Help Desk - Tier 1
$20.25 - $27.25/hr
A Service Desk Contractor provides first-level end-user support and incident diagnosis for Republic Services' applications, endpoints, and infrastructure. A Service Desk Contractor acts as a single ...
Help Desk - Tier 1
$20.25 - $27.25/hr
A Service Desk Contractor provides first-level end-user support and incident diagnosis for Republic Services' applications, endpoints, and infrastructure. A Service Desk Contractor acts as a single ...
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Help Desk (Tier 1 support)
Richmond, VA · On-site
$25 - $30/hr
Medical
Dental
Vision
Life
Retirement
PTO
Help Desk (Tier 1 Support) Location: Richmond, VA Employment Type: Contract-to-Hire Compensation: $25.00/hr-$30.00/hr Shift: 1st Shift (7am-3:30pm) POSITION SUMMARY The Helpdesk Technician (level 1 ...
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Be Seen First
Help Desk (Tier 1 support)
Richmond, VA · On-site
$25 - $30/hr
Medical
Dental
Vision
Life
Retirement
PTO
Help Desk (Tier 1 Support) Location: Richmond, VA Employment Type: Contract-to-Hire Compensation: $25.00/hr-$30.00/hr Shift: 1st Shift (7am-3:30pm) POSITION SUMMARY The Helpdesk Technician (level 1 ...
Posted today
Help Desk - Tier 1
$20.25 - $27.25/hr
A Service Desk Contractor provides first-level end-user support and incident diagnosis for Republic Services' applications, endpoints, and infrastructure. A Service Desk Contractor acts as a single ...
Quick apply
Help Desk - Tier 1
$20.25 - $27.25/hr
A Service Desk Contractor provides first-level end-user support and incident diagnosis for Republic Services' applications, endpoints, and infrastructure. A Service Desk Contractor acts as a single ...
Help Desk - Tier 1
Scottsdale, AZ · Hybrid
$20.50 - $27.50/hr
Facilitate Service Desk incident response/resolution and service request fulfillment services by ... This position requires one year of customer service experience is required. Software/hardware ...
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Help Desk - Tier 1
Scottsdale, AZ · Hybrid
$20.50 - $27.50/hr
Facilitate Service Desk incident response/resolution and service request fulfillment services by ... This position requires one year of customer service experience is required. Software/hardware ...
Help Desk Tier 1 Representative
Chambersburg, PA · On-site
$21.54/hr
Medical
Dental
Vision
Life
Retirement
PTO
Support Staff/Help Desk Tier I Representative Date Posted: 7/15/2026 Location: Franklin Learning ... of 1-3 years of experience within the technology support field, is preferred. • Requires ...
Help Desk Tier 1 Representative
Chambersburg, PA · On-site
$21.54/hr
Medical
Dental
Vision
Life
Retirement
PTO
Support Staff/Help Desk Tier I Representative Date Posted: 7/15/2026 Location: Franklin Learning ... of 1-3 years of experience within the technology support field, is preferred. • Requires ...
Help Desk - Tier 1
Scottsdale, AZ · Hybrid
$20.50 - $27.50/hr
Facilitate Service Desk incident response/resolution and service request fulfillment services by ... This position requires one year of customer service experience is required. Software/hardware ...
Help Desk - Tier 1
Scottsdale, AZ · Hybrid
$20.50 - $27.50/hr
Facilitate Service Desk incident response/resolution and service request fulfillment services by ... This position requires one year of customer service experience is required. Software/hardware ...
Help Desk Tier I
National Harbor, MD · On-site
$59K - $122K/yr
Medical
Retirement
PTO
As a FEMA Help Desk Analyst, the successful candidate will be a member of the Tier 1 support team which serves as the single point of contact for providing responsive, accurate and quality customer ...
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Help Desk Tier I
National Harbor, MD · On-site
$59K - $122K/yr
Medical
Retirement
PTO
As a FEMA Help Desk Analyst, the successful candidate will be a member of the Tier 1 support team which serves as the single point of contact for providing responsive, accurate and quality customer ...
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Tier 1 Help Desk Lead
Washington, DC · On-site
Tier 1 Help Desk Lead We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our passion. People are our purpose. NuAxis is ...
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Tier 1 Help Desk Lead
Washington, DC · On-site
Tier 1 Help Desk Lead We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our passion. People are our purpose. NuAxis is ...
