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Nc Fast Help Desk Jobs in Tennessee (NOW HIRING)

STI

Help Desk Agent

Nashville, TN · On-site

$16.50 - $21/hr

Help Desk Agent Nashville, TN 9 Months Candidate Must Be Local Job Title: OPS HELP DESK AGENT - ADM ... Self-motivated and able to thrive in a fast-paced and results-driven environment * Critical ...

STI

HELP DESK AGENT

Nashville, TN · On-site

$16.50 - $21/hr

H. Job Title: OPS HELP DESK AGENT - ADM SVCS ASSISTANT **This is a onsite position - only ... Self-motivated and able to thrive in a fast-paced and results-driven environment * Critical ...

Specialy Care

Help Desk Analyst

Brentwood, TN · On-site

$19.50 - $26.50/hr

Problems beyond the scope of the IS Help Desk's responsibility are resolved by engaging, in a ... and fast-changing technologies. • Excellent interpersonalskills. • Good work habits ...

Specialtycare

Help Desk Analyst

Brentwood, TN

$19.50 - $26.50/hr

Problems beyond the scope of the IS Help Desk's responsibility are resolved by engaging, in a ... Must be able to learn and support new and fast-changing technologies. Excellent interpersonal ...

Whopper Technologies

Help Desk Analyst

Memphis, TN · On-site

$20 - $27.25/hr

Technical Support Specialist (Help Desk Analyst) Location: Memphis, TN (Onsite 5 Days/Week, Monday ... fast-paced enterprise environment. The ideal candidate is customer-focused, enjoys solving ...

TEKsystems

Help Desk Anayst

Memphis, TN

$20 - $22/hr

A TEKsystems client in Memphis, TN is seeking a Help Desk Analyst to provide technical support and troubleshooting assistance to end users in a fast-paced IT environment. This individual will serve ...

Stand Out for Good, Inc

Help Desk Analyst

Knoxville, TN · On-site

$19.50 - $26.75/hr

The Role The Help Desk Analyst is the primary point of contact for technical and operational ... fast-paced, high-accountability environment, consistently upholding Altar'd State's service ...

Stand Out For Good

Help Desk Analyst

Knoxville, TN · On-site

$19.50 - $26.75/hr

The Role The Help Desk Analyst is the primary point of contact for technical and operational ... fast-paced, high-accountability environment, consistently upholding Altar'd State's service ...

TEKsystems

Help Desk Anayst

Memphis, TN · On-site

$20 - $22/hr

A TEKsystems client in Memphis, TN is seeking a Help Desk Analyst to provide technical support and troubleshooting assistance to end users in a fast-paced IT environment. This individual will serve ...

Altar'd State

Help Desk Analyst

Knoxville, TN · On-site

$19.50 - $26.75/hr

The Help Desk Analyst serves as the primary point of contact for technical and operational support ... a fast-paced environment. • Model a strong work ethic and uphold high standards of performance ...

Apex Systems

Tier 1 Help Desk

Memphis, TN · On-site

$17.75 - $24/hr

Job#: 3045484 Tier 1 Help Desk Location: Memphis, Tennessee (Onsite) Schedule: 3pm-12am CST Role ... Comfortable working in a fast-paced, team-oriented environment. Preferred Qualifications * Previous ...

Robert Half

Help Desk/Desktop Support Analyst

Jackson, TN · On-site

$24 - $28/hr

We are looking for an experienced Help Desk/Desktop Support Analyst to provide hands-on technical ... a fast-paced manufacturing setting. The role supports daily operations for a sizable user base ...

New

STI

Help Desk Admin Assistant

Nashville, TN · On-site

$17.50 - $23.50/hr

The contractor role will allow the help desk team to manage PERLSS related work, including ... Self-motivated and able to thrive in a fast-paced and results-driven environment * Critical ...

InstantServe LLC

Service Desk Personnel

Nashville, TN · On-site

$19.25 - $26/hr

W2 / Contract Job Summary We are seeking an experienced IT Help Desk/Desktop Support Technician to provide exceptional end-user support in a fast-paced enterprise environment. The ideal candidate ...

Prosum

Helpdesk Support

Nashville, TN · On-site

$55K - $69K/yr

Document and track customer interactions and solutions in the help desk system. * Escalate complex ... Ability to work in a fast-paced environment and handle multiple tasks simultaneously. * Previous ...

TEKsystems

Helpdesk Support Technician

Powell, TN · On-site

$20 - $25/hr

About the Role We are seeking a customer-focused Help Desk Support Technician to join our IT team. ... in a fast-paced environment. Key Responsibilities * Provide first-line technical support for ...

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Nc Fast Help Desk information

What is an NC FAST Help Desk?

An NC FAST Help Desk is a support service that assists users of the North Carolina Families Accessing Services through Technology (NC FAST) system. The help desk provides technical support, troubleshooting, and guidance to county workers and other users who use NC FAST to manage public assistance programs. Staff at the help desk resolve issues, answer questions about system functionality, and ensure that users can effectively navigate and use the platform to serve North Carolina residents.

What are the key skills and qualifications needed to thrive as an NC FAST Help Desk specialist?

