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Part Time Tier 2 Support Jobs in Virginia (NOW HIRING)

kgs

Part-Time Help Desk Technician

Arlington, VA

$23 - $31/hr

... clearance to support KDS and our government customer in Arlington, VA. Essential Functions ... Tier II technicians are the primary POC for incident and problem resolution and escalation.

Nwis

Radio Communications Specialist - OPT

Sterling, VA

$122K - $253K/yr

... support services to meet our customers' most demanding challenges. Our capabilities include cyber ... Ability to test, identify, and resolve most tier 1 and tier 2 equipment and system problems

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All JobsTier 2 Support JobsPart Time Tier 2 Support JobsPart Time Tier 2 Support Jobs in Virginia

Part Time Tier 2 Support information

What is the difference between Part Time Tier 2 Support vs Part Time Help Desk Technician?

AspectPart Time Tier 2 SupportPart Time Help Desk Technician
CertificationsCompTIA A+, Network+ often preferredCompTIA A+ typically required
Work EnvironmentTechnical support, troubleshooting complex issuesFrontline customer support, basic troubleshooting
Industry UsageIT support, managed servicesIT help desk, customer service roles

Part Time Tier 2 Support and Part Time Help Desk Technician roles both involve technical support, but Tier 2 Support handles more complex issues requiring advanced troubleshooting skills, while Help Desk Technicians focus on basic customer inquiries and initial problem resolution. The certifications and work environments overlap, but Tier 2 roles typically require more specialized knowledge.

What are popular job titles related to Part Time Tier 2 Support jobs in Virginia? For Part Time Tier 2 Support jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Part Time Tier 2 Support jobs in Virginia look for? The top searched job categories for Part Time Tier 2 Support jobs in Virginia are:
What cities in Virginia are hiring for Part Time Tier 2 Support jobs? Cities in Virginia with the most Part Time Tier 2 Support job openings:
Part Time Tier 2 Support jobs near you
Infographic showing various Part Time Tier 2 Support job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Senior Maximo Support Specialist- Remote

ICF

Reston, VA

Part-time

Posted 9 days ago

Job description

ICF is seeking a team member for our customer, Bombardier, providing Level 1 Maximo support services. The candidate should have functional familiarity with Maximo applications.

**This role requires working 7am-7pm EDT on Saturday and Sunday

Responsibilities:

Respond to User Requests

  • Handle incoming calls, emails, chats, Teams messages or tickets (as assigned by Bombardier)

  • Log all incidents and service requests accurately in the appropriate systems

Perform Troubleshooting and Resolutions

  • Resolve common issues like inability to complete transactions; providing know-how and resources to enable the user; resolving password issues; account unlocks, resolving software error messages, and basic hardware problems (resolution, printing, bar code reading etc.)

  • Guide users through step-by-step solutions (e.g., redo transactions; restart device, check network; etc.).

Manage Logs and Tickets

  • Create and update logs, FAQs, quick reference documents; knowledge repositories; tickets, document troubleshooting steps, and maintain detailed records for future reference

Escalate as needed

  • Identify when an issue exceeds business support Tier 1 scope and escalate to Tier 2 or Tier 3 with complete documentation in the requisite systems, following defined protocols

Apply best practices

  • Leverage a Tiered Structure: Triage and route issues by complexity to optimize resources

  • Focus on First Contact Resolution (FCR): Aim to resolve as many issues as possible during the first interaction

  • Use Knowledge Bases & Scripts: Standardize responses for common issues to improve speed and consistency

  • Track Metrics: Monitor FCR, response time, and customer satisfaction to drive improvements

  • Continuous Training: Keep Tier 1 agents updated on the latest with system and business processes

Give good Customer Service

  • Maintain professionalism, clear communication, and empathy- this Tier 1 is the "face of Maximo MRO at Bombardier"

Required Skills:

  • 2+ years of experience providing Maximo Level 1 support services

Preferred Skills:

  • 2+ Years Maximo Development/Configuration/Functional use Experience in Facilities Management

  • Experience with Maximo integrations to/from external systems. i.e. SAP and Peoplesoft

  • Experience with custom implementations to the Maximo COTS model

  • Certified Maximo 7 or MAS practitioners

  • Familiarity with adjusting automation scripts in Python or JavaScript

  • Apply industry experience and leading practices to architect, design, develop and implement IBM Maximo solutions to support complex business requirements.

  • As a Maximo Developer, support Analysis, Design, Build, Test, Configuration, and Deployment activities

  • Assist with or lead the business process design activities to drive out the complete application requirements: functional, quality, integration, and security.

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read ourEEOpolicy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please emailCandidateaccommodation@icf.comand we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.

Read more aboutworkplacediscriminationrightsor our benefit offerings which are included in theTransparency in (Benefits) CoverageAct.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance atcandidateaccommodation@icf.com. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.


Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$119,323.00 - $202,850.00Nationwide Remote Office (US99)

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