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Senior Desktop Support Jobs in Virginia (NOW HIRING)

Time Systems LLC

Desktop Support Technician

Arlington, VA · On-site

$23.25 - $29.50/hr

Role Summary TIME Systems is looking for senior desktop support technicians to join our team. Your primary objective is to ensure smooth operation of desktop environments by troubleshooting problems ...

TIME Systems

Desktop Support Technician

Arlington, VA · On-site

$23.25 - $29.50/hr

Role Summary TIME Systems is looking for senior desktop support technicians to join our team. Your primary objective is to ensure smooth operation of desktop environments by troubleshooting problems ...

ActioNet, Inc.

Desktop Support

Rosslyn, VA · On-site

$47/hr

Secret The Desktop Support IT professional is responsible for providing advanced technical support and troubleshooting for end-user devices, software, and network connectivity. This role involves ...

ActioNet

Desktop Support

Arlington, VA

Secret The Desktop Support IT professional is responsible for providing advanced technical support and troubleshooting for end-user devices, software, and network connectivity. This role involves ...

ActioNet

Desktop Support

Rosslyn, VA · On-site

$47/hr

Secret The Desktop Support IT professional is responsible for providing advanced technical support and troubleshooting for end-user devices, software, and network connectivity. This role involves ...

KBR

Senior VIP Desktop Support Technician

Arlington, VA

$23.25 - $29.50/hr

Title: Senior VIP Desktop Support Technician KBR is seeking a Senior VIP Desktop Support Technician to provide dedicated onsite support for senior executives, business leaders, and their ...

ActioNet

Desktop Support

Rosslyn, VA

Secret The Desktop Support IT professional is responsible for providing advanced technical support and troubleshooting for end-user devices, software, and network connectivity. This role involves ...

STI

Desktop Support

Salem, VA · On-site

$19.50 - $25/hr

Desktop Support Location: Salem, VA Duration: Long Term Onsite work Direct Client Description: *candidates local to the Roanoke/Salem, VA area required *candidate will be required to work ONSITE ...

TEKsystems

Desktop Support Manager

Reston, VA

$40 - $45/hr

The Desktop Support Manager will lead a team of approximately 8-10 desktop engineers while serving as the highest level of technical escalation for complex desktop, endpoint, imaging, application ...

Arcfield

Senior Desktop Publisher Jobs

Chantilly, VA · On-site

Responsibilities Arcfield has an exciting opportunity for a Senior Desktop Publisher, who ... Supports development of proposal content and artifacts for reviews and production through visual ...

STI

Desktop Support Engineer

Richmond, VA · On-site

$29/hr

Desktop Support Location: Richmond, VA Rate: $29 per hour W2 ABOUT THE ROLE: Virginia Tax seeks qualified resource to be responsible for: Responding to queries on the phone, via email, in person, or ...

Artech Information System LLC

DESKTOP SUPPORT

Richmond, VA

$20 - $25.50/hr

Deskside Support Representative Distributed Client Services Job ID: #S2LCFH Location:richmond, VA ... remove desktop PCs and monitors. provide remote O365 on workstations and mobile Perform basic ...

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All JobsDesktop Support JobsSenior Desktop Support JobsSenior Desktop Support Jobs in Virginia

Senior Desktop Support information

See Virginia salary details

$14

$35

$59

How much do senior desktop support jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for senior desktop support in Virginia is $35.86, according to ZipRecruiter salary data. Most workers in this role earn between $23.85 and $47.64 per hour, depending on experience, location, and employer.

What is a senior desktop support?

Senior Desktop Support specialists are experienced IT professionals responsible for troubleshooting and resolving advanced technical issues related to computers, software, networks, and related hardware within an organization. They provide high-level support to users, mentor junior staff, and often manage escalated incidents that require in-depth technical knowledge. Their role also includes maintaining system performance, ensuring security compliance, and sometimes participating in IT projects or system upgrades. Excellent communication and problem-solving skills are essential for this position, as they frequently interact with end users and other IT teams.

What are some of the main challenges a senior desktop support professional might face when managing a large-scale IT environment?

Senior Desktop Support professionals often encounter challenges such as managing diverse hardware and software configurations, ensuring minimal downtime during system updates, and providing timely support to end-users across different departments. Balancing urgent issue resolution with proactive maintenance tasks can be demanding, especially in organizations with remote or hybrid teams. Strong communication and organizational skills are essential, as the role frequently involves collaborating with network administrators, IT security teams, and department managers to deliver seamless technical support.

What are the key skills and qualifications needed to thrive as a senior desktop support specialist, and why are they important?

To thrive as a Senior Desktop Support specialist, you need in-depth knowledge of operating systems, hardware troubleshooting, network basics, and usually a degree in IT or related field. Familiarity with ticketing systems, remote management tools, and certifications like CompTIA A+, Microsoft MCSA, or ITIL are commonly required. Strong problem-solving, communication, and customer service skills help you resolve technical issues efficiently and work well with end users. These skills are essential to minimize downtime, ensure smooth IT operations, and provide excellent support in dynamic business environments.

What is the difference between Senior Desktop Support vs Desktop Support Technician?

