Vip It Support Jobs (NOW HIRING)

DirectViz Solutions (DVS) is a dynamic and rapidly growing government contractor committed to delivering innovative IT solutions that address the mission-critical needs of our government clients. Through the expertise and dedication of our talented team, we provide cutting-edge technology services designed to achieve success and exceed expectations.

At DVS, we prioritize our employees as our greatest asset. We offer competitive compensation, comprehensive medical benefits, a 401(k) match, generous PTO accrual, professional development reimbursement, corporate-funded technology certifications, and robust employee recognition and appreciation programs.

Position Overview

The HQ VIP Support Service Desk role provides high‑touch, white‑glove IT support for executive leadership within a government environment. This position requires discretion, responsiveness, and strong technical expertise.

Key Responsibilities

• Provide dedicated, priority IT support for executive and senior leadership users.
• Respond rapidly to VIP incidents and service requests, meeting enhanced response thresholds.
• Deliver in‑person troubleshooting and technical assistance for hardware, software, mobile devices, and AV systems.
• Coordinate escalations with Tier 2, Tier 3, AV, and asset management teams.
• Maintain accurate documentation of VIP tickets, issues, and resolutions.
• Ensure a professional, discreet, and customer‑focused support experience.

Required Experience

• 7+ years of hands‑on IT support experience
• 3+ years supporting senior executive‑level or VIP customers
• Experience working in government or highly regulated environments

Required Certifications

• ITIL 4 Foundation
• ITIL 4 Strategic Leader or Certified Customer Service Professional (CCSP)
• SDI Service Desk Manager or HDI Support Center Manager
• CompTIA A+
• Security+ or other Cybersecurity Certification

Required Technologies

• Windows and macOS operating systems
• Mobile devices (iOS and Android)
• Microsoft 365 (Outlook, Teams, Office Suite)
• ITSM ticketing platforms with VIP workflows
• Endpoint management tools (Intune or equivalent)
• AV systems, peripherals, docks, and printers

Location & Work Model

• Primary: On‑site at government headquarters
• Hybrid: Minimal; consistent on‑site presence required

If you thrive on solving complex problems and building meaningful connections, we'd love to hear from you. Join our team and make an impact today!

Physical and Mental Qualifications:

• Maintain focus and awareness throughout scheduled working hours.
• Perform tasks requiring prolonged periods of sitting or standing at a desk, utilizing a computer, mouse, and keyboard.
• Lift and move objects weighing up to 15 pounds as needed.
• Exhibit excellent verbal and written communication skills, with a strong command of the English language.
• Demonstrate the ability to work independently while also collaborating effectively as part of a team.
• Quickly learn and retain routine tasks and processes.
• Possess strong organizational skills, attention to detail, business correspondence proficiency, and self-management capabilities.
• Perform the essential functions of the role satisfactorily; reasonable accommodation will be provided for employees with disabilities upon request.
• Accept and adapt to additional responsibilities or changes to assigned duties as determined by DirectViz Solutions (DVS).

DirectViz Solutions, LLC (DVS) is an equal opportunity employer who prohibits discrimination and harassment against any employee or applicant for employment based on race, , sex (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state or local law.

DVS has a zero-tolerance policy for harassment, threats, coercion, discrimination, and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974, or the Veterans Employment Opportunities Act of 1998.