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Tier 1 Help Desk
Stillwater, OK · On-site
$20 - $24/hr
Medical
Dental
Vision
Life
Insight Global is seeking a Tier 1 Help Desk Technicians to support IT operations. These individuals will serve as the first point of contact for end users experiencing technical issues and will ...
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Tier 1 Help Desk
Stillwater, OK · On-site
$20 - $24/hr
Medical
Dental
Vision
Life
Insight Global is seeking a Tier 1 Help Desk Technicians to support IT operations. These individuals will serve as the first point of contact for end users experiencing technical issues and will ...
New
The Tier 1 Help Desk Lead will ensure exceptional customer service, efficient call handling, adherence to established support processes, and achievement of key service level objectives. The ...
Posted today
The Tier 1 Help Desk Lead will ensure exceptional customer service, efficient call handling, adherence to established support processes, and achievement of key service level objectives. The ...
Posted today
Help Desk- Tier I
Orlando, FL · On-site +1
$19.25 - $26.25/hr
Must have Tier 1 help desk experience. * ServiceNow experience. Responsibilities * Provide Tier 1 technical support as the central point of contact for all IT-related inquiries and end user requests.
Help Desk- Tier I
Orlando, FL · On-site +1
$19.25 - $26.25/hr
Must have Tier 1 help desk experience. * ServiceNow experience. Responsibilities * Provide Tier 1 technical support as the central point of contact for all IT-related inquiries and end user requests.
Tier 1 Help Desk Lead
Washington, DC · On-site
The Tier 1 Help Desk Lead will ensure exceptional customer service, efficient call handling, adherence to established support processes, and achievement of key service level objectives. The ...
New
Tier 1 Help Desk Lead
Washington, DC · On-site
The Tier 1 Help Desk Lead will ensure exceptional customer service, efficient call handling, adherence to established support processes, and achievement of key service level objectives. The ...
New
Tier 1 Help Desk Lead
Washington, DC · On-site
The Tier 1 Help Desk Lead will ensure exceptional customer service, efficient call handling, adherence to established support processes, and achievement of key service level objectives.The successful ...
New
Tier 1 Help Desk Lead
Washington, DC · On-site
The Tier 1 Help Desk Lead will ensure exceptional customer service, efficient call handling, adherence to established support processes, and achievement of key service level objectives.The successful ...
New
Help Desk Tier I
Austin, TX · On-site
$22 - $26/hr
Help Desk Tier I On Site | Austin, TX | Contract We are looking for a Help Desk professional to ... At least 1 year of experience in help desk, desktop support, or technical support roles. * Working ...
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Help Desk Tier I
Austin, TX · On-site
$22 - $26/hr
Help Desk Tier I On Site | Austin, TX | Contract We are looking for a Help Desk professional to ... At least 1 year of experience in help desk, desktop support, or technical support roles. * Working ...
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Help Desk Tier 1 Representative
$21.54/hr
Medical
Dental
Vision
Life
Retirement
PTO
High school diploma or equivalent, required A two-year technical degree, plus a minimum of 1-3 years of experience within the technology support field, is preferred. Requires proficiency with the ...
Help Desk Tier 1 Representative
$21.54/hr
Medical
Dental
Vision
Life
Retirement
PTO
High school diploma or equivalent, required A two-year technical degree, plus a minimum of 1-3 years of experience within the technology support field, is preferred. Requires proficiency with the ...
IT Help Desk - Tier 1 (Federal)
Silver Spring, MD · On-site
$35K/yr
Tickets are created, modified and closed in ServiceNow; problems/requests that cannot be resolved by Tier 1 are escalated to Tier 2 and Tier 3. Help Desk Analysts research questions using available ...
IT Help Desk - Tier 1 (Federal)
Silver Spring, MD · On-site
$35K/yr
Tickets are created, modified and closed in ServiceNow; problems/requests that cannot be resolved by Tier 1 are escalated to Tier 2 and Tier 3. Help Desk Analysts research questions using available ...
IT Help Desk - Tier 1 (Federal)
Silver Spring, MD · On-site
$35K/yr
Tickets are created, modified and closed in ServiceNow; problems/requests that cannot be resolved by Tier 1 are escalated to Tier 2 and Tier 3. Help Desk Analysts research questions using available ...
