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Tech Support Lead Jobs (NOW HIRING)

ABC Consulting

IT Support Lead

Austin, TX

We are seeking an IT Support Lead to oversee our support operations, lead the IT support team, and ensure efficient issue resolution while delivering exceptional service. Key Responsibilities: * Team ...

PEOPLE TECHNOLOGY AND PROCESSES LLC

Position title : IT Support Lead Location : Fort Bragg (Fort Liberty), NC Clearance required : SECRET Responsibilities include (but are not limited to): * Lead the IT Operations Branch and serve as ...

Rho Technologies

IT Support Lead

New York, NY · On-site

$90K - $130K/yr

About the Role Rho is hiring an IT Support Lead to own the technology backbone that keeps our New York City office and distributed team running. You'll be the go-to person for employee IT support, ...

Posted today

ITW Automotive

IT Support Lead

Decatur, AL

$17.75 - $24.25/hr

The IT Support Lead is responsible for onsite IT operations and end-user support for a manufacturing facility. This role serves as the primary technology contact for the plant, ensuring reliable ...

HP IQ

IT Support Lead

San Francisco, CA · On-site

$15/hr

As the IT Support Lead, you will be the primary owner of day-to-day IT support operations, endpoint lifecycle management, onboarding and offboarding, inventory management, and knowledge management.

HP IQ

IT Support Lead

San Francisco, CA · On-site

$25.25 - $34.75/hr

As the IT Support Lead, you will be the primary owner of day-to-day IT support operations, endpoint lifecycle management, onboarding and offboarding, inventory management, and knowledge management.

Hyperiongrp

IT Support Lead

New York, NY · Hybrid

Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. IT Support Lead Key Responsibilities ...

Lukos

IT Support Lead

Fort Liberty, NC

IT Support Lead Minimum Qualifications Summary Certification amp; Education * A Bachelor's degree in an IT-related field, or an Associate degree in an IT-related field paired with ten years of IT Lea ...

Posted today

Ci

Executive Technology Support Lead

Miami, FL · Hybrid

Role Overview The Executive Technology Support Lead delivers high-touch, white-glove technology support to the firm's most senior executives, principals, executive assistants, and other business ...

HP IQ

IT Support Lead

San Francisco, CA · On-site

$25.25 - $34.75/hr

They are seeking an experienced IT Support Lead to deliver exceptional technical support, improve IT operations, and enhance the employee experience. Responsibilities : • Provide hands-on technical ...

PEOPLE TECHNOLOGY AND PROCESSES LLC

$13.50 - $18/hr

Position title : Assistant IT Support Lead Location : Fort Bragg (Fort Liberty), NC Clearance required : SECRET Responsibilities include (but are not limited to): * Support IT Operations Branch ...

OpenAI

Executive IT Support Lead

San Francisco, CA · On-site

As the Executive IT Support Lead, you will build and lead a high-touch IT support program for OpenAI's executives, providing direct support and coordinating with IT and Security to meet their ...

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All JobsTech Support Lead Jobs

Tech Support Lead information

See salary details

$30K

$156.3K

$206K

How much do tech support lead jobs pay per year?

As of Jul 17, 2026, the average yearly pay for tech support lead in the United States is $156,348.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $205,000.00 per year, depending on experience, location, and employer.

How does a Tech Support Lead typically balance hands-on technical issue resolution with team management responsibilities?

A Tech Support Lead is often required to juggle direct involvement in complex technical issues while also overseeing and mentoring their support team. This balance is achieved by prioritizing escalated cases that require advanced expertise, delegating routine tasks to team members, and regularly monitoring team performance. Leads also conduct training sessions, manage schedules, and ensure that support processes align with organizational goals. Effective time management and clear communication are essential to handle both hands-on and supervisory duties efficiently.

What are the key skills and qualifications needed to thrive as a Tech Support Lead, and why are they important?

To thrive as a Tech Support Lead, you need a deep understanding of IT systems, troubleshooting techniques, and customer service best practices, usually supported by relevant certifications or a degree in information technology. Familiarity with ticketing systems like Zendesk or ServiceNow, remote support tools, and diagnostic software is typically required. Strong leadership, problem-solving, and communication skills set standout Tech Support Leads apart by enabling effective team management and customer interactions. These competencies are crucial for resolving technical issues efficiently, maintaining high service standards, and guiding support teams to achieve performance goals.

What does a Tech Support Lead do?

A Tech Support Lead is responsible for overseeing a team of technical support specialists who assist users with hardware, software, and network issues. They coordinate daily operations, provide guidance to team members, and ensure that customer issues are resolved efficiently. Additionally, they may handle complex technical problems, train new staff, and work with other departments to improve support processes. Their role is crucial in maintaining high levels of customer satisfaction and effective IT operations.

What is the difference between Tech Support Lead vs Tech Support Specialist?

AspectTech Support LeadTech Support Specialist
CertificationsCompTIA A+, Network+, or similar; leadership certificationsCompTIA A+, Network+, or similar
Work EnvironmentSupervises support teams, manages escalationsProvides direct technical support to users
ResponsibilitiesTeam management, process improvement, escalation handlingTroubleshooting, customer support, issue resolution

The Tech Support Lead typically oversees support teams, manages escalations, and improves support processes, requiring leadership skills and relevant certifications. The Tech Support Specialist focuses on providing technical assistance directly to users, with a primary emphasis on troubleshooting and customer service. Both roles often share similar certifications and work in customer support environments, but the Lead has additional managerial responsibilities.

More about Tech Support Lead jobs
What job categories do people searching Tech Support Lead jobs look for? The top searched job categories for Tech Support Lead jobs are:
Tech Support Lead jobs near you
Infographic showing various Tech Support Lead job openings in the United States as of July 2026, with employment types broken down into 88% Full Time, 10% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $156,348 per year, or $75.2 per hour.
IT Support Lead

IT Support Lead

ABC Consulting

Austin, TX

Other

Re-posted 27 days ago

Job description

Position Overview:We are seeking an IT Support Lead to oversee our support operations, lead the IT support team, and ensure efficient issue resolution while delivering exceptional service.

Key Responsibilities:

  • Team Leadership: Mentor and guide IT support technicians, ensuring their growth and optimal performance.
  • Issue Resolution: Address complex technical problems, serving as an escalation point for resolutions.
  • Customer Service: Maintain high customer satisfaction through timely and courteous support.
  • Incident Management: Monitor and manage support tickets, ensuring timely resolution.
  • Technical Expertise: Provide expert guidance to the team and users, staying updated with IT trends.
  • Process Improvement: Enhance support processes to boost efficiency and quality.
  • Collaboration: Work with cross-functional teams to ensure seamless operations.
  • Vendor Management: Coordinate with vendors for timely procurement of resources.
  • Training: Develop training programs for the team's skills advancement.

Qualifications:

  • Bachelor's degree in IT or related field (or equivalent experience).
  • X years in IT support with complex issue resolution experience.
  • Prior leadership or supervisory experience.
  • Proficiency in diverse operating systems and applications.
  • Strong communication and problem-solving skills.
  • Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.
  • Adaptability in a fast-paced tech environment.

Benefits:

  • Competitive compensation and benefits.
  • Lead and shape a growing IT support team.
  • Exposure to cutting-edge technologies.
  • Professional development opportunities.
  • Inclusive and collaborative work culture.
  • Employee wellness programs.

If you're a motivated IT professional with leadership skills, join us in delivering top-tier IT support and driving our organization's success.


  • Apply