ZipRecruiter

Log In

1

Tech Support Lead Jobs (NOW HIRING)

MKS2 Technologies

IT Support Lead

Liberty, NC · On-site

$150K - $157K/yr

The IT Support Lead provides leadership for IT operations, cybersecurity initiatives, Risk Management Framework (RMF) compliance, incident response, vulnerability management, and personnel management ...

MKS2 Technologies

IT Support Lead

Fort Liberty, NC

$150K - $157K/yr

The IT Support Lead provides leadership for IT operations, cybersecurity initiatives, Risk Management Framework (RMF) compliance, incident response, vulnerability management, and personnel management ...

MKS2 Technologies

IT Support Lead

Fort Liberty, NC

$150K - $157K/yr

IT Support Lead Location: Fort Bragg, NC Clearance Required: Active Secret Clearance Employment Type: Full-Time Salary Range: $150,000 - $157,000 annually Position Overview MKS2 is seeking a highly ...

JP Morgan Chase

Technology Support Lead

Plano, TX · On-site

As a Technology Support Lead in Corporate Sector, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking ...

PEOPLE TECHNOLOGY AND PROCESSES LLC

Position title : IT Support Lead Location : Fort Bragg (Fort Liberty), NC Clearance required : SECRET Responsibilities include (but are not limited to): * Lead the IT Operations Branch and serve as ...

JPMorgan Chase & Co.

Technology Support Lead

Plano, TX · On-site

As a Technology Support Lead in Corporate Sector, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking ...

JP Morgan Chase

Technology Support Lead

Bear, DE

As a Technology Support Lead at JPMorganChase in Corporate- Data Center Services, you will be in a leadership role the helps to ensure the operational stability, availability, and performance of the ...

JPMorgan Chase & Co

Technology Support Lead

Bear, DE · On-site

As a Technology Support Lead at JPMorganChase in Corporate- Data Center Services, you will be in a leadership role the helps to ensure the operational stability, availability, and performance of the ...

ABC Consulting

IT Support Lead

Austin, TX · On-site

We are seeking an IT Support Lead to oversee our support operations, lead the IT support team, and ensure efficient issue resolution while delivering exceptional service. Key Responsibilities: * Team ...

JPMorgan Chase & Co

Technology Support Lead

Plano, TX · On-site

As a Technology Support Lead in Corporate Sector, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking ...

JPMorgan Chase & Co

Technology Support Lead

Houston, TX · On-site

As a Technology Support Lead at JPMorgan Chase within the Commercial and Investment Bank team, you will serve as a senior technical authority responsible for ensuring the stability, performance, and ...

Rho Technologies

IT Support Lead

New York, NY · On-site

$90K - $130K/yr

About the Role Rho is hiring an IT Support Lead to own the technology backbone that keeps our New York City office and distributed team running. You'll be the go-to person for employee IT support, ...

JP Morgan Chase

Technology Support Lead

Houston, TX

As a Technology Support Lead at JPMorgan Chase within the Commercial and Investment Bank team, you will serve as a senior technical authority responsible for ensuring the stability, performance, and ...

ITW Automotive

IT Support Lead

Decatur, AL · On-site

$17.75 - $24.25/hr

The IT Support Lead is responsible for onsite IT operations and end-user support for a manufacturing facility. This role serves as the primary technology contact for the plant, ensuring reliable ...

next page

Showing results 1-20

All JobsTech Support Lead Jobs

Tech Support Lead information

See salary details

$30K

$156.3K

$206K

How much do tech support lead jobs pay per year?

As of Aug 26, 2026, the average yearly pay for tech support lead in the United States is $156,348.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $205,000.00 per year, depending on experience, location, and employer.

What does a Tech Support Lead do?

