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It Support Lead Jobs (NOW HIRING)

MKS2 Technologies

IT Support Lead

Liberty, NC · On-site

$150K - $157K/yr

The IT Support Lead provides leadership for IT operations, cybersecurity initiatives, Risk Management Framework (RMF) compliance, incident response, vulnerability management, and personnel management ...

MKS2 Technologies

IT Support Lead

Fort Liberty, NC · On-site

$150K - $157K/yr

The IT Support Lead provides leadership for IT operations, cybersecurity initiatives, Risk Management Framework (RMF) compliance, incident response, vulnerability management, and personnel management ...

MKS2 Technologies

IT Support Lead

Fort Liberty, NC · On-site

$150K - $157K/yr

IT Support Lead Location: Fort Bragg, NC Clearance Required: Active Secret Clearance Employment Type: Full-Time Salary Range: $150,000 - $157,000 annually Position Overview MKS2 is seeking a highly ...

Raising Cane's

IT Support Lead

Plano, TX

$20 - $27.50/hr

The IT Support Lead delivers a high-quality technical support for Restaurant Support Office (RSO) Crew and Leaders, serving as a trusted technology partner for senior and executive leadership. This ...

Lukos

IT Support Lead Minimum Qualifications Summary Certification & Education * A Bachelor's degree in an IT-related field, or an Associate degree in an IT-related field paired with ten years of IT Lead ...

MKS2 Technologies

Assistant IT Support Lead

Fort Bragg, CA · On-site

$125K - $130K/yr

The Assistant IT Support Lead serves as a key member of the cybersecurity team responsible for maintaining system accreditation, administering RMF packages, supporting security assessments, and ...

AVI Foodsystems

Executive IT Support Lead

Warren, OH · On-site

AVI Foodsystems is a respected food service company seeking an Executive IT Support Lead to provide dedicated technical support to their C-Suite and family owners. This role involves managing ...

IDS International

Assistant IT Support Lead

Fort Liberty, NC · On-site

$17.50 - $24/hr

Job Title Assistant IT Support Lead Why IDS? IDS believes in resolving conflict, building innovative approaches to do so. Combining operational expertise with an intimate understanding of today ...

maysteel

IT Support Specialist II

Allenton, WI

Install, configure, maintain, and troubleshoot hardware, software, and user accounts. * Lead IT ... Mentor junior IT staff and support knowledge sharing. * Monitor system performance, recommend ...

AVI-SPL

AV Support Technician

Manhattan, NY · On-site

$23.75 - $32.50/hr

... IT Support Lead - Level 2 or other designated support teams as appropriate. The role requires a strong customer service orientation, foundational technical troubleshooting skills, and the ability to ...

AVI-SPL

AV Support Technician

Manhattan, NY · On-site

$23.75 - $32.50/hr

... IT Support Lead - Level 2 or other designated support teams as appropriate. The role requires a strong customer service orientation, foundational technical troubleshooting skills, and the ability to ...

JPMorgan Chase & Co

Technology Support Lead

Bear, DE · On-site

As a Technology Support Lead at JPMorganChase in Corporate- Data Center Services, you will be in a ... Strong understanding of IT infrastructure operations, including handsandfeet support, logistics ...

T. Baker Smith

IT Technician

Prairieville, LA · On-site

... with the IT Support Lead regarding recurring issues or user feedback. • Keep peers informed to ensure coverage and continuity of service. • Support System Staging, Deployment, and Asset ...

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It Support Lead information

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How much do it support lead jobs pay per year?

As of Aug 29, 2026, the average yearly pay for it support lead in the United States is $161,189.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,000.00 and $205,000.00 per year, depending on experience, location, and employer.

What is an IT Support Lead?

An IT Support Lead oversees a team of IT support specialists responsible for troubleshooting technical issues and maintaining IT systems. They ensure efficient resolution of hardware, software, and network problems while implementing best practices for system performance and security. Additionally, they coordinate with other departments to improve IT support processes, provide training to team members, and escalate complex issues when necessary. The role requires strong technical knowledge, leadership skills, and the ability to manage multiple support requests effectively.

What are the key skills and qualifications needed to thrive as an IT Support Lead?

To excel as an IT Support Lead, you need strong technical troubleshooting skills, a comprehensive understanding of IT systems, and leadership experience, often demonstrated by a degree in information technology or a relevant field. Familiarity with ticketing systems, network management, and certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or ITIL are highly valued. Excellent communication, problem-solving, and team coordination skills help you effectively manage support staff and interact with end users. These abilities are crucial for ensuring efficient IT operations, timely issue resolution, and a positive user experience within an organization.

What are some common challenges IT Support Leads face, and how can this role impact the broader organization?

IT Support Leads often juggle multiple priorities, including resolving complex technical issues, managing support ticket backlogs, and guiding a team with varying skill levels. This role frequently involves balancing hands-on technical work with leadership responsibilities such as mentoring, scheduling, and process improvement. As the main escalation point for critical IT problems, an IT Support Lead can directly influence system uptime, departmental efficiency, and employee satisfaction. By fostering strong collaboration with other departments and proactively identifying areas for improvement, IT Support Leads make a significant impact on overall organizational productivity and technology adoption.

Which IT Support Lead job is the highest paid?

