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It Helpdesk Analyst Jobs in Wisconsin (NOW HIRING)

Wegner CPAs

IT Helpdesk Technician

Madison, WI

The IT Help Desk Technician will provide support to coworkers of Wegner's technical products or services. This position plays a critical role in ensuring our employees have uniform access to ...

Wegner CPAs

IT Helpdesk Technician

Madison, WI · On-site

The IT Help Desk Technician will provide support to coworkers of Wegner's technical products or services. This position plays a critical role in ensuring our employees have uniform access to ...

Wegner CPAs

IT Helpdesk Technician

Madison, WI · On-site

The IT Help Desk Technician will provide support to coworkers of Wegner's technical products or services. This position plays a critical role in ensuring our employees have uniform access to ...

Wipfli Advisory LLC

IT Helpdesk Internship

Eau Claire, WI · Remote

$19/hr

Role Summary The HelpDesk Intern supports the day to day hardware and technology needs for the firm ... analysis. Success in this role means delivering accurate, timely support, maintaining ticket notes ...

Wipfli

IT Helpdesk Internship

Milwaukee, WI · Remote

$19/hr

Role Summary The HelpDesk Intern supports the day to day hardware and technology needs for the firm ... analysis. Success in this role means delivering accurate, timely support, maintaining ticket notes ...

One Community Bank

Helpdesk Analyst

Adams, WI · On-site

$18.75 - $25.50/hr

As a Helpdesk Analyst , you will have the chance to use your technical expertise to assist your ... As a member of the Technology Solutions Department, you will report to the Helpdesk Supervisor ...

CERTCO INC

IT Systems Analyst

Fitchburg, WI · On-site

Description IT Systems Analyst - Join a Modernizing IT Team at Certco, Inc. Location: Madison, WI ... Provide Tier One, Two, and Three Help Desk Support for escalated technical issues. * Participate in ...

Certco Inc

IT Systems Analyst

Fitchburg, WI · On-site

Description: IT Systems Analyst - Join a Modernizing IT Team at Certco, Inc. Location: Madison, WI ... Provide Tier One, Two, and Three Help Desk Support for escalated technical issues. * Participate in ...

Certco, Inc

IT Systems Analyst

Fitchburg, WI · On-site

Job Type Full-time Description IT Systems Analyst - Join a Modernizing IT Team at Certco, Inc ... Provide Tier One, Two, and Three Help Desk Support for escalated technical issues. * Participate in ...

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It Helpdesk Analyst information

See Wisconsin salary details

$14

$24

$36

How much do it helpdesk analyst jobs pay per hour?

As of May 28, 2026, the average hourly pay for it helpdesk analyst in Wisconsin is $24.31, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $27.16 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Analyst, and why are they important?

To thrive as an IT Helpdesk Analyst, you need a solid understanding of computer hardware, software troubleshooting, and networking basics, often supported by a relevant degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is crucial for efficiently resolving user issues. Strong communication, patience, and problem-solving skills help analysts deliver effective support and build trust with users. These skills ensure rapid issue resolution, minimize downtime, and enhance overall user satisfaction within an organization.

What are some common challenges faced by IT Helpdesk Analysts, and how can they be successfully managed?

IT Helpdesk Analysts often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating solutions to non-technical users. Successfully managing these challenges involves effective time management, prioritizing urgent requests, and maintaining clear, patient communication with users. Additionally, staying current with the latest technology updates and participating in regular training can help analysts resolve issues more efficiently and reduce user frustration.

What are IT Helpdesk Analysts?

IT Helpdesk Analysts are professionals who provide technical support and assistance to end-users within an organization. They help resolve computer and software issues, troubleshoot hardware problems, and guide users through technical processes. IT Helpdesk Analysts often serve as the first point of contact for employees experiencing IT-related problems, ensuring timely resolution and maintaining smooth business operations. They may also assist with setting up equipment, managing user accounts, and documenting support interactions.
What are popular job titles related to It Helpdesk Analyst jobs in Wisconsin? For It Helpdesk Analyst jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Analyst jobs in Wisconsin look for? The top searched job categories for It Helpdesk Analyst jobs in Wisconsin are:
It Helpdesk Analyst jobs near you
Infographic showing various It Helpdesk Analyst job openings in Wisconsin as of May 2026, with employment types broken down into 1% As Needed, 94% Full Time, and 5% Part Time. Highlights an 19% Physical, 19% Hybrid, and 62% Remote job distribution, with an average salary of $50,574 per year, or $24.3 per hour.

IT Helpdesk Specialist

Careers with MRA | MRA

Waukesha, WI

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Become the next FACE of MRA!

Friendly. Accountable. Centered on Members. Engaged.

MRA = Problem Solved.

That'sthe FACE Culture that we live and breathe here at MRA.

MRA (The Management Association) is seeking an experienced IT Helpdesk Specialist to serve as a trusted front-line support partner for our employees. This role is well-suited for an IT professional who brings strong troubleshooting skills, sound technical judgment, and a customer-first mindset to everyday support challenges.
As the IT Helpdesk Specialist at MRA, you will serve as the primary point of contact for end users, providing timely technical assistance and resolving hardware, software, and network-related issues. This is a hands-on support role where you will respond to helpdesk requests, troubleshoot technical problems, and ensure employees have the technology resources they need to work efficiently. You'll be a critical part of our Technology Services team, delivering responsive and customer-focused IT support across the organization.

This is a full-time opportunity based on-site at our Waukesha, WI office.

Essential Functions:

  • Diagnose and resolve helpdesk calls for computers, phones, peripherals,software,and other technology issues. Support may be in person, by phone, email, or remote access.
  • Install,maintain, and repair IT hardware and software, including operating systems and common software applications.
  • Perform network administration tasks using Office 365, Exchange, and Active Directory.
  • Maintainaccuraterecords of hardware, software, and maintenance activities.
  • Provide one-on-one and group training, including new employee IT orientation.
  • Support video conferencing, training room setup, and printer/copier maintenance.
  • Assist with IT projects, upgrades, and system improvements.
  • Understanding ofsecurity best practices and cybersecurity awareness.
  • Other duties as assigned.

RequiredQualifications:

  • Education: Two-year degree in Computer Science or related field, or equivalentdemonstratedexperience.
  • Experience:Three-yeartroubleshootingexperience in a technology support role, or equivalentdemonstratedexperience.
  • Technical Skills:Proficient in Office 365, including Microsoft Teams and SharePoint, Windows 11, computer imaging, experience with Dell and Microsoft Surface computers, MacBooks, and phone system software. Basic networking knowledge (DNS, DHCP, VPN, Wi-Fi troubleshooting).
  • Competencies:Strong interpersonal and verbal communication skills. Ability to prioritize and manage multiple tasks in a fast-paced environment.

PreferredQualification:

  • Education:Four-year degree in Computer Science or related field, or equivalentdemonstratedexperience.
  • Experience:Five-yeartroubleshootingexperience in a technology support role, or equivalentdemonstratedexperience.

What'sin it for you?

  • Competitive base and incentive pay
  • Paid time off (vacation, holidays, sick, and a volunteer day)
  • Medical, Dental, and Vision plans
  • FSA and HSA accounts
  • Traditional and Roth 401(k)
  • 401(k) company match
  • Life and AD&D insurance
  • Employee Assistance Program
  • Tuition Reimbursement
  • Voluntary Pet Insurance

Ifyou'reready to make an impact, share your ITexpertise, and help MRA deliver exceptional service to ouremployees, we want to hear from you!

Apply