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Tier 3 Tech Support Jobs (NOW HIRING)

DANE LLC

Tier III Application Support

Arlington, VA · On-site

$85 - $110/hr

Bachelor's degree in Computer Science, Information Technology, or a related field * Active DoD Secret Clearance or higher required * Minimum 4+ years of experience in a Tier III Application Support ...

Sbmmanagement

IT & Support Lead

Sacramento, CA · On-site

$80 - $85/hr

This role combines Tier III technical support, implementation leadership, asset management, and team coordination to ensure high-quality service delivery across the organization.The IT & Support Lead ...

SAIC

Tier Three Technical Support

Aberdeen, MD · On-site

Description SAIC is seeking a Senior (Tier 3) Technical Support Analyst, with in-depth Information Technology (IT) and communication systems experience in support of the U.S. Army Combat Capabilities ...

Tech Legion

IT Support Specialist Level 2

Orem, UT · On-site

... or Tier 3 role · Not a role that passes work back down to Tier 1 --- What You'll Spend Most of ... IT Support Specialist II can independently handle: · Active Directory administration and ...

Waytek

IT Support Technician II MSP

Cherry Hill, NJ · On-site

$55K - $65K/yr

IT Support Technician II (MSP) - With Level 3 Exposure Location: Onsite Job Type: Full-Time About ... This role bridges Tier 1 frontline support and Tier 3 infrastructure troubleshooting. You'll handle ...

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Tier 3 Tech Support information

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$66K

How much do tier 3 tech support jobs pay per year?

As of Sep 6, 2026, the average yearly pay for tier 3 tech support in the United States is $43,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,000.00 per year, depending on experience, location, and employer.

What is a Tier 3 Tech Support specialist?

Tier 3 Tech Support specialists are highly skilled technical experts who handle the most complex and advanced issues that cannot be resolved by lower-tier support teams. They are responsible for diagnosing and troubleshooting intricate hardware, software, or network problems, often working closely with product developers or engineers. Tier 3 specialists may also create documentation, provide solutions for recurring issues, and contribute to the improvement of support processes. Their deep technical knowledge enables them to resolve problems efficiently and mentor other support staff.

What skills and qualifications are needed to thrive as a Tier 3 Tech Support specialist?

A Tier 3 Tech Support specialist needs advanced troubleshooting abilities, deep technical knowledge in relevant systems, and typically a degree in computer science or related certifications. Familiarity with diagnostic tools, ticketing systems like ServiceNow, and expertise in platforms such as Windows, Linux, or networking hardware is crucial. Exceptional problem-solving, patience, and strong communication skills help in resolving complex issues and collaborating with both customers and internal teams. These skills ensure efficient resolution of escalated technical problems, maintain system reliability, and enhance customer satisfaction.

How does a Tier 3 Tech Support specialist collaborate with engineering and other support teams to resolve complex technical issues?

Tier 3 Tech Support specialists often work closely with engineering teams and lower-level support tiers to resolve advanced technical problems that cannot be addressed by Tier 1 or Tier 2. They investigate escalated issues, perform in-depth troubleshooting, and may replicate customer environments to identify root causes. Effective communication and documentation are key, as Tier 3 must relay findings to both engineers for potential product fixes and to customer-facing teams for clear status updates. This collaboration ensures efficient resolution of issues and helps improve overall product quality.

What is the difference between Tier 3 Tech Support vs Tier 2 Tech Support?

AspectTier 3 Tech SupportTier 2 Tech Support
CredentialsRelevant certifications (e.g., CompTIA, Cisco)Basic certifications or none required
Work EnvironmentAdvanced technical support, often in specialized teamsFrontline support, handling common issues
ResponsibilitiesResolving complex problems, troubleshooting hardware/softwareHandling routine issues, escalating complex cases
Industry UsageIT, telecommunications, networkingIT, customer service centers

In summary, Tier 3 Tech Support handles more complex, specialized issues requiring advanced skills and certifications, while Tier 2 Tech Support manages more routine problems and escalates complex cases to Tier 3.

What is Tier 3 tech support?

