Description of Duties (primary & secondary) - % of Total Work Effort Desktop Support - 25% Tier 1-2 Support - 50% Active Directory Management - 25% Call Center Support - 100% Work Location: 505 ...
Description of Duties (primary & secondary) - % of Total Work Effort Desktop Support - 25% Tier 1-2 Support - 50% Active Directory Management - 25% Call Center Support - 100% Work Location: 505 ...
Performs basic, moderately complex, and complex troubleshooting activities for desktops, laptops, Desk Side Support, ESF, and Servers. Interacts directly with clients to address technical issues and ...
Performs basic, moderately complex, and complex troubleshooting activities for desktops, laptops, Desk Side Support, ESF, and Servers. Interacts directly with clients to address technical issues and ...
Performs basic, moderately complex, and complex troubleshooting activities for desktops, laptops, Desk Side Support, ESF, and Servers. Interacts directly with clients to address technical issues and ...
Performs basic, moderately complex, and complex troubleshooting activities for desktops, laptops, Desk Side Support, ESF, and Servers. Interacts directly with clients to address technical issues and ...
Performs basic, moderately complex, and complex troubleshooting activities for desktops, laptops, Desk Side Support, ESF, and Servers. Interacts directly with clients to address technical issues and ...
Performs basic, moderately complex, and complex troubleshooting activities for desktops, laptops, Desk Side Support, ESF, and Servers. Interacts directly with clients to address technical issues and ...
Performs basic, moderately complex, and complex troubleshooting activities for desktops, laptops, Desk Side Support, ESF, and Servers. Interacts directly with clients to address technical issues and ...
Performs basic, moderately complex, and complex troubleshooting activities for desktops, laptops, Desk Side Support, ESF, and Servers. Interacts directly with clients to address technical issues and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
Desktop Support information
See Jackson, TN salary details
$12.17 - $13.68
1% of jobs
$13.68 - $15.19
5% of jobs
$15.19 - $16.69
15% of jobs
$16.99 is the 25th percentile. Wages below this are outliers.
$16.69 - $18.20
20% of jobs
The median wage is $18.96 / hr.
$18.20 - $19.71
18% of jobs
$21.15 is the 75th percentile. Wages above this are outliers.
$19.71 - $21.22
17% of jobs
$21.22 - $22.72
9% of jobs
$22.72 - $24.23
6% of jobs
$24.23 - $25.74
5% of jobs
$25.74 - $27.24
2% of jobs
$27.24 - $28.75
1% of jobs
$12
$20
$28
How much do desktop support jobs pay per hour?
As of Aug 13, 2026, the average hourly pay for desktop support in Jackson, TN is $20.05, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $21.63 per hour, depending on experience, location, and employer.
What are some common challenges faced by desktop support professionals, and how can they be overcome?
Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.
What is a desktop support?
A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.
What is the career path for desktop support?
A career in desktop support typically starts with entry-level roles providing technical assistance and troubleshooting for users. With experience, professionals can advance to positions such as systems administrator, network technician, or IT support manager, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects.
What is the work of desktop support?
Desktop support involves assisting users with hardware and software issues on their computers, including troubleshooting, installing updates, and configuring devices. Support technicians often use remote tools and may need certifications like CompTIA A+ to perform their duties efficiently.
What is the difference between Desktop Support vs Help Desk Technician?
| Aspect | Desktop Support | Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, Microsoft Certified | CompTIA A+, ITIL |
| Work Environment | On-site, hands-on troubleshooting | Remote or on-site, customer support |
| Primary Responsibilities | Fixing hardware/software issues, maintaining desktops | Responding to user inquiries, ticket management |
| Industry Usage | IT support teams, corporate environments | Help desks, IT service providers |
While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.
What does a desktop support professional do?
Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.
More about Desktop Support jobs
What are the most commonly searched types of Desktop Support jobs in Jackson, TN?
The most popular types of Desktop Support jobs in Jackson, TN are:
What are popular job titles related to Desktop Support jobs in Jackson, TN?
For Desktop Support jobs in Jackson, TN, the most frequently searched job titles are:
What job categories do people searching Desktop Support jobs in Jackson, TN look for?
The top searched job categories for Desktop Support jobs in Jackson, TN are:
What cities near Jackson, TN are hiring for Desktop Support jobs?
Cities near Jackson, TN with the most Desktop Support job openings:
Other
Re-posted 8 days ago
Job description
Service Desk Personnel
Location: Jackson, TN
Duration: 12+ Months
Candidate Must Be Local
In Office Position Monday thru Friday
Must be able to lift at least 50 pounds.
Must be able to walk at least 1 Miles daily.
Description of Duties (primary & secondary) - % of Total Work Effort
Desktop Support - 25%
Tier 1-2 Support - 50%
Active Directory Management - 25%
Call Center Support - 100%
Work Location: 505 Deaderick St., Ste. 500 Nashville, TN 37243
IT Call Center Experience preferred- Able to handle call volume of up to 30 calls per day.
People/Customer Service skills required
Printer Administration and Troubleshooting - Server Print Queue, and local Queues
Active Directory Management- Able to navigate Different OUs- Able to look up attributes- Able to reset password and unlock accounts.
iOS Management, Support, and Deployment- Setting up new phones/Ipads- Resetting iTunes accounts- Resetting network settings- Backup/Restore device data
Video Conferencing- Cisco WebEx- MS Teams- Cisco Presence video solutions
Network troubleshooting- Internal vs external- VPN- LTE- Wifi
Application Troubleshooting- Account permission- Compatibility settings- Browser vs installed
Remote support- MSRA- RDP- TEAMs- Webex
Hardware Deployment
ServiceNow- Ticket management