ZipRecruiter

Log In

1

Senior Desktop Support Jobs in Virginia (NOW HIRING)

STI

Desktop Support

Richmond, VA · On-site

$20 - $25.50/hr

Sr Desktop Support Tech 600 E. Main St., Richmond, VA Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and ...

STI

Desktop Support

Richmond, VA · On-site

$20 - $25.50/hr

Richmond, VA Duration: Long Term contract Description: Sr Desktop Support Tech. 100% ON SITE from Day One ABOUT THE ROLE * Responding to queries on the phone, via email, in person, or through remote ...

Saic

Desktop SCCM Engineer

Quantico, VA · On-site

$80 - $100/hr

The Air Force and Combatant Commands Business Group of SAIC is seeking a Senior Desktop Engineer (SCCM) to support a transformational infrastructure program for DCSA. Specifically, on the DCSA One ...

SAIC

Desktop SCCM Engineer

Quantico, VA

$80K - $120K/yr

The Air Force and Combatant Commands Business Group of SAIC is seeking a Senior Desktop Engineer (SCCM) to support a transformational infrastructure program for DCSA. SAIC is proud to be supporting ...

SAIC

Desktop SCCM Engineer

Quantico, VA · On-site

$80K - $120K/yr

The Air Force and Combatant Commands Business Group of SAIC is seeking a Senior Desktop Engineer (SCCM) to support a transformational infrastructure program for DCSA. SAIC is proud to be supporting ...

SAIC

Desktop SCCM Engineer

Quantico, VA · On-site

$80K - $120K/yr

The Air Force and Combatant Commands Business Group of SAIC is seeking a Senior Desktop Engineer (SCCM) to support a transformational infrastructure program for DCSA. SAIC is proud to be supporting ...

Lorven Technologies

Sr Desktop Support Tech 2

Richmond, VA · On-site

$20 - $25.50/hr

Considerable knowledge of pc hardware, peripherals & networks Considerable knowledge of Laptop Refresh Ability to use software tools (SCCM, Remote Desktop, Dameware etc) to remotely connect to ...

CYNET SYSTEMS

Sr Desktop Support Tech 2

Richmond, VA · On-site

$21 - $26/hr

Ability to use software tools (SCCM, Remote Desktop, Dameware etc) to remotely connect to workstations. * Excellent troubleshooting skills. * Ability to perform software installations, configurations ...

KBR

Senior VIP Desktop Support Technician

Arlington, VA

$23.25 - $29.50/hr

Title: Senior VIP Desktop Support Technician KBR is seeking a Senior VIP Desktop Support Technician to provide dedicated onsite support for senior executives, business leaders, and their ...

ActioNet, Inc.

Desktop Support

Rosslyn, VA · On-site

$47/hr

Secret The Desktop Support IT professional is responsible for providing advanced technical support and troubleshooting for end-user devices, software, and network connectivity. This role involves ...

ActioNet

Desktop Support

Rosslyn, VA · On-site

$47/hr

Secret The Desktop Support IT professional is responsible for providing advanced technical support and troubleshooting for end-user devices, software, and network connectivity. This role involves ...

ActioNet

Desktop Support

Rosslyn, VA

Secret The Desktop Support IT professional is responsible for providing advanced technical support and troubleshooting for end-user devices, software, and network connectivity. This role involves ...

ActioNet

Desktop Support

Rosslyn, VA · On-site

$47/hr

Secret The Desktop Support IT professional is responsible for providing advanced technical support and troubleshooting for end-user devices, software, and network connectivity. This role involves ...

1872 Consulting

Desktop Support

Herndon, VA · On-site

Job Summary : 1872 Consulting is seeking a Desktop Support professional to provide IT end user support. The role involves troubleshooting connectivity issues and managing service requests for Windows ...

next page

Showing results 1-20

All JobsDesktop Support JobsSenior Desktop Support JobsSenior Desktop Support Jobs in Virginia

Senior Desktop Support information

See Virginia salary details

$14

$35

$59

How much do senior desktop support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for senior desktop support in Virginia is $35.86, according to ZipRecruiter salary data. Most workers in this role earn between $23.85 and $47.64 per hour, depending on experience, location, and employer.

What is a senior desktop support?

