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It Support Lead Jobs in Virginia (NOW HIRING)

QED Systems Inc

IT Support Team Lead

Virginia Beach, VA

$27 - $32/hr

Job Title: IT Support Team Lead Job Location: Virginia Beach, VA Job Category: Information Technology Job Status: Full Time Salary Range: $27-$32/hr An established engineering firm has an immediate ...

QED Systems, Inc.

IT Support Team Lead

Virginia Beach, VA · On-site

$27 - $32/hr

Job Title: IT Support Team Lead Job Location: Virginia Beach, VA Job Category: Information Technology Job Status: Full Time Salary Range: $27-$32/hr An established engineering firm has an immediate ...

QED Systems Inc

IT Support Team Lead

Virginia Beach, VA · On-site

$80 - $110/hr

Serve as team lead for the Help Desk / IT support team, coordinate daily workload, ticket queue, and priorities * Act as the senior escalation point for complex hardware, software, and user issues

ON.energy

IT Support

Reston, VA · On-site

$22.25 - $30.75/hr

Required Experience * IT professional with 2-5 years of experience in IT Support functions. * Strong willingness to record and document tasks, events, and incidents. * Experience in installation ...

New

Spaark

IT Support

Falls Church, VA · On-site

$65 - $80/hr

Information Technology As IT Support at SPAARK, you will support the Mission Integration Records Management Division staff under the PFPA. * The contractor shall be responsible for coordinating with ...

Revel Staffing

IT Support Supervisor

Mount Vernon, VA · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

ON.energy

IT Support

Reston, VA · On-site

$22.25 - $30.75/hr

Required Experience * IT professional with 2-5 years of experience in IT Support functions. * Strong willingness to record and document tasks, events, and incidents. * Experience in installation ...

Socket.dev

IT Support Specialist

Williamsburg, VA · On-site

$55 - $75/hr

Role Overview We're looking for an IT Support Specialist to help lead IT as we plan to relocate one of our office locations and continue to scale. You'll own End-User & SaaS Support, Networking ...

BMZ USA, INC

IT Support Technician

Virginia Beach, VA

$50K - $65K/yr

IT Support Technician BMZ USA, Inc. develops and manufactures advanced lithium-ion battery systems for a wide range of applications. As part of the global BMZ Group, we combine innovation, quality ...

BMZ USA, Inc.

IT Support Technician

Virginia Beach, VA · On-site

$20.50 - $28/hr

They are seeking a motivated, hands-on IT Support Technician to support daily IT operations across both office and manufacturing environments, serving as the first point of contact for IT support ...

Eagle Hill Consulting

IT Support Specialist

Arlington, VA · On-site

$65K - $80K/yr

Description Eagle Hill is seeking an IT Support Specialist to join our internal Information Technology team. This role serves as a primary point of contact for employee technology needs, providing ...

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All JobsIt Support Lead JobsIt Support Lead Jobs in Virginia

It Support Lead information

See Virginia salary details

$30.7K

$159.8K

$204.2K

How much do it support lead jobs pay per year?

As of Sep 5, 2026, the average yearly pay for it support lead in Virginia is $159,806.00, according to ZipRecruiter salary data. Most workers in this role earn between $104,100.00 and $203,200.00 per year, depending on experience, location, and employer.

What is an IT Support Lead?

An IT Support Lead oversees a team of IT support specialists responsible for troubleshooting technical issues and maintaining IT systems. They ensure efficient resolution of hardware, software, and network problems while implementing best practices for system performance and security. Additionally, they coordinate with other departments to improve IT support processes, provide training to team members, and escalate complex issues when necessary. The role requires strong technical knowledge, leadership skills, and the ability to manage multiple support requests effectively.

What are the key skills and qualifications needed to thrive as an IT Support Lead?

To excel as an IT Support Lead, you need strong technical troubleshooting skills, a comprehensive understanding of IT systems, and leadership experience, often demonstrated by a degree in information technology or a relevant field. Familiarity with ticketing systems, network management, and certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or ITIL are highly valued. Excellent communication, problem-solving, and team coordination skills help you effectively manage support staff and interact with end users. These abilities are crucial for ensuring efficient IT operations, timely issue resolution, and a positive user experience within an organization.

What are some common challenges IT Support Leads face, and how can this role impact the broader organization?

