Help Desk Call Center Representative
$18 - $23/hr
Overview The Tier 1 Helpdesk Call Center Representative (CSR) will be responsible for providing ... This position is fully remote (work from home). Important: You must complete assessments!
Help Desk Call Center Representative
$18 - $23/hr
Overview The Tier 1 Helpdesk Call Center Representative (CSR) will be responsible for providing ... This position is fully remote (work from home). Important: You must complete assessments!
Help Desk Call Center Representative
$18 - $23/hr
Overview The Tier 1 Helpdesk Call Center Representative (CSR) will be responsible for providing ... This position is fully remote (work from home). Important: You must complete assessments!
Help Desk Call Center Representative
$18 - $23/hr
Overview The Tier 1 Helpdesk Call Center Representative (CSR) will be responsible for providing ... This position is fully remote (work from home). Important: You must complete assessments!
Work From Home
Virginia Beach, VA · On-site +1
We're looking for enthusiastic individuals who are passionate about helping both existing and ... Top-Tier Training: Participate in weekly training sessions led by industry leaders, enhancing your ...
Work From Home
Virginia Beach, VA · On-site +1
We're looking for enthusiastic individuals who are passionate about helping both existing and ... Top-Tier Training: Participate in weekly training sessions led by industry leaders, enhancing your ...
Work From Home
Virginia Beach, VA · On-site +1
We're looking for enthusiastic individuals who are passionate about helping both existing and ... Top-Tier Training: Participate in weekly training sessions led by industry leaders, enhancing your ...
Work From Home
Virginia Beach, VA · On-site +1
We're looking for enthusiastic individuals who are passionate about helping both existing and ... Top-Tier Training: Participate in weekly training sessions led by industry leaders, enhancing your ...
Work From Home
Virginia Beach, VA · On-site +1
We're looking for enthusiastic individuals who are passionate about helping both existing and ... Top-Tier Training: Participate in weekly training sessions led by industry leaders, enhancing your ...
Work From Home
Virginia Beach, VA · On-site +1
We're looking for enthusiastic individuals who are passionate about helping both existing and ... Top-Tier Training: Participate in weekly training sessions led by industry leaders, enhancing your ...
Work From Home
Virginia Beach, VA · On-site +1
We're looking for enthusiastic individuals who are passionate about helping both existing and ... Top-Tier Training: Participate in weekly training sessions led by industry leaders, enhancing your ...
Work From Home
Virginia Beach, VA · On-site +1
We're looking for enthusiastic individuals who are passionate about helping both existing and ... Top-Tier Training: Participate in weekly training sessions led by industry leaders, enhancing your ...
Work From Home
Virginia Beach, VA · On-site +1
We're looking for enthusiastic individuals who are passionate about helping both existing and ... Top-Tier Training: Participate in weekly training sessions led by industry leaders, enhancing your ...
Work From Home
Virginia Beach, VA · On-site +1
We're looking for enthusiastic individuals who are passionate about helping both existing and ... Top-Tier Training: Participate in weekly training sessions led by industry leaders, enhancing your ...
Work From Home
Virginia Beach, VA · On-site +1
We're looking for enthusiastic individuals who are passionate about helping both existing and ... Top-Tier Training: Participate in weekly training sessions led by industry leaders, enhancing your ...
Work From Home
Virginia Beach, VA · On-site +1
We're looking for enthusiastic individuals who are passionate about helping both existing and ... Top-Tier Training: Participate in weekly training sessions led by industry leaders, enhancing your ...
Work From Home
Virginia Beach, VA · On-site +1
We're looking for enthusiastic individuals who are passionate about helping both existing and ... Top-Tier Training: Participate in weekly training sessions led by industry leaders, enhancing your ...
Work From Home
Virginia Beach, VA · On-site +1
We're looking for enthusiastic individuals who are passionate about helping both existing and ... Top-Tier Training: Participate in weekly training sessions led by industry leaders, enhancing your ...
Tier 1 Help Desk Specialists are responsible for ticket triage, incident logging, clear ... Ability to work within a fast-paced, SLA-driven support environment. Our Equal Employment ...
Tier 1 Help Desk Specialists are responsible for ticket triage, incident logging, clear ... Ability to work within a fast-paced, SLA-driven support environment. Our Equal Employment ...
WORK FROM HOME
Hartford, CT · On-site +1
We are hiring coachable individuals comfortable with a 100% commission based income helping our ... Occasional travel for work for in-person conferences. If you are not currently licensed but have a ...
WORK FROM HOME
Hartford, CT · On-site +1
We are hiring coachable individuals comfortable with a 100% commission based income helping our ... Occasional travel for work for in-person conferences. If you are not currently licensed but have a ...
