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Help Desk Tier 1 Jobs in Wisconsin (NOW HIRING)

Kyyba

Help Desk / Desktop Support Technician

Pewaukee, WI · On-site

$19.50 - $26.50/hr

Help Desk / Desktop Support Technician (Tier 1 / Tier 2) Location: 1240 Deming Way, Madison, WI - 53717 (hybrid, majority on-site preferred) Duration: 12 Months (possible extension up to 3 years ...

Kyyba

Help Desk / Desktop Support Technician

Madison, WI · On-site

$20.25 - $27.25/hr

Help Desk / Desktop Support Technician (Tier 1 / Tier 2) Location: 1240 Deming Way, Madison, WI - 53717 (hybrid, majority on-site preferred) Duration: 12 Months (possible extension up to 3 years ...

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How much do help desk tier 1 jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk tier 1 in Wisconsin is $23.37, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $26.20 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Tier 1, and why are they important?

To thrive as a Help Desk Tier 1 specialist, you need a foundational understanding of computer systems, troubleshooting, and customer service, often supported by a relevant associate degree or technical certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you efficiently resolve user issues and provide a positive support experience. These skills and qualities are crucial for ensuring user satisfaction, minimizing downtime, and maintaining smooth IT operations.

What are some common challenges faced by Help Desk Tier 1 professionals and how can they be managed?

Help Desk Tier 1 professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting a wide range of user issues, and communicating technical solutions to non-technical users. Staying organized and prioritizing tasks is key to handling ticket volume efficiently. Additionally, developing strong communication skills and a patient, customer-focused attitude helps in resolving user concerns effectively. Regular training and collaboration with other IT team members can also improve problem-solving abilities and job satisfaction.

What are Help Desk Tier 1 jobs?

Help Desk Tier 1 jobs are entry-level technical support positions responsible for assisting users with basic IT issues and troubleshooting common problems, such as password resets, software installations, and connectivity issues. Tier 1 technicians are typically the first point of contact for customers seeking technical assistance by phone, email, or chat. They gather information, resolve simple technical issues, and escalate more complex problems to higher-level support if needed. This role is essential for ensuring quick response times and maintaining user satisfaction.

What is the difference between Help Desk Tier 1 vs Help Desk Tier 2?

AspectHelp Desk Tier 1Help Desk Tier 2
ResponsibilitiesInitial troubleshooting, basic issue resolution, password resetsAdvanced troubleshooting, complex issue resolution, escalation handling
Skills & CertificationsBasic technical knowledge, customer service skills, CompTIA A+ often preferredDeeper technical skills, certifications like Network+ or Microsoft certifications
Work EnvironmentFrontline support, help desk software, customer interactionSupport escalation, remote troubleshooting, technical analysis

Help Desk Tier 1 staff handle initial customer issues with basic troubleshooting, while Help Desk Tier 2 staff manage more complex problems requiring deeper technical knowledge. Tier 1 focuses on quick resolution and customer service, whereas Tier 2 involves advanced diagnostics and escalation. Both roles are essential in a typical IT support structure and often require similar certifications, but Tier 2 demands more technical expertise.

What are popular job titles related to Help Desk Tier 1 jobs in Wisconsin? For Help Desk Tier 1 jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Help Desk Tier 1 jobs in Wisconsin look for? The top searched job categories for Help Desk Tier 1 jobs in Wisconsin are:
Help Desk Tier 1 jobs near you
Infographic showing various Help Desk Tier 1 job openings in Wisconsin as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $48,604 per year, or $23.4 per hour.
Help Desk / Desktop Support Technician

Help Desk / Desktop Support Technician

Kyyba

Pewaukee, WI • On-site

$19.50 - $26.50/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Title: Help Desk / Desktop Support Technician (Tier 1 / Tier 2)
Location: 1240 Deming Way, Madison, WI - 53717 (hybrid, majority on-site preferred)
Duration: 12 Months (possible extension up to 3 years)
Shift: Mon - Fri, 8:00 AM - 5:00 PM
Client Overview:
  • Accuray is a ~1,200 employee company headquartered in Madison, WI with international locations (all English-speaking). This is a Windows-centric environment with no macOS support required.

Role Summary:
  • This is a Tier 1 / Tier 2 Help Desk and Desktop Support role focused on end-user computing.
  • The resource will handle PC-side support, hardware troubleshooting, and ticket management.
  • The position is hybrid with a strong preference for majority on-site presence to build relationships with internal staff.

Technical Requirements:
Required:
  • Windows 10/11 troubleshooting and support.
  • Hardware troubleshooting and replacement (system boards, memory, hard drives, warranty assessment).
  • ServiceNow ticketing system experience (ticket triage, assignment, documentation).
  • PC Depot Functions: Imaging, configuration, device provisioning.
Preferred:
  • Microsoft Intune (MDM) experience; Windows Autopilot for zero-touch deployments.
  • VPN/connectivity troubleshooting; Active Directory user account and password management.
  • Remote support tools; ITIL familiarity.

Soft Skills:
  • Strong communication and interpersonal skills.
  • Customer service orientation with a positive, approachable demeanor.
  • Ability to work independently in a hybrid environment.
  • Professional presence suitable for corporate environment.

Day-to-Day Responsibilities:
  • Provide Windows 11 end-user support and troubleshooting.
  • Diagnose and replace hardware components (system boards, memory, hard drives).
  • Perform morning ticket triage-review overnight tickets in ServiceNow and assign appropriately.
  • Document and resolve tickets in ServiceNow.
  • Handle PC provisioning and depot coordination.
  • Respond to basic end-user "how-to" inquiries.

Work Arrangement:
  • Hybrid-prefers the resource be on-site the majority of the time.
  • Initial discussion mentioned flexibility (e.g., 2 days on-site / 3 remote one week, then 3 on-site / 2 remote the next).
  • However, more on-site presence is valued for building relationships with internal staff and gathering operational intelligence.
  • Client will provide a business laptop.
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About KYYBA

Sourced by ZipRecruiter

About Kyyba: Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances. At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Farmington Hills, MI, US

Year founded

1998

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