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IT Help Desk - Tier 1 (Federal)
Silver Spring, MD · On-site
$35K/yr
Tickets are created, modified and closed in ServiceNow; problems/requests that cannot be resolved by Tier 1 are escalated to Tier 2 and Tier 3. Help Desk Analysts research questions using available ...
Help Desk Analyst
Machias, ME · On-site
$23.75 - $32.50/hr
Help Desk Analyst Duration : 04 months (Possible of extensions) Location : Machias, Maine - 04654 ... Experience diagnosing and fixing tier 1 computer issues. ESSENTIAL JOB FUNCTIONS: * Provides ...
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Help Desk Analyst
Machias, ME · On-site
$23.75 - $32.50/hr
Help Desk Analyst Duration : 04 months (Possible of extensions) Location : Machias, Maine - 04654 ... Experience diagnosing and fixing tier 1 computer issues. ESSENTIAL JOB FUNCTIONS: * Provides ...
Tier 1 Help Desk Specialists are responsible for ticket triage, incident logging, clear communication with users, and accurate escalation to Tier 2 and Tier 3 teams when necessary. These roles help ...
Tier 1 Help Desk Specialists are responsible for ticket triage, incident logging, clear communication with users, and accurate escalation to Tier 2 and Tier 3 teams when necessary. These roles help ...
We don't just serve the industry - we help modernize it! Siepe is profitable, privately held, and ... As a Tier 1 IT Support Engineer, you will serve as the first point of contact for technical support ...
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We don't just serve the industry - we help modernize it! Siepe is profitable, privately held, and ... As a Tier 1 IT Support Engineer, you will serve as the first point of contact for technical support ...
New
Help Desk Tier 1 information
See salary details
$12.74 - $14.66
2% of jobs
$14.66 - $16.59
6% of jobs
$16.59 - $18.51
12% of jobs
$19.05 is the 25th percentile. Wages below this are outliers.
$18.51 - $20.43
17% of jobs
The median wage is $21.97 / hr.
$20.43 - $22.36
16% of jobs
$22.36 - $24.28
16% of jobs
$25.24 is the 75th percentile. Wages above this are outliers.
$24.28 - $26.20
12% of jobs
$26.20 - $28.13
7% of jobs
$28.13 - $30.05
6% of jobs
$30.05 - $31.97
3% of jobs
$31.97 - $33.89
2% of jobs
$12
$23
$33
How much do help desk tier 1 jobs pay per hour?
As of Aug 14, 2026, the average hourly pay for help desk tier 1 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.
What are some common challenges faced by help desk tier 1 professionals and how can they be managed?
Help Desk Tier 1 professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting a wide range of user issues, and communicating technical solutions to non-technical users. Staying organized and prioritizing tasks is key to handling ticket volume efficiently. Additionally, developing strong communication skills and a patient, customer-focused attitude helps in resolving user concerns effectively. Regular training and collaboration with other IT team members can also improve problem-solving abilities and job satisfaction.
What are the key skills and qualifications needed to thrive as a help desk tier 1?
To thrive as a Help Desk Tier 1 specialist, you need a foundational understanding of computer systems, troubleshooting, and customer service, often supported by a relevant associate degree or technical certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you efficiently resolve user issues and provide a positive support experience. These skills and qualities are crucial for ensuring user satisfaction, minimizing downtime, and maintaining smooth IT operations.
What is a help desk tier 1?
Help Desk Tier 1 jobs are entry-level technical support positions responsible for assisting users with basic IT issues and troubleshooting common problems, such as password resets, software installations, and connectivity issues. Tier 1 technicians are typically the first point of contact for customers seeking technical assistance by phone, email, or chat. They gather information, resolve simple technical issues, and escalate more complex problems to higher-level support if needed. This role is essential for ensuring quick response times and maintaining user satisfaction.