Senior Desktop Support specialists are experienced IT professionals responsible for troubleshooting and resolving advanced technical issues related to computers, software, networks, and related hardware within an organization. They provide high-level support to users, mentor junior staff, and often manage escalated incidents that require in-depth technical knowledge. Their role also includes maintaining system performance, ensuring security compliance, and sometimes participating in IT projects or system upgrades. Excellent communication and problem-solving skills are essential for this position, as they frequently interact with end users and other IT teams.

What are some of the main challenges a senior desktop support professional might face when managing a large-scale IT environment?

Senior Desktop Support professionals often encounter challenges such as managing diverse hardware and software configurations, ensuring minimal downtime during system updates, and providing timely support to end-users across different departments. Balancing urgent issue resolution with proactive maintenance tasks can be demanding, especially in organizations with remote or hybrid teams. Strong communication and organizational skills are essential, as the role frequently involves collaborating with network administrators, IT security teams, and department managers to deliver seamless technical support.

What are the key skills and qualifications needed to thrive as a senior desktop support specialist, and why are they important?

To thrive as a Senior Desktop Support specialist, you need in-depth knowledge of operating systems, hardware troubleshooting, network basics, and usually a degree in IT or related field. Familiarity with ticketing systems, remote management tools, and certifications like CompTIA A+, Microsoft MCSA, or ITIL are commonly required. Strong problem-solving, communication, and customer service skills help you resolve technical issues efficiently and work well with end users. These skills are essential to minimize downtime, ensure smooth IT operations, and provide excellent support in dynamic business environments.

What is the difference between Senior Desktop Support vs Desktop Support Technician?

AspectSenior Desktop SupportDesktop Support Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentCorporate IT departments, Managed Service ProvidersSmall to medium businesses, helpdesk roles
ResponsibilitiesAdvanced troubleshooting, mentorship, system upgradesBasic troubleshooting, user support, hardware/software setup

Senior Desktop Support professionals typically handle more complex issues, provide mentorship, and have a broader scope of responsibilities compared to Desktop Support Technicians. They often work in larger organizations or managed service environments, requiring advanced certifications and experience. Desktop Support Technicians focus on routine user support and basic troubleshooting, making them suitable for entry-level roles.

What are the most commonly searched types of Desktop Support jobs in Virginia?

The most popular types of Desktop Support jobs in Virginia are:

What are popular job titles related to Senior Desktop Support jobs in Virginia?

For Senior Desktop Support jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Senior Desktop Support jobs in Virginia look for?

The top searched job categories for Senior Desktop Support jobs in Virginia are:

What cities in Virginia are hiring for Senior Desktop Support jobs?

Cities in Virginia with the most Senior Desktop Support job openings:

Senior Desktop Support jobs near you
Infographic showing various Senior Desktop Support job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $74,594 per year, or $35.9 per hour.

Senior IT Customer Support Analyst, Desktop Support

KBR, Inc.

Arlington, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

KBR rating

8.3

Company rating: 8.3 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

141st of 453 rated engineering

Job description

Title:
Senior IT Customer Support Analyst, Desktop Support
KBR is seeking a Senior Desktop Support Team Lead to provide advanced technical support and operational leadership across a complex enterprise computing environment. This role serves as a senior escalation resource for desktop, endpoint, and end-user support services while helping ensure the timely resolution of incidents and service requests in accordance with established service level objectives. The successful candidate will leverage deep expertise in Microsoft Windows, Microsoft 365, collaboration technologies, endpoint hardware, and enterprise support processes to resolve complex technical issues and maintain a high-quality user experience.
In addition to hands-on technical support, this position provides leadership, mentoring, and technical direction to support personnel across multiple offices and project locations. Working closely with infrastructure, network, cybersecurity, and business teams, the Senior Desktop Support Team Lead will drive continuous improvement initiatives, support operational reporting, and contribute to the strategic direction of Tier 2 support services throughout the region.
In September 2025, KBR announced that we are spinning our Mission Technology Solutions business into a separate public company. This role will ultimately be part of the new company. The Mission Technology Solutions business partners with governments and defense, intelligence, space, aviation, and critical infrastructure customers to deliver high-end engineering, science, technology, and mission support solutions.
Key Responsibilities
Technical Support & Escalation Leadership
  • Serve as a senior escalation resource for complex desktop, endpoint, and user support issues.
  • Provide customer support to internal and external customers within established service levels.
  • Stage, configure, deploy, and support laptops, desktops, workstations, peripherals, printers, and mobile devices.
  • Perform advanced break/fix troubleshooting and root-cause analysis for endpoint hardware and software issues.
  • Install, configure, and support Microsoft Windows operating systems, Microsoft 365 applications, Microsoft Teams, and associated enterprise technologies.
  • Troubleshoot authentication technologies, including multifactor authentication (MFA), smart cards, digital certificates, single sign-on (SSO), and identity-related services.
  • Diagnose and resolve local and network printing issues, including troubleshooting enterprise network printers, print servers, print queues, driver-related issues, and secure printing solutions.
  • Support workstation refresh programs and end-user data migrations.
  • Provide support for virtual desktop infrastructure (VDI) and remote-access technologies.
  • Deliver audiovisual support for conference rooms, executive meetings, and critical videoconferencing events.
  • Support IP telephony and collaboration technologies, including Microsoft Teams and similar enterprise communication platforms.
  • Perform advanced network troubleshooting and work closely with network engineering teams to resolve connectivity issues.
  • Collaborate with vendors and third-party providers to resolve technical issues requiring external escalation.
  • Support office openings, closures, relocations, and project site deployments.
  • Maintain accurate asset inventories and equipment lifecycle records.

