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Tier 3 Tech Support Jobs (NOW HIRING)

Proven IT

Tier 3 Engineer

Schaumburg, IL · On-site

$75K - $100K/yr

This is an expert level of customer support for Managed IT Services. The Tier III Engineer has an expert understanding of the hardware, software and systems that the customer has on site.

Redolent, Inc

IT Support Technician

San Jose, CA · On-site

$25.25 - $34.50/hr

One of our direct client is urgently looking for IT Support Technician @ San Jose, CA Job Title ... Tier III/IV level Engage with vendors to resolve issues Work with the business to understand ...

K3 Technology

Support Engineer II (Dallas)

Dallas, TX · On-site

... Tier 3) Bonus Qualifications: * Certifications such as AZ-104, AZ-700, AZ-140, and Security+ are highly desirable. Qualifications * Experience: Prior experience in IT support is required; experience ...

K3 Technology

Support Engineer II (Dallas)

Dallas, TX · On-site

... Tier 3) Bonus Qualifications: * Certifications such as AZ-104, AZ-700, AZ-140, and Security+ are highly desirable. Qualifications * Experience: Prior experience in IT support is required; experience ...

Hamilton Storage

IT Support Specialist

Franklin, MA · On-site

... Tier 3 Swiss IT Support. • Collaborates productively as appropriate with other members of the IT team. • Coach computer users on topics associated with their computer problems. • Configure ...

New

PangeaTwo

Server Technician Tier 3

Birmingham, AL · On-site

... supporting clients across the Birmingham area for over two decades. Our client delivers high-level IT services and is expanding their technical team with an experienced Tier 3 Server Technician

Redolent, Inc

IT Support Technician

Tulsa, OK · On-site

$19.75 - $27/hr

One of our direct client is urgently looking for an IT Support Technician @ Tulsa, OK Job Title ... Tier III/IV level Engage with vendors to resolve issues Work with the business to understand ...

Redolent, Inc

IT Support Technician

Durham, NC · On-site

$20.75 - $28.50/hr

One of our direct client is urgently looking for an IT Support Technician @ Durham, NC Job Title ... Tier III/IV level Engage with vendors to resolve issues Work with the business to understand ...

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Tier 3 Tech Support information

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$27K

$43.5K

$66K

How much do tier 3 tech support jobs pay per year?

As of Jul 7, 2026, the average yearly pay for tier 3 tech support in the United States is $43,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,000.00 per year, depending on experience, location, and employer.

What is Tier 1 Tier 2 and Tier 3 support?

Tier 1, Tier 2, and Tier 3 support are levels of technical assistance in IT support roles. Tier 1 handles basic issues and initial customer contact, Tier 2 addresses more complex problems requiring specialized knowledge, and Tier 3 involves advanced troubleshooting often performed by senior technicians or engineers. A Tier 3 Tech Support role typically requires deep technical expertise and familiarity with advanced tools and systems.

What is Tier 1 2 and 3 technical support?

Tier 1, 2, and 3 technical support represent levels of customer assistance in IT support roles. Tier 1 handles basic issues and initial customer contact, Tier 2 addresses more complex problems requiring deeper technical knowledge, and Tier 3 involves advanced troubleshooting often performed by specialists or engineers. A Tier 3 Tech Support role typically requires advanced skills, technical certifications, and in-depth product knowledge.

What are the key skills and qualifications needed to thrive as a Tier 3 Tech Support specialist, and why are they important?

A Tier 3 Tech Support specialist needs advanced troubleshooting abilities, deep technical knowledge in relevant systems, and typically a degree in computer science or related certifications. Familiarity with diagnostic tools, ticketing systems like ServiceNow, and expertise in platforms such as Windows, Linux, or networking hardware is crucial. Exceptional problem-solving, patience, and strong communication skills help in resolving complex issues and collaborating with both customers and internal teams. These skills ensure efficient resolution of escalated technical problems, maintain system reliability, and enhance customer satisfaction.

What is Tier 3 tech support job description?

A Tier 3 tech support specialist handles complex technical issues that cannot be resolved by lower support levels, often involving advanced troubleshooting, system analysis, and collaboration with engineering teams. They typically possess deep technical knowledge, relevant certifications, and experience with diagnostic tools and remote support software. This role requires strong problem-solving skills and the ability to communicate technical information effectively.

How does a Tier 3 Tech Support specialist typically collaborate with engineering and other support teams to resolve complex technical issues?

Tier 3 Tech Support specialists often work closely with engineering teams and lower-level support tiers to resolve advanced technical problems that cannot be addressed by Tier 1 or Tier 2. They investigate escalated issues, perform in-depth troubleshooting, and may replicate customer environments to identify root causes. Effective communication and documentation are key, as Tier 3 must relay findings to both engineers for potential product fixes and to customer-facing teams for clear status updates. This collaboration ensures efficient resolution of issues and helps improve overall product quality.

What jobs pay 4000 a week without a degree?

A Tier 3 Tech Support role typically does not pay $4,000 a week without specialized skills or certifications. High-paying jobs that can reach this level without a degree often include roles like sales managers, real estate brokers, or skilled trades such as electricians or plumbers, which rely on experience and licensing rather than formal education. These positions may require technical knowledge, certifications, or extensive experience to achieve such earnings.

What are Tier 3 Tech Support specialists?

