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Help Desk Tier 1 Jobs (NOW HIRING)

IntraEdge

Help Desk - Tier 1

Scottsdale, AZ

$20.25 - $27.25/hr

A Service Desk Contractor provides first-level end-user support and incident diagnosis for Republic Services' applications, endpoints, and infrastructure. A Service Desk Contractor acts as a single ...

Sterling Engineering, Inc.

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Help Desk (Tier 1 support)

Austin, TX · On-site

$23 - $24/hr

Help Desk (Tier 1 Support) Location: Austin, TX (Hybrid) Compensation: $23.00/hr-$24.00/hr Shift: 3rd Shift 11pm-7am Contract to Hire POSITION SUMMARY The Helpdesk Technician (level 1 support) is ...

pplco

IT Help Desk Tier 1

Los Angeles, CA

Role: IT Help Desk Tier 1 Reports to: IT Manager 2 Program: 9012- Housing Development Department: IT Location: Arlington Administration - 2116 Arlington Ave., Suite 100, Los Angeles, CA 90018 Setting ...

IntraEdge

Help Desk - Tier 1

Scottsdale, AZ

$20.25 - $27.25/hr

A Service Desk Contractor provides first-level end-user support and incident diagnosis for Republic Services' applications, endpoints, and infrastructure. A Service Desk Contractor acts as a single ...

pplco

IT Help Desk Tier 1

Los Angeles, CA · On-site

Role: IT Help Desk Tier 1 Reports to: IT Manager 2 Program: 9012- Housing Development Department: IT Location: Arlington Administration - 2116 Arlington Ave., Suite 100, Los Angeles, CA 90018 Setting ...

IntraEdge

Help Desk - Tier 1

Scottsdale, AZ · Hybrid

$20.50 - $27.50/hr

Facilitate Service Desk incident response/resolution and service request fulfillment services by ... This position requires one year of customer service experience is required. Software/hardware ...

IntraEdge

Help Desk - Tier 1

Scottsdale, AZ · Hybrid

$20.50 - $27.50/hr

Facilitate Service Desk incident response/resolution and service request fulfillment services by ... This position requires one year of customer service experience is required. Software/hardware ...

The People Concern

IT Help Desk Tier 1

Los Angeles, CA · On-site

$25 - $27/hr

Role: IT Help Desk Tier 1 Reports to: IT Manager 2 Program: 9012- Housing Development Department: IT Location: Arlington Administration - 2116 Arlington Ave., Suite 100, Los Angeles, CA 90018 Setting ...

HOLLY POULTRY

Help Desk Tier 1 (47709)

Hanover, MD

$19.75 - $26.50/hr

... for: IT Help Desk 1 The IT Help Desk 1 provides first-level technical support to employees ... Escalate complex issues to Tier 2 or higher. * Document all ticket resolutions and technical steps.

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Must have Tier 1 help desk experience. * ServiceNow experience. Responsibilities * Provide Tier 1 technical support as the central point of contact for all IT-related inquiries and end user requests.

Holly Poultry

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Help Desk Tier II

Hanover, MD · On-site

$65K - $75K/yr

One Fine Family is built on a simple belief -- everyone deserves great chicken at a great price ... Help Desk Tier 2 The IT Help Desk II provides intermediate-level support, resolving escalated ...

Iron Bow Technologies

Help Desk Manager

Herndon, VA · On-site

Daily communication and collaboration with the Tier 1 Help Desk Team, your team * Using daily call stats, assess where staff may be struggling and offer coaching and guidance to help position all ...

vTech Solution

Help Desk Analyst

Machias, ME · On-site

$23.75 - $32.50/hr

Help Desk Analyst Duration : 04 months (Possible of extensions) Location : Machias, Maine - 04654 ... Experience diagnosing and fixing tier 1 computer issues. ESSENTIAL JOB FUNCTIONS: * Provides ...

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Help Desk Tier 1 information

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How much do help desk tier 1 jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for help desk tier 1 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are some common challenges faced by Help Desk Tier 1 professionals and how can they be managed?

Help Desk Tier 1 professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting a wide range of user issues, and communicating technical solutions to non-technical users. Staying organized and prioritizing tasks is key to handling ticket volume efficiently. Additionally, developing strong communication skills and a patient, customer-focused attitude helps in resolving user concerns effectively. Regular training and collaboration with other IT team members can also improve problem-solving abilities and job satisfaction.

What are the key skills and qualifications needed to thrive as a Help Desk Tier 1, and why are they important?

