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Tech Support Lead Jobs (NOW HIRING)

ABC Consulting

IT Support Lead

Austin, TX · On-site

We are seeking an IT Support Lead to oversee our support operations, lead the IT support team, and ensure efficient issue resolution while delivering exceptional service. Key Responsibilities: * Team ...

FiscalNote

IT Support Lead

$80K - $95K/yr

About the Position The IT Support Lead reports to the VP, Information Security and will oversee the day-to-day delivery of L1/L2 IT support operations at FiscalNote. This role provides direct ...

FiscalNote

IT Support Lead

Charleston, WV · Remote

$80K - $95K/yr

About the Position The IT Support Lead reports to the VP, Information Security and will oversee the day-to-day delivery of L1/L2 IT support operations at FiscalNote. This role provides direct ...

Herring Bank

IT Support Lead

Amarillo, TX

$25/hr

The IT Support Lead supports the lifecycle of end-user technology across the bank, including workstations, printers, mobile devices, conference room technology, IP phones, end-user software, and ...

Greater Nashua Mental Health

IT Support Lead

Nashua, NH

$26.17 - $35.41/hr

The IT Support Lead collaborates closely with IT staff and vendors to maintain reliable systems, support clinical applications, and enhance overall user experience. Key Responsibilities * Oversee ...

Implus

IT Support Lead

Durham, NC · On-site

The IT Support Lead will play a vital role in the IT organization's overall success. This position manages daily IT support operations and directly leads a team of IT Support Technicians, ensuring ...

InfoPeople Corp

IT Support Lead

Framingham, MA · On-site

$22.25 - $30.50/hr

IT Support LeadIntroduction: The IT Support Lead will be responsible for serving as the primary point of contact for all Primary Care Providers experiencing technology issues with the Ethizo EMR and ...

Implus

IT Support Lead

Durham, NC · On-site

The IT Support Lead will play a vital role in the IT organization's overall success. This position manages daily IT support operations and directly leads a team of IT Support Technicians, ensuring ...

Herring Bank

IT Support Lead

Amarillo, TX · On-site

$25/hr

The IT Support Lead supports the lifecycle of end-user technology across the bank, including workstations, printers, mobile devices, conference room technology, IP phones, end-user software, and ...

NoTraffic

IT Support Lead

Overland Park, KS · On-site

We are looking for a hands‑on IT Support Lead to independently own and manage all IT operations across our US region, including our Kansas City office and manufacturing facilities. Sole US IT owner ...

Leidos

IT Support Lead

Washington, DC · On-site

The IT Support Lead leads daily SEC Customer Service Desk (CSD) operations supporting the ISS contract, including call-in, walk-in, email, and self-service portal intake channels as the primary front ...

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Tech Support Lead information

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$30K

$156.3K

$206K

How much do tech support lead jobs pay per year?

As of Jun 6, 2026, the average yearly pay for tech support lead in the United States is $156,348.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $205,000.00 per year, depending on experience, location, and employer.

How does a Tech Support Lead typically balance hands-on technical issue resolution with team management responsibilities?

A Tech Support Lead is often required to juggle direct involvement in complex technical issues while also overseeing and mentoring their support team. This balance is achieved by prioritizing escalated cases that require advanced expertise, delegating routine tasks to team members, and regularly monitoring team performance. Leads also conduct training sessions, manage schedules, and ensure that support processes align with organizational goals. Effective time management and clear communication are essential to handle both hands-on and supervisory duties efficiently.

What are the key skills and qualifications needed to thrive as a Tech Support Lead, and why are they important?

To thrive as a Tech Support Lead, you need a deep understanding of IT systems, troubleshooting techniques, and customer service best practices, usually supported by relevant certifications or a degree in information technology. Familiarity with ticketing systems like Zendesk or ServiceNow, remote support tools, and diagnostic software is typically required. Strong leadership, problem-solving, and communication skills set standout Tech Support Leads apart by enabling effective team management and customer interactions. These competencies are crucial for resolving technical issues efficiently, maintaining high service standards, and guiding support teams to achieve performance goals.

What does a Tech Support Lead do?

A Tech Support Lead is responsible for overseeing a team of technical support specialists who assist users with hardware, software, and network issues. They coordinate daily operations, provide guidance to team members, and ensure that customer issues are resolved efficiently. Additionally, they may handle complex technical problems, train new staff, and work with other departments to improve support processes. Their role is crucial in maintaining high levels of customer satisfaction and effective IT operations.

What is the difference between Tech Support Lead vs Tech Support Specialist?

AspectTech Support LeadTech Support Specialist
CertificationsCompTIA A+, Network+, or similar; leadership certificationsCompTIA A+, Network+, or similar
Work EnvironmentSupervises support teams, manages escalationsProvides direct technical support to users
ResponsibilitiesTeam management, process improvement, escalation handlingTroubleshooting, customer support, issue resolution

The Tech Support Lead typically oversees support teams, manages escalations, and improves support processes, requiring leadership skills and relevant certifications. The Tech Support Specialist focuses on providing technical assistance directly to users, with a primary emphasis on troubleshooting and customer service. Both roles often share similar certifications and work in customer support environments, but the Lead has additional managerial responsibilities.

More about Tech Support Lead jobs
What job categories do people searching Tech Support Lead jobs look for? The top searched job categories for Tech Support Lead jobs are:
Tech Support Lead jobs near you
Infographic showing various Tech Support Lead job openings in the United States as of May 2026, with employment types broken down into 3% Internship, 10% As Needed, 67% Full Time, 10% Part Time, and 10% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $156,348 per year, or $75.2 per hour.
IT Support Lead

IT Support Lead

ABC Consulting

Austin, TX • On-site

Other

Posted 17 days ago

Job description

Position Overview:We are seeking an IT Support Lead to oversee our support operations, lead the IT support team, and ensure efficient issue resolution while delivering exceptional service.

Key Responsibilities:

  • Team Leadership: Mentor and guide IT support technicians, ensuring their growth and optimal performance.
  • Issue Resolution: Address complex technical problems, serving as an escalation point for resolutions.
  • Customer Service: Maintain high customer satisfaction through timely and courteous support.
  • Incident Management: Monitor and manage support tickets, ensuring timely resolution.
  • Technical Expertise: Provide expert guidance to the team and users, staying updated with IT trends.
  • Process Improvement: Enhance support processes to boost efficiency and quality.
  • Collaboration: Work with cross-functional teams to ensure seamless operations.
  • Vendor Management: Coordinate with vendors for timely procurement of resources.
  • Training: Develop training programs for the team's skills advancement.

Qualifications:

  • Bachelor's degree in IT or related field (or equivalent experience).
  • X years in IT support with complex issue resolution experience.
  • Prior leadership or supervisory experience.
  • Proficiency in diverse operating systems and applications.
  • Strong communication and problem-solving skills.
  • Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.
  • Adaptability in a fast-paced tech environment.

Benefits:

  • Competitive compensation and benefits.
  • Lead and shape a growing IT support team.
  • Exposure to cutting-edge technologies.
  • Professional development opportunities.
  • Inclusive and collaborative work culture.
  • Employee wellness programs.

If you're a motivated IT professional with leadership skills, join us in delivering top-tier IT support and driving our organization's success.


  • Apply