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Tech Support Lead Jobs (NOW HIRING)

MKS2 Technologies

Assistant IT Support Lead

Liberty, NC · On-site

$125K - $130K/yr

The Assistant IT Support Lead serves as a key member of the cybersecurity team responsible for maintaining system accreditation, administering RMF packages, supporting security assessments, and ...

Raising Cane's

IT Support Lead

Plano, TX · On-site

$20 - $27.50/hr

The IT Support Lead delivers a high-quality technical support for Restaurant Support Office (RSO) Crew and Leaders, serving as a trusted technology partner for senior and executive leadership. This ...

Hyperiongrp

IT Support Lead

New York, NY · Hybrid

Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. IT Support Lead Key Responsibilities ...

Lukos

IT Support Lead Minimum Qualifications Summary Certification & Education * A Bachelor's degree in an IT-related field, or an Associate degree in an IT-related field paired with ten years of IT Lead ...

Lukos

IT Support Lead

Fort Liberty, NC

IT Support Lead Minimum Qualifications Summary Certification amp; Education * A Bachelor's degree in an IT-related field, or an Associate degree in an IT-related field paired with ten years of IT Lea ...

Ci

Executive Technology Support Lead

Miami, FL · Hybrid

Role Overview The Executive Technology Support Lead delivers high-touch, white-glove technology support to the firm's most senior executives, principals, executive assistants, and other business ...

PEOPLE TECHNOLOGY AND PROCESSES LLC

$13.50 - $18/hr

Position title : Assistant IT Support Lead Location : Fort Bragg (Fort Liberty), NC Clearance required : SECRET Responsibilities include (but are not limited to): * Support IT Operations Branch ...

HP IQ

IT Support Lead

San Francisco, CA · On-site

$25.25 - $34.75/hr

They are seeking an experienced IT Support Lead to deliver exceptional technical support, improve IT operations, and enhance the employee experience. Responsibilities : • Provide hands-on technical ...

MKS2 Technologies

Assistant IT Support Lead

Fort Bragg, CA · On-site

$125K - $130K/yr

The Assistant IT Support Lead serves as a key member of the cybersecurity team responsible for maintaining system accreditation, administering RMF packages, supporting security assessments, and ...

Tier4 Group

IT Operations Support Lead

Atlanta, GA · On-site

IT Support Lead Location: East Cobb (near the Battery) Onsite: 5 days per week 6 Month Contract to Hire We're working with a growing organization that's looking for an IT Support Lead who's ready for ...

AVI Foodsystems

Executive IT Support Lead

Warren, OH · On-site

AVI Foodsystems is a respected food service company seeking an Executive IT Support Lead to provide dedicated technical support to their C-Suite and family owners. This role involves managing ...

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All JobsTech Support Lead Jobs

Tech Support Lead information

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$30K

$156.3K

$206K

How much do tech support lead jobs pay per year?

As of Aug 6, 2026, the average yearly pay for tech support lead in the United States is $156,348.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $205,000.00 per year, depending on experience, location, and employer.

How does a Tech Support Lead typically balance hands-on technical issue resolution with team management responsibilities?

A Tech Support Lead is often required to juggle direct involvement in complex technical issues while also overseeing and mentoring their support team. This balance is achieved by prioritizing escalated cases that require advanced expertise, delegating routine tasks to team members, and regularly monitoring team performance. Leads also conduct training sessions, manage schedules, and ensure that support processes align with organizational goals. Effective time management and clear communication are essential to handle both hands-on and supervisory duties efficiently.

What are the key skills and qualifications needed to thrive as a Tech Support Lead?

To thrive as a Tech Support Lead, you need a deep understanding of IT systems, troubleshooting techniques, and customer service best practices, usually supported by relevant certifications or a degree in information technology. Familiarity with ticketing systems like Zendesk or ServiceNow, remote support tools, and diagnostic software is typically required. Strong leadership, problem-solving, and communication skills set standout Tech Support Leads apart by enabling effective team management and customer interactions. These competencies are crucial for resolving technical issues efficiently, maintaining high service standards, and guiding support teams to achieve performance goals.

What does a Tech Support Lead do?

A Tech Support Lead is responsible for overseeing a team of technical support specialists who assist users with hardware, software, and network issues. They coordinate daily operations, provide guidance to team members, and ensure that customer issues are resolved efficiently. Additionally, they may handle complex technical problems, train new staff, and work with other departments to improve support processes. Their role is crucial in maintaining high levels of customer satisfaction and effective IT operations.

What is the average salary of a tech support lead?

The average salary of a tech support lead typically ranges from $50,000 to $80,000 per year, depending on experience, location, and company size. Factors such as technical skills, certifications, and leadership responsibilities can influence compensation levels.

What is the difference between Tech Support Lead vs Tech Support Specialist?

AspectTech Support LeadTech Support Specialist
CertificationsCompTIA A+, Network+, or similar; leadership certificationsCompTIA A+, Network+, or similar
Work EnvironmentSupervises support teams, manages escalationsProvides direct technical support to users
ResponsibilitiesTeam management, process improvement, escalation handlingTroubleshooting, customer support, issue resolution

The Tech Support Lead typically oversees support teams, manages escalations, and improves support processes, requiring leadership skills and relevant certifications. The Tech Support Specialist focuses on providing technical assistance directly to users, with a primary emphasis on troubleshooting and customer service. Both roles often share similar certifications and work in customer support environments, but the Lead has additional managerial responsibilities.

More about Tech Support Lead jobs
What job categories do people searching Tech Support Lead jobs look for? The top searched job categories for Tech Support Lead jobs are:
Tech Support Lead jobs near you
Infographic showing various Tech Support Lead job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $156,348 per year, or $75.2 per hour.