To thrive as a Help Desk Tier 1 specialist, you need a foundational understanding of computer systems, troubleshooting, and customer service, often supported by a relevant associate degree or technical certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you efficiently resolve user issues and provide a positive support experience. These skills and qualities are crucial for ensuring user satisfaction, minimizing downtime, and maintaining smooth IT operations.

What are Help Desk Tier 1 jobs?

Help Desk Tier 1 jobs are entry-level technical support positions responsible for assisting users with basic IT issues and troubleshooting common problems, such as password resets, software installations, and connectivity issues. Tier 1 technicians are typically the first point of contact for customers seeking technical assistance by phone, email, or chat. They gather information, resolve simple technical issues, and escalate more complex problems to higher-level support if needed. This role is essential for ensuring quick response times and maintaining user satisfaction.

What is the difference between Help Desk Tier 1 vs Help Desk Tier 2?

AspectHelp Desk Tier 1Help Desk Tier 2
ResponsibilitiesInitial troubleshooting, basic issue resolution, password resetsAdvanced troubleshooting, complex issue resolution, escalation handling
Skills & CertificationsBasic technical knowledge, customer service skills, CompTIA A+ often preferredDeeper technical skills, certifications like Network+ or Microsoft certifications
Work EnvironmentFrontline support, help desk software, customer interactionSupport escalation, remote troubleshooting, technical analysis

Help Desk Tier 1 staff handle initial customer issues with basic troubleshooting, while Help Desk Tier 2 staff manage more complex problems requiring deeper technical knowledge. Tier 1 focuses on quick resolution and customer service, whereas Tier 2 involves advanced diagnostics and escalation. Both roles are essential in a typical IT support structure and often require similar certifications, but Tier 2 demands more technical expertise.

More about Help Desk Tier 1 jobs
What cities are hiring for Help Desk Tier 1 jobs? Cities with the most Help Desk Tier 1 job openings:
What states have the most Help Desk Tier 1 jobs? States with the most job openings for Help Desk Tier 1 jobs include:
What job categories do people searching Help Desk Tier 1 jobs look for? The top searched job categories for Help Desk Tier 1 jobs are:
Help Desk Tier 1 jobs near you
Infographic showing various Help Desk Tier 1 job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 14% Full Time, 84% Part Time, and 1% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Help Desk - Tier 1

Help Desk - Tier 1

IntraEdge

Scottsdale, AZ

$20.25 - $27.25/hr

Full-time

Posted 3 days ago

Job description

POSITION SUMMARY:
 A Service Desk Contractor provides first-level end-user support and incident diagnosis for Republic Services' applications, endpoints, and infrastructure. A Service Desk Contractor acts as a single point of contact between the end-user and other IT resources. This position also documents incoming interactions and their resolutions and manages ticket routing and incident resolution with other IT resources.
PROJECT INFORMATION:
 Service Desk.
PRINCIPAL RESPONSIBILITIES:
 • Responds to incoming interactions initiated via phone.
 • Fulfills incoming service requests.
 • Diagnoses and troubleshoots incidents with endpoint hardware, enterprise applications, locally installed software, and other industry standard technologies.
 • Uses the IT Service Management tool to accurately document all incoming Interactions and resolutions.
 • Appropriately escalates incidents as required and monitors resolution progress until the incident is resolved to the caller's satisfaction.
 • Keeps IT Service Desk team and management informed of any new support issues in a clear and timely manner.
 • Researches support issues when resolutions are not readily attainable by checking available resources including, but not limited to, the IT Service Management tool, external knowledge bases, software manuals, and via collaboration with other team members.
 • Works to consistently improve call handling, documentation quality, overall end-user experience, and resolution processes.
 • Performs other job-related duties as assigned or apparent.
 

MINIMUM QUALIFICATIONS:
 • High School Diploma or G.E.D.
 • Experience with supporting and troubleshooting modern IT endpoint hardware technologies and software products.
 • Ability to communicate technical information to non-technical users.
Education:Employment Type: FULL_TIME
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About IntraEdge

Sourced by ZipRecruiter

At heart, we are a technology, products and services organization In our soul, it’s the people who make us what we are — the professionals we train and connect to next-level opportunities and the experts who create innovative solutions and value for our national and international partners. It’s true that innovative technology can provide a major boost to your business, but you also need the right talent pushing it forward. This critical combination is what we offer all of our partners: cutting edge tech solutions and the expertise to bring it to life.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Chandler, AZ, US

Year founded

2002

Social media

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