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Afternoon It Support Lead Jobs (NOW HIRING)

Rho Technologies

IT Support Lead

New York, NY · On-site

$90K - $130K/yr

About the Role Rho is hiring an IT Support Lead to own the technology backbone that keeps our New York City office and distributed team running. You'll be the go-to person for employee IT support, ...

Herring Bank

IT Support Lead

Amarillo, TX · On-site

$25/hr

The IT Support Lead supports the lifecycle of end-user technology across the bank, including workstations, printers, mobile devices, conference room technology, IP phones, end-user software, and ...

HP IQ

IT Support Lead

San Francisco, CA · On-site

$15/hr

As the IT Support Lead, you will be the primary owner of day-to-day IT support operations, endpoint lifecycle management, onboarding and offboarding, inventory management, and knowledge management.

Raising Cane's

IT Support Lead

Plano, TX

$20 - $27.50/hr

The IT Support Lead delivers a high-quality technical support for Restaurant Support Office (RSO) Crew and Leaders, serving as a trusted technology partner for senior and executive leadership. This ...

Lukos

IT Support Lead

Fort Liberty, NC

IT Support Lead Minimum Qualifications Summary Certification amp; Education * A Bachelor's degree in an IT-related field, or an Associate degree in an IT-related field paired with ten years of IT Lea ...

MKS2

Assistant IT Support Lead

Liberty, NC · On-site

$125K - $130K/yr

The Assistant IT Support Lead serves as a key member of the cybersecurity team responsible for maintaining system accreditation, administering RMF packages, supporting security assessments, and ...

Katmai

IT Support Lead

Richland, WA · On-site

Use considerable judgment and ingenuity to interpret and adapt guidelines for specific situations, resolve novel technical problems, and manage IT projects. * Lead IT support staff, manage the full ...

PEOPLE TECHNOLOGY AND PROCESSES LLC

$13.50 - $18/hr

Position title : Assistant IT Support Lead Location : Fort Bragg (Fort Liberty), NC Clearance required : SECRET Responsibilities include (but are not limited to): * Support IT Operations Branch ...

Tier4 Group

IT Operations Support Lead

Atlanta, GA

IT Support Lead Location: East Cobb (near the Battery) Onsite: 5 days per week 6 Month Contract to Hire We're working with a growing organization that's looking for an IT Support Lead who's ready for ...

ATTAINX INC

IMD Federal IT Support Lead

Richland, WA · On-site

$125K - $170K/yr

Information Management Division (IMD) Federal IT Support Lead Location: Work shall be conducted at the Hanford Field Office (HFO) and the Hanford Site in Richland, WA. Employment Status: Full-time, ...

IDS International

Assistant IT Support Lead

Fort Liberty, NC · On-site

$17.50 - $24/hr

Job Title Assistant IT Support Lead Why IDS? IDS believes in resolving conflict, building innovative approaches to do so. Combining operational expertise with an intimate understanding of today ...

InterSources Inc

IT Support Lead - II

Santa Monica, CA · On-site

They are seeking an IT Support Lead - II to deliver global IT solutions and provide operational support, ensuring compliance and functionality of systems in a regulated environment. Responsibilities ...

AVI FOODSYSTEMS INC.

Executive IT Support Lead

Warren, OH · On-site

$75K - $90K/yr

AVI Foodsystems is looking for an energetic and optimistic team member to fill the role of Executive IT Support Lead. Founded in 1960, AVI Foodsystems has evolved into one of the most respected and ...

AVI Foodsystems

Executive IT Support Lead

Sharon, PA · On-site

$75K - $90K/yr

AVI Foodsystems is looking for an energetic and optimistic team member to fill the role of Executive IT Support Lead. Founded in 1960, AVI Foodsystems has evolved into one of the most respected and ...

AVI Foodsystems

Executive IT Support Lead

Akron, OH · On-site

$75K - $90K/yr

AVI Foodsystems is looking for an energetic and optimistic team member to fill the role of Executive IT Support Lead. Founded in 1960, AVI Foodsystems has evolved into one of the most respected and ...

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Afternoon It Support Lead information

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$31K

$161.2K

$206K

How much do afternoon it support lead jobs pay per year?

As of Aug 19, 2026, the average yearly pay for afternoon it support lead in the United States is $161,189.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,000.00 and $205,000.00 per year, depending on experience, location, and employer.

What is the difference between Afternoon IT Support Lead vs Help Desk Technician?

