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It Support Lead Jobs (NOW HIRING)

Digitek Software, Inc.

IT Support

Harrisburg, PA · On-site

$21.25 - $29.25/hr

Harrisburg, PA The client is seeking an experienced IT Contractor with a minimum of 2 years' experience performing technical work in information technology security and support fields. This is a ...

ECHO

IT Operations Manager

Lake Zurich, IL · On-site

$125K - $135K/yr

Tuition reimbursement Duties/Responsibilities: IT Service Delivery & User Support * Lead IT support team and manage ticketing, SLAs, and escalations. * Ensure timely resolution of end-user issues and ...

TCC Technology

IT Support Technician

Westlake, OH · On-site

$20 - $22/hr

We are seeking an IT Support Technician to join our team! You will resolve computer-related issues for our clients in a wide array of industries. ROLE AND RESPONSIBILITIES * Provide remote and on ...

Revel Staffing

IT Support Supervisor

Amarillo, TX · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

Revel Staffing

IT Support Supervisor

San Antonio, TX · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

Silver Hills Bakery

IT Support Specialist

Rossville, TN · On-site

Position: IT Support Specialist - Level 2 Reports to: IT Support Team Lead We are looking for an IT Support Specialist II to join our IT Team! This role is responsible for providing Level 2 technical ...

Mister Car Wash

Director, IT Support

Tucson, AZ · On-site

Lead and mentor IT support teams, fostering a culture of accountability, collaboration, and continuous improvement. * Define and monitor key performance indicators (KPIs) to measure support ...

INSPYR Solutions

Technical Support Lead

Culver City, CA · On-site

Technical Support Lead The Technical Support Lead plays a vital role in ensuring the smooth operation of our IT infrastructure and providing exceptional technical assistance to our employees. As the ...

Charter Tech Services

Be Seen First

IT Support Specialist

San Dimas, CA · On-site

$27 - $35/hr

IT Support Specialist We are an IT support firm seeking an experienced IT support specialist to work full-time in San Dimas, CA. Responsibilities will include: *Administration and troubleshooting of ...

Mister Car Wash, Inc.

Director, IT Support

Tucson, AZ · On-site

$120 - $180/hr

Lead and mentor IT support teams, fostering a culture of accountability, collaboration, and continuous improvement. * Define and monitor key performance indicators (KPIs) to measure support ...

Hana Technologies, Inc.

IT Support Specialist

Solon, OH

$40K - $50K/yr

The IT Support Specialist serves as the primary point of contact for end-user technology support, delivering exceptional customer service while ensuring employees have the technology and resources ...

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All JobsIt Support Lead Jobs

It Support Lead information

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$31K

$161.2K

$206K

How much do it support lead jobs pay per year?

As of Aug 9, 2026, the average yearly pay for it support lead in the United States is $161,189.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,000.00 and $205,000.00 per year, depending on experience, location, and employer.

What are some common challenges IT Support Leads face, and how can this role impact the broader organization?

IT Support Leads often juggle multiple priorities, including resolving complex technical issues, managing support ticket backlogs, and guiding a team with varying skill levels. This role frequently involves balancing hands-on technical work with leadership responsibilities such as mentoring, scheduling, and process improvement. As the main escalation point for critical IT problems, an IT Support Lead can directly influence system uptime, departmental efficiency, and employee satisfaction. By fostering strong collaboration with other departments and proactively identifying areas for improvement, IT Support Leads make a significant impact on overall organizational productivity and technology adoption.

What is an IT Support Lead?

An IT Support Lead oversees a team of IT support specialists responsible for troubleshooting technical issues and maintaining IT systems. They ensure efficient resolution of hardware, software, and network problems while implementing best practices for system performance and security. Additionally, they coordinate with other departments to improve IT support processes, provide training to team members, and escalate complex issues when necessary. The role requires strong technical knowledge, leadership skills, and the ability to manage multiple support requests effectively.

What are the key skills and qualifications needed to thrive as an IT Support Lead?

To excel as an IT Support Lead, you need strong technical troubleshooting skills, a comprehensive understanding of IT systems, and leadership experience, often demonstrated by a degree in information technology or a relevant field. Familiarity with ticketing systems, network management, and certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or ITIL are highly valued. Excellent communication, problem-solving, and team coordination skills help you effectively manage support staff and interact with end users. These abilities are crucial for ensuring efficient IT operations, timely issue resolution, and a positive user experience within an organization.