AspectSenior Desktop SupportDesktop Support Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentCorporate IT departments, Managed Service ProvidersSmall to medium businesses, helpdesk roles
ResponsibilitiesAdvanced troubleshooting, mentorship, system upgradesBasic troubleshooting, user support, hardware/software setup

Senior Desktop Support professionals typically handle more complex issues, provide mentorship, and have a broader scope of responsibilities compared to Desktop Support Technicians. They often work in larger organizations or managed service environments, requiring advanced certifications and experience. Desktop Support Technicians focus on routine user support and basic troubleshooting, making them suitable for entry-level roles.

What are the most commonly searched types of Desktop Support jobs in Virginia?

The most popular types of Desktop Support jobs in Virginia are:

What are popular job titles related to Senior Desktop Support jobs in Virginia?

For Senior Desktop Support jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Senior Desktop Support jobs in Virginia look for?

The top searched job categories for Senior Desktop Support jobs in Virginia are:

What cities in Virginia are hiring for Senior Desktop Support jobs?

Cities in Virginia with the most Senior Desktop Support job openings:

Senior Desktop Support jobs near you
Infographic showing various Senior Desktop Support job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $74,594 per year, or $35.9 per hour.

Desktop Support Technician

Time Systems LLC

Arlington, VA • On-site

$23.25 - $29.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 10 days ago

Job description

Desktop Support Technician
Location- Pentagon, VA
Clearance- Secret
Certifications- CompTIA Security+ or equivalent
About TIME Systems
At TIME Systems, we are at the forefront of Technology, Innovation, Management, and Engineering solutions. Our commitment to empowering our team and fostering impactful leadership has established us as a leader in our field. Our work extends beyond business, actively contributing to local charities. We are proud of our CMMI Level 3 for Services and Development, ISO 9001:2015 certification, and our regular presence on Inc. Magazine's "Inc. 5000 List" and Syracuse University's IVMF "Vet 100 List."
Benefits
When you join our team, you're joining a company that prioritizes your health, well-being, and financial security. Here's a quick overview of our benefits:
  • Health Coverage: Select from three plans, including a 100% company-funded employee-only plan.
  • Dental Coverage: Our dental plan offers extensive care with no annual maximum.
  • Vision: Our vision plan covers regular eye exams and corrective eyewear.
  • Life Insurance and AD&D and other customizable coverage options!
  • 401(k) Retirement Plan
  • Health Savings Account (HSA), Flexible Spending Account (FSA), Short- and Long-Term Disability Insurance, Employee Assistance Plan, and more!

Why Join Us
  • Veteran Preference - Strong value placed on military veterans and their skills.
  • Career Growth - Opportunities for professional development in a supportive environment.
  • Innovative Culture - Be part of a team that pushes boundaries and makes tangible impacts.

Role Summary
TIME Systems is looking for senior desktop support technicians to join our team. Your primary objective is to ensure smooth operation of desktop environments by troubleshooting problems, performing installations and upgrades, and maintaining equipment while enhancing user productivity.
Key Responsibilities
  • Oversee day-to-day IT service operations, ensuring compliance, mission effectiveness, and cyber resilience.
  • Coordinate and collaborate with various teams, including government and interagency partners, to support seamless IT operations.
  • Ensure IT service operation efforts are aligned with Continuity of Operations (COOP) strategies and enable effective command and control for DoDIN operations.
  • Implement proactive configuration management processes to maintain data integrity and operational effectiveness.
  • Utilize sensors and data-centric processes to drive decision-making and proactive service improvements.
  • Support defense across the AOR's to protect IT assets and ensure mission continuity.
  • Drive Continual Service Improvement (CSI) by optimizing IT services, aligning with DoD best practices, and implementing industry standards.
  • Report service status and performance metrics to leadership and recommend improvements to enhance operational efficiency.
  • Coordinate with personnel to ensure appropriate training and knowledge sharing on IT and cybersecurity best practices.
  • Support remote exercise activities as the mission dictates in like home base capacity.
  • Properly troubleshoot and resolve user computer issues including hardware and software-related concerns.
  • Manage the resolution of customer tickets according to established Service Level Requirements (SLRs).
  • Ensure customer requirements and guidelines are identified and completed within the timeline set by the customer.
  • Assist other teams to troubleshoot and resolve local and network-connected MFD/printers.
  • Assist other teams in troubleshooting and resolving Voice over Internet Protocol (VoIP) and Video Teleconference (VTC) issues.
  • Work directly with VIP and executive-level customers to provide premier computer and network support.
  • Build and mature the relationship with your IT customer, understanding the mission and your role in supporting operational requirements of that mission.

Requirements
  • Bachelor's degree and 4+ years of prior relevant experience or Masters with 2+ years of prior relevant experience, additional years of relevant experience may be accepted in lieu of a degree.
  • Currently possess a DoD Secret security clearance.
  • Currently possess a minimum DoDD 8570 IAT Level II certification (e.g. Security+ CE).
  • Experience writing strong technical support/triage documentation.
  • Experience reviewing system events and performing triage to determine impact and urgency.

Preferred Qualifications
  • Experience working with ITSM tools, such as Remedy.
  • Experience working in a military command or operations center.
  • 2+ years' experience with switches and routers.
  • Any associated DoDD 8140 compliant certifications.

We are TIME Systems: Committed to Excellence, Dedicated to Service.
TIME Systems, LLC is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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