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Help Desk Tier 1 Jobs (NOW HIRING)

CFS

IT Help Desk Tier 1-2

Romeoville, IL · On-site

$45K - $55K/yr

IT Help Desk Tier 1-2 l No Sponsorship Available IT Help Desk Tier 1-2 Job Details: Compensation: $45,000 - $55,000 Work Environment: Onsite (5 Days) Office Location: Romeoville, IL IT Help Desk Tier ...

IntraEdge

Help Desk - Tier 1

Scottsdale, AZ

$20.25 - $27.25/hr

A Service Desk Contractor provides first-level end-user support and incident diagnosis for Republic Services' applications, endpoints, and infrastructure. A Service Desk Contractor acts as a single ...

pplco

IT Help Desk Tier 1

Los Angeles, CA · On-site

Role: IT Help Desk Tier 1 Reports to: IT Manager 2 Program: 9012- Housing Development Department: IT Location: Arlington Administration - 2116 Arlington Ave., Suite 100, Los Angeles, CA 90018 Setting ...

IntraEdge

Help Desk - Tier 1

Scottsdale, AZ · On-site

$20.25 - $27.25/hr

A Service Desk Contractor provides first-level end-user support and incident diagnosis for Republic Services' applications, endpoints, and infrastructure. A Service Desk Contractor acts as a single ...

pplco

IT Help Desk Tier 1

Los Angeles, CA

Role: IT Help Desk Tier 1 Reports to: IT Manager 2 Program: 9012- Housing Development Department: IT Location: Arlington Administration - 2116 Arlington Ave., Suite 100, Los Angeles, CA 90018 Setting ...

IntraEdge

Help Desk - Tier 1

Scottsdale, AZ · Hybrid

$20.50 - $27.50/hr

Facilitate Service Desk incident response/resolution and service request fulfillment services by ... This position requires one year of customer service experience is required. Software/hardware ...

IntraEdge

Help Desk - Tier 1

Scottsdale, AZ · Hybrid

$20.50 - $27.50/hr

Facilitate Service Desk incident response/resolution and service request fulfillment services by ... This position requires one year of customer service experience is required. Software/hardware ...

The People Concern

IT Help Desk Tier 1

Los Angeles, CA · On-site

$25 - $27/hr

Role: IT Help Desk Tier 1 Reports to: IT Manager 2 Program: 9012- Housing Development Department: IT Location: Arlington Administration - 2116 Arlington Ave., Suite 100, Los Angeles, CA 90018 Setting ...

American Systems

Service Desk Tier 1 Support

Mclean, VA · On-site

$67K - $76K/yr

Service Desk Tier 1 Support Location US-VA-McLean ID 2026-4574 Category IT / Cyber Security / ... Supports daily user and help desk operations during the required support window of Monday through ...

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Must have Tier 1 help desk experience. * ServiceNow experience. Responsibilities * Provide Tier 1 technical support as the central point of contact for all IT-related inquiries and end user requests.

Apavo Corporation

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Tier 1 Help Desk Analyst Location: On-site in Arlington, VA Department: Program Support Reports To: Management FLSA Status: Full Time/Non-exempt Apavo is at the forefront of cybersecurity, providing ...

Apavo Corporation

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$60K/yr

Tier 1 Help Desk Analyst Location: On-site in Arlington, VA Department: Program Support Reports To: Management FLSA Status: Full Time/Non-exempt Apavo is at the forefront of cybersecurity, providing ...

Apavo Corporation

Tier 1 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Tier 1 Help Desk Analyst Location: On-site in Arlington, VA Department: Program Support Reports To: Management FLSA Status: Full Time/Non-exempt Apavo is at the forefront of cybersecurity, providing ...

vTech Solution

Help Desk Analyst

Machias, ME · On-site

$23.75 - $32.50/hr

Help Desk Analyst Duration : 04 months (Possible of extensions) Location : Machias, Maine - 04654 ... Experience diagnosing and fixing tier 1 computer issues. ESSENTIAL JOB FUNCTIONS: * Provides ...

OneGlobe LLC

Help Desk Analyst - Tier II

Washington, DC · On-site

$23.25 - $31.75/hr

Serve in a team of Tier 1 and 2 Help Desk support Analyst providing technical help desk oversight. The FEMA Help Desk team supports multiple FEMA systems and will support both internal and external ...

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How much do help desk tier 1 jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for help desk tier 1 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are some common challenges faced by Help Desk Tier 1 professionals and how can they be managed?

