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Tech Support Lead Jobs (NOW HIRING)

Peraton

IT Support Lead

Silver Spring, MD · On-site

$66K - $106K/yr

Responsibilities Peraton is seeking a skilled and motivated IT Support Lead Associate to join our Corporate IT team, based in Silver Spring, MD. Responsibilities include: * Endpoint Support:

Ci

Executive Technology Support Lead

Miami, FL · Hybrid

Role Overview The Executive Technology Support Lead delivers high-touch, white-glove technology support to the firm's most senior executives, principals, executive assistants, and other business ...

New

HP IQ

IT Support Lead

San Francisco, CA · On-site

$25.25 - $34.75/hr

They are seeking an experienced IT Support Lead to deliver exceptional technical support, improve IT operations, and enhance the employee experience. Responsibilities : • Provide hands-on technical ...

OpenAI

Executive IT Support Lead

San Francisco, CA · On-site

About the Role As Executive IT Support Lead you will build and lead a high-touch, white-glove IT support program for OpenAI's executives. Your responsibilities include designing a program that grows ...

Atom Computing

Senior IT Support Lead

Boulder, CO

$80K - $110K/yr

We are seeking a Senior IT Support Lead to be the operational backbone of our IT team, located in our Boulder, Colorado office and offering support to all our offices nationally. In this role, you ...

AVI Foodsystems

Executive IT Support Lead

Sharon, PA

$75K - $90K/yr

AVI Foodsystems is looking for an energetic and optimistic team member to fill the role of Executive IT Support Lead. Founded in 1960, AVI Foodsystems has evolved into one of the most respected and ...

AVI Foodsystems, Inc

Executive IT Support Lead

Warren, OH · On-site

$75K - $90K/yr

AVI Foodsystems is looking for an energetic and optimistic team member to fill the role of Executive IT Support Lead. Founded in 1960, AVI Foodsystems has evolved into one of the most respected and ...

AVI Foodsystems

Executive IT Support Lead

Youngstown, OH · On-site

$75K - $90K/yr

AVI Foodsystems is looking for an energetic and optimistic team member to fill the role of Executive IT Support Lead. Founded in 1960, AVI Foodsystems has evolved into one of the most respected and ...

AVI Foodsystems

Executive IT Support Lead

Warren, OH · On-site

$75K - $90K/yr

AVI Foodsystems is looking for an energetic and optimistic team member to fill the role of Executive IT Support Lead. Founded in 1960, AVI Foodsystems has evolved into one of the most respected and ...

AVI Foodsystems

Executive IT Support Lead

Akron, OH · On-site

$75K - $90K/yr

AVI Foodsystems is looking for an energetic and optimistic team member to fill the role of Executive IT Support Lead. Founded in 1960, AVI Foodsystems has evolved into one of the most respected and ...

Atom Computing

Senior IT Support Lead

Boulder, CO · On-site

$80K - $110K/yr

We are seeking a Senior IT Support Lead to be the operational backbone of our IT team, located in our Boulder, Colorado office and offering support to all our offices nationally. In this role, you ...

Atom Computing

Senior IT Support Lead

Boulder, CO · On-site

$80K - $110K/yr

We are seeking a Senior IT Support Lead to be the operational backbone of our IT team, located in our Boulder, Colorado office and offering support to all our offices nationally. In this role, you ...

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All JobsTech Support Lead Jobs

Tech Support Lead information

See salary details

$30K

$156.3K

$206K

How much do tech support lead jobs pay per year?

As of Jun 27, 2026, the average yearly pay for tech support lead in the United States is $156,348.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $205,000.00 per year, depending on experience, location, and employer.

How does a Tech Support Lead typically balance hands-on technical issue resolution with team management responsibilities?

A Tech Support Lead is often required to juggle direct involvement in complex technical issues while also overseeing and mentoring their support team. This balance is achieved by prioritizing escalated cases that require advanced expertise, delegating routine tasks to team members, and regularly monitoring team performance. Leads also conduct training sessions, manage schedules, and ensure that support processes align with organizational goals. Effective time management and clear communication are essential to handle both hands-on and supervisory duties efficiently.

What are the key skills and qualifications needed to thrive as a Tech Support Lead, and why are they important?

To thrive as a Tech Support Lead, you need a deep understanding of IT systems, troubleshooting techniques, and customer service best practices, usually supported by relevant certifications or a degree in information technology. Familiarity with ticketing systems like Zendesk or ServiceNow, remote support tools, and diagnostic software is typically required. Strong leadership, problem-solving, and communication skills set standout Tech Support Leads apart by enabling effective team management and customer interactions. These competencies are crucial for resolving technical issues efficiently, maintaining high service standards, and guiding support teams to achieve performance goals.

What does a Tech Support Lead do?

A Tech Support Lead is responsible for overseeing a team of technical support specialists who assist users with hardware, software, and network issues. They coordinate daily operations, provide guidance to team members, and ensure that customer issues are resolved efficiently. Additionally, they may handle complex technical problems, train new staff, and work with other departments to improve support processes. Their role is crucial in maintaining high levels of customer satisfaction and effective IT operations.

What is the difference between Tech Support Lead vs Tech Support Specialist?