Which IT Support Lead job is the highest paid?

The highest-paid IT Support Lead roles are typically found in large corporations or specialized industries such as finance or technology, often offering salaries exceeding $100,000 annually. Factors influencing pay include experience, certifications like CompTIA or Cisco, and leadership responsibilities overseeing teams or complex systems.
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It Support Lead jobs near you
Infographic showing various It Support Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $161,189 per year, or $77.5 per hour.

IT Support Specialist

Polymer Concepts Technologies, Inc

Anaheim, CA • On-site

$33.65 - $42.31/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

Job description

IT Support Specialist
Employment Type: Full-Time
Work Environment: On-Site
Reports To: IT Manager, Infrastructure amp; Services - Commercial
Location: Orange, CA (Southern California)
About the Role
Polymer Concepts Technologies PBY, Inc. is a growing manufacturing enterprise supporting customers across aerospace, defense, medical, and industrial markets. Our companies operate throughout North America and rely on technology to support production, quality, engineering, customer service, and business operations.
We are seeking an experienced IT Support Specialist to join our Information Technology team. This role supports multiple business units and locations, helping ensure employees have reliable access to the systems, tools, and technology they need to succeed.
The IT Support Specialist provides technical support and systems administration across a multi-site manufacturing organization. This position supports desktop environments, servers, networks, cloud-based systems, Microsoft 365, and business applications while working closely with internal stakeholders, vendors, and managed service providers.
This is an excellent opportunity for a technology professional who enjoys troubleshooting complex issues, supporting end users, and gaining exposure to a broad range of infrastructure and cloud technologies.
What You’ll Do
  • Provide end-user support for desktops, laptops, peripherals, and business applications.
  • Troubleshoot and resolve technical issues across multiple locations and business units.
  • Manage helpdesk tickets and prioritize requests based on business needs.
  • Support Windows desktop and server environments.
  • Assist with Active Directory and Group Policy administration.
  • Support Microsoft 365 technologies including Exchange Online, SharePoint, and collaboration tools.
  • Assist with network infrastructure including DNS, DHCP, firewalls, Wi-Fi, routing, and VLANs.
  • Configure and support printers, copiers, and print server environments.
  • Coordinate with vendors and managed service providers to resolve technical issues.
  • Assist with cloud migration and infrastructure improvement projects.
  • Maintain technical documentation, hardware inventories, and support procedures.
  • Provide remote and onsite support to users across multiple locations.
What We’re Looking For
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent practical experience.
  • Three (3) to five (5) years of progressive IT support, desktop support, or systems administration experience.
  • Experience supporting Windows desktop and server environments.
  • Working knowledge of networking fundamentals including DNS, DHCP, routing, firewalls, and VLANs.
  • Experience supporting Microsoft 365 environments.
  • Strong troubleshooting and problem-solving abilities.
  • Excellent communication and customer service skills.
Preferred Experience
  • Experience supporting manufacturing environments.
  • Experience working in regulated industries such as aerospace or defense.
  • Experience with Microsoft Business Central or other ERP platforms.
  • Experience with virtualization technologies such as Hyper-V.
  • Familiarity with Power BI or business reporting tools.
  • Experience supporting engineering or design software.
  • Linux administration experience.
Work Environment
This role supports multiple business units and locations and may require occasional travel to company sites, including Apple Valley and Ontario. Work is primarily performed in an office environment with regular collaboration across finance, operations, and executive leadership teams.
Compensation and Benefits
Polymer Concepts Technologies PBY, Inc. offers a competitive compensation and benefits package designed to support employee well-being and career growth. Benefits include:
  • Competitive base salary and leadership incentive opportunities
  • Comprehensive medical, dental, and vision insurance
  • 401(k) retirement plan with company contribution
  • Paid time off and company holidays
  • Professional development and advancement opportunities
Regulatory Requirements
This position may involve access to export-controlled information subject to the International Traffic in Arms Regulations (ITAR). Applicants must be authorized to work in the United States and meet applicable export control requirements.
Why Join Polymer Concepts Technologies PBY, Inc.?
Polymer Concepts Technologies PBY, Inc. is a leader in advanced elastomeric sealing technologies supporting critical aerospace and defense applications. This role offers the opportunity to lead technical innovation, build engineering capability, and contribute to the development of high-performance aerospace solutions.
Equal Employment Opportunity Statement
Polymer Concepts Technologies PBY, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.

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