AspectAfternoon IT Support LeadHelp Desk Technician
CertificationsCompTIA A+, Network+, ITILCompTIA A+ often preferred
Work EnvironmentSupervisory role, overseeing support team in an office or data centerFrontline support, assisting end-users directly
ResponsibilitiesLead support activities, coordinate team, troubleshoot complex issuesRespond to user tickets, resolve basic technical problems

The Afternoon IT Support Lead typically manages support teams, handling complex issues and coordinating workflows, while Help Desk Technicians focus on direct user support and troubleshooting. The Lead role requires more experience and often additional certifications, whereas Help Desk Technicians are entry-level or mid-level support staff. Both roles are essential in IT support hierarchies, but they differ in scope and responsibilities.

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Afternoon It Support Lead jobs near you

IT & Support Lead

SBM Management Services LP

Sacramento, CA • On-site

$80K - $85K/yr

Full-time

Posted 21 days ago

SBM Management Services rating

5.7

Company rating: 5.7 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

202nd of 254 rated facilities management

Job description

Title:
IT & Support Lead
Job Description:
Compensation: $80,000-$85,000 per year
Job Overview
The IT & Support Lead is responsible for providing advanced technical support while serving as the primary lead for the IT Support and Mobile Implementation teams. This role combines Tier III technical support, implementation leadership, asset management, and team coordination to ensure high-quality service delivery across the organization.
The IT & Support Lead serves as the technical escalation point, mentors support technicians, helps coordinate daily support operations, and partners with leadership to drive continuous improvement. This position is responsible for monitoring team performance, communicating operational trends, and providing regular updates to leadership while remaining actively engaged in day-to-day technical support and implementation activities.
Roles & Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.
Technical Support & Team Leadership
  • Serve as the primary escalation point for complex IT support issues.
  • Provide Tier II and Tier III support for desktops, laptops, mobile devices, applications, accounts, networking, and 4insite platforms.
  • Assist with daily ticket distribution and workload balancing across the support team.
  • Coach and mentor support technicians by providing technical guidance, training, and knowledge sharing.
  • Review ticket quality and ensure documentation standards are maintained.
  • Identify recurring issues and recommend long-term solutions and process improvements.
  • Escalate operational risks, staffing concerns, customer-impacting issues, and support trends to the IT Services Manager.

Implementation & Customer Support
  • Coordinate technical implementation activities for new clients, sites, and mobile deployments.
  • Support customer onboarding, site profiling, hardware deployment, and technical readiness.
  • Develop and maintain implementation schedules while ensuring project milestones are met.
  • Deliver end-user training and provide post-implementation support to ensure successful adoption.
  • Serve as the liaison between Support, Implementation, Operations, and other business teams.

Asset & Mobile Device Management
  • Oversee lifecycle management of mobile devices and IT assets.
  • Configure and deploy hardware, software, and mobile devices using MDM solutions.
  • Monitor asset assignments and reconcile inventory records.
  • Coordinate equipment recovery for terminated or transferred employees.
  • Work directly with mobile carriers and vendors to resolve billing, service, and inventory issues.
  • Monitor inactive devices and ensure appropriate follow-up with leadership.

Operations & Reporting
  • Track support metrics, implementation progress, and operational performance.
  • Prepare recurring reports for leadership on ticket trends, asset utilization, implementation status, customer issues, and team performance.
  • Maintain and improve SOPs, knowledge articles, technical documentation, and training materials.
  • Support special projects and continuous improvement initiatives.
  • Participate in on-call support and occasional travel as business needs require.

Qualification
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Education and/or Experience
Associate's degree in Information Technology, Computer Science, or related field, or equivalent work experience.
4-6 years of progressive IT support, implementation, or systems administration experience.
Experience supporting enterprise mobile devices, MDM platforms, and end-user technologies.
Previous experience mentoring or leading technical teams preferred.
Certificates, Licenses, Registrations
Preferred Certifications:
  • CompTIA A+
  • Network+
  • Security+

May be required to have a valid driver's license
Knowledge, Skills, and Abilities
Advanced troubleshooting skills across Windows, Microsoft 365, Active Directory, mobile devices, networking, and enterprise applications.
Strong understanding of IT service management and ticketing systems.
Experience with Mobile Device Management (MDM) platforms.
Excellent communication, organization, and customer service skills.
Ability to prioritize multiple projects in a fast-paced environment.
Strong analytical and problem-solving skills.
Ability to train, mentor, and support team members while fostering a collaborative work environment.
Exceptional organizational and time management skills, with the ability to manage multiple projects, competing priorities, and deadlines simultaneously.
Strong attention to detail and commitment to maintaining accurate documentation, reporting, and asset records.
Supervisory Responsibilities
Carries out management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Additionally, ensure that all employees are properly trained on tasks and safety equipment.
Physical Demands & Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit. The employee is frequently required to walk and use hands to finger, handle, or feel. The employee is occasionally required to stand.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.
Benefits:
SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at:
www.sbmmanagement.com/careers Careers - SBM
SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.

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