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It Help Desk Tier 1 Jobs (NOW HIRING)

Siepe

IT Help Desk Tier 1

Dallas, TX · On-site

We don't just serve the industry - we help modernize it! Siepe is profitable, privately held, and ... As a Tier 1 IT Support Engineer, you will serve as the first point of contact for technical support ...

Ubertal Inc

IT Help Desk Analyst

Conyers, GA · On-site

Position Title: IT Help Desk Analyst Location: Conyers, GA Engagement Type: Contract Work Mode ... The position handles Tier 1 inquiries directly and escalates more complex technical issues to Tier ...

IntraEdge

Help Desk - Tier 1

Scottsdale, AZ · On-site

$20.25 - $27.25/hr

Uses the IT Service Management tool to accurately document all incoming Interactions and ... Keeps IT Service Desk team and management informed of any new support issues in a clear and timely ...

IntraEdge

Help Desk - Tier 1

Scottsdale, AZ · Hybrid

$20.50 - $27.50/hr

Facilitate Service Desk incident response/resolution and service request fulfillment services by ... Follow established Information Technology Infrastructure Library (ITIL) processes and procedures.

IntraEdge

Help Desk - Tier 1

Scottsdale, AZ · Hybrid

$20.50 - $27.50/hr

Facilitate Service Desk incident response/resolution and service request fulfillment services by ... Follow established Information Technology Infrastructure Library (ITIL) processes and procedures.

PCH Technologies

Be Seen First

Service Desk Tier 1 Technician

Pennsauken, NJ · On-site

$24 - $28/hr

Escalate complex issues with thorough documentation to Tier 2 and Engineering when needed What You Bring Required Experience * 1 to 2 years of experience in an IT help desk, customer support, or ...

Audit-Tel Inc

IT Help Desk

Cincinnati, OH · On-site

We have supported our troops throughout the years and love working with veterans. IT Help Desk ... 1 to 2 Years Education Required College preferred or High School Job Status Full Time Benefits:

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How much do it help desk tier 1 jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for it help desk tier 1 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is an IT Help Desk Tier 1?

IT Help Desk Tier 1 jobs are entry-level positions responsible for providing basic technical support and troubleshooting assistance to end users. This role typically handles common IT issues such as password resets, software installations, and connectivity problems, either over the phone, via email, or using remote support tools. Tier 1 technicians are the first point of contact for users seeking help and may escalate more complex issues to higher-tier support staff. Strong communication and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as an IT Help Desk Tier 1?

To thrive as an IT Help Desk Tier 1, you need a solid understanding of basic computer systems, troubleshooting techniques, and customer service, typically supported by a relevant associate degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and basic networking concepts is essential. Strong communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These competencies ensure timely resolution of technical issues and a positive user experience, which are crucial for organizational productivity.

What are the most common challenges faced by IT Help Desk Tier 1 professionals, and how can they be effectively managed?

IT Help Desk Tier 1 professionals often encounter challenges such as handling a high volume of support requests, troubleshooting a wide range of technical issues with limited information, and communicating effectively with users of varying technical backgrounds. To manage these challenges, it’s important to develop strong problem-solving skills, stay patient and empathetic when assisting users, and utilize available knowledge bases or escalation procedures when needed. Additionally, strong time management and prioritization skills help ensure timely resolution of issues while maintaining high-quality service.

What is the difference between It Help Desk Tier 1 vs It Support Specialist?

AspectIt Help Desk Tier 1It Support Specialist
CertificationsCompTIA A+, HDI-CSRCompTIA A+, Microsoft Certified
Work EnvironmentHelp desk, call center, remote supportHelp desk, on-site, remote support
ResponsibilitiesInitial troubleshooting, ticket logging, basic issuesAdvanced troubleshooting, hardware/software support

It Help Desk Tier 1 primarily handles basic technical issues and initial customer contact, while It Support Specialists often manage more complex problems and provide advanced support. Both roles require similar certifications and work environments, but differ in scope and technical depth.

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It Help Desk Tier 1 jobs near you
Infographic showing various It Help Desk Tier 1 job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

IT Help Desk Tier 1

Dallas, TX • On-site

Siepe
Finance and Insurance • 1 - 10 employees
Learn more about Siepeexternal

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Siepe is a fast-growing technology company headquartered in Dallas, TX – focused on helping investment managers turn complexity into clarity. We build software and data solutions that give hedge funds and financial services firms the visibility, speed, and confidence they need to make better decisions – faster. 
 
Our platform delivers a unified source of truth that empowers our clients with real-time, actionable insights. We don’t just serve the industry – we help modernize it! 
 
Siepe is profitable, privately held, and growing fast. We offer more than just competitive pay and great benefits—we offer the chance to do impactful work alongside sharp, driven teammates in a culture that rewards curiosity, initiative, and follow-through. Whether you come from finance, tech, or are charting a new path, you’ll find meaningful problems to solve, real ownership, and the momentum to grow your career with purpose. 

