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Amazon It Help Desk Jobs in Virginia (NOW HIRING)

VPGC, LLC.

IT Help Desk Support

Hinton, VA

$43K - $53K/yr

IT Help Desk Support Location: Hinton, VA 22831 We are seeking a dedicated and knowledgeable IT Help Desk Support professional to join our team in Hinton, VA. The ideal candidate will provide ...

IntelliDyne

IT Help Desk Manager

Herndon, VA

IT Help Desk Manager Location: Herndon, VA (100% Onsite) Clearance: Active Secret or higher Status: Exempt About This Role The IT Help Desk Manager is responsible for leading and supporting a team of ...

IntelliDyne

IT Help Desk Manager

Herndon, VA · On-site

IT Help Desk Manager Location: Herndon, VA (100% Onsite) Clearance: Active Secret or higher Status: Exempt About This Role The IT Help Desk Manager is responsible for leading and supporting a team of ...

Socket.dev

IT Help Desk Manager

Herndon, VA · On-site

$90 - $120/hr

IT Help Desk Manager Location: Herndon, VA (100% Onsite) Clearance: Active Secret or higher Status: Exempt About This Role The IT Help Desk Manager is responsible for leading and supporting a team of ...

New

Lender Service Provider LLC

IT Help Desk I

Fairfax, VA · On-site

$45K - $65K/yr

IT Help Desk I Merrifield, VA Description You are our competitive advantage. Our team of innovators and seasoned professionals fosters an environment where our teammates and our clients can thrive.

Guidance Residential

IT Support Coordinator (On-site)

Reston, VA · On-site

$22.25 - $30.75/hr

Help-Desk Support Functions * Provide responsive help desk support by monitoring, prioritizing, and ... Assists the IT Help Desk in providing timely, accurate and well-documented support for workstations ...

Guidance Residential

IT Support Coordinator (On-site)

Reston, VA · On-site

$22.25 - $30.75/hr

Help-Desk Support Functions * Provide responsive help desk support by monitoring, prioritizing, and ... Assists the IT Help Desk in providing timely, accurate and well-documented support for workstations ...

Chenega MIOS

Help Desk Specialist I Tier 1

Ashburn, VA · On-site

High school diploma or GED equivalent. * 1+ year of IT Help Desk or Technical Customer Support ... Experience with Amazon Connect or similar ACD system. Knowledge, Skills and Abilities: * Working ...

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All JobsAmazon It Help Desk JobsAmazon It Help Desk Jobs in Virginia

Amazon It Help Desk information

See Virginia salary details

$37.2K

$83.1K

$123.4K

How much do amazon it help desk jobs pay per year?

As of Aug 23, 2026, the average yearly pay for amazon it help desk in Virginia is $83,063.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,400.00 and $99,100.00 per year, depending on experience, location, and employer.

What is an Amazon IT Help Desk?

An Amazon IT Help Desk job involves providing technical support to employees by troubleshooting hardware, software, and network issues. Responsibilities include resolving tickets, assisting with system setup, and ensuring smooth daily operations. IT Help Desk professionals at Amazon work in fast-paced environments, prioritizing critical issues while maintaining high service levels. Strong problem-solving skills and knowledge of IT systems are essential for success in this role.

What skills and qualifications are needed for an Amazon IT Help Desk?

To thrive as an Amazon IT Help Desk professional, you need strong troubleshooting abilities, a solid grasp of computer hardware and software, and at least a bachelor’s degree in IT, Computer Science, or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop software, Active Directory, and relevant certifications (such as CompTIA A+, Microsoft, or AWS Certified Cloud Practitioner) is highly valuable. Excellent communication, patience, and multitasking skills help you resolve employee technical issues efficiently and foster positive working relationships. These competencies are crucial for ensuring seamless IT support, minimizing downtime, and maintaining workflows in a high-paced, technology-driven environment.

What are some typical challenges faced by Amazon IT Help Desk team members?

Amazon IT Help Desk team members often encounter the challenge of quickly diagnosing and resolving a wide range of technical issues under tight time constraints. You may need to juggle multiple support tickets simultaneously, prioritize urgent requests, and assist employees at various technical skill levels. The fast-paced environment requires adaptability and continuous learning, especially as Amazon frequently updates its systems and technologies. However, working through these challenges also offers the opportunity to build valuable technical expertise and develop your problem-solving skills for future career growth in IT.

What are popular job titles related to Amazon It Help Desk jobs in Virginia?

For Amazon It Help Desk jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Amazon It Help Desk jobs in Virginia look for?

The top searched job categories for Amazon It Help Desk jobs in Virginia are:

What cities in Virginia are hiring for Amazon It Help Desk jobs?

Cities in Virginia with the most Amazon It Help Desk job openings:

Amazon It Help Desk jobs near you
Infographic showing various Amazon It Help Desk job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 65% Full Time, 31% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $83,063 per year, or $39.9 per hour.

IT Help Desk Support

VPGC, LLC.

Hinton, VA

$43K - $53K/yr

Full-time

Posted 20 days ago

Job description

IT Help Desk Support

Location: Hinton, VA 22831

Job Description

We are seeking a dedicated and knowledgeable IT Help Desk Support professional to join our team in Hinton, VA. The ideal candidate will provide technical assistance and support related to computer systems, hardware, or software. This role requires excellent problem-solving skills, strong communication abilities, and a customer-focused mindset.

Responsibilities
  • Respond to incoming requests for technical assistance via phone, email, or in-person.
  • Diagnose and resolve technical hardware and software issues.
  • Install, modify, and repair computer hardware and software.
  • Maintain daily performance of computer systems.
  • Provide support for network connectivity issues.
  • Document internal procedures and write relevant reports.
  • Assist in the setup of new user accounts and profiles.
  • Escalate complex issues to higher-level IT staff when necessary.
  • Ensure security through access controls, backups, and firewalls.
  • Stay updated with the latest technology trends and IT best practices.
Qualifications
  • Associate’s degree in Information Technology, Computer Science, or related field preferred.
  • Proven experience as a help desk technician or other customer support role.
  • Good understanding of computer systems, mobile devices, and other tech products.
  • Ability to diagnose and resolve basic technical issues.
  • Familiarity with remote desktop applications and help desk software.
  • Excellent communication skills and a customer-oriented approach.
  • Strong problem-solving skills and attention to detail.
  • Ability to work independently and as part of a team.
How to Apply

If you are passionate about technology and enjoy helping others, please submit your resume and cover letter to our HR department. Note: This is an onsite position. There is no relocation benefit provided.

Apply