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It Support Lead Jobs (NOW HIRING)

Rho Technologies

IT Support Lead

New York, NY · On-site

$90K - $130K/yr

About the Role Rho is hiring an IT Support Lead to own the technology backbone that keeps our New York City office and distributed team running. You'll be the go-to person for employee IT support, ...

New

PEOPLE TECHNOLOGY AND PROCESSES LLC

Position title : IT Support Lead Location : Fort Bragg (Fort Liberty), NC Clearance required : SECRET Responsibilities include (but are not limited to): * Lead the IT Operations Branch and serve as ...

ITW Automotive

IT Support Lead

Decatur, AL · On-site

$17.75 - $24.25/hr

The IT Support Lead is responsible for onsite IT operations and end-user support for a manufacturing facility. This role serves as the primary technology contact for the plant, ensuring reliable ...

HP IQ

IT Support Lead

San Francisco, CA

$15/hr

As the IT Support Lead, you will be the primary owner of day-to-day IT support operations, endpoint lifecycle management, onboarding and offboarding, inventory management, and knowledge management.

HP IQ

IT Support Lead

San Francisco, CA · On-site

$25.25 - $34.75/hr

As the IT Support Lead, you will be the primary owner of day-to-day IT support operations, endpoint lifecycle management, onboarding and offboarding, inventory management, and knowledge management.

Lukos

IT Support Lead

Fort Liberty, NC

IT Support Lead Minimum Qualifications Summary Certification amp; Education * A Bachelor's degree in an IT-related field, or an Associate degree in an IT-related field paired with ten years of IT Lea ...

New

HP IQ

IT Support Lead

San Francisco, CA · On-site

$25.25 - $34.75/hr

They are seeking an experienced IT Support Lead to deliver exceptional technical support, improve IT operations, and enhance the employee experience. Responsibilities : • Provide hands-on technical ...

Obsidian Solutions Group

No Obsidian Solutions Group is seeking a IT Support Lead to oversee cybersecurity, network security, and IT operations supporting military information systems. The ideal candidate possesses advanced ...

Atom Computing

Senior IT Support Lead

Boulder, CO · On-site

$80K - $110K/yr

We are seeking a Senior IT Support Lead to be the operational backbone of our IT team, located in our Boulder, Colorado office and offering support to all our offices nationally. In this role, you ...

maysteel

IT Support Specialist II

Allenton, WI

Install, configure, maintain, and troubleshoot hardware, software, and user accounts. * Lead IT ... Mentor junior IT staff and support knowledge sharing. * Monitor system performance, recommend ...

New

Beyond IT Support

IT Support Specialist

Aurora, CO · On-site

Beyond IT Support is a company focused on providing IT solutions, and they are seeking an IT Support Specialist to assist with technical issues related to Microsoft's core business applications and ...

Gifthealth Inc

IT Support Site Lead

Mesa, AZ · On-site

$84K - $99K/yr

Position Summary The IT Support Specialist Lead is responsible for leading IT support operations at an assigned Gifthealth site, including the day-to-day management of IT Support Specialist I and II ...

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How much do it support lead jobs pay per year?

As of Jul 17, 2026, the average yearly pay for it support lead in the United States is $161,189.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,000.00 and $205,000.00 per year, depending on experience, location, and employer.

What is the highest paid IT job?

The highest paid IT jobs typically include roles such as Chief Information Officer (CIO), IT Director, or specialized roles like Cloud Architect and Security Director, which require extensive experience, leadership skills, and advanced certifications. These positions often involve strategic decision-making, managing large teams, and overseeing complex technology systems, with salaries reaching into the high six or seven figures annually.

What are some common challenges IT Support Leads face, and how can this role impact the broader organization?

IT Support Leads often juggle multiple priorities, including resolving complex technical issues, managing support ticket backlogs, and guiding a team with varying skill levels. This role frequently involves balancing hands-on technical work with leadership responsibilities such as mentoring, scheduling, and process improvement. As the main escalation point for critical IT problems, an IT Support Lead can directly influence system uptime, departmental efficiency, and employee satisfaction. By fostering strong collaboration with other departments and proactively identifying areas for improvement, IT Support Leads make a significant impact on overall organizational productivity and technology adoption.