AspectTech Support LeadTech Support Specialist
CertificationsCompTIA A+, Network+, or similar; leadership certificationsCompTIA A+, Network+, or similar
Work EnvironmentSupervises support teams, manages escalationsProvides direct technical support to users
ResponsibilitiesTeam management, process improvement, escalation handlingTroubleshooting, customer support, issue resolution

The Tech Support Lead typically oversees support teams, manages escalations, and improves support processes, requiring leadership skills and relevant certifications. The Tech Support Specialist focuses on providing technical assistance directly to users, with a primary emphasis on troubleshooting and customer service. Both roles often share similar certifications and work in customer support environments, but the Lead has additional managerial responsibilities.

More about Tech Support Lead jobs
What job categories do people searching Tech Support Lead jobs look for? The top searched job categories for Tech Support Lead jobs are:
Tech Support Lead jobs near you
Infographic showing various Tech Support Lead job openings in the United States as of June 2026, with employment types broken down into 53% Full Time, 45% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $156,348 per year, or $75.2 per hour.

IT Support Lead

Advanced IT Concepts LLC

Fort Liberty, NC • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 hours ago

Job description




Job Title: IT Support Lead

Location: Fort Bragg, NC

Reports to: Program Manager

This position is designated as Key Personnel and is subject to Government review and approval.

*Contingent on award*

Company Overview

Advanced IT Concepts (AITC) is a rapidly growing engineering and technology services company specializing in systems engineering and integration, test and training systems support, range instrumentation and modernization, enterprise IT services, and mission-focused professional services. We support Department of Defense and federal government customers with expertise in live-fire and training range systems, network and communications infrastructure, systems lifecycle engineering, audiovisual and simulation systems, cybersecurity, program and project management, and global field service and sustainment. Our team provides end-to-end solutions spanning system design, integration, deployment, sustainment, and lifecycle modernization to ensure mission readiness for complex training and operational environments.

Advanced IT is an ISO 9001:2015 certified organization, operating under a disciplined quality management framework that ensures consistent delivery, continuous improvement, and customer satisfaction. All employees are trained in and required to adhere to Advanced IT’s established quality standards, policies, and procedures to ensure reliable, compliant, and high-quality performance across all programs and projects.


Security Clearance: Secret


Position Summary
Provides technical leadership for IT support operations for DoD environments, ensuring secure, reliable, and compliant delivery of services across datacenter, virtualization, network, and storage platforms. Leads day-to-day support activities, coordinates incident response, and partners with cybersecurity stakeholders to sustain risk management and authorization requirements. This position supports Quality Control objectives by ensuring IT services, cybersecurity controls, and system availability meet contract performance requirements through documented activities, metrics, and corrective actions as defined in the program Quality Control Plan.

Key Responsibilities
  • Lead and supervise a technical team providing Tier 2/3 support for DoD systems and mission environments.
  • Oversee daily IT operations including datacenter services, virtualization platforms, networks, and storage systems to meet availability and performance objectives.
  • Coordinate security incident response activities, including triage, containment, eradication, recovery, and after-action reporting.
  • Manage vulnerability identification and remediation efforts; support vulnerability management and penetration testing activities as required.
  • Support security assessment and authorization (A&A) activities and sustain Authorization to Operate (ATO) posture in coordination with cybersecurity stakeholders.
  • Execute and sustain NIST Risk Management Framework (RMF) processes, documentation, and continuous monitoring activities.
  • Develop, improve, and enforce SOPs, technical standards, and configuration baselines aligned to cybersecurity principles and best practices.
  • Provide status reporting, metrics, and briefings to leadership; coordinate with customers and stakeholders to prioritize work and manage risk.
  • Ensure personnel maintain required training, certifications, and Continuous Professional Development (CPD).
  • Support Quality Control activities by documenting inspections, audits, vulnerability remediation actions, and corrective measures related to IT systems, cybersecurity posture, and service delivery.
  • Support continuity of operations by identifying, documenting, and mitigating technical risks that could impact system availability, security posture, or mission execution.
Required Qualifications
  • Bachelor’s degree in an IT-related field OR Associate degree with ten (10) years of IT Lead experience.
  • Current DCWF Information Systems Security Manager (ISSM – 722) certification (e.g., CISSP, CISM, or equivalent).
  • Minimum of twenty (20) hours annual Continuous Professional Development (CPD).
  • Demonstrated expertise in:
    • Cybersecurity principles and best practices
    • NIST RMF processes
    • Security incident response
    • Vulnerability management and penetration testing
    • Security assessment and authorization
  • Experience supervising technical teams supporting DoD systems.
  • Experience managing datacenter, virtualization, network, and storage environments.
Preferred Qualifications
  • Advanced RMF/ATO sustainment experience in eMASS.
  • Experience supporting SOF-specific mission command training enclaves.
  • Prior interaction with ISSMs and Authorizing Officials.
Additional Notes

Work may be performed in secure spaces and may require adherence to customer site policies and established change/control procedures. Off-hours support may be required for planned maintenance windows or incident response.


Compensation

Salary and benefits will be commensurate with experience, expertise, education, and potential. All hired individuals are eligible to participate in a wide range of benefits including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more.


Advanced IT provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws and offers equal opportunity for VEVRAA Protected Veterans. Advanced IT, will not discriminate against employees and job applicants who inquire about, discuss, or disclose compensation information.


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