Alexandria, VA · On-site
$22 - $30/hr
The candidate shall be prepared to perform resolution of routine issues (password reset, account/workstation unlocking, basic workstation remediation) during the call. Where required the Tier I ...
New
Quick apply
Alexandria, VA · On-site
$22 - $30/hr
The candidate shall be prepared to perform resolution of routine issues (password reset, account/workstation unlocking, basic workstation remediation) during the call. Where required the Tier I ...
New
Alexandria, VA · On-site
$21.50 - $29/hr
Hardware/Application Support (Diagnosis/Remediation, Access (password) Reset, Application * Install/Configuration/Removal, Performance Tuning) * Incident/Request (Analysis, Documentation)
Quick apply
Alexandria, VA · On-site
$21.50 - $29/hr
Hardware/Application Support (Diagnosis/Remediation, Access (password) Reset, Application * Install/Configuration/Removal, Performance Tuning) * Incident/Request (Analysis, Documentation)
Alexandria, VA · On-site
Hardware/Application Support (Diagnosis/Remediation, Access (password) Reset, Application * Install/Configuration/Removal, Performance Tuning) * Incident/Request (Analysis, Documentation)
Alexandria, VA · On-site
Hardware/Application Support (Diagnosis/Remediation, Access (password) Reset, Application * Install/Configuration/Removal, Performance Tuning) * Incident/Request (Analysis, Documentation)
Alexandria, VA · On-site
$21.50 - $29/hr
Hardware/Application Support (Diagnosis/Remediation, Access (password) Reset, Application * Install/Configuration/Removal, Performance Tuning) * Incident/Request (Analysis, Documentation)
Alexandria, VA · On-site
$21.50 - $29/hr
Hardware/Application Support (Diagnosis/Remediation, Access (password) Reset, Application * Install/Configuration/Removal, Performance Tuning) * Incident/Request (Analysis, Documentation)
Alexandria, VA · On-site
Hardware/Application Support (Diagnosis/Remediation, Access (password) Reset, Application * Install/Configuration/Removal, Performance Tuning) * Incident/Request (Analysis, Documentation)
Quick apply
Alexandria, VA · On-site
Hardware/Application Support (Diagnosis/Remediation, Access (password) Reset, Application * Install/Configuration/Removal, Performance Tuning) * Incident/Request (Analysis, Documentation)
$115K - $158K/yr
Build, maintain, and improve the ID.me Wallet authentication experience - sign-in, registration, MFA, account recovery, password reset, and MyWallet. Independently drive small-to-medium features end ...
$115K - $158K/yr
Build, maintain, and improve the ID.me Wallet authentication experience - sign-in, registration, MFA, account recovery, password reset, and MyWallet. Independently drive small-to-medium features end ...
... password Reset, & Firewall configurations. • Familiar with Ansible, Ansible-playbook and ansible roles Preferred : • Understanding on Red Hat Satellite Version 6.12 or higher • Familiar with ...
... password Reset, & Firewall configurations. • Familiar with Ansible, Ansible-playbook and ansible roles Preferred : • Understanding on Red Hat Satellite Version 6.12 or higher • Familiar with ...
Quantico, VA · On-site
Provide password reset support * Process routine requests involving enrollment, disenrollment, waivers, grade changes, and official transcripts * Respond to inquiries generated through the enterprise ...
Quantico, VA · On-site
Provide password reset support * Process routine requests involving enrollment, disenrollment, waivers, grade changes, and official transcripts * Respond to inquiries generated through the enterprise ...
Quantico, VA · On-site
$55K - $65K/yr
Provide password reset support * Process routine requests involving enrollment, disenrollment, waivers, grade changes, and official transcripts * Respond to inquiries generated through the enterprise ...
Quantico, VA · On-site
$55K - $65K/yr
Provide password reset support * Process routine requests involving enrollment, disenrollment, waivers, grade changes, and official transcripts * Respond to inquiries generated through the enterprise ...
Provide password reset support * Process routine requests involving enrollment, disenrollment, waivers, grade changes, and official transcripts * Respond to inquiries generated through the enterprise ...
Provide password reset support * Process routine requests involving enrollment, disenrollment, waivers, grade changes, and official transcripts * Respond to inquiries generated through the enterprise ...
Quantico, VA · On-site
Provide password reset support * Process routine requests involving enrollment, disenrollment, waivers, grade changes, and official transcripts * Respond to inquiries generated through the enterprise ...
Quantico, VA · On-site
Provide password reset support * Process routine requests involving enrollment, disenrollment, waivers, grade changes, and official transcripts * Respond to inquiries generated through the enterprise ...
