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Desktop Support Jobs in Tennessee (NOW HIRING)

InstantServe LLC

Service Desk Personnel

Nashville, TN · On-site

$19.25 - $26/hr

Job Title: IT Help Desk / Desktop Support Technician Location: Tennessee (Onsite) Duration: Long-Term Contract Employment Type: W2 / Contract Job Summary We are seeking an experienced IT Help Desk ...

Nextech

IT Support Specialist

Franklin, TN · On-site

Configure, deploy, and support desktops, laptops, mobile devices, and related hardware. * Assist with workstation setup, software installation, and end-user onboarding. * Troubleshoot hardware ...

Noblesoft Technologies

Desktop Technician

Chattanooga, TN · On-site

$18.50 - $23.50/hr

PC (Desktop, Laptop), Tablet (Windows, Apple, Android), Printers (Network, Desk), Smart Phones ... Ability to perform On-Call Support during Off-Office hours (5:00 PM to 8:00 AM), Sat/Sun and Public ...

STI

Application Administrator

Nashville, TN · On-site

In addition, the contractor will coordinate with the Desktop Support team to provide minimal desktop support when additional assistance for that team is needed. The ideal candidate will have strong ...

Billtrust

Manager, IT Services

Nashville, TN · On-site

$91K - $112K/yr

Responsibilities : • provide desktop support, endpoint management, and end-user computing across Billtrust • own Intune device enrollment, imaging and deployment pipelines, and user provisioning ...

ConfigUSA

Field Service Engineer

Nashville, TN · On-site

... desktop support including knowledge of current Windows operating systems · Hardware support - Laptops, Printers, Desktop, Telephony equipment break fix · Backup & restore of OS and Data · ...

Cayuse Holdings

Desktop Technician III

Nashville, TN · On-site

$27.88/hr

The Desktop Technician III provides Tier II/ support, ensures compliance with organizational IT standards, and contributes to process improvement initiatives to enhance user satisfaction and ...

WME Group

Senior IT Support Engineer

Nashville, TN · Hybrid

In addition to resolving day-to-day incidents and service requests across desktops, mobile devices ... Support iOS and Android mobile devices, including enrollment, troubleshooting, replacement ...

Cayuse Holdings

Desktop Technician III

Nashville, TN · On-site

$27.88/hr

The Desktop Technician III provides Tier II/ support, ensures compliance with organizational IT standards, and contributes to process improvement initiatives to enhance user satisfaction and ...

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All JobsDesktop Support JobsDesktop Support Jobs in Tennessee

Desktop Support information

See Tennessee salary details

$12

$20

$29

How much do desktop support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for desktop support in Tennessee is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $22.45 per hour, depending on experience, location, and employer.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What is the career path for desktop support?

A career in desktop support typically starts with entry-level roles providing technical assistance and troubleshooting for users. With experience, professionals can advance to positions such as systems administrator, network technician, or IT support manager, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects.

What is the work of desktop support?

Desktop support involves assisting users with hardware and software issues on their computers, including troubleshooting, installing updates, and configuring devices. Support technicians often use remote tools and may need certifications like CompTIA A+ to perform their duties efficiently.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.
More about Desktop Support jobs
What are the most commonly searched types of Desktop Support jobs in Tennessee? The most popular types of Desktop Support jobs in Tennessee are:
What are popular job titles related to Desktop Support jobs in Tennessee? For Desktop Support jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Desktop Support jobs in Tennessee look for? The top searched job categories for Desktop Support jobs in Tennessee are:
What cities in Tennessee are hiring for Desktop Support jobs? Cities in Tennessee with the most Desktop Support job openings:
Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Tennessee as of August 2026, with employment types broken down into 100% Full Time. Highlights an 83% In-person, 6% Hybrid, and 11% Remote job distribution, with an average salary of $43,353 per year, or $20.8 per hour.

