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Desktop Support Jobs in Jackson, TN (NOW HIRING)

Robert Half

Help Desk/Desktop Support Analyst

Jackson, TN · On-site

$24 - $28/hr

We are looking for an experienced Help Desk/Desktop Support Analyst to provide hands-on technical support in Jackson, Tennessee. This Long-term Contract position is fully onsite and suited for ...

New

U.S. Navy

IT Support Specialist

Finger, TN · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Halls, TN · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Atwood, TN · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Alamo, TN · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Beech Bluff, TN · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Milan, TN · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Gibson, TN · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Henderson, TN · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Lexington, TN · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Maury City, TN · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Three Way, TN · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Middleton, TN · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Jackson, TN · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Stanton, TN · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

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All JobsDesktop Support JobsDesktop Support Jobs in Jackson, TN

Desktop Support information

See Jackson, TN salary details

$12

$20

$28

How much do desktop support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for desktop support in Jackson, TN is $20.05, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $21.63 per hour, depending on experience, location, and employer.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What is the career path for desktop support?

The career path for a desktop support technician typically starts with entry-level roles providing technical assistance and troubleshooting. With experience, professionals can advance to roles such as systems administrator, network technician, or IT support specialist, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects. Further progression may lead to IT manager or specialized roles in cybersecurity or infrastructure management.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers. Support technicians troubleshoot problems, install updates, configure devices, and ensure systems run smoothly, often using remote tools and technical knowledge. The role requires good communication skills and familiarity with operating systems like Windows or macOS.
More about Desktop Support jobs

What are the most commonly searched types of Desktop Support jobs in Jackson, TN?

The most popular types of Desktop Support jobs in Jackson, TN are:

What are popular job titles related to Desktop Support jobs in Jackson, TN?

For Desktop Support jobs in Jackson, TN, the most frequently searched job titles are:

What job categories do people searching Desktop Support jobs in Jackson, TN look for?

The top searched job categories for Desktop Support jobs in Jackson, TN are:

What cities near Jackson, TN are hiring for Desktop Support jobs?

Cities near Jackson, TN with the most Desktop Support job openings:

Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Jackson, TN as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $41,703 per year, or $20 per hour.

Help Desk/Desktop Support Analyst

Robert Half

Jackson, TN • On-site

$24 - $28/hr

Temporary

Posted 2 days ago

New

Job description

We are looking for an experienced Help Desk/Desktop Support Analyst to provide hands-on technical support in Jackson, Tennessee. This Long-term Contract position is fully onsite and suited for someone who can independently resolve desktop, software, and connectivity issues in a fast-paced manufacturing setting. The role supports daily operations for a sizable user base while contributing to workstation deployments, technical improvements, and end-user service excellence.
Responsibilities:
• Deliver onsite technical assistance for employees by diagnosing and resolving desktop, application, and device-related issues across the facility.
• Support Windows-based workstations, including troubleshooting operating system problems, user incidents, and general endpoint performance concerns.
• Prepare, configure, install, and replace desktop and laptop equipment to meet business and user needs.
• Perform hands-on maintenance of computer hardware, peripherals, and related components to restore functionality quickly.
• Assist with Microsoft 365 user support and help resolve account, application, and productivity tool issues within Microsoft environments.
• Investigate basic network and connectivity problems, identify likely causes, and escalate more complex infrastructure matters when needed.
• Provide limited support in virtualized environments and coordinate with specialized IT teams for advanced technical resolution.
• Document support activities carefully, including security-related incidents, and maintain accurate service records and ticket updates.
• Collaborate with corporate technology teams and other support groups on escalations, system enhancements, and endpoint upgrade efforts, including Windows 10 to Windows 11 deployments.• At least 5 years of hands-on experience in desktop support, technical support, help desk, or a similar IT support role is preferred.
• Proven ability to troubleshoot and resolve hardware, software, operating system, and end-user technical issues with minimal supervision.
• Practical experience supporting Windows 10 and Windows 11 environments in a workplace setting.
• Strong knowledge of PC hardware, peripherals, workstation setup, repair, and replacement processes.
• Familiarity with Microsoft 365 and experience assisting users in Microsoft-based environments, including Active Directory or Azure exposure.
• Working understanding of basic networking concepts and common connectivity troubleshooting steps.
• Strong communication and customer support skills, with the ability to work effectively in a fully onsite environment.
• A degree in Information Technology, Computer Science, or a related field is preferred.
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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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