The highest-paid IT Support Lead roles are typically found in large corporations or specialized industries such as finance or technology, often offering salaries exceeding $100,000 annually. Factors influencing pay include experience, certifications like CompTIA or Cisco, and leadership responsibilities overseeing teams or complex systems.
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It Support Lead jobs near you
Infographic showing various It Support Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $161,189 per year, or $77.5 per hour.

IT Support Lead

MKS2 Technologies

Liberty, NC • On-site

$150K - $157K/yr

Full-time

Re-posted 6 days ago

Job description

MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients. Our commitment to excellence and our "Mission First" orientation has resulted in steady growth and an expanding client base across government agencies. We have employees nationwide and for the past three consecutive years were named one of the fastest growing Veteran-owned companies in the nation. Please take a moment to browse through our website and learn more about what it means to serve with MKS2.
IT Support Lead
Location: Fort Bragg, NC
Clearance Required: Active Secret Clearance
Employment Type: Full-Time
Salary Range: $150,000 - $157,000 annually
Position Overview
MKS2 is seeking a highly qualified IT Support Lead to oversee enterprise IT operations, cybersecurity support, and technical service delivery for mission-critical military systems and infrastructure. This position serves as the senior technical lead responsible for managing datacenter, network, server, storage, cybersecurity, compliance, and service support operations while supervising technical personnel supporting government information systems.
The IT Support Lead provides leadership for IT operations, cybersecurity initiatives, Risk Management Framework (RMF) compliance, incident response, vulnerability management, and personnel management activities. This position is designated as Key Personnel under the contract and serves as the primary liaison between technical teams and government leadership.
Key Responsibilities
  • Lead day-to-day IT operations supporting mission-critical enterprise environments.
  • Supervise technical teams responsible for network, server, storage, cybersecurity, and end-user support services.
  • Manage complex datacenter environments and ensure system availability, reliability, and performance.
  • Oversee RMF implementation, security control validation, continuous monitoring, and cybersecurity compliance activities.
  • Direct incident response, cybersecurity investigations, and corrective action efforts.
  • Manage vulnerability assessment, remediation, patch management, and risk mitigation programs.
  • Ensure compliance with DoD cybersecurity policies, directives, and information assurance requirements.
  • Monitor system performance, operational metrics, and service delivery objectives.
  • Develop and maintain technical documentation, standard operating procedures, and compliance reports.
  • Coordinate with government stakeholders to support mission requirements and technical priorities.
  • Manage staffing, workload distribution, personnel development, and task execution across technical teams.
  • Support program management efforts, risk assessments, and strategic technology initiatives.
Required Qualifications
Education
  • Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Information Systems, or related field.
  • Associate degree plus ten (10) years of IT Lead experience may substitute for the bachelor's degree requirement.
Certifications
  • Current DoD Cyber Workforce Framework (DCWF) Information Systems Security Manager (722) qualification.
  • Intermediate or advanced cybersecurity certification such as:
    • CISSP (Certified Information Systems Security Professional)
    • CISM (Certified Information Security Manager)
    • Equivalent DoD-approved certification
  • Must maintain a minimum of 20 Continuing Professional Development (CPD) hours annually.
  • Must meet all applicable DoD 8140.03 certification requirements at time of contract award.
Experience
  • Minimum four (4) years of formal supervisory experience leading technical teams supporting military information systems.
  • Experience managing enterprise datacenter operations, server infrastructure, network services, and storage environments.
  • Demonstrated experience with program management and complex IT operations.
  • Experience supporting RMF implementation, cybersecurity compliance, and security control management.
  • Proven experience leading incident response and vulnerability management programs.
  • Experience managing personnel, schedules, workloads, and service delivery requirements.
Clearance
  • Active Secret Security Clearance required.
Desired Qualifications
  • Experience supporting Department of Defense (DoD) or Special Operations Forces (SOF) information systems.
  • Knowledge of cloud technologies, virtualization, enterprise storage, and cybersecurity tools.
  • Experience with Security Operations Center (SOC) processes and cyber defense operations.
  • Familiarity with NIST Risk Management Framework, DoD cybersecurity policies, and continuous monitoring programs.
  • Project Management Professional (PMP) certification or equivalent leadership credential.
  • Experience managing geographically dispersed technical teams and enterprise service delivery programs.
Knowledge, Skills, and Abilities
  • Expert understanding of cybersecurity principles, RMF processes, and information assurance requirements.
  • Strong knowledge of enterprise networking, datacenter operations, virtualization, storage, and server administration.
  • Ability to effectively lead large technical teams and oversee complex IT operations.
  • Strong analytical, troubleshooting, and decision-making skills.
  • Exceptional communication and briefing skills with the ability to interact with senior government leadership.
  • Ability to manage multiple priorities in a dynamic operational environment.
  • Strong organizational skills and experience leading technical projects and operational initiatives.
Work Environment
  • Supports mission-critical government and military information technology environments.
  • May require after-hours support during system outages, cybersecurity incidents, or operational events.
  • Occasional travel may be required to support customer locations, technical reviews, and program activities.
Why Join MKS2
At MKS2, we deliver secure, reliable, and innovative technology solutions supporting critical national security missions worldwide. Our professionals work alongside government partners to ensure mission success through excellence in cybersecurity, IT operations, and technical leadership.
Salary Range: $150,000 - $157,000 annually
Security Clearance: Active Secret Clearance Required
Key Personnel Position
Mission Area: IT Operations, Cybersecurity, and Enterprise Infrastructure Support
Diversity creates a healthier atmosphere: MKS2 Technologies is proud to be an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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