What is the difference between Help Desk Tier 1 vs Help Desk Tier 2?
| Aspect | Help Desk Tier 1 | Help Desk Tier 2 |
|---|---|---|
| Responsibilities | Initial troubleshooting, basic issue resolution, password resets | Advanced troubleshooting, complex issue resolution, escalation handling |
| Skills & Certifications | Basic technical knowledge, customer service skills, CompTIA A+ often preferred | Deeper technical skills, certifications like Network+ or Microsoft certifications |
| Work Environment | Frontline support, help desk software, customer interaction | Support escalation, remote troubleshooting, technical analysis |
Help Desk Tier 1 staff handle initial customer issues with basic troubleshooting, while Help Desk Tier 2 staff manage more complex problems requiring deeper technical knowledge. Tier 1 focuses on quick resolution and customer service, whereas Tier 2 involves advanced diagnostics and escalation. Both roles are essential in a typical IT support structure and often require similar certifications, but Tier 2 demands more technical expertise.
More about Help Desk Tier 1 jobs
What cities are hiring for Help Desk Tier 1 jobs?
Cities with the most Help Desk Tier 1 job openings:
What states have the most Help Desk Tier 1 jobs?
States with the most job openings for Help Desk Tier 1 jobs include:
What job categories do people searching Help Desk Tier 1 jobs look for?
The top searched job categories for Help Desk Tier 1 jobs are:
Job description
POSITION SUMMARY:
A Service Desk Contractor provides first-level end-user support and incident diagnosis for Republic Services' applications, endpoints, and infrastructure. A Service Desk Contractor acts as a single point of contact between the end-user and other IT resources. This position also documents incoming interactions and their resolutions and manages ticket routing and incident resolution with other IT resources.
PROJECT INFORMATION:
Service Desk.
PRINCIPAL RESPONSIBILITIES:
• Responds to incoming interactions initiated via phone.
• Fulfills incoming service requests.
• Diagnoses and troubleshoots incidents with endpoint hardware, enterprise applications, locally installed software, and other industry standard technologies.
• Uses the IT Service Management tool to accurately document all incoming Interactions and resolutions.
• Appropriately escalates incidents as required and monitors resolution progress until the incident is resolved to the caller's satisfaction.
• Keeps IT Service Desk team and management informed of any new support issues in a clear and timely manner.
• Researches support issues when resolutions are not readily attainable by checking available resources including, but not limited to, the IT Service Management tool, external knowledge bases, software manuals, and via collaboration with other team members.
• Works to consistently improve call handling, documentation quality, overall end-user experience, and resolution processes.
• Performs other job-related duties as assigned or apparent.
A Service Desk Contractor provides first-level end-user support and incident diagnosis for Republic Services' applications, endpoints, and infrastructure. A Service Desk Contractor acts as a single point of contact between the end-user and other IT resources. This position also documents incoming interactions and their resolutions and manages ticket routing and incident resolution with other IT resources.
PROJECT INFORMATION:
Service Desk.
PRINCIPAL RESPONSIBILITIES:
• Responds to incoming interactions initiated via phone.
• Fulfills incoming service requests.
• Diagnoses and troubleshoots incidents with endpoint hardware, enterprise applications, locally installed software, and other industry standard technologies.
• Uses the IT Service Management tool to accurately document all incoming Interactions and resolutions.
• Appropriately escalates incidents as required and monitors resolution progress until the incident is resolved to the caller's satisfaction.
• Keeps IT Service Desk team and management informed of any new support issues in a clear and timely manner.
• Researches support issues when resolutions are not readily attainable by checking available resources including, but not limited to, the IT Service Management tool, external knowledge bases, software manuals, and via collaboration with other team members.
• Works to consistently improve call handling, documentation quality, overall end-user experience, and resolution processes.
• Performs other job-related duties as assigned or apparent.
MINIMUM QUALIFICATIONS:
• High School Diploma or G.E.D.
• Experience with supporting and troubleshooting modern IT endpoint hardware technologies and software products.
• Ability to communicate technical information to non-technical users.
Education:Employment Type: FULL_TIME• High School Diploma or G.E.D.
• Experience with supporting and troubleshooting modern IT endpoint hardware technologies and software products.
• Ability to communicate technical information to non-technical users.
About IntraEdge
Sourced by ZipRecruiter
At heart, we are a technology, products and services organization In our soul, it’s the people who make us what we are — the professionals we train and connect to next-level opportunities and the experts who create innovative solutions and value for our national and international partners. It’s true that innovative technology can provide a major boost to your business, but you also need the right talent pushing it forward. This critical combination is what we offer all of our partners: cutting edge tech solutions and the expertise to bring it to life.
Industry
It services
Company size
1,001 - 5,000 Employees
Headquarters location
Chandler, AZ, US
Year founded
2002