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Desktop Support Jobs in Cleveland, TN (NOW HIRING)

Noblesoft Technologies

Desktop Support

Chattanooga, TN · On-site

$18.50 - $23.50/hr

Desktop Support Chattanooga, TN Onsite Relevant Experience : 3 Years minimum Certification : A+ Hardware, Microsoft (preferred), ITIL (Preferred) , CCNA (preferred) Hardware Support : PC (Desktop ...

Pioneer Technology

Be Seen First

Desktop Engineer

Chattanooga, TN · On-site

$48K - $75K/yr

Serve as subject matter resource in the design, deployment, and support of end-user computing ... Work desktop-related tickets, software deployment, installation, and end-user troubleshooting, from ...

Noblesoft Technologies

Desktop Technician

Chattanooga, TN · On-site

$18.50 - $23.50/hr

PC (Desktop, Laptop), Tablet (Windows, Apple, Android), Printers (Network, Desk), Smart Phones ... Ability to perform On-Call Support during Off-Office hours (5:00 PM to 8:00 AM), Sat/Sun and Public ...

Medicine Journal

IT - Desktop Technician III

Chattanooga, TN · On-site

$18.50 - $23.50/hr

You will provide support for all end user computing devices including desktops, laptops, tablets, and related applications, peripherals and tools in a hospital environment. Education: Required: High ...

Noblesoft Technologies

Deskside Services

Chattanooga, TN · On-site

$18.50 - $23.50/hr

A+ Hardware, Microsoft (preferred), ITIL (Preferred) , CCNA (preferred) Hardware Support : PC (Desktop, Laptop), Tablet (Windows, Apple, Android), Printers (Network, Desk), Smart Phones, Desk Phones ...

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Desktop Support information

See Cleveland, TN salary details

$11

$19

$27

How much do desktop support jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for desktop support in Cleveland, TN is $19.21, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $20.72 per hour, depending on experience, location, and employer.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What is the career path for desktop support?

The career path for a desktop support technician typically starts with entry-level roles providing technical assistance and troubleshooting. With experience, professionals can advance to roles such as systems administrator, network technician, or IT support specialist, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects. Further progression may lead to IT manager or specialized roles in cybersecurity or infrastructure management.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers. Support technicians troubleshoot problems, install updates, configure devices, and ensure systems run smoothly, often using remote tools and technical knowledge. The role requires good communication skills and familiarity with operating systems like Windows or macOS.
More about Desktop Support jobs

What are the most commonly searched types of Desktop Support jobs in Cleveland, TN?

The most popular types of Desktop Support jobs in Cleveland, TN are:

What are popular job titles related to Desktop Support jobs in Cleveland, TN?

For Desktop Support jobs in Cleveland, TN, the most frequently searched job titles are:

What job categories do people searching Desktop Support jobs in Cleveland, TN look for?

The top searched job categories for Desktop Support jobs in Cleveland, TN are:

What cities near Cleveland, TN are hiring for Desktop Support jobs?

Cities near Cleveland, TN with the most Desktop Support job openings:

Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Cleveland, TN as of August 2026, with employment types broken down into 3% Internship, 76% Full Time, 14% Part Time, and 7% Contract. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $39,965 per year, or $19.2 per hour.

Desktop Support

Noblesoft Technologies

Chattanooga, TN • On-site

$18.50 - $23.50/hr

Contractor

Re-posted 20 days ago

Job description

Desktop Support

Chattanooga, TN Onsite

Relevant Experience       : 3 Years minimum  

Certification                     : A+ Hardware, Microsoft (preferred),  ITIL (Preferred) , CCNA (preferred)

Hardware Support          : PC (Desktop, Laptop), Tablet (Windows, Apple, Android), Printers (Network, Desk),   Smart Phones, Desk Phones, Video Conference Rooms Devices (Audio & Video)  

Tools                                  : Windows OS, MS Office, O365, Mac OS (preferred)

Ticketing System             : ServiceNow (IM, SRM, AMDB, CMDB, Knowledge Management)

Others                               : Excellent Communication – soft skills (read, write & speak)

Skillset

  • Ability to perform On-Call Support during Off-Office hours (5:00 PM to 8:00 AM), Sat/Sun and Public Holiday in case of P1/P2 Ticket or any scheduled activity. (Overtime will be taken care).
  • Travel to the Near By Site in case of a need (Mileage will be taken care).
  • Work from Office on Daily (No WFH)
  • Ability to disconnect/reconnect computer workstations, peripherals, and phone equipment
  • Hands on experience with Imaging, reimaging Windows Operating system for Desktop, Laptops
  • Ability to move/lift/carry up 50 lbs of weight
  • Safely move equipment point to point using wheeled carts and vehicles
  • IMACD & Asset Inventory experience 
  • Follow ESD safety precautions to avoid electrostatic discharge or equipment damage.
  • Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues.
  • Ability to use remote desktop connectivity applications
  • Working knowledge of imaging utilities such as Ghost, SCCM, etc
  • Delivery and setup of PC equipment to end-users.
  • Use trouble ticketing system to accept assignments, document work events, complete requests and verify customer satisfaction.
  • Ability to provision and Support wireless devices.(E.g. Blackberry, Android, and iPhone)
  • Demonstrated proficiency in Microsoft OS and Microsoft application.
  • Demonstrated proficiency for installation of desktop software and troubleshoot
  • Working knowledge of Microsoft Active Directory and GPO
  • Strong customer service skills
  • Strong troubleshooting skills
  • Significant, demonstrated experience with Microsoft Windows operating systems
    • Clients: Windows 10, Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 98
    • Servers: 2012, 2008 r2, 2008, 2003, 2000
  • Functionally capable with Apple OS X
  • Advanced troubleshooting skills with hard drive encryption software
  • Advanced level skills in the Microsoft Office Suite:
    • Word, Excel, PowerPoint, Outlook configuration issues with Exchange
  • Strong client-side remote access troubleshooting skills
  • Demonstrate strong skills supporting printers in an enterprise environment
  • Advanced knowledge of client-side management tools – Microsoft Active Directory, GPO and Systems Center Configuration Manager (SCCM).
  • Strong proficiency in creating and referencing documentation and knowledge articles using Micron tools
  • Strong software installation and support skills
  • Disciplined, systematic problem solving skills required