Assistant IT Support Lead

MKS2 Technologies

Liberty, NC • On-site

$125K - $130K/yr

Full-time

Posted 14 days ago

Job description

MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients. Our commitment to excellence and our "Mission First" orientation has resulted in steady growth and an expanding client base across government agencies. We have employees nationwide and for the past three consecutive years were named one of the fastest growing Veteran-owned companies in the nation. Please take a moment to browse through our website and learn more about what it means to serve with MKS2.
Assistant IT Support Lead
Location: Fort Bragg, NC
Clearance Required: Active Secret Clearance
Employment Type: Full-Time
Salary Range: $125,000 - $130,000 annually
Position Overview
MKS2 is seeking a highly qualified Assistant IT Support Lead to support cybersecurity operations, Risk Management Framework (RMF) compliance, vulnerability management, and information assurance programs for mission-critical Department of Defense systems. The Assistant IT Support Lead serves as a key member of the cybersecurity team responsible for maintaining system accreditation, administering RMF packages, supporting security assessments, and ensuring compliance with DoD cybersecurity requirements.
This position provides technical leadership in cybersecurity operations and works closely with the IT Support Lead, Information System Owners, Security Managers, and government stakeholders to maintain secure and compliant information systems.
Key Responsibilities
  • Support cybersecurity operations and RMF compliance efforts across enterprise IT environments.
  • Develop, maintain, and update RMF artifacts, including System Security Plans (SSPs), Plans of Action and Milestones (POA&Ms), security assessment documentation, and authorization packages.
  • Administer and manage DoD RMF packages within the Enterprise Mission Assurance Support Service (eMASS).
  • Conduct vulnerability assessments and security compliance reviews utilizing ACAS/Nessus and related cybersecurity tools.
  • Analyze security findings and develop remediation recommendations to reduce cyber risk.
  • Support continuous monitoring activities and security control assessments.
  • Assist in security architecture reviews and implementation of cybersecurity controls.
  • Support cybersecurity incident response activities, investigations, and documentation requirements.
  • Coordinate with system administrators, network engineers, and program stakeholders to ensure timely vulnerability remediation.
  • Monitor compliance with DoD cybersecurity regulations, RMF requirements, and applicable security directives.
  • Prepare reports, briefings, compliance documentation, and status updates for government leadership.
  • Support audits, inspections, accreditation efforts, and cybersecurity readiness reviews.
Required Qualifications
Education
  • Bachelor's degree in Information Technology, Cybersecurity, Computer Science, Information Systems, or a related technical field.
  • Associate degree plus five (5) years of relevant cybersecurity or IT experience may substitute for the bachelor's degree requirement.
Certifications
  • Current DoD Cyber Workforce Framework (DCWF) Information Systems Security Officer (ISSO) 722 qualification.
  • Intermediate or advanced cybersecurity certification such as:
    • CISSP (Certified Information Systems Security Professional)
    • CISM (Certified Information Security Manager)
    • Equivalent DoD-approved certification
  • Minimum of 20 Continuing Professional Development (CPD) hours annually.
  • Must meet all applicable DoD 8140.03 certification requirements at time of contract award.
Experience
  • Minimum two (2) years of experience managing DoD RMF authorization packages within eMASS.
  • Experience conducting ACAS/Nessus vulnerability scanning and analysis.
  • Experience developing and maintaining System Security Plans (SSPs), POA&Ms, security control documentation, and RMF artifacts.
  • Experience supporting cybersecurity compliance and accreditation efforts within DoD environments.
  • Familiarity with NIST RMF, security controls, continuous monitoring, and vulnerability management processes.
Clearance
  • Active Secret Security Clearance required.
Desired Qualifications
  • Experience supporting Department of Defense or Special Operations Forces IT environments.
  • Knowledge of cybersecurity engineering, system hardening, and secure system design principles.
  • Experience supporting Authority to Operate (ATO) and security accreditation activities.
  • Familiarity with Security Technical Implementation Guides (STIGs) and vulnerability remediation processes.
  • Experience participating in cybersecurity audits, inspections, and security assessments.
  • Knowledge of cloud security, virtualization technologies, and enterprise cybersecurity tools.
Knowledge, Skills, and Abilities
  • Strong understanding of DoD RMF processes, NIST cybersecurity standards, and federal compliance requirements.
  • Proficiency with eMASS administration and authorization package management.
  • Experience utilizing ACAS, Nessus, and related vulnerability assessment tools.
  • Ability to analyze cybersecurity risks and develop effective mitigation strategies.
  • Strong technical writing skills with the ability to create comprehensive RMF documentation.
  • Excellent communication and collaboration skills supporting multidisciplinary technical teams.
  • Ability to manage multiple projects and priorities within a dynamic operational environment.
Work Environment
  • Located at Fort Bragg, North Carolina supporting mission-critical government information systems.
  • May require occasional after-hours support during cybersecurity incidents, accreditation activities, or operational requirements.
  • Collaborative work environment supporting cybersecurity, network, and systems administration teams.
Why Join MKS2
At MKS2, we provide innovative cybersecurity and IT solutions that support the warfighter and critical national security missions. Our professionals work alongside government and military partners to ensure secure, reliable, and compliant information systems across demanding operational environments.
Salary Range: $125,000 - $130,000 annually
Location: Fort Bragg, NC
Security Clearance: Active Secret Clearance Required
Mission Area: Cybersecurity, RMF Compliance, and Information Assurance Support
Diversity creates a healthier atmosphere: MKS2 Technologies is proud to be an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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