support Technician will contribute to the successful implementation, maintenance, and enhancement of IT systems across projects. In this role, the IT Desktop Support Technician will ...

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Desktop Support information

See Tennessee salary details

$12

$20

$29

How much do desktop support jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for desktop support in Tennessee is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $22.45 per hour, depending on experience, location, and employer.

What are some common challenges faced by Desktop Support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What are the key skills and qualifications needed to thrive as a Desktop Support specialist, and why are they important?

To thrive as a Desktop Support specialist, you need a solid understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with ticketing systems, remote desktop tools, and Active Directory is commonly required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for minimizing downtime, ensuring smooth IT operations, and providing excellent user support in any organization.

What Is a Desktop Support Job?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What job makes $10,000 a month without a degree?

High-paying jobs that can reach $10,000 a month without a degree often include roles like freelance software developers, sales managers, or specialized trades such as electricians or plumbers with experience. Success in these fields typically depends on skills, certifications, or building a strong client base rather than formal education.

What jobs pay $2000 a day?

Most jobs that pay $2000 a day typically require specialized skills, extensive experience, or high-level certifications. Examples include certain consulting roles, senior executive positions, specialized medical practitioners, or high-end freelance professionals in fields like law, finance, or technology. These roles often involve complex responsibilities and may require long hours or significant expertise.

What is the work of desktop support?

Desktop support involves assisting users with hardware and software issues on their computers, including troubleshooting, installing updates, and configuring devices. Support technicians often use remote tools and may need certifications like CompTIA A+ to perform their duties efficiently.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What are Desktop Support professionals?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

How do I get into desktop support?

To enter a desktop support role, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, operating systems, and troubleshooting skills. Earning certifications such as CompTIA A+ can improve job prospects, and experience with common tools like remote support software is beneficial. Entry-level positions often require strong communication skills and the ability to work in a team environment.
More about Desktop Support jobs
What are the most commonly searched types of Desktop Support jobs in Tennessee? The most popular types of Desktop Support jobs in Tennessee are:
What are popular job titles related to Desktop Support jobs in Tennessee? For Desktop Support jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Desktop Support jobs in Tennessee look for? The top searched job categories for Desktop Support jobs in Tennessee are:
What cities in Tennessee are hiring for Desktop Support jobs? Cities in Tennessee with the most Desktop Support job openings:
Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Tennessee as of June 2026, with employment types broken down into 57% Full Time, 14% Temporary, and 29% Contract. Highlights an 100% In-person job distribution, with an average salary of $43,353 per year, or $20.8 per hour.
Desktop Support Engineer

Desktop Support Engineer

Procom Consultants Group

Memphis, TN

$13.44/hr

Full-time

Posted 25 days ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Desktop Support Engineer

Pay Rate: $13.44/hour

On behalf of our client, Procom Services is searching for a Desktop Support Engineer for a contract opportunity in Memphis, TN.


Desktop Support Engineer Job Details

Provide professional assistance to internal and external customers having hardware- and software-related problems with their supported desktop, laptop or peripherals. Support is provided in a timely manner in accordance to published SLAs while maintaining a high level of customer satisfactions.


Provide Level-1 technical support for supported desktops, laptops, and peripherals. This includes the following activities:

Provide Level-1 technical support for supported desktops, laptops, and peripherals. This includes the following activities:

Correcting hardware problems with supported desktops, laptops and peripherals by coordinating support with OEM vendors.

Managing returns on warranted parts and systems

Packaging and shipping replacement parts to customers

Maintaining standard software configurations, including troubleshooting, loading and configuring software images, supported applications and drivers

May participate in development of information technology and infrastructure projects

Installing, supporting and troubleshooting approved desktop software

Performing planned maintenance, moves, adds and changes

Provide support services to employees with technical problems and information technology issues involving desktop, laptops, PDA or network services from local personnel or from employees using network remote access (VPN)

Provides timely resolution of problems or escalation on behalf of the customers to appropriate technical personnel

Exercises judgment with defined procedures and practices to determine appropriate action

Ability to work on call after hours as requiredCommunicate effectively with multiple customers and co-workers. This includes the following activities:

  • Consulting with the Service Desk on support calls
  • Able to communicate highly technical information to both technical and non-technical personnel
  • Providing Case status updates to management and end-users
  • Providing phone support and diagnostics to remote customers
  • Participating in training programs designed to educate customers about basic and specialized applications
  • Develops, documents, and implements standard operating procedures and customer service guidelines relating to Desktop Managed Services support

Desktop Support Engineer Mandatory Skills


1-2 years or more of related experience preferred

Associate's Degree or equivalent experience required

Strong customer service skills

Reliability and a strong sense of responsibility

Ability to work independently and take ownership

Solid technical and analytical skills required

Ability to troubleshoot, support, and repair software and hardware for desktop and laptop computers

Knowledge of supported Microsoft Windows operating systems

Experience with Active Directory administration

Knowledge of installation, configuration, use and troubleshooting techniques of supported versions of Microsoft Office

Strong interpersonal skills in dealing with a wide range of customers with varying computer abilities

A+ Certification recommended

MCTS, MCITP, MCPD, MCM preferred

ITIL Certification preferred

Ability to travel as required.

Ability to lift 50lbs (printers, desktop machines, etc.). 

Desktop Support Engineer Start Date

ASAP

Desktop Support Engineer Assignment Length

6+ months

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

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