IT Support Leads often juggle multiple priorities, including resolving complex technical issues, managing support ticket backlogs, and guiding a team with varying skill levels. This role frequently involves balancing hands-on technical work with leadership responsibilities such as mentoring, scheduling, and process improvement. As the main escalation point for critical IT problems, an IT Support Lead can directly influence system uptime, departmental efficiency, and employee satisfaction. By fostering strong collaboration with other departments and proactively identifying areas for improvement, IT Support Leads make a significant impact on overall organizational productivity and technology adoption.

Which IT Support Lead job is the highest paid?

The highest-paid IT Support Lead roles are typically found in large corporations or specialized industries such as finance or technology, often offering salaries exceeding $100,000 annually. Factors influencing pay include experience, certifications like CompTIA or Cisco, and leadership responsibilities overseeing teams or complex systems.

What are the most commonly searched types of It Support Lead jobs in Virginia?

The most popular types of It Support Lead jobs in Virginia are:

What are popular job titles related to It Support Lead jobs in Virginia?

For It Support Lead jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching It Support Lead jobs in Virginia look for?

The top searched job categories for It Support Lead jobs in Virginia are:

It Support Lead jobs near you
Infographic showing various It Support Lead job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $159,806 per year, or $76.8 per hour.

IT Support Team Lead

QED Systems Inc

Virginia Beach, VA

$27 - $32/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Job Title: IT Support Team Lead

Job Location: Virginia Beach, VA

Job Category: Information Technology

Job Status: Full Time

Salary Range: $27-$32/hr

Job Description:

An established engineering firm has an immediate opening in its Virginia Beach office for an IT Support Team Lead. This is a supervisory, hands-on role: the Team Lead serves as the primary escalation point for the support team, coordinates daily help desk operations, mentors technicians, and continues to diagnose, repair, and maintain hardware and software components. The ideal candidate pairs strong technical depth with the ability to lead a small support team, drive consistent processes, and represent IT support across the organization in a DoD/CMMC-regulated environment.

Job Responsibilities:

  • Serve as team lead for the Help Desk / IT support team, coordinate daily workload, ticket queue, and priorities
  • Act as the senior escalation point for complex hardware, software, and user issues
  • Mentor, guide, and provide on-the-job training to support technicians
  • Manage and continuously improve help desk processes, escalation paths, and service-level expectations
  • Maintain accurate technical and support documentation, including knowledge base and standard operating procedures
  • Establish and manage user accounts (onboarding/offboarding lifecycle)
  • Install and configure computer hardware and software components
  • Troubleshoot hardware and software issues; repair or replace damaged hardware
  • Perform tests and evaluations on new software and hardware
  • Provide support to users and serve as an escalation point for error reporting
  • Define software, hardware, and network requirements; upgrade systems to enable compatible software
  • Order and maintain inventory of equipment and supplies
  • Provide on-the-job training on installed software and develop supporting documentation as needed
  • Travel to client sites as required
  • Assist with other network/systems support as directed, and support IT operations within a CMMC/DFARS-regulated environment

Job Requirements / Skillsets:

  • 5+ years of experience in IT support, computer networks, and systems maintenance, including at least 1 year in a lead, senior, or supervisory capacity (or equivalent escalation-owner experience)
  • Certifications preferred: CompTIA A+, Network+, Security+ (SEC+); Microsoft certifications (e.g., Microsoft 365 / endpoint administration)
  • Demonstrated ability to lead, mentor, and prioritize the work of a support team
  • Strong analytical and problem-solving skills
  • Ability to conform to shifting priorities, demands, and timelines and to balance multiple projects and tasks concurrently
  • Strong written and oral communication skills
  • Interpersonal skills necessary to effectively communicate with people at all levels of the organization

Security Clearance/Naval Facility Access:

U.S. citizenship required. Must be able to meet and maintain eligibility for U.S. Secret Clearance and/or be able to access military facilities, naval shipyards, and private shipyards.

Education:

A bachelor’s degree in information systems and information technology, Computer Science, or High School graduate with four years of experience as IT Technician. Active industry experience may substitute for some years of experience.

Benefits:

Q.E.D. offers competitive benefits such as: Paid Leave, Medical, Dental, Vision, Short/Long-Term Disability, 401(k) retirement plan, Basic Life Insurance, supplemental insurance, and an Employee Assistance Program.

To Apply:

Email resume to Julio Valdez at jvaldez@qedsysinc.com.

EOE, including disability/vets

EOE Including Disability/Vets:

Q.E.D. is an Equal Opportunity Employer.