Tier 3 Tech Support specialists are highly skilled technical experts who handle the most complex and advanced issues that cannot be resolved by lower-tier support teams. They are responsible for diagnosing and troubleshooting intricate hardware, software, or network problems, often working closely with product developers or engineers. Tier 3 specialists may also create documentation, provide solutions for recurring issues, and contribute to the improvement of support processes. Their deep technical knowledge enables them to resolve problems efficiently and mentor other support staff.

What is the difference between Tier 3 Tech Support vs Tier 2 Tech Support?

AspectTier 3 Tech SupportTier 2 Tech Support
CredentialsRelevant certifications (e.g., CompTIA, Cisco)Basic certifications or none required
Work EnvironmentAdvanced technical support, often in specialized teamsFrontline support, handling common issues
ResponsibilitiesResolving complex problems, troubleshooting hardware/softwareHandling routine issues, escalating complex cases
Industry UsageIT, telecommunications, networkingIT, customer service centers

In summary, Tier 3 Tech Support handles more complex, specialized issues requiring advanced skills and certifications, while Tier 2 Tech Support manages more routine problems and escalates complex cases to Tier 3.

More about Tier 3 Tech Support jobs
What cities are hiring for Tier 3 Tech Support jobs? Cities with the most Tier 3 Tech Support job openings:
What states have the most Tier 3 Tech Support jobs? States with the most job openings for Tier 3 Tech Support jobs include:
What job categories do people searching Tier 3 Tech Support jobs look for? The top searched job categories for Tier 3 Tech Support jobs are:
Tier 3 Tech Support jobs near you
Infographic showing various Tier 3 Tech Support job openings in the United States as of July 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% In-person job distribution, with an average salary of $43,480 per year, or $20.9 per hour.
Tier 3 Field Services Engineer

Tier 3 Field Services Engineer

WEBIT Services

Naperville, IL

$80K - $110K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Company Overview

WEBIT Services, a leading Managed Services Provider based in Chicago, is searching for a dedicated and highly skilled Tier 3 Field Services Engineer to join our team of Employee Owners. As a critical part of the Field Team, you will provide advanced technical support, troubleshooting, and onsite expertise to ensure the seamless operation of client infrastructure.

Position Overview

WEBIT Services is building a Pipeline of Candidates for the Tier 3 Field Services Engineer Position. Please apply to be considered.

Engineer

The Tier 3 Field Services Engineer is responsible for delivering expert-level IT support, overseeing the configuration, deployment, and maintenance of IT systems for our clients. This role involves deep client interaction, proactive problem-solving, and ensuring infrastructure is up-to-date and operating efficiently. You will be a Subject Matter Expert (SME) and a trusted resource, offering proactive recommendations and technical solutions to enhance clients' IT environments.

Core Responsibilities

  • Advanced Technical Support:
    • Resolve escalated and complex technical issues across hardware, software, and network systems.
    • Collaborate with support teams to provide seamless resolutions and reduce client downtime.
  • Troubleshooting:
    • Diagnose and resolve intricate technical issues by analyzing logs, performance data, and system metrics.
    • Work proactively to prevent future incidents by identifying potential risks and implementing preventive solutions.
  • Configuration, Deployment, and Maintenance
    • Perform onsite configuration and deployment of workstations, servers, and networking equipment following industry best practices.
    • Conduct regular maintenance checks as per the weekly and monthly checklists, ensuring systems operate at peak performance.
    • Record findings and maintenance activities to provide clients and internal teams with up-to-date reports.
  • Client Consultation:
    • Engage with clients to understand their business needs and technical challenges, offering tailored solutions to optimize their IT environments.
    • Communicate technical concepts clearly to non-technical stakeholders, ensuring client satisfaction with all service engagements.
  • Documentation and Handover:
    • Maintain accurate and comprehensive documentation for configurations, deployments, and troubleshooting procedures.
    • Ensure documentation is available for internal teams and clients through PSA.
  • Collaboration and Knowledge Sharing:
    • Work closely with the vCIO, Project Managers, and Solutions Engineers to ensure all IT initiatives align with client strategies.
    • Train junior engineers and share best practices to improve the team's capabilities.
  • Issue Escalation and Proactive Management:
    • Identify, document, and escalate unresolved technical issues using structured escalation procedures.
    • Implement changes via the change management process in PSA, following defined approval workflows.

Requirements

Education/Experience:

  • Bachelor's degree in Computer Science, Information Technology, or a related field, OR 3+ years of experience in a Tier 3 support or similar role.

Technical Expertise:

  • Extensive knowledge of Microsoft AD, O365, Azure/InTune, virtualization technologies, firewalls, and networking.
  • Hands-on experience with server and storage virtualization, VPN, VLANs, DNS, and DHCP.
  • Ability to implement, configure, and troubleshoot wireless networks.

Certifications:

  • Relevant certifications such as CCNA, CompTIA Network+, VMware VCP, or MCP are preferred.

Soft Skills:

  • Strong problem-solving capabilities and the ability to work effectively under pressure.
  • Excellent communication and interpersonal skills with a customer-focused approach.

Benefits

Benefits:

  • Company-paid Day-1 Health Insurance for employee
  • Company-paid AD&D Insurance
  • Company-paid LTD & STD Insurance
  • Unlimited PTO
  • Employee Assistance Program
  • Dental Insurance
  • Vision Insurance
  • 401k
  • Life Insurance

Additional Information:

  • Position Type: Full time, salaried
  • Salary Range: $80,000-110,000
  • Unlimited PTO Eligibility: After 90 days
  • Employee Ownership Eligible after 1 year of service

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