Provide password reset support * Process routine requests involving enrollment, disenrollment, waivers, grade changes, and official transcripts * Respond to inquiries generated through the enterprise ...
Provide password reset support * Process routine requests involving enrollment, disenrollment, waivers, grade changes, and official transcripts * Respond to inquiries generated through the enterprise ...
Quantico, VA · On-site
$60K - $70K/yr
Provide password reset support * Process routine requests involving enrollment, disenrollment, waivers, grade changes, and official transcripts * Respond to inquiries generated through the enterprise ...
Quantico, VA · On-site
$60K - $70K/yr
Provide password reset support * Process routine requests involving enrollment, disenrollment, waivers, grade changes, and official transcripts * Respond to inquiries generated through the enterprise ...
Be able to troubleshoot Kernel Panic, Root and Grub password Reset, & Firewall configurations. * Familiar with Ansible, Ansible-playbook and ansible roles Preferred Skills * Understanding on Red Hat ...
Be able to troubleshoot Kernel Panic, Root and Grub password Reset, & Firewall configurations. * Familiar with Ansible, Ansible-playbook and ansible roles Preferred Skills * Understanding on Red Hat ...
Be able to troubleshoot Kernel Panic, Root and Grub password Reset, & Firewall configurations. * Familiar with Ansible, Ansible-playbook and ansible roles Preferred Skills * Understanding on Red Hat ...
Be able to troubleshoot Kernel Panic, Root and Grub password Reset, & Firewall configurations. * Familiar with Ansible, Ansible-playbook and ansible roles Preferred Skills * Understanding on Red Hat ...
Be able to troubleshoot Kernel Panic, Root and Grub password Reset, & Firewall configurations. * Familiar with Ansible, Ansible-playbook and ansible roles Preferred Skills * Understanding on Red Hat ...
Be able to troubleshoot Kernel Panic, Root and Grub password Reset, & Firewall configurations. * Familiar with Ansible, Ansible-playbook and ansible roles Preferred Skills * Understanding on Red Hat ...
$12.63 - $13.93
8% of jobs
$13.93 - $15.23
4% of jobs
$16.53 is the 25th percentile. Wages below this are outliers.
$15.23 - $16.53
13% of jobs
$16.53 - $17.83
13% of jobs
$17.83 - $19.13
9% of jobs
The median wage is $19.37 / hr.
$19.13 - $20.43
17% of jobs
$21.11 is the 75th percentile. Wages above this are outliers.
$20.43 - $21.73
22% of jobs
$21.73 - $23.03
7% of jobs
$23.03 - $24.33
4% of jobs
$24.33 - $25.63
1% of jobs
$25.63 - $26.93
2% of jobs
$12
$19
$26
A Password Reset job typically involves assisting users in resetting their passwords for various systems, accounts, or applications. This role may require verifying user identities, guiding them through security protocols, and ensuring account security. It often falls under IT support or helpdesk responsibilities and requires strong communication and problem-solving skills.
To excel in a Password Reset position, you must have a basic understanding of IT support processes and strong troubleshooting skills, often supported by a high school diploma or equivalent. Familiarity with ticketing systems, Active Directory, and identity management tools is commonly required. Standout candidates possess excellent communication, patience, and problem-solving abilities. These skills are crucial for efficiently assisting users, maintaining security protocols, and ensuring a positive support experience.
In a Password Reset role, your daily responsibilities will revolve around assisting users who are locked out of their accounts or need help accessing secured systems. You will respond to requests via phone, email, or ticketing platforms, verify user identities, and follow strict protocols to maintain data security. A common challenge is handling a high volume of repetitive requests while ensuring accuracy and a professional demeanor. You will also need to educate users on best practices and sometimes escalate more complex issues to higher-level IT support. The role is highly collaborative, often involving coordination with other members of the IT team to resolve account-related problems efficiently.
KeenLogic is currently looking for a talented and self-motivated Tier I Analyst with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA. This position is full-time and onsite, Monday- Friday.
The candidate will be responsible for call center support of an environment composed of 90% Intel based PC and 10% Apple workstations and several custom business application. The candidate will be responsible for assisting customers when they call into or walk into the customer service center. The candidate shall be prepared to perform resolution of routine issues (password reset, account/workstation unlocking, basic workstation remediation) during the call. Where required the Tier I candidate will escalate to the Tier II team or the eBusiness team for more detailed level of support.
Qualifications
Required Skills
Desired Skills
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It services
11 - 50 Employees
Fredericksburg, VA, US
2012
