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Desktop Support Jobs in Virginia (NOW HIRING)

ActioNet, Inc.

Desktop Support

Rosslyn, VA · On-site

$47/hr

Secret The Desktop Support IT professional is responsible for providing advanced technical support and troubleshooting for end-user devices, software, and network connectivity. This role involves ...

ActioNet

Desktop Support

Rosslyn, VA · On-site

$47/hr

Secret The Desktop Support IT professional is responsible for providing advanced technical support and troubleshooting for end-user devices, software, and network connectivity. This role involves ...

ActioNet

Desktop Support

Rosslyn, VA

Secret The Desktop Support IT professional is responsible for providing advanced technical support and troubleshooting for end-user devices, software, and network connectivity. This role involves ...

STI

Desktop Support

Richmond, VA · On-site

$20 - $25.50/hr

Role: Desktop Support Location: Richmond, VA Duration: Long Term contract Description: Sr Desktop Support Tech. 100% ON SITE from Day One ABOUT THE ROLE * Responding to queries on the phone, via ...

ActioNet

Desktop Support

Rosslyn, VA

$47/hr

Secret The Desktop Support IT professional is responsible for providing advanced technical support and troubleshooting for end-user devices, software, and network connectivity. This role involves ...

STI

Desktop Support

Salem, VA · On-site

$19.50 - $25/hr

Desktop Support Location: Salem, VA Duration: Long Term Onsite work Direct Client Description: *candidates local to the Roanoke/Salem, VA area required *candidate will be required to work ONSITE ...

STI

Desktop Support

Richmond, VA · On-site

$20 - $25.50/hr

Sr Desktop Support Tech 600 E. Main St., Richmond, VA Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and ...

STI

Desktop Support Engineer

Richmond, VA · On-site

$29/hr

Desktop Support Location: Richmond, VA Rate: $29 per hour W2 ABOUT THE ROLE: Virginia Tax seeks qualified resource to be responsible for: Responding to queries on the phone, via email, in person, or ...

Artech Information System LLC

DESKTOP SUPPORT

Richmond, VA · On-site

$20 - $25.50/hr

Deskside Support Representative Distributed Client Services Job ID: #S2LCFH Location:richmond, VA ... remove desktop PCs and monitors. provide remote O365 on workstations and mobile Perform basic ...

Turn2Partners

Desktop Support Specialist

Arlington, VA · On-site

$80K/yr

Desktop Support Specialist Location: Arlington, VA (Hybrid) Clearance Requirement: U.S. Citizenship required; ability to obtain security clearance A fast-growing technology company supporting ...

DANE LLC

Desktop Support Admin

Chantilly, VA · On-site

$62K - $67K/yr

As a valued member of our organization, you will play a crucial role in providing exceptional Desktop Support Services to the Department of State consolidated Bureaus. You will be responsible for ...

Time Systems LLC

Desktop Support Technician

Arlington, VA · On-site

$23.25 - $29.50/hr

Desktop Support Technician Location- Pentagon, VA Clearance- Secret Certifications- CompTIA Security+ or equivalent About TIME Systems At TIME Systems, we are at the forefront of Technology ...

Zones LLC.

Desktop Support Technician

Richmond, VA

$25 - $31.25/wk

M-F 8-5pm What you will do as the Desktop Support Technician: The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to ...

Zones LLC.

Desktop Support Technician

Richmond, VA · On-site

$25 - $31.25/hr

M-F 8-5pm What you will do as the Desktop Support Technician: The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to ...

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All JobsDesktop Support JobsDesktop Support Jobs in Virginia

Desktop Support information

See Virginia salary details

$13

$22

$32

How much do desktop support jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for desktop support in Virginia is $22.77, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $24.57 per hour, depending on experience, location, and employer.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What is the career path for desktop support?

The career path for a desktop support technician typically starts with entry-level roles providing technical assistance and troubleshooting. With experience, professionals can advance to roles such as systems administrator, network technician, or IT support specialist, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects. Further progression may lead to IT manager or specialized roles in cybersecurity or infrastructure management.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers. Support technicians troubleshoot problems, install updates, configure devices, and ensure systems run smoothly, often using remote tools and technical knowledge. The role requires good communication skills and familiarity with operating systems like Windows or macOS.
More about Desktop Support jobs

What are the most commonly searched types of Desktop Support jobs in Virginia?

The most popular types of Desktop Support jobs in Virginia are:

What are popular job titles related to Desktop Support jobs in Virginia?

For Desktop Support jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Desktop Support jobs in Virginia look for?

The top searched job categories for Desktop Support jobs in Virginia are:

What cities in Virginia are hiring for Desktop Support jobs?

