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Desktop Support Engineer Jobs in Tennessee (NOW HIRING)

Noblesoft Technologies

Desktop Support

Chattanooga, TN · On-site

$18.50 - $23.50/hr

Desktop Support Chattanooga, TN Onsite Relevant Experience : 3 Years minimum Certification : A+ Hardware, Microsoft (preferred), ITIL (Preferred) , CCNA (preferred) Hardware Support : PC (Desktop ...

Raymondjames

Desktop Support Manager

Memphis, TN · Hybrid

Leads a team of desktop support specialists delivering second-level technical assistance in a customer-focused environment. Ensures service level targets are met through effective oversight of daily ...

RedStream Technology

Desktop Engineer

Bartlett, TN

We are seeking a Desktop Engineer to support enterprise end-user computing operations within a fast-paced corporate environment. This individual will provide advanced Level 2-3 support across desktop ...

Ovation Workplace Services Inc.

Be Seen First

Desktop Support Technician

Murfreesboro, TN · On-site

$45K - $49K/yr

POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA Classification: Non-Exempt | Employment Type: Full-Time POSITION SUMMARY The Desktop Support Technician ...

DYOPATH

Desktop Support Analyst I

Nashville, TN · On-site

$19/hr

Join DYOPATH as a Desktop Support Analyst I Are you energized by solving technical puzzles and helping people stay connected and productive? DYOPATH is looking for a Desktop Support Analyst I who ...

Agile Tech Labs

End User & Desktop Lead

Bartlett, TN · On-site

$18 - $23/hr

Help plan migration from old systems to newer hardware/software Requirement: * 5+ years of desktop support or endpoint engineering experience * 2+ years of team lead or management experience * Strong ...

Service Global, Inc

Desktop Support L1

Nashville, TN · On-site

$19.50 - $24.75/hr

Provide customer facing end-user support that includes * Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software. * Perform Break Fix, Desk Side ...

Russell Tobin

Support Engineer

Nashville, TN · On-site

Russell Tobin is seeking to hire a Support Engineer II in Nashville, TN for a Fortune 5 Tech ... The role involves the installation, maintenance, and troubleshooting of desktop computers and ...

CFS

Desktop Support (on-site)

Portland, TN

$60K - $65K/yr

A multi-site manufacturing organization is seeking an IT Support Specialist to provide hands-on desktop and infrastructure support at its Portland, TN facility. This role is ideal for someone who ...

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All JobsDesktop Support Engineer JobsDesktop Support Engineer Jobs in Tennessee

Desktop Support Engineer information

See Tennessee salary details

$9

$24

$41

How much do desktop support engineer jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for desktop support engineer in Tennessee is $24.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $27.93 per hour, depending on experience, location, and employer.

What does a desktop support engineer do?

A desktop support engineer provides technical assistance to users by troubleshooting hardware, software, and network issues on desktop computers and related devices. They install, configure, and maintain computer systems, often using remote tools and diagnostic software, and may hold certifications like CompTIA A+ to ensure technical proficiency.

What Does a Desktop Support Engineer Do?

A desktop support engineer manages the computers and laptops for an organization. As a desktop support engineer, you may work as a member of the IT team for a business or as an employee of a technical support company, servicing multiple clients. Common job duties involve troubleshooting technology issues, maintaining equipment and software, and training new users at the company. Many desktop support engineers also help handle computer system security issues and fix problems with network servers. In addition to computer skills, the position requires a flexible schedule, the willingness to work long hours, and the ability to take on several different roles as needed.

What is the highest salary of a desktop support engineer?

The highest salary for a desktop support engineer can exceed $70,000 to $80,000 annually, especially for those with advanced certifications, extensive experience, or working in high-cost-of-living areas. Senior roles or those with specialized skills in networking, security, or enterprise environments may earn higher compensation.

What does a desktop support engineer make?

A desktop support engineer's salary varies based on experience, location, and certifications, but typically ranges from $40,000 to $70,000 annually. Entry-level positions may start lower, while experienced professionals with certifications like CompTIA A+ or Microsoft Certified can earn higher wages. They provide technical support for computer hardware, software, and network issues in organizations.

What are some common challenges faced by Desktop Support Engineers, and how can they be addressed?

Desktop Support Engineers often encounter challenges such as managing a high volume of support tickets, troubleshooting diverse hardware and software issues, and communicating complex technical information to non-technical users. To address these challenges, it’s important to develop strong organizational skills, stay up-to-date with the latest technology, and practice clear, patient communication. Building good relationships with end users and collaborating effectively with IT team members also helps streamline problem resolution and improve user satisfaction.

What is the difference between Desktop Support Engineer vs Network Support Technician?