A Tech Support Lead is responsible for overseeing a team of technical support specialists who assist users with hardware, software, and network issues. They coordinate daily operations, provide guidance to team members, and ensure that customer issues are resolved efficiently. Additionally, they may handle complex technical problems, train new staff, and work with other departments to improve support processes. Their role is crucial in maintaining high levels of customer satisfaction and effective IT operations.

What are the key skills and qualifications needed to thrive as a Tech Support Lead?

To thrive as a Tech Support Lead, you need a deep understanding of IT systems, troubleshooting techniques, and customer service best practices, usually supported by relevant certifications or a degree in information technology. Familiarity with ticketing systems like Zendesk or ServiceNow, remote support tools, and diagnostic software is typically required. Strong leadership, problem-solving, and communication skills set standout Tech Support Leads apart by enabling effective team management and customer interactions. These competencies are crucial for resolving technical issues efficiently, maintaining high service standards, and guiding support teams to achieve performance goals.

How does a Tech Support Lead typically balance hands-on technical issue resolution with team management responsibilities?

A Tech Support Lead is often required to juggle direct involvement in complex technical issues while also overseeing and mentoring their support team. This balance is achieved by prioritizing escalated cases that require advanced expertise, delegating routine tasks to team members, and regularly monitoring team performance. Leads also conduct training sessions, manage schedules, and ensure that support processes align with organizational goals. Effective time management and clear communication are essential to handle both hands-on and supervisory duties efficiently.

What is the difference between Tech Support Lead vs Tech Support Specialist?

AspectTech Support LeadTech Support Specialist
CertificationsCompTIA A+, Network+, or similar; leadership certificationsCompTIA A+, Network+, or similar
Work EnvironmentSupervises support teams, manages escalationsProvides direct technical support to users
ResponsibilitiesTeam management, process improvement, escalation handlingTroubleshooting, customer support, issue resolution

The Tech Support Lead typically oversees support teams, manages escalations, and improves support processes, requiring leadership skills and relevant certifications. The Tech Support Specialist focuses on providing technical assistance directly to users, with a primary emphasis on troubleshooting and customer service. Both roles often share similar certifications and work in customer support environments, but the Lead has additional managerial responsibilities.

Do tech support leads need a degree?

Tech support leads typically do not require a formal degree but benefit from relevant certifications, technical knowledge, and experience in troubleshooting hardware and software. Strong communication skills and leadership abilities are also important for this role.
More about Tech Support Lead jobs

What job categories do people searching Tech Support Lead jobs look for?

The top searched job categories for Tech Support Lead jobs are:

Tech Support Lead jobs near you
Infographic showing various Tech Support Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $156,348 per year, or $75.2 per hour.

