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Work From Home Tier 1 Helpdesk Jobs (NOW HIRING)

Senture

Help Desk Call Center Representative

$17.50 - $22.50/hr

Overview The Tier 1 Helpdesk Call Center Representative (CSR) will be responsible for providing ... This position is fully remote (work from home). Important: You must complete assessments!

Senture

Help Desk Call Center Representative

$18 - $23/hr

Overview The Tier 1 Helpdesk Call Center Representative (CSR) will be responsible for providing ... This position is fully remote (work from home). Important: You must complete assessments!

Gourmet Trading Company

Be Seen First

IT Helpdesk Technician Tier 1

Miami, FL · Remote

$24 - $26/hr

IT Helpdesk Support Technician Tier 1 POSITION SUMMARY: The IT Helpdesk Support Technician responds ... This role supports work stations, company IT cyber defense, end-user troubleshooting, and device ...

New

AO Globe Life

Work From Home

Virginia Beach, VA · On-site +1

We're looking for enthusiastic individuals who are passionate about helping both existing and ... Top-Tier Training: Participate in weekly training sessions led by industry leaders, enhancing your ...

AO Globe Life

Work From Home

Virginia Beach, VA · On-site +1

We're looking for enthusiastic individuals who are passionate about helping both existing and ... Top-Tier Training: Participate in weekly training sessions led by industry leaders, enhancing your ...

AO Globe Life

Work From Home

Virginia Beach, VA · On-site +1

We're looking for enthusiastic individuals who are passionate about helping both existing and ... Top-Tier Training: Participate in weekly training sessions led by industry leaders, enhancing your ...

AO Globe Life

Work From Home

Virginia Beach, VA · On-site +1

We're looking for enthusiastic individuals who are passionate about helping both existing and ... Top-Tier Training: Participate in weekly training sessions led by industry leaders, enhancing your ...

AO Globe Life

Work From Home

Virginia Beach, VA · On-site +1

We're looking for enthusiastic individuals who are passionate about helping both existing and ... Top-Tier Training: Participate in weekly training sessions led by industry leaders, enhancing your ...

AO Globe Life

Work From Home

Virginia Beach, VA · On-site +1

We're looking for enthusiastic individuals who are passionate about helping both existing and ... Top-Tier Training: Participate in weekly training sessions led by industry leaders, enhancing your ...

Axiom

Tier 1 Support Technician

$22 - $30.25/hr

Position Summary The Tier 1 IT Support Technician will primarily be responsible for preparing ... Full-Remote Work from Home

New

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Must have Tier 1 help desk experience. * ServiceNow experience. Responsibilities * Provide Tier 1 technical support as the central point of contact for all IT-related inquiries and end user requests.

The Jernigan Agency

WORK FROM HOME

Decatur, GA · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales ... Agents usually help 3 - 5 families each week, and average $300 - $500 for each family they help.

The Jernigan Agency

WORK FROM HOME

Sioux Falls, SD · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales ... Agents usually help 3 - 5 families each week, and average $300 - $500 for each family they help.

The Jernigan Agency

WORK FROM HOME

Bend, OR · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales ... Agents usually help 3 - 5 families each week, and average $300 - $500 for each family they help.

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Work From Home Tier 1 Helpdesk information

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How much do work from home tier 1 helpdesk jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for work from home tier 1 helpdesk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Work From Home Tier 1 Helpdesk vs Work From Home Customer Support Representative?

AspectWork From Home Tier 1 HelpdeskWork From Home Customer Support Representative
CredentialsBasic IT certifications (e.g., CompTIA A+), technical knowledgeCustomer service skills, sometimes basic computer knowledge
Work EnvironmentTechnical support setup, troubleshooting toolsCall center or chat platform, customer interaction tools
Industry UsageIT, tech support, telecommunicationsRetail, e-commerce, service industries
Common Search/ComparisonYesNo

Work From Home Tier 1 Helpdesk roles focus on technical troubleshooting and require IT certifications, while Customer Support Representatives primarily handle customer inquiries and may need strong communication skills. Both roles are remote but serve different industry needs and skill sets.

More about Work From Home Tier 1 Helpdesk jobs
What cities are hiring for Work From Home Tier 1 Helpdesk jobs? Cities with the most Work From Home Tier 1 Helpdesk job openings:
What states have the most Work From Home Tier 1 Helpdesk jobs? States with the most job openings for Work From Home Tier 1 Helpdesk jobs include:
What job categories do people searching Work From Home Tier 1 Helpdesk jobs look for? The top searched job categories for Work From Home Tier 1 Helpdesk jobs are:
Work From Home Tier 1 Helpdesk jobs near you
Infographic showing various Work From Home Tier 1 Helpdesk job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 20% Part Time, and 8% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Call Center Representative

Senture

Remote

$17.50 - $22.50/hr

Full-time

Re-posted 17 days ago

Senture rating

6.1

Company rating: 6.1 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

35th of 70 rated call and contact centers

Job description

Overview

The Tier 1 Helpdesk Call Center Representative (CSR) will be responsible for providing exceptional Tier 1 customer support. This role involves handling inquiries from insurance issuers, agents, web brokers, CMS/CCIIO application users, Health Insurance Exchanges, and state agencies via phone, chat, and email.

This position is fully remote (work from home).

Important: You must complete assessments! Recruiters will not review your application submission until all assessments are complete.

At the end of the application, you'll see a screen titled "Digital Interview." Please wait a moment for the purple link to load-this will take you to the required assessments. These must be completed from a computer or laptop. Assessments must be completed before moving forward in the process.

Qualifications
  • High School Diploma or GED.
  • Ability to successfully pass a federal background investigation and drug screen.
  • Prior experience as a customer service representative including help desk and ticketing support.
  • Experience with help desk ticketing software such as ServiceNow, SolarWinds, or ZenDesk.
  • Willingness to undergo training for business acumen adoption, service desk operational processes, and information dissemination aligned with a Tier 1 service desk function.
  • Bilingual a plus

Must successfully pass preemployment criteria testing and when applicable, an internet speed test

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Responsibilities
  • Deliver Tier 1 service desk support for various stakeholders, including insurance issuers, agents, web brokers, CMS/CCIIO application users, Health Insurance Exchanges, and state agencies.
  • Assist with account access issues, such as password resets and unlocking accounts for marketplace applications, including COTS products like TIBCO MFT.
  • Log user inquiries in ServiceNow and assign them to the appropriate internal groups before escalating to Tier 2 support.
  • Triage inquiries based on marketplace functions and direct them to the relevant marketplace systems or CCIIO business groups, utilizing skills and knowledge acquired through training.
  • Provide general policy information as supplied by business owners and Tier 2 systems.
  • Offer process guidance to requesters based on information provided by business owners and Tier 2 support teams.
  • Perform other duties and tasks as assigned.
Employment Type: FULL_TIME

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