AspectDesktop Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, helpdesk, on-siteData centers, network rooms, on-site
Primary ResponsibilitiesTroubleshoot desktops, software, hardware issuesMaintain and troubleshoot network infrastructure
Industry UsageIT support, corporate, educationIT infrastructure, telecom, enterprise networks

While both roles support IT environments, a Desktop Support Engineer primarily handles end-user hardware and software issues, whereas a Network Support Technician focuses on maintaining and troubleshooting network systems. Both roles often require similar certifications and work in related environments, but their core responsibilities differ significantly.

What are Desktop Support Engineers?

Desktop Support Engineers are IT professionals responsible for providing technical support to end-users within an organization. They troubleshoot hardware and software issues on desktop computers, laptops, and related devices, ensuring that systems function smoothly and efficiently. Their duties often include installing and configuring software, resolving network connectivity problems, and assisting users with IT-related queries. They play a crucial role in maintaining productivity by ensuring minimal downtime for users and often act as the first point of contact for technical assistance.

What are the key skills and qualifications needed to thrive as a Desktop Support Engineer, and why are they important?

To thrive as a Desktop Support Engineer, you need a strong understanding of computer hardware, operating systems, and troubleshooting methodologies, often backed by a degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are typically required. Excellent communication, patience, and problem-solving skills help you efficiently assist users and handle stressful situations. These abilities are crucial for minimizing downtime, maintaining productivity, and ensuring a positive user experience in any organization.

Is a desktop support engineer entry level?

A desktop support engineer position can be entry-level or require some experience, depending on the employer. Entry-level roles typically require basic knowledge of operating systems, hardware troubleshooting, and customer service skills, often with certifications like CompTIA A+ preferred. More advanced roles may demand additional experience or specialized certifications.
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Desktop Support Engineer jobs near you
Infographic showing various Desktop Support Engineer job openings in Tennessee as of June 2026, with employment types broken down into 25% Full Time, and 75% Part Time. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $50,963 per year, or $24.5 per hour.
Desktop Support Engineer

Desktop Support Engineer

Procom Consultants Group

Memphis, TN

$13.44/hr

Full-time

Posted 21 days ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Desktop Support Engineer

Pay Rate: $13.44/hour

On behalf of our client, Procom Services is searching for a Desktop Support Engineer for a contract opportunity in Memphis, TN.


Desktop Support Engineer Job Details

Provide professional assistance to internal and external customers having hardware- and software-related problems with their supported desktop, laptop or peripherals. Support is provided in a timely manner in accordance to published SLAs while maintaining a high level of customer satisfactions.


Provide Level-1 technical support for supported desktops, laptops, and peripherals. This includes the following activities:

Provide Level-1 technical support for supported desktops, laptops, and peripherals. This includes the following activities:

Correcting hardware problems with supported desktops, laptops and peripherals by coordinating support with OEM vendors.

Managing returns on warranted parts and systems

Packaging and shipping replacement parts to customers

Maintaining standard software configurations, including troubleshooting, loading and configuring software images, supported applications and drivers

May participate in development of information technology and infrastructure projects

Installing, supporting and troubleshooting approved desktop software

Performing planned maintenance, moves, adds and changes

Provide support services to employees with technical problems and information technology issues involving desktop, laptops, PDA or network services from local personnel or from employees using network remote access (VPN)

Provides timely resolution of problems or escalation on behalf of the customers to appropriate technical personnel

Exercises judgment with defined procedures and practices to determine appropriate action

Ability to work on call after hours as requiredCommunicate effectively with multiple customers and co-workers. This includes the following activities:

  • Consulting with the Service Desk on support calls
  • Able to communicate highly technical information to both technical and non-technical personnel
  • Providing Case status updates to management and end-users
  • Providing phone support and diagnostics to remote customers
  • Participating in training programs designed to educate customers about basic and specialized applications
  • Develops, documents, and implements standard operating procedures and customer service guidelines relating to Desktop Managed Services support

Desktop Support Engineer Mandatory Skills


1-2 years or more of related experience preferred

Associate's Degree or equivalent experience required

Strong customer service skills

Reliability and a strong sense of responsibility

Ability to work independently and take ownership

Solid technical and analytical skills required

Ability to troubleshoot, support, and repair software and hardware for desktop and laptop computers

Knowledge of supported Microsoft Windows operating systems

Experience with Active Directory administration

Knowledge of installation, configuration, use and troubleshooting techniques of supported versions of Microsoft Office

Strong interpersonal skills in dealing with a wide range of customers with varying computer abilities

A+ Certification recommended

MCTS, MCITP, MCPD, MCM preferred

ITIL Certification preferred

Ability to travel as required.

Ability to lift 50lbs (printers, desktop machines, etc.). 

Desktop Support Engineer Start Date

ASAP

Desktop Support Engineer Assignment Length

6+ months

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

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