To thrive as an NC FAST Help Desk Specialist, you need strong problem-solving abilities, knowledge of NC FAST system operations, and experience in customer support, typically supported by a relevant associate degree or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and the NC FAST application is essential, along with any certifications in IT support or customer service. Excellent communication, patience, and multitasking skills help specialists resolve user issues efficiently and provide a positive support experience. These skills ensure timely and accurate assistance to users, maintaining the smooth operation of critical social services systems.

What are some common challenges faced by NC FAST Help Desk professionals, and how can they effectively address them?

NC FAST Help Desk professionals often encounter challenges such as managing high call volumes, troubleshooting complex technical issues, and supporting users with varying levels of technical expertise. Staying calm under pressure, utilizing strong communication skills, and following structured troubleshooting protocols are key to effectively addressing these challenges. Collaboration with technical teams and continuous learning about system updates also help ensure efficient problem resolution and high customer satisfaction.

What is the difference between Nc Fast Help Desk vs Nc Help Desk Technician?

AspectNc Fast Help DeskNc Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk support, remote and on-siteHelp desk support, remote and on-site
Industry UsageIT support in government and education sectorsIT support across various industries

Both Nc Fast Help Desk and Nc Help Desk Technician roles involve providing technical support, troubleshooting, and customer service. Nc Fast Help Desk may focus more on rapid response and initial support, while Nc Help Desk Technician often involves more in-depth technical problem-solving. They share similar certifications and work environments, making them closely related roles within IT support.

What are popular job titles related to Nc Fast Help Desk jobs in Tennessee?

For Nc Fast Help Desk jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Nc Fast Help Desk jobs in Tennessee look for?

The top searched job categories for Nc Fast Help Desk jobs in Tennessee are:

What cities in Tennessee are hiring for Nc Fast Help Desk jobs?

Cities in Tennessee with the most Nc Fast Help Desk job openings:

Nc Fast Help Desk jobs near you
Infographic showing various Nc Fast Help Desk job openings in Tennessee as of July 2026, with employment types broken down into 82% Full Time, 14% Part Time, 2% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Help Desk Agent

STI

Nashville, TN • On-site

$16.50 - $21/hr

Full-time

Re-posted 2 days ago

Job description

Help Desk Agent
Nashville, TN
9 Months
Candidate Must Be Local
Job Title: OPS HELP DESK AGENT -
ADM SVCS ASSISTANT
**This is a onsite position - only candidates in middle Tennessee and able to commute to Nashville, TN regularly will be considered.**
The standard work week is 37.5 hrs./wk.
The LTSS Operations team is requesting a contractor to assist with LTSS Help Desk Agent work. Due to the implementation of a new eligibility system, PERLSS, the help desk has seen an increase in responsibilities related to answering calls, responding to emails and voicemails, and identifying defects and system issues to report to the system team. PERLSS implementation requirements have increased the workload of existing team members and additional support is needed to maintain daily functions of the help desk team to ensure calls and inquiries are handled timely and accurately. The contractor role will allow the help desk team to manage PERLSS related work, including monitoring and reporting defects, process improvements, and required work related to additional PERLSS implementation phases. With each new phase, workload will increase for the agents due to questions being asked by partners and potential system issues being identified.
Assignments will include answering phone calls, providing information on LTSS programs or escalating concerns, and tracking resolutions.
Description of Duties (PROJECT-BASED) % of Total Work Effort
  • Call Center Agent: Handles incoming calls related to LTSS program information and troubleshooting. Researches, responds, and tracks all incoming calls and provides effective customer service. 50%
  • Help Desk Duties: Serves as primary agent related to incident tickets for LTSS eligibility system and Katie Beckett program to report defects and issues for resolution. Research and follow up on expiring Acceptable Use Policies for partners and verify user employment status. Checks and responds to emails and voicemails of partners within required timeframe. 50%

Action Plan Timeline
The contractor will be needed for nine (9) months.
  • Month 1: Training on new role, including shadowing and completion of new hire onboarding process.
  • Month 2: The contractor will begin working independently, with hands on support and monitoring of supervisor, on help desk tasks. These include answering phone calls, resolving questions or concerns, and tracking the resolution. Weekly check ins to occur with supervisor to monitor productivity and answer questions.
  • Months 3-7: The contractor will be fully independent in role and providing support with help desk tasks. In months 6 and 7, supervisor and contractor will begin discussing transition plan for tasks, to include a review of eligibility system implementation related tasks that are close to completion or have already been completed.
  • Months 8-9: The contractor will work with the help desk team on transitioning responsibilities to team members and finalizing outstanding work tasks. The contractor and supervisor will create a transition plan to minimize transition related gaps, ensuring compliance with required timeframes.

Minimum qualifications
  • Graduation from an accredited college or university with a bachelor's degree or graduation from an accredited college or university with an associate's degree and two years of qualifying professional experience
  • Excellent verbal and written communications skills
  • Proven technical skills (e.g. Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, etc.)
  • Excellent time management skills and ability to multi-task and prioritize work in order to meet specific timeframes and deadlines with minimal supervision
  • Keen attention to detail and adherence to deadlines
  • Organization
  • Self-motivated and able to thrive in a fast-paced and results-driven environment
  • Critical thinking and problem-solving skills

Apply