Tier 3 tech support is the highest level of technical assistance within an organization, typically handled by experienced specialists or engineers. They resolve complex issues that cannot be addressed by Tier 1 or Tier 2 support, often involving advanced troubleshooting, system analysis, and collaboration with product development teams.
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What cities are hiring for Tier 3 Tech Support jobs?

Cities with the most Tier 3 Tech Support job openings:

What states have the most Tier 3 Tech Support jobs?

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What job categories do people searching Tier 3 Tech Support jobs look for?

The top searched job categories for Tier 3 Tech Support jobs are:

Tier 3 Tech Support jobs near you
Infographic showing various Tier 3 Tech Support job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% In-person job distribution, with an average salary of $43,480 per year, or $20.9 per hour.

Tier III Application Support

DANE LLC

Arlington, VA • On-site

$85 - $110/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

Benefits
  • HSA & FSA Plans
  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Tuition assistance
  • Vision insurance
  • Wellness resources
Description

At DANE, we put talented people on programs that matter. From day one, you’ll have competitive benefits, aggressive PTO, and the opportunity to do meaningful work on some of the most mission‑critical systems in the federal government.

We are seeking a Tier III Application Support Specialist to join the Operations team. This is a high‑visibility role with significant upward mobility potential, supporting over 70 applications and 4 DOS missions. This position focuses on diagnosing and resolving advanced application and data issues escalated from Tier I and Tier II teams, collaborating closely with development and other IT groups across a complex, multi‑stack production environment built on .NET, Java, and Oracle platforms. The environment is evolving toward greater use of automation and data‑driven tools, and the ideal candidate brings curiosity and a willingness to grow alongside it.

Details

Location: Hybrid - Onsite, Arlington, VA,1 - 2 days/week and as needed

Job Type: Full Time

Education: Bachelor's degree in computer science or Equivalent

Experience: Minimum 4 years of relevant experience

Clearance: Must hold an Active DoD Secret Clearance or higher

Responsibilities
  • Monitor production applications, scheduled jobs, and the incident management ticketing system (ServiceNow)
  • Receive, analyze, and troubleshoot complex incidents and service requests escalated from Tier I and Tier II support teams
  • Investigate application and data‑related issues, determine root causes, and either resolve issues or collaborate with development and other IT teams for resolution
  • Collaborate with development teams by providing detailed analysis, logs, and findings that assist with root cause identification and prioritization of fixes
  • Write and execute SQL queries to analyze tables, grants, functions, procedures, packages, and triggers using SQL and TOAD
  • Perform backend data modifications using SQL in accordance with change management and security procedures
  • Assist in the creation and maintenance of Knowledge Base Articles (KBAs) and Standard Operating Procedures (SOPs) to improve issue resolution and reduce escalation volume
  • Support applications built on .NET, Java, and Oracle database platforms
  • Work within enterprise tools, including ServiceNow, CLM, jQuery, and SharePoint
  • Support operational reporting and analysis efforts, including basic Power BI dashboards
  • Utilize beginner‑level scripting or automation (Python or C#) to assist with diagnostics, data handling, or operational efficiencies as appropriate
  • Run PowerShell scripts daily for monitoring, report generation, server maintenance, and operational automation.
Requirements
  • ...Bachelor’s degree in Computer Science, Information Technology, or a related field
  • Active DoD Secret Clearance or higher required
  • Minimum 4+ years of experience in a Tier III Application Support or Production Support Analyst role
  • Strong problem‑solving skills with the ability to break down complex technical and process‑related issues to identify root causes
  • Experience supporting applications developed on .NET, Java, and Oracle database platforms
  • Strong SQL scripting experience, including writing queries and performing backend data modifications using SQL and TOAD
  • Experience with enterprise support tools, including ServiceNow, CLM, jQuery, and SharePoint
  • Excellent verbal and written communication skills with the ability to explain technical issues clearly to non‑technical users and collaborate effectively with development and IT teams
  • Experience running PowerShell scripts
Preferred Qualifications
  • Beginner‑level experience with Python scripting for basic automation, diagnostics, or data processing
  • Familiarity with C# applications for troubleshooting or support purposes
  • Experience building or supporting Power BI dashboards or reports
  • Demonstrated interest in learning and supporting automation and AI‑assisted operational workflows as the environment evolves

DANE LLC is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Flexible work from home options available.

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