Be Seen First
IT Helpdesk Technician Tier 1
Redondo Beach, CA · Remote
$20 - $26/hr
IT Helpdesk Support Technician Tier 1 POSITION SUMMARY: The IT Helpdesk Support Technician responds ... This role supports work stations, company IT cyber defense, end-user troubleshooting, and device ...
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Be Seen First
IT Helpdesk Technician Tier 1
Redondo Beach, CA · Remote
$20 - $26/hr
IT Helpdesk Support Technician Tier 1 POSITION SUMMARY: The IT Helpdesk Support Technician responds ... This role supports work stations, company IT cyber defense, end-user troubleshooting, and device ...
WORK FROM HOME
Springfield, MA · On-site +1
$300 - $500/wk
We are looking for individuals interested in working from home, remotely, as life insurance sales ... Agents usually help 3 - 5 families each week, and average $300 - $500 for each family they help.
WORK FROM HOME
Springfield, MA · On-site +1
$300 - $500/wk
We are looking for individuals interested in working from home, remotely, as life insurance sales ... Agents usually help 3 - 5 families each week, and average $300 - $500 for each family they help.
WORK FROM HOME
Richmond, VA · On-site +1
$300 - $500/wk
We are looking for individuals interested in working from home, remotely, as life insurance sales ... Agents usually help 3 - 5 families each week, and average $300 - $500 for each family they help.
WORK FROM HOME
Richmond, VA · On-site +1
$300 - $500/wk
We are looking for individuals interested in working from home, remotely, as life insurance sales ... Agents usually help 3 - 5 families each week, and average $300 - $500 for each family they help.
WORK FROM HOME
Providence, RI · On-site +1
$300 - $500/wk
We are looking for individuals interested in working from home, remotely, as life insurance sales ... Agents usually help 3 - 5 families each week, and average $300 - $500 for each family they help.
WORK FROM HOME
Providence, RI · On-site +1
$300 - $500/wk
We are looking for individuals interested in working from home, remotely, as life insurance sales ... Agents usually help 3 - 5 families each week, and average $300 - $500 for each family they help.
WORK FROM HOME
Cedar Rapids, IA · On-site +1
$300 - $500/wk
We are looking for individuals interested in working from home, remotely, as life insurance sales ... Agents usually help 3 - 5 families each week, and average $300 - $500 for each family they help.
WORK FROM HOME
Cedar Rapids, IA · On-site +1
$300 - $500/wk
We are looking for individuals interested in working from home, remotely, as life insurance sales ... Agents usually help 3 - 5 families each week, and average $300 - $500 for each family they help.
WORK FROM HOME
High Point, NC · On-site +1
$300 - $500/wk
We are looking for individuals interested in working from home, remotely, as life insurance sales ... Agents usually help 3 - 5 families each week, and average $300 - $500 for each family they help.
WORK FROM HOME
High Point, NC · On-site +1
$300 - $500/wk
We are looking for individuals interested in working from home, remotely, as life insurance sales ... Agents usually help 3 - 5 families each week, and average $300 - $500 for each family they help.
WORK FROM HOME
Anaheim, CA · On-site +1
$300 - $500/wk
We are looking for individuals interested in working from home, remotely, as life insurance sales ... Agents usually help 3 - 5 families each week, and average $300 - $500 for each family they help.
WORK FROM HOME
Anaheim, CA · On-site +1
$300 - $500/wk
We are looking for individuals interested in working from home, remotely, as life insurance sales ... Agents usually help 3 - 5 families each week, and average $300 - $500 for each family they help.
WORK FROM HOME
Sioux Falls, SD · On-site +1
$300 - $500/wk
We are looking for individuals interested in working from home, remotely, as life insurance sales ... Agents usually help 3 - 5 families each week, and average $300 - $500 for each family they help.
WORK FROM HOME
Sioux Falls, SD · On-site +1
$300 - $500/wk
We are looking for individuals interested in working from home, remotely, as life insurance sales ... Agents usually help 3 - 5 families each week, and average $300 - $500 for each family they help.
WORK FROM HOME
Bend, OR · On-site +1
$300 - $500/wk
We are looking for individuals interested in working from home, remotely, as life insurance sales ... Agents usually help 3 - 5 families each week, and average $300 - $500 for each family they help.
WORK FROM HOME
Bend, OR · On-site +1
$300 - $500/wk
We are looking for individuals interested in working from home, remotely, as life insurance sales ... Agents usually help 3 - 5 families each week, and average $300 - $500 for each family they help.
Work From Home Tier 1 Helpdesk information
See salary details
$12.74 - $14.66
2% of jobs
$14.66 - $16.59
6% of jobs
$16.59 - $18.51
12% of jobs
$19.05 is the 25th percentile. Wages below this are outliers.
$18.51 - $20.43
17% of jobs
The median wage is $21.97 / hr.
