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Msp Specialist Jobs (NOW HIRING)

Red Cup IT

MSP Service Desk & Support Specialist

Red Cup IT is an established Managed Service Provider (MSP) seeking a Service Desk & Support Specialist to deliver first- and second-level technical support to clients across multiple industries. The ...

Atrium

Senior MSP Program Specialist

Boston, MA · On-site

Atrium is seeking a highly motivated and experienced Senior MSP Program Specialist to join our team. This fully remote role is critical to the success of our Managed Services Program and requires an ...

Atrium

Senior MSP Program Specialist

Boston, MA · Remote

$70K - $80K/yr

Overview Atrium is seeking a highly motivated and experienced Senior MSP Program Specialist to join our team. This fully remote role is critical to the success of our Managed Services Program and ...

Kaseya Careers

Content Specialist

Brentwood, TN · On-site

Content Specialist, MSP Success As an MSP Success content specialist, you will play a critical part in enabling MSP partners to grow revenue, improve go-to-market execution, and better leverage ...

Ascend Learning

Director MSP Service Delivery

Gilbert, AZ · On-site

$205K/yr

... specialists work at every level to help clients set and reach their unique goals. Join us in ... NASM is seeking a Director MSP Service Delivery reporting to the Chief Information Officer. This ...

Kaseya Careers

Content Specialist

Brentwood, TN · On-site

Content Specialist, MSP Success As an MSP Success content specialist, you will play a critical part in enabling MSP partners to grow revenue, improve go-to-market execution, and better leverage ...

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Msp Specialist information

What is an MSP Specialist?

An MSP (Managed Services Provider) Specialist is responsible for managing and supporting IT services for clients, ensuring their systems run efficiently. They handle network monitoring, cybersecurity, software updates, and troubleshooting technical issues. MSP Specialists often work with multiple clients, providing proactive maintenance and responding to service requests. Their goal is to optimize IT infrastructure, improve security, and minimize downtime.

What are the key skills and qualifications needed to thrive in the MSP Specialist position?

To thrive as an MSP Specialist, you need strong technical skills in IT infrastructure, network management, and troubleshooting, usually supported by relevant certifications such as CompTIA A+, Network+, or Microsoft certifications. Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and standard cybersecurity protocols is often required. Outstanding communication, problem-solving abilities, and customer service orientation help specialists effectively interact with clients and resolve issues efficiently. These combined skills are critical for delivering seamless IT services and maintaining trusted client relationships in a managed service provider (MSP) environment.

What are the typical career growth opportunities for an MSP Specialist?

As an MSP Specialist, you can expect a clear career path within IT managed services, often starting with technical support roles and advancing to positions such as Senior MSP Specialist, Team Lead, or Network Administrator. With experience and additional certifications, some professionals progress to roles in project management, cybersecurity, or solutions architecture. MSP environments also offer opportunities to deepen specialization in areas like cloud services, VoIP, or security management. The dynamic nature of MSPs allows professionals eager to learn and adapt to quickly increase their responsibilities and scope of work.

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Msp Specialist jobs near you
Infographic showing various Msp Specialist job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 78% Physical, 2% Hybrid, and 20% Remote job distribution.

IT Support Specialist - MSP

Just Solutions, Inc.

Fairport, NY • On-site

$26 - $36/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

Ready to level up your IT career with a growing MSP? Join Just Solutions, Inc. in Fairport, NY as a full-time IT Support Specialist (MSP) and play a key role in supporting our customers across Western New York, from Utica to Buffalo.
We offer a competitive hourly wage of $26-$36, based on experience, plus a strong benefits package, including:
  • Health, dental, and vision insurance
  • HSA/FSA
  • Life insurance
  • Short- and long-term disability
  • Bonus structure
  • PTO
  • 401(k) with company match
  • Growth opportunities
  • Incentives for earning additional certifications

If this sounds like the perfect position for you, apply now!
JUST SOLUTIONS: OUR MISSION
Just Solutions, Inc. is so much more than an IT company! We're a full-service technology partner dedicated to helping businesses thrive in a fast-paced digital world. From network infrastructure and cloud solutions to security and system optimization, we provide end-to-end support that keeps our clients connected and competitive. With over 25 years of experience, we deliver innovative solutions and exceptional service to meet the evolving needs of modern businesses. If you're passionate about solving complex challenges and driving technological progress, we want to hear from you!
YOUR SCHEDULE
This IT role offers a stable Monday-Friday schedule from 8:00 AM to 5:00 PM, with opportunities to earn additional income through overtime.
YOUR DAY AS OUR IT SUPPORT SPECIALIST
Each day as an IT Support Specialist, you begin by reviewing your queue and responding to client inquiries promptly, courteously, and professionally. You answer incoming phone calls from clients and provide clear, friendly technical assistance, ensuring every interaction reflects a commitment to exceptional customer service. Throughout the day, you travel on-site to client locations to resolve issues in person, building strong relationships and delivering hands-on support that keeps their operations running smoothly.
You manage multiple tickets and calls simultaneously, documenting each case thoroughly and escalating issues when appropriate. Your ability to communicate effectively, make sound decisions, and work independently ensures that problems are resolved quickly and accurately. With client satisfaction as your priority, you maintain a pleasant and professional demeanor in all interactions-whether with executives, IT teams, or end users. Before wrapping up, you confirm that all tickets are updated and resolved, and you submit your timesheet promptly to maintain utilization requirements.
REQUIREMENTS
  • Associate degree in Computer Science or a related field, or equivalent experience
  • CompTIA A+ certification or equivalent
  • 5+ years of relevant experience supporting computers and/or providing technical support
  • Experience working on a help desk or for a managed service provider (MSP)
  • Clear career path interest toward server, networking, or cybersecurity engineering
  • Valid driver's license
  • Reliable personal vehicle and ability to travel throughout Western NY
  • Strong proficiency with support tools and PC software troubleshooting
  • Experience with major antivirus solutions (ESET, SentinelOne, Windows Defender)
  • Skilled with remote access tools (LogMeIn, ScreenConnect, TeamViewer, VNC)
  • Working knowledge of DNS, DHCP, firewalls, and mail flow
  • Familiarity with Active Directory (AD), IoT devices, and workstation peripherals (USB/NAS drives, printers/MFPs)
  • Cybersecurity awareness and hands-on best-practice experience
  • Support experience with iOS and Android mobile devices
  • Expertise with Windows 11 and Microsoft 365/Office 365
  • MacOS experience a plus
  • PC building or advanced hardware experience (for example, gaming rigs or graphics cards) is a plus

Our ideal IT Support Specialist - MSP thrives in a fast-paced environment, balancing technical expertise with outstanding customer service. If you communicate clearly, make sound decisions under pressure, and approach every interaction with energy, enthusiasm, and a commitment to client satisfaction-we want YOU! Apply today!
Must have the ability to pass a background check

Apply