As a Tier 1 IT Support Engineer, you will serve as the first point of contact for technical support issues.  Primarily remotely supporting clients but on-site support will be needed at times. This role blends technical problem-solving with exceptional customer service/communication skills, supporting cloud-first environments and high-demand financial users.  It is vital that this role is carried out in a professional, courteous, and friendly manner as they will be working very closely with our client and represent Siepe.

We are currently seeking a customer service–focused engineer to provide white-glove onsite support for our primarily U.S. based clients. The position includes both support of Siepe employees and IT MSP client users. The client environments are heavily cloud-based, with minimal on-premises infrastructure.
 
We offer competitive compensation and benefits along with an opportunity to take ownership in a collaborative team environment. (Please note, unfortunately at this time we cannot offer visa sponsorship or relocation assistance.)
What You'll Be Doing
  • Delivering white glove service for support requests for end users, workstations, conference rooms, and any other IT managed resources
  • Work with our IT Infrastructure, Implementation, Relationship Management, and Service Desk teams supporting our client both as front-line Service Desk support, dedicated onsite support, and on implementation projects
  • Install, configure, and support local desktop applications in a Windows based environment
  • Install, configure, and support virtual and physical workstations (desktops/laptops with multiple monitors)
  • Monitor ticketing systems for inbound support requests, ensuring timely acknowledgment and response in accordance with defined SLAs
  • Monitor infrastructure and system alerts across all monitoring platforms, identifying, investigating, and escalating issues as required
  • Perform system health checks following a detailed checklist to verify the status of critical systems and services, addressing or escalating issues as necessary
  • Execute routine maintenance tasks as directed, ensuring adherence to standard operating procedures and change management processes
  • Managing and updating IT inventory
  • Coordinate escalations by contacting escalation team members or responsible personnel in the event of critical incidents requiring immediate attention.
  • Recommend and implement solutions that will help to propel Siepe’s reputation as a high-quality IT services provider in the financial services space
  • Work closely with senior leadership on opportunities where technical expertise is required during the business development process
What You'll Bring
  • 2-3 years of previous IT support experience; MSP experience preferred
  • Excellent communication and interpersonal skills
  • Excellent attention to detail and time management
  • Expertise with ticketing system(s), time entry/management, and SLA-drive environments
  • In-depth knowledge of Microsoft operating systems is required
    • Expert level knowledge in supporting Windows 10 and 11 workstations
    • Working knowledge of Windows Server 2025, 2022, and 2019
  • Proficient in Microsoft Active Directory (traditional and Entra ID)
    • Create AD users, groups, and group policies with minimal guidance
    • Manage workstations in traditional domain and Entra ID
    • Manage file server shares and permissions
  • Knowledge and experience with Microsoft 365
    • Entra ID
    • SharePoint
    • Endpoint/Intune
    • Exchange Online
    • Teams
  • Strong understanding of security best practices as it relates to securing local applications, end user data, and workstations
  • Amazon AWS and Microsoft Azure cloud support experience (setup, configuration, design and support of cloud based workloads)
  • Experience supporting and setting up Microsoft 365 users, accounts, configurations
  • Familiarity with Mobile Device Management and Mobile Application Management platforms (Endpoint/Intune, Azure Conditional Access)
  • Basic networking skills and infrastructure skills like:
    • Firewall configuration
    • Rule creation
    • Troubleshooting of network route and connectivity issues
    • Wireless network and access point setup and support
  • In-depth knowledge of supporting Excel and add-ins
  • Bloomberg application support experience
  • Software deployment experience
  • Cloud VOIP experience
  • Quickbooks support experience
  • Experience with Scripting – PowerShell and command line
  • Self-motivated, self-starter, and challenge-seeker
What We Offer

At Siepe, we don’t just hire talent, we build performance-driven teams empowered by transparency, curiosity, and continuous growth. Our Total Rewards go beyond the basics: they’re designed to reward bold thinking, support personal development, and create space for meaningful connection whether you're growing your career, your skill set, or your impact. 

Compensation & Financial Well-being:
- Competitive Compensation Packages, including Annual Performance-Based Bonuses 
- 401(k) Retirement Plan with company match to support your long-term financial goals 
- Employee Referral Program – earn rewards for helping us grow our talented team 

Health & Insurance Benefits
- Comprehensive Health, Dental, Vision, and Life Insurance 
- Flexible plans tailored to support individuals and families 

Learning & Career Growth
- Annual investment in your Learning & Development goals 
- On-the-job exposure to innovative technologies and financial strategies 
- Growth opportunities in a collaborative, fast-paced environment that values continuous improvement 

Time Off & Flexibility
- Flexible Time Off (FTO)  
- Flexibility to recharge and maintain work-life balance 

In-Office Perks & Culture
- Daily meal delivery allowance when working from the office 
- Monthly Celebrations and Quarterly Offsite Events 
- Annual Holiday Party to celebrate milestones and build team connection 
- A vibrant, inclusive office culture that blends fun with purpose 

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.