$20.43 - $22.36
16% of jobs
$22.36 - $24.28
16% of jobs
$25.24 is the 75th percentile. Wages above this are outliers.
$24.28 - $26.20
12% of jobs
$26.20 - $28.13
7% of jobs
$28.13 - $30.05
6% of jobs
$30.05 - $31.97
3% of jobs
$31.97 - $33.89
2% of jobs
$12
$23
$33
How much do work from home tier 1 helpdesk jobs pay per hour?
As of Aug 16, 2026, the average hourly pay for work from home tier 1 helpdesk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.
What is the difference between Work From Home Tier 1 Helpdesk vs Work From Home Customer Support Representative?
| Aspect | Work From Home Tier 1 Helpdesk | Work From Home Customer Support Representative |
|---|---|---|
| Credentials | Basic IT certifications (e.g., CompTIA A+), technical knowledge | Customer service skills, sometimes basic computer knowledge |
| Work Environment | Technical support setup, troubleshooting tools | Call center or chat platform, customer interaction tools |
| Industry Usage | IT, tech support, telecommunications | Retail, e-commerce, service industries |
| Common Search/Comparison | Yes | No |
Work From Home Tier 1 Helpdesk roles focus on technical troubleshooting and require IT certifications, while Customer Support Representatives primarily handle customer inquiries and may need strong communication skills. Both roles are remote but serve different industry needs and skill sets.
More about Work From Home Tier 1 Helpdesk jobs
What cities are hiring for Work From Home Tier 1 Helpdesk jobs?
Cities with the most Work From Home Tier 1 Helpdesk job openings:
What states have the most Work From Home Tier 1 Helpdesk jobs?
States with the most job openings for Work From Home Tier 1 Helpdesk jobs include:
What job categories do people searching Work From Home Tier 1 Helpdesk jobs look for?
The top searched job categories for Work From Home Tier 1 Helpdesk jobs are:
Senture rating
6.1
Based on 41 frontline employees who took The Breakroom Quiz
35th of 71 rated call and contact centers
Job description
Overview
The Tier 1 Helpdesk Call Center Representative (CSR) will be responsible for providing exceptional Tier 1 customer support. This role involves handling inquiries from insurance issuers, agents, web brokers, CMS/CCIIO application users, Health Insurance Exchanges, and state agencies via phone, chat, and email.
This position is fully remote (work from home).
Important: You must complete assessments! Recruiters will not review your application submission until all assessments are complete.
At the end of the application, you'll see a screen titled "Digital Interview." Please wait a moment for the purple link to load-this will take you to the required assessments. These must be completed from a computer or laptop. Assessments must be completed before moving forward in the process.
Qualifications
Must successfully pass preemployment criteria testing and when applicable, an internet speed test
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Responsibilities
The Tier 1 Helpdesk Call Center Representative (CSR) will be responsible for providing exceptional Tier 1 customer support. This role involves handling inquiries from insurance issuers, agents, web brokers, CMS/CCIIO application users, Health Insurance Exchanges, and state agencies via phone, chat, and email.
This position is fully remote (work from home).
Important: You must complete assessments! Recruiters will not review your application submission until all assessments are complete.
At the end of the application, you'll see a screen titled "Digital Interview." Please wait a moment for the purple link to load-this will take you to the required assessments. These must be completed from a computer or laptop. Assessments must be completed before moving forward in the process.
Qualifications
- High School Diploma or GED.
- Ability to successfully pass a federal background investigation and drug screen.
- Prior experience as a customer service representative including help desk and ticketing support.
- Experience with help desk ticketing software such as ServiceNow, SolarWinds, or ZenDesk.
- Willingness to undergo training for business acumen adoption, service desk operational processes, and information dissemination aligned with a Tier 1 service desk function.
- Bilingual a plus
Must successfully pass preemployment criteria testing and when applicable, an internet speed test
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Responsibilities
- Deliver Tier 1 service desk support for various stakeholders, including insurance issuers, agents, web brokers, CMS/CCIIO application users, Health Insurance Exchanges, and state agencies.
- Assist with account access issues, such as password resets and unlocking accounts for marketplace applications, including COTS products like TIBCO MFT.
- Log user inquiries in ServiceNow and assign them to the appropriate internal groups before escalating to Tier 2 support.
- Triage inquiries based on marketplace functions and direct them to the relevant marketplace systems or CCIIO business groups, utilizing skills and knowledge acquired through training.
- Provide general policy information as supplied by business owners and Tier 2 systems.
- Offer process guidance to requesters based on information provided by business owners and Tier 2 support teams.
- Perform other duties and tasks as assigned.
About Senture
Sourced by ZipRecruiter
Company size
1,001 - 5,000 Employees
Headquarters location
London, KY, US
Year founded
2003