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Password Reset Jobs in Virginia (NOW HIRING)

KeenLogic

Tier II Asset Technician

Alexandria, VA · On-site

$21.50 - $29/hr

Hardware/Application Support (Diagnosis/Remediation, Access (password) Reset, Application * Install/Configuration/Removal, Performance Tuning) * Incident/Request (Analysis, Documentation)

KeenLogic

Asset Technician

Alexandria, VA · On-site

Hardware/Application Support (Diagnosis/Remediation, Access (password) Reset, Application * Install/Configuration/Removal, Performance Tuning) * Incident/Request (Analysis, Documentation)

KeenLogic

Tier II Asset Technician

Alexandria, VA · On-site

$21.50 - $29/hr

Hardware/Application Support (Diagnosis/Remediation, Access (password) Reset, Application * Install/Configuration/Removal, Performance Tuning) * Incident/Request (Analysis, Documentation)

KeenLogic

Asset Technician

Alexandria, VA · On-site

Hardware/Application Support (Diagnosis/Remediation, Access (password) Reset, Application * Install/Configuration/Removal, Performance Tuning) * Incident/Request (Analysis, Documentation)

Walter

Authentication Engineer

Mclean, VA

$115K - $158K/yr

Build, maintain, and improve the ID.me Wallet authentication experience - sign-in, registration, MFA, account recovery, password reset, and MyWallet. Independently drive small-to-medium features end ...

Linchpin Solutions Inc

Help Desk Specialist

Quantico, VA · On-site

$55K - $65K/yr

Provide password reset support * Process routine requests involving enrollment, disenrollment, waivers, grade changes, and official transcripts * Respond to inquiries generated through the enterprise ...

All JobsPassword Reset JobsPassword Reset Jobs in Virginia

Password Reset information

See Virginia salary details

$12

$19

$26

How much do password reset jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for password reset in Virginia is $19.63, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $21.44 per hour, depending on experience, location, and employer.

What is a Password Reset job?

A Password Reset job typically involves assisting users in resetting their passwords for various systems, accounts, or applications. This role may require verifying user identities, guiding them through security protocols, and ensuring account security. It often falls under IT support or helpdesk responsibilities and requires strong communication and problem-solving skills.

What are the key skills and qualifications needed to thrive in the Password Reset position, and why are they important?

To excel in a Password Reset position, you must have a basic understanding of IT support processes and strong troubleshooting skills, often supported by a high school diploma or equivalent. Familiarity with ticketing systems, Active Directory, and identity management tools is commonly required. Standout candidates possess excellent communication, patience, and problem-solving abilities. These skills are crucial for efficiently assisting users, maintaining security protocols, and ensuring a positive support experience.

What are the typical daily tasks and challenges faced by someone in a Password Reset role?

In a Password Reset role, your daily responsibilities will revolve around assisting users who are locked out of their accounts or need help accessing secured systems. You will respond to requests via phone, email, or ticketing platforms, verify user identities, and follow strict protocols to maintain data security. A common challenge is handling a high volume of repetitive requests while ensuring accuracy and a professional demeanor. You will also need to educate users on best practices and sometimes escalate more complex issues to higher-level IT support. The role is highly collaborative, often involving coordination with other members of the IT team to resolve account-related problems efficiently.

What are popular job titles related to Password Reset jobs in Virginia? For Password Reset jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Password Reset jobs in Virginia look for? The top searched job categories for Password Reset jobs in Virginia are:
Password Reset jobs near you
Infographic showing various Password Reset job openings in Virginia as of July 2026, with employment types broken down into 92% Full Time, 6% Part Time, and 2% Contract. Highlights an 31% Physical, and 69% Remote job distribution, with an average salary of $40,837 per year, or $19.6 per hour.

Tier II Asset Technician

KeenLogic

Alexandria, VA • On-site

$21.50 - $29/hr

Full-time

Re-posted 2 days ago

Job description

KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst and Asset Technician with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA. This position is onsite and full-time, Monday through Friday.
Description:
The successful candidate will be responsible for Tier II and Asset support of an environment composed Intel based PC and Apple workstations and several custom business applications. The candidate will be responsible for assisting customers when they call or walk into the customer service center, remotely, or at the customer’s location. The candidate shall be prepared to perform the resolution of workstation issues (diagnosis/remediation, application install/configuration/removal, performance analysis/tuning). Where required the Tier II candidate will escalate to the eBusiness team for a more detailed level of support. The Tier II will consult with appropriate manufacturers where required in coordination with the business.

Qualifications:

  • Bachelor’s degree and 3 years of experience, Associate’s degree and 5 years of experience, or High School diploma and 7 years of experience.
  • Experience in IT support, compliance management, or regulatory affairs.
  • Strong troubleshooting and technical skills.
  • Knowledge of relevant regulations and standards.
  • Proficiency with support ticketing systems, auditing tools, and compliance management tools, including  ServiceNow.
  • Excellent communication and training abilities.
  • Strong analytical and documentation skills.

Required Skills:

  • Hardware/Application Support (Diagnosis/Remediation, Access (password) Reset, Application 
  • Install/Configuration/Removal, Performance Tuning)
  • Incident/Request (Analysis, Documentation)
  • Workstation Imaging/Reimaging
  • Mobile Device Management (Provision, Reset, Remote Wiping)
  • Printer Support (Setup, Toner/Parts Replacement, Queue Setup, Diagnosis/Remediation)
  • Root Cause Analysis
  • Active Directory Management
  • Miscellaneous Support (Email, Meeting Room, Video Teleconferencing, Moves, Large Data Moves)
  • Effective written and oral communication skills

Desired Skills:

  • ITIL Service Management
  • Policy Analysis
  • Workstation Patching/Testing
  • Desktop Engineering
  • CRM/Ticketing/ACD Systems
  • Release Management
  • Knowledge Management

Responsibilities:

  • Technical Support:
    • Provide technical support for NSF-owned IT hardware assets, including workstations and mobile devices.
    • Troubleshoot and resolve hardware-related issues.
    • Assist with hardware installations, upgrades, and repairs, particularly during the technical refresh cycle.
    • Document support activities and resolutions using ServiceNow.
    • Coordinate with other IT teams to ensure timely support.
  • Compliance and Auditing:
    • Conduct audits of NSF-owned IT hardware assets to ensure compliance with policies and regulations.
    • Verify the accuracy of asset records and documentation using ServiceNow.
    • Identify discrepancies and provide recommendations for improvement.
    • Develop and implement audit plans and schedules.
    • Report audit findings to management and relevant stakeholders.
    • Ensure that IT hardware asset management practices comply with internal policies and external regulations.
    • Develop and enforce compliance guidelines and procedures.
    • Conduct regular reviews and assessments to ensure ongoing compliance.
    • Report compliance status and issues to senior management.
    • Provide training and guidance on compliance requirements to relevant staff. 

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