Tech Support Lead Jobs (NOW HIRING)

MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients. Our commitment to excellence and our "Mission First" orientation has resulted in steady growth and an expanding client base across government agencies. We have employees nationwide and for the past three consecutive years were named one of the fastest growing Veteran-owned companies in the nation. Please take a moment to browse through our website and learn more about what it means to serve with MKS2.

Location: Fort Bragg, NC
Clearance Required: Active Secret Clearance
Employment Type: Full-Time
Salary Range: $150,000 - $157,000 annually

MKS2 is seeking a highly qualified IT Support Lead to oversee enterprise IT operations, cybersecurity support, and technical service delivery for mission-critical military systems and infrastructure. This position serves as the senior technical lead responsible for managing datacenter, network, server, storage, cybersecurity, compliance, and service support operations while supervising technical personnel supporting government information systems.

The IT Support Lead provides leadership for IT operations, cybersecurity initiatives, Risk Management Framework (RMF) compliance, incident response, vulnerability management, and personnel management activities. This position is designated as Key Personnel under the contract and serves as the primary liaison between technical teams and government leadership.

• Lead day-to-day IT operations supporting mission-critical enterprise environments.
• Supervise technical teams responsible for network, server, storage, cybersecurity, and end-user support services.
• Manage complex datacenter environments and ensure system availability, reliability, and performance.
• Oversee RMF implementation, security control validation, continuous monitoring, and cybersecurity compliance activities.
• Direct incident response, cybersecurity investigations, and corrective action efforts.
• Manage vulnerability assessment, remediation, patch management, and risk mitigation programs.
• Ensure compliance with DoD cybersecurity policies, directives, and information assurance requirements.
• Monitor system performance, operational metrics, and service delivery objectives.
• Develop and maintain technical documentation, standard operating procedures, and compliance reports.
• Coordinate with government stakeholders to support mission requirements and technical priorities.
• Manage staffing, workload distribution, personnel development, and task execution across technical teams.
• Support program management efforts, risk assessments, and strategic technology initiatives.

• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Information Systems, or related field.
• Associate degree plus ten (10) years of IT Lead experience may substitute for the bachelor's degree requirement.

• Current DoD Cyber Workforce Framework (DCWF) Information Systems Security Manager (722) qualification.
• Intermediate or advanced cybersecurity certification such as:
  • CISSP (Certified Information Systems Security Professional)
  • CISM (Certified Information Security Manager)
  • Equivalent DoD-approved certification
• Must maintain a minimum of 20 Continuing Professional Development (CPD) hours annually.
• Must meet all applicable DoD 8140.03 certification requirements at time of contract award.

• Minimum four (4) years of formal supervisory experience leading technical teams supporting military information systems.
• Experience managing enterprise datacenter operations, server infrastructure, network services, and storage environments.
• Demonstrated experience with program management and complex IT operations.
• Experience supporting RMF implementation, cybersecurity compliance, and security control management.
• Proven experience leading incident response and vulnerability management programs.
• Experience managing personnel, schedules, workloads, and service delivery requirements.

• Active Secret Security Clearance required.

• Experience supporting Department of Defense (DoD) or Special Operations Forces (SOF) information systems.
• Knowledge of cloud technologies, virtualization, enterprise storage, and cybersecurity tools.
• Experience with Security Operations Center (SOC) processes and cyber defense operations.
• Familiarity with NIST Risk Management Framework, DoD cybersecurity policies, and continuous monitoring programs.
• Project Management Professional (PMP) certification or equivalent leadership credential.
• Experience managing geographically dispersed technical teams and enterprise service delivery programs.

• Expert understanding of cybersecurity principles, RMF processes, and information assurance requirements.
• Strong knowledge of enterprise networking, datacenter operations, virtualization, storage, and server administration.
• Ability to effectively lead large technical teams and oversee complex IT operations.
• Strong analytical, troubleshooting, and decision-making skills.
• Exceptional communication and briefing skills with the ability to interact with senior government leadership.
• Ability to manage multiple priorities in a dynamic operational environment.
• Strong organizational skills and experience leading technical projects and operational initiatives.

• Supports mission-critical government and military information technology environments.
• May require after-hours support during system outages, cybersecurity incidents, or operational events.
• Occasional travel may be required to support customer locations, technical reviews, and program activities.

At MKS2, we deliver secure, reliable, and innovative technology solutions supporting critical national security missions worldwide. Our professionals work alongside government partners to ensure mission success through excellence in cybersecurity, IT operations, and technical leadership.

Salary Range: $150,000 - $157,000 annually
Security Clearance: Active Secret Clearance Required
Key Personnel Position
Mission Area: IT Operations, Cybersecurity, and Enterprise Infrastructure Support

Diversity creates a healthier atmosphere: MKS2 Technologies is proud to be an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.