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Help Desk Tier 1 Jobs (NOW HIRING)

pplco

IT Help Desk Tier 1

Los Angeles, CA

Role: IT Help Desk Tier 1 Reports to: IT Manager 2 Program: 9012- Housing Development Department: IT Location: Arlington Administration - 2116 Arlington Ave., Suite 100, Los Angeles, CA 90018 Setting ...

pplco

IT Help Desk Tier 1

Los Angeles, CA

Role: IT Help Desk Tier 1 Reports to: IT Manager 2 Program: 9012- Housing Development Department: IT Location: Arlington Administration - 2116 Arlington Ave., Suite 100, Los Angeles, CA 90018 Setting ...

IntraEdge

Help Desk - Tier 1

Scottsdale, AZ

$20.25 - $27.25/hr

A Service Desk Contractor provides first-level end-user support and incident diagnosis for Republic Services' applications, endpoints, and infrastructure. A Service Desk Contractor acts as a single ...

IntraEdge

Help Desk - Tier 1

Scottsdale, AZ · On-site

$20.25 - $27.25/hr

A Service Desk Contractor provides first-level end-user support and incident diagnosis for Republic Services' applications, endpoints, and infrastructure. A Service Desk Contractor acts as a single ...

IntraEdge

Help Desk - Tier 1

Scottsdale, AZ · Hybrid

$20.50 - $27.50/hr

Facilitate Service Desk incident response/resolution and service request fulfillment services by ... This position requires one year of customer service experience is required. Software/hardware ...

IntraEdge

Help Desk - Tier 1

Scottsdale, AZ · Hybrid

$20.50 - $27.50/hr

Facilitate Service Desk incident response/resolution and service request fulfillment services by ... This position requires one year of customer service experience is required. Software/hardware ...

The People Concern

IT Help Desk Tier 1

Los Angeles, CA · On-site

$25 - $27/hr

Role: IT Help Desk Tier 1 Reports to: IT Manager 2 Program: 9012- Housing Development Department: IT Location: Arlington Administration - 2116 Arlington Ave., Suite 100, Los Angeles, CA 90018 Setting ...

MASTER- HOLLY POULTRY

Help Desk Tier 1 (47709)

Hanover, MD · On-site

$45K - $55K/yr

... for: IT Help Desk 1 The IT Help Desk 1 provides first-level technical support to employees ... Escalate complex issues to Tier 2 or higher. * Document all ticket resolutions and technical steps.

HOLLY POULTRY

Help Desk Tier 1 (47709)

Hanover, MD · On-site

$19.75 - $26.50/hr

... for: IT Help Desk 1 The IT Help Desk 1 provides first-level technical support to employees ... Escalate complex issues to Tier 2 or higher. * Document all ticket resolutions and technical steps.

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Must have Tier 1 help desk experience. * ServiceNow experience. Responsibilities * Provide Tier 1 technical support as the central point of contact for all IT-related inquiries and end user requests.

Holly Poultry

Be Seen First

Help Desk Tier II

Hanover, MD · On-site

$65K - $75K/yr

One Fine Family is built on a simple belief -- everyone deserves great chicken at a great price ... Help Desk Tier 2 The IT Help Desk II provides intermediate-level support, resolving escalated ...

Iron Bow Technologies

Help Desk Manager

Herndon, VA · On-site

Daily communication and collaboration with the Tier 1 Help Desk Team, your team * Using daily call stats, assess where staff may be struggling and offer coaching and guidance to help position all ...

vTech Solution

Help Desk Analyst

Machias, ME · On-site

$23.75 - $32.50/hr

Help Desk Analyst Duration : 04 months (Possible of extensions) Location : Machias, Maine - 04654 ... Experience diagnosing and fixing tier 1 computer issues. ESSENTIAL JOB FUNCTIONS: * Provides ...

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How much do help desk tier 1 jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for help desk tier 1 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are some common challenges faced by Help Desk Tier 1 professionals and how can they be managed?

Help Desk Tier 1 professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting a wide range of user issues, and communicating technical solutions to non-technical users. Staying organized and prioritizing tasks is key to handling ticket volume efficiently. Additionally, developing strong communication skills and a patient, customer-focused attitude helps in resolving user concerns effectively. Regular training and collaboration with other IT team members can also improve problem-solving abilities and job satisfaction.

What are the key skills and qualifications needed to thrive as a Help Desk Tier 1, and why are they important?

To thrive as a Help Desk Tier 1 specialist, you need a foundational understanding of computer systems, troubleshooting, and customer service, often supported by a relevant associate degree or technical certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you efficiently resolve user issues and provide a positive support experience. These skills and qualities are crucial for ensuring user satisfaction, minimizing downtime, and maintaining smooth IT operations.