IT Support Lead

MKS2 Technologies

Liberty, NC • On-site

$150K - $157K/yr

Full-time

Re-posted 4 days ago

Job description

MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients. Our commitment to excellence and our "Mission First" orientation has resulted in steady growth and an expanding client base across government agencies. We have employees nationwide and for the past three consecutive years were named one of the fastest growing Veteran-owned companies in the nation. Please take a moment to browse through our website and learn more about what it means to serve with MKS2.
IT Support Lead
Location: Fort Bragg, NC
Clearance Required: Active Secret Clearance
Employment Type: Full-Time
Salary Range: $150,000 - $157,000 annually
Position Overview
MKS2 is seeking a highly qualified IT Support Lead to oversee enterprise IT operations, cybersecurity support, and technical service delivery for mission-critical military systems and infrastructure. This position serves as the senior technical lead responsible for managing datacenter, network, server, storage, cybersecurity, compliance, and service support operations while supervising technical personnel supporting government information systems.
The IT Support Lead provides leadership for IT operations, cybersecurity initiatives, Risk Management Framework (RMF) compliance, incident response, vulnerability management, and personnel management activities. This position is designated as Key Personnel under the contract and serves as the primary liaison between technical teams and government leadership.
Key Responsibilities
  • Lead day-to-day IT operations supporting mission-critical enterprise environments.
  • Supervise technical teams responsible for network, server, storage, cybersecurity, and end-user support services.
  • Manage complex datacenter environments and ensure system availability, reliability, and performance.
  • Oversee RMF implementation, security control validation, continuous monitoring, and cybersecurity compliance activities.
  • Direct incident response, cybersecurity investigations, and corrective action efforts.
  • Manage vulnerability assessment, remediation, patch management, and risk mitigation programs.
  • Ensure compliance with DoD cybersecurity policies, directives, and information assurance requirements.
  • Monitor system performance, operational metrics, and service delivery objectives.
  • Develop and maintain technical documentation, standard operating procedures, and compliance reports.
  • Coordinate with government stakeholders to support mission requirements and technical priorities.
  • Manage staffing, workload distribution, personnel development, and task execution across technical teams.
  • Support program management efforts, risk assessments, and strategic technology initiatives.
Required Qualifications
Education
  • Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Information Systems, or related field.
  • Associate degree plus ten (10) years of IT Lead experience may substitute for the bachelor's degree requirement.
Certifications
  • Current DoD Cyber Workforce Framework (DCWF) Information Systems Security Manager (722) qualification.
  • Intermediate or advanced cybersecurity certification such as:
    • CISSP (Certified Information Systems Security Professional)
    • CISM (Certified Information Security Manager)
    • Equivalent DoD-approved certification
  • Must maintain a minimum of 20 Continuing Professional Development (CPD) hours annually.
  • Must meet all applicable DoD 8140.03 certification requirements at time of contract award.
Experience
  • Minimum four (4) years of formal supervisory experience leading technical teams supporting military information systems.
  • Experience managing enterprise datacenter operations, server infrastructure, network services, and storage environments.
  • Demonstrated experience with program management and complex IT operations.
  • Experience supporting RMF implementation, cybersecurity compliance, and security control management.
  • Proven experience leading incident response and vulnerability management programs.
  • Experience managing personnel, schedules, workloads, and service delivery requirements.
Clearance
  • Active Secret Security Clearance required.
Desired Qualifications
  • Experience supporting Department of Defense (DoD) or Special Operations Forces (SOF) information systems.
  • Knowledge of cloud technologies, virtualization, enterprise storage, and cybersecurity tools.
  • Experience with Security Operations Center (SOC) processes and cyber defense operations.
  • Familiarity with NIST Risk Management Framework, DoD cybersecurity policies, and continuous monitoring programs.
  • Project Management Professional (PMP) certification or equivalent leadership credential.
  • Experience managing geographically dispersed technical teams and enterprise service delivery programs.
Knowledge, Skills, and Abilities
  • Expert understanding of cybersecurity principles, RMF processes, and information assurance requirements.
  • Strong knowledge of enterprise networking, datacenter operations, virtualization, storage, and server administration.
  • Ability to effectively lead large technical teams and oversee complex IT operations.
  • Strong analytical, troubleshooting, and decision-making skills.
  • Exceptional communication and briefing skills with the ability to interact with senior government leadership.
  • Ability to manage multiple priorities in a dynamic operational environment.
  • Strong organizational skills and experience leading technical projects and operational initiatives.
Work Environment
  • Supports mission-critical government and military information technology environments.
  • May require after-hours support during system outages, cybersecurity incidents, or operational events.
  • Occasional travel may be required to support customer locations, technical reviews, and program activities.
Why Join MKS2
At MKS2, we deliver secure, reliable, and innovative technology solutions supporting critical national security missions worldwide. Our professionals work alongside government partners to ensure mission success through excellence in cybersecurity, IT operations, and technical leadership.
Salary Range: $150,000 - $157,000 annually
Security Clearance: Active Secret Clearance Required
Key Personnel Position
Mission Area: IT Operations, Cybersecurity, and Enterprise Infrastructure Support
Diversity creates a healthier atmosphere: MKS2 Technologies is proud to be an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Apply