What is the role of IT support lead?

An IT Support Lead oversees the technical support team, manages troubleshooting of hardware and software issues, and ensures efficient IT operations. They often coordinate with other departments, implement IT policies, and may hold certifications like CompTIA or Microsoft to support their responsibilities.

What is an IT Support Lead job?

An IT Support Lead oversees a team of IT support specialists responsible for troubleshooting technical issues and maintaining IT systems. They ensure efficient resolution of hardware, software, and network problems while implementing best practices for system performance and security. Additionally, they coordinate with other departments to improve IT support processes, provide training to team members, and escalate complex issues when necessary. The role requires strong technical knowledge, leadership skills, and the ability to manage multiple support requests effectively.

What are the key skills and qualifications needed to thrive in the It Support Lead position, and why are they important?

To excel as an IT Support Lead, you need strong technical troubleshooting skills, a comprehensive understanding of IT systems, and leadership experience, often demonstrated by a degree in information technology or a relevant field. Familiarity with ticketing systems, network management, and certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or ITIL are highly valued. Excellent communication, problem-solving, and team coordination skills help you effectively manage support staff and interact with end users. These abilities are crucial for ensuring efficient IT operations, timely issue resolution, and a positive user experience within an organization.

What hot tech job pays $775 000?

The role of IT Support Lead typically does not pay $775,000 annually; such high salaries are more common in executive or specialized tech roles like Chief Information Officer (CIO) or senior cybersecurity executives. These positions require extensive experience, advanced certifications, and leadership responsibilities in large organizations.

Is AI replacing tech support?

AI is automating certain routine tasks in IT support, such as troubleshooting common issues and providing basic assistance. However, IT Support Leads and technicians are still essential for complex problem-solving, customer interaction, and managing AI tools, making AI a complement rather than a complete replacement in the field.
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It Support Lead jobs near you

IT Support Lead

Rho Technologies

New York, NY • On-site

$90K - $130K/yr

Full-time

Medical, PTO

Posted yesterday

New

Job description

About Us
Rho is the modern banking platform built for startups. Open accounts in minutes, issue cards, manage expenses, pay bills, and close the books - all in one connected platform backed by real human support.
About the Role
Rho is hiring an IT Support Lead to own the technology backbone that keeps our New York City office and distributed team running. You'll be the go-to person for employee IT support, device and identity management, and the systems and tooling that help Rho move fast. This is a hands-on, in-office role based in our NYC office - ideal for someone who loves solving problems for their colleagues and building scalable IT operations at a high-growth fintech.
Responsibilities
  • Serve as the primary point of contact for all employee IT support - hardware, software, access, and troubleshooting - with a focus on fast, friendly resolution.
  • Own device lifecycle management across macOS and Windows, including procurement, provisioning, MDM, and secure offboarding.
  • Administer core identity and SaaS systems (SSO, Google Workspace, Slack, and related tools), including access onboarding and offboarding.
  • Manage the NYC office's IT infrastructure - networking, AV, conference rooms, and on-site hardware.
  • Build and document IT processes, runbooks, and self-service resources that scale as Rho grows.
  • Partner with Security, People, and Finance on access controls, compliance, and asset management.
  • Lead IT onboarding for new hires and ensure a seamless day-one experience.

Qualifications
  • 5+ years of IT support or IT operations experience, ideally in a fast-paced, high-growth environment.
  • Hands-on expertise administering macOS and Windows, MDM tools, and identity/SSO platforms.
  • Strong working knowledge of Google Workspace, Slack, and common SaaS administration.
  • Experience managing office IT infrastructure, including networking, AV, and conference room technology.
  • Excellent troubleshooting skills and a customer-service mindset - you make IT feel easy for your colleagues.
  • A clear communicator who can document processes and support non-technical teammates.
  • Willing and able to work on-site 5 days per week in our NYC office.

Our people are our most valuable asset. The salary range for this role is $90,000 - $130,000. In addition to base pay, Rho offers equity, healthcare benefits and paid time off.

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