Help Desk Tier 1 professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting a wide range of user issues, and communicating technical solutions to non-technical users. Staying organized and prioritizing tasks is key to handling ticket volume efficiently. Additionally, developing strong communication skills and a patient, customer-focused attitude helps in resolving user concerns effectively. Regular training and collaboration with other IT team members can also improve problem-solving abilities and job satisfaction.

What are the key skills and qualifications needed to thrive as a Help Desk Tier 1, and why are they important?

To thrive as a Help Desk Tier 1 specialist, you need a foundational understanding of computer systems, troubleshooting, and customer service, often supported by a relevant associate degree or technical certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you efficiently resolve user issues and provide a positive support experience. These skills and qualities are crucial for ensuring user satisfaction, minimizing downtime, and maintaining smooth IT operations.

What are Help Desk Tier 1 jobs?

Help Desk Tier 1 jobs are entry-level technical support positions responsible for assisting users with basic IT issues and troubleshooting common problems, such as password resets, software installations, and connectivity issues. Tier 1 technicians are typically the first point of contact for customers seeking technical assistance by phone, email, or chat. They gather information, resolve simple technical issues, and escalate more complex problems to higher-level support if needed. This role is essential for ensuring quick response times and maintaining user satisfaction.

What is the difference between Help Desk Tier 1 vs Help Desk Tier 2?

AspectHelp Desk Tier 1Help Desk Tier 2
ResponsibilitiesInitial troubleshooting, basic issue resolution, password resetsAdvanced troubleshooting, complex issue resolution, escalation handling
Skills & CertificationsBasic technical knowledge, customer service skills, CompTIA A+ often preferredDeeper technical skills, certifications like Network+ or Microsoft certifications
Work EnvironmentFrontline support, help desk software, customer interactionSupport escalation, remote troubleshooting, technical analysis

Help Desk Tier 1 staff handle initial customer issues with basic troubleshooting, while Help Desk Tier 2 staff manage more complex problems requiring deeper technical knowledge. Tier 1 focuses on quick resolution and customer service, whereas Tier 2 involves advanced diagnostics and escalation. Both roles are essential in a typical IT support structure and often require similar certifications, but Tier 2 demands more technical expertise.

More about Help Desk Tier 1 jobs
What cities are hiring for Help Desk Tier 1 jobs? Cities with the most Help Desk Tier 1 job openings:
What states have the most Help Desk Tier 1 jobs? States with the most job openings for Help Desk Tier 1 jobs include:
What job categories do people searching Help Desk Tier 1 jobs look for? The top searched job categories for Help Desk Tier 1 jobs are:
Help Desk Tier 1 jobs near you
IT Help Desk Tier 1-2

IT Help Desk Tier 1-2

CFS

Romeoville, IL • On-site

$45K - $55K/yr

Full-time

Posted 14 days ago

Job description

IT Help Desk Tier 1-2 l No Sponsorship Available

IT Help Desk Tier 1-2
Job Details:
Compensation: $45,000 – $55,000
Work Environment: Onsite (5 Days)
Office Location: Romeoville, IL
IT Help Desk Tier 1-2
Job Responsibilities:

  • Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
  • Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities.
  • Confer with users and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
  • Develop training materials and procedures, and/or train users in the proper use of hardware and software
  • Refer major hardware or software problems or defective products to main escalation point
  • Order, setup and supply users with IT hardware
  • Answer users' inquiries regarding computer software and hardware operation to resolve problems.
  • Conduct basic troubleshooting of local area networks (LANs), wide area networks (WANs), and Internet systems
  • Mobile device management
  • PC/Printer installations
  • First level support to employees

IT Help Desk Admin
Job Requirements:

  • 2 years’ experience in infrastructure and/or help desk support
  • Strong ability to work in a fast paced environment
  • Experience with Cloud Computing Services (AWS, VMware, Synology, Quest, Azure)
  • Experience with Microsoft Windows Server, Exchange Admin, Google Workspace
  • Hardware configuration (HP, Dell, Cisco, Meraki, Lenovo, Asus, Mac)
  • Virtualization technology Experience (VMware, Hyper-V)
  • Experience troubleshooting and resolving issues remotely and in the field

Build a rewarding long-term career with us at CFS—when we knock, doors open.

Timing is everything. Whether you are aggressively in a job search or simply passive and looking for the ideal position, we would like to have the chance to share our opportunities with you. We specialize in placement of IT professionals. Please contact me for more information about this role as well as other opportunities.

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