What are Help Desk Tier 1 jobs?

Help Desk Tier 1 jobs are entry-level technical support positions responsible for assisting users with basic IT issues and troubleshooting common problems, such as password resets, software installations, and connectivity issues. Tier 1 technicians are typically the first point of contact for customers seeking technical assistance by phone, email, or chat. They gather information, resolve simple technical issues, and escalate more complex problems to higher-level support if needed. This role is essential for ensuring quick response times and maintaining user satisfaction.

What is the difference between Help Desk Tier 1 vs Help Desk Tier 2?

AspectHelp Desk Tier 1Help Desk Tier 2
ResponsibilitiesInitial troubleshooting, basic issue resolution, password resetsAdvanced troubleshooting, complex issue resolution, escalation handling
Skills & CertificationsBasic technical knowledge, customer service skills, CompTIA A+ often preferredDeeper technical skills, certifications like Network+ or Microsoft certifications
Work EnvironmentFrontline support, help desk software, customer interactionSupport escalation, remote troubleshooting, technical analysis

Help Desk Tier 1 staff handle initial customer issues with basic troubleshooting, while Help Desk Tier 2 staff manage more complex problems requiring deeper technical knowledge. Tier 1 focuses on quick resolution and customer service, whereas Tier 2 involves advanced diagnostics and escalation. Both roles are essential in a typical IT support structure and often require similar certifications, but Tier 2 demands more technical expertise.

More about Help Desk Tier 1 jobs
What cities are hiring for Help Desk Tier 1 jobs? Cities with the most Help Desk Tier 1 job openings:
What states have the most Help Desk Tier 1 jobs? States with the most job openings for Help Desk Tier 1 jobs include:
What job categories do people searching Help Desk Tier 1 jobs look for? The top searched job categories for Help Desk Tier 1 jobs are:
Help Desk Tier 1 jobs near you
Infographic showing various Help Desk Tier 1 job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 14% Full Time, 84% Part Time, and 1% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

IT Help Desk Tier 1

pplco

Los Angeles, CA

Other

Medical, Dental, Vision, Life, Retirement

Posted 10 days ago

Job description

Role: IT Help Desk Tier 1

Reports to: IT Manager 2

Program: 9012- Housing Development

Department: IT

Location: Arlington Administration - 2116 Arlington Ave., Suite 100, Los Angeles, CA 90018

Setting: 100% Onsite

Schedule: Monday - Friday, 8:30am - 5pm

Status: Full-time/Non-Exempt/Non-Management

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings: 1

Job Description Summary:

The Help Desk Tier 1 is responsible for responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions. The IT Technician is also responsible for providing technical assistance and support related to company-supported telephones, copiers, printers, computer systems, hardware, and software, and other miscellaneous equipment.

Job Description Essential Duties and Responsibilities:

  • Diagnose and resolve technical hardware and software issues (network, printer, cameras, telephones, and/or server support) - ask questions to determine the nature of the problem.
  • Responsible for setting up workstations with computers and necessary peripheral devices.
  • Responsible for installing and configuring appropriate software and functions according to specifications.
  • Offer daily operations and systems support to employees in person, via phone, or email.
  • Troubleshoot hardware and software issues in person, remotely, and via phone.
  • Verify the functionality of hardware and software components.
  • Follow up with users to ensure resolution of issues.
  • Identify and escalate situations requiring urgent attention.
  • Inform management of recurring problems.
  • Log all help desk interactions; Track and route problems and requests, and document resolutions.
  • Redirect problems to the correct resource.
  • Research questions using available information resources.
  • Stay current with system information, changes, and updates.
  • This position will drive to our various locations to serve and assist.

Job Description Qualifications:

  • Associate's Degree in Computer Science or related field preferred
  • Minimum two (2) years of experience in troubleshooting and providing help desk support
  • Minimum two (2) years of experience in computer networks and systems maintenance
  • Minimum two (2) years of customer service background
  • Requires a valid and clean driver's license, auto insurance, and reliable transportation
  • Ability to meet deadlines and manage stress effectively in high-pressure situations
  • Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience
  • A strong sense of discretion and confidentiality is required
  • Strong experience in Microsoft Suite
  • Working knowledge of fundamental operations of relevant software, hardware, and other equipment

Job Description Preferred Qualifications:

  • CompTIA A+ Certification
  • Bachelor's Degree in Computer Science or related field is a plus

Job Description Work Environment:

  • Combination of field and office environment
  • Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
  • On occasion walk or drive to different local sites
  • Will necessitate working in busy and loud environments
  • Will be exposed to elements like cold, heat, dust, noise and odor
  • May need to bend, stoop, twist, and sit throughout the day

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