Cities in Virginia with the most Desktop Support job openings:

Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Virginia as of August 2026, with employment types broken down into 2% Internship, 69% Full Time, 4% Part Time, and 25% Contract. Highlights an 100% In-person job distribution, with an average salary of $47,356 per year, or $22.8 per hour.

Desktop Support

Rosslyn, VA • On-site

ActioNet, Inc.
IT Services • 1 - 5K employees
Learn more about ActioNet, Inc.external

$47/hr

Full-time

Re-posted 27 days ago

Job description

Description

Position:  Helpdesk Support

Location: Rosslyn, VA, 

Clearance:  Secret

The Desktop Support IT professional is responsible for providing advanced technical support and troubleshooting for end-user devices, software, and network connectivity. This role involves resolving complex technical issues, managing escalations, and ensuring the smooth operation of IT systems in both office and field environments. The Desktop Support individual also plays a key role in mentoring junior staff, implementing IT best practices, and supporting the deployment of new technologies. Duties are:
  • Provide advanced troubleshooting and resolution for hardware, software, and network issues on desktops, laptops, mobile devices, and peripherals.
  • Manage escalated technical support tickets and ensure timely resolution in alignment with service level agreements (SLAs).
  • Install, configure, and maintain operating systems, applications, and security updates on end-user devices.
  • Support the deployment, imaging, and setup of new hardware and software across the organization.
  • Perform root cause analysis for recurring technical issues and recommend long-term solutions.
  • Collaborate with IT teams to support system upgrades, migrations, and rollouts.
  • Document technical processes, solutions, and user guides to improve knowledge sharing and efficiency. 
  • Provide on-site and remote support for field operations, including troubleshooting connectivity and equipment issues in remote locations. 
  • Mentor and train junior technicians to enhance team capabilities and knowledge.
  • Ensure compliance with organizational IT policies, security protocols, and data protection standards.
Professional Qualifications/Skills  
  • Bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience).
  • 5 years of experience in desktop support, field services, or a related IT role.
  • 5 years of experience with Windows, macOS, and mobile operating systems, as well as common productivity software (e.g., Microsoft Office 365).
  • 5 years of experience of networking concepts, including TCP/IP, DNS, VPNs, and wireless connectivity.
  • 5 years of Experience with IT service management (ITSM) tools, such as ServiceNow or Remedy, for ticket tracking and resolution.
  • Familiarity with imaging tools and deployment technologies, such as SCCM, Intune, or MDT.
  • Excellent problem-solving skills and the ability to work independently in high-pressure environments.
  • Strong communication and interpersonal skills to effectively interact with end users and team members.
  • Relevant certifications, such as CompTIA A+, Network+, or Microsoft Modern Desktop Administrator, are highly desirable.
  • Ability to travel to field locations as needed and provide on-site technical support.

 
  • HDI Desktop Support Technician Certification
  • HDI Customer Service Representative Certification
  • ServiceNow Certified Implementation Specialist - IT Service Management
  • CompTIA Network+
  • Microsoft Certified: Azure Fundamentals (AZ-900)
  • Strong troubleshooting and problem-solving skills for hardware and software issues.
  • Familiarity with IT service management (ITSM) tools and ticketing systems.
  • Excellent communication and customer service skills to interact effectively with end-users. Ability to prioritize tasks and manage time effectively in a fast-paced environment.
  • Knowledge of basic networking concepts, including IP addressing and Wi-Fi troubleshooting.
  • Ability to lift and transport IT equipment as needed (e.g., desktops, monitors, printers).
Hourly Rate up to $47.00, depending on qualifications, including relevant certifications, education, years of experience, and demonstrated experience supporting Federal Government programs within the field. Candidates with specialized expertise, industry-recognized certifications, and strong Federal contracting experience may be considered at the higher end of the range
 
 

ActioNet is a dynamic, award-winning SEI CMMI Level 4 and ISO 20000/ISO 27000 I Certified IT Services Firm that specializes in Enterprise Software Development involving Full Lifecycle Methodology, Project Management, Information Systems Security, Systems Integration and Training. ActioNet is committed to quality exemplified by our continual efforts to enhance how we do business. Our vision is what sets up apart, we help our customers align their IT strategies with their business goals.

 Why ActioNet?

It is simple. We are passionate about the inspirational missions of our customers and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health and well-being of our nation. We have been awarded the Washington Post Top Places to Work for 8 years in the row.

What's in It For You?

As an ActioNeter, you get to be part of exceptional team and a corporate culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.

 Are you ready to make a difference?

 ActioNet is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

 

 

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