Leadership & Process Management
  • Provide technical leadership and strategic input related to Tier 2 desktop support operations.
  • Lead or coordinate the daily activities of support personnel, including geographically dispersed team members.
  • Mentor, train, and support junior technicians and service desk personnel.
  • Identify recurring issues, process inefficiencies, and operational risks and implement corrective actions.
  • Coordinate resolution activities for cross-functional incidents involving networking, cybersecurity, infrastructure, voice, and enterprise application teams.
  • Develop and improve support processes, procedures, and operational standards.
  • Prepare and present service delivery reports, ticket metrics, SLO performance reviews, and operational dashboards.
  • Maintain technical documentation, knowledge articles, support procedures, and runbooks.
  • Participate in on-call support rotations and executive/VIP support activities as required.

Basic Qualifications
Education & Experience
  • Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field, or an equivalent combination of education and experience.
  • 5+ years of enterprise desktop support experience.
  • Experience providing Tier 2 or Tier 3 desktop support within a Microsoft-based environment.
  • Experience leading, mentoring, or directing the work of other technical support professionals.

Skills & Competencies
  • Advanced knowledge of desktop support operations, service management processes, and enterprise IT environments.
  • Strong leadership and team coordination skills.
  • Advanced troubleshooting skills across Windows operating systems, Microsoft 365, endpoint technologies, and hardware platforms.
  • Experience troubleshooting and supporting Apple MacBook devices and macOS operating systems.
  • Experience troubleshooting enterprise network printing environments, including network-connected printers, print servers, print management solutions, and printer connectivity issues.
  • Strong verbal, written, and presentation skills.
  • Experience developing reports and presenting operational metrics to management.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Excellent customer service, stakeholder engagement, and problem-solving capabilities.

Preferred Qualifications
  • One or more of the following certifications: ITIL Foundation Certification, CompTIA A+ or Network+ certifications, Microsoft Endpoint Administrator or Modern Desktop Administrator certification.
  • Cisco networking experience or CCST/CCNA certification.
  • Linux administration experience.
  • Experience with SAP or asset management systems.
  • Project leadership or supervisory experience.

Additional Requirements
  • Must be legally authorized to work in the United States without current or future employer sponsorship unless otherwise specified.
  • Ability to obtain and maintain any required customer, government, or contract-specific clearances.
  • Valid driver's license may be required.
  • Occasional travel to local, regional, and project locations may be required.

Additional Compensation: KBR may offer bonuses, commissions, or other forms of compensation to certain job titles or levels, per internal policy or contractual designation. Additional compensation may be in the form of sign on bonus, relocation benefits, short term incentives, long term incentives, or discretionary payments for exceptional performance.
Benefits: KBR offers a selection of competitive lifestyle benefits which could include a 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development.
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

What KBR employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

KBR logo

About KBR

Sourced by ZipRecruiter

At KBR, we partner with government and industry clients to provide purposeful and comprehensive solutions with an emphasis on efficiency and safety. With a full portfolio of services, proprietary technologies and expertise, our employees are ready to handle projects and missions from planning and design to sustainability and maintenance. Whether at the bottom of the ocean or in outer space, our clients trust us to deliver the impossible on a daily basis.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Houston, TX, US

Year founded

1998

View All KBR Jobs

Apply