Service Desk Personnel

InstantServe LLC

Nashville, TN • On-site

$19.25 - $26/hr

Full-time

Re-posted 26 days ago

Job description

Job Title: IT Help Desk / Desktop Support Technician
Location: Tennessee (Onsite)
Duration: Long-Term Contract
Employment Type: W2 / Contract
Job Summary
We are seeking an experienced IT Help Desk/Desktop Support Technician to provide exceptional end-user support in a fast-paced enterprise environment. The ideal candidate will possess strong customer service skills, experience supporting Microsoft technologies, mobile devices, printers, networking, and enterprise applications while handling a high volume of support requests.
Required Qualifications
  • Minimum 2+ years of IT Help Desk or Desktop Support experience
  • Strong customer service and communication skills
  • Experience handling up to 30 support calls per day
  • Ability to lift and move equipment weighing up to 50 lbs
  • IT Call Center experience is highly preferred
Technical Responsibilities
Help Desk & Customer Support
  • Provide Tier 1/Tier 2 technical support via phone, remote sessions, and in person
  • Troubleshoot hardware, software, operating systems, and peripheral devices
  • Accurately document and manage incidents using ServiceNow
  • Escalate issues when appropriate while maintaining SLA compliance
Active Directory
  • Reset passwords and unlock user accounts
  • Navigate Organizational Units (OUs)
  • Manage user accounts and review account attributes
  • Perform basic account administration
Printer Support
  • Troubleshoot local and network printers
  • Support print servers and print queues
  • Resolve printer connectivity and driver issues
iOS Device Support
  • Configure and deploy iPhones and iPads
  • Reset Apple IDs/iTunes accounts
  • Perform device backup and restore
  • Reset network settings and troubleshoot mobile devices
Video Conferencing
  • Support Microsoft Teams
  • Support Cisco WebEx
  • Support Cisco Presence video conferencing solutions
Network Troubleshooting
  • Diagnose wired and wireless connectivity issues
  • Support VPN connectivity
  • Troubleshoot LTE, Wi-Fi, and internal/external network access problems
Application Support
  • Resolve application access and permission issues
  • Troubleshoot browser-based versus installed applications
  • Configure compatibility settings
  • Support enterprise software
Remote Support
  • Microsoft Remote Assistance (MSRA)
  • Remote Desktop Protocol (RDP)
  • Microsoft Teams Remote Assistance
  • Cisco WebEx Remote Support
Hardware Deployment
  • Install and configure desktops, laptops, monitors, printers, and peripherals
  • Image and deploy new devices
  • Perform hardware replacements and upgrades
  • Support asset inventory and device lifecycle management
ServiceNow
  • Create, update, assign, and resolve incidents
  • Maintain accurate ticket documentation
  • Track requests through completion
Preferred Skills
  • Microsoft 365
  • Windows 10/11
  • Azure Active Directory
  • Microsoft Intune
  • Office 365
  • Enterprise desktop support
  • Mobile Device Management (MDM)
  • Cisco technologies
What We're Looking For
We are looking for a dependable, customer-focused IT professional who enjoys solving technical problems, thrives in a collaborative team environment, and can provide outstanding support to end users in a high-volume enterprise setting.
This is an onsite, long-term opportunity with the potential for extension. Immediate availability is preferred
InstantServe logo

About InstantServe

Sourced by ZipRecruiter

InstantServe provides a one-stop solution to all Healthcare, IT/Non-IT Staffing needs. Established in 2016, InstantServe is a strong workforce of over 100+ go-getters with a demonstrated background in IT/Non-IT service. We are a nationally certified SBE from the Department of Administration (State of PA). As a proud Minority Woman Owned Small Business Enterprise (M/WBE), InstantServe boasts of a strong team of professionals who have extensive experience catering to several Federal, Public, Commercial, and Healthcare Clients which includes 26 States and 46 government agencies. InstantServe is a client-centric organization that offers cost-effective and reliable solutions. Client satisfaction is sacrosanct! Our team strives to provide the best staffing and IT solutions to take your business to the next level.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Wayne, PA, US

Year founded

2016

Social media

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