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It Helpdesk Analyst Jobs (NOW HIRING)

Motion Recruitment

IT Helpdesk Analyst

Westerville, OH · On-site

... technology resources. The Help Desk Analyst is also responsible for managing endpoint deployment ... Identify process improvement opportunities and lead approved initiatives to enhance IT service ...

Nightwing

IT Helpdesk Analyst

Arlington, VA · On-site

$55K - $106K/yr

... IT support services desk in the customer environment supporting analysts and business continuity of the customer mission. Responsibilities: - Serve as the first level Help Desk for the TEN Lab ...

TriOptus LLC

IT helpdesk analyst

Portsmouth, VA · On-site

$20/hr

IT Help Desk Agent / Insurance Customer Support Representative Location: Hybrid (Plano, TX or Portsmouth, NH) Pay Rate: $20/hr Contract Type: 12-month contract (with potential to extend up to 24 ...

TriOptus LLC

IT helpdesk analyst

Portsmouth, VA · On-site

$20/hr

IT Help Desk Agent / Insurance Customer Support Representative Location: Hybrid (Plano, TX or Portsmouth, NH) Pay Rate: $20/hr Contract Type: 12-month contract (with potential to extend up to 24 ...

Fourteen Foods

IT Help Desk Analyst

Franklin, TN · On-site

The IT Helpdesk Analyst I provide support to the business in a dual role. One role, approximately 90% of the time, is to provide on-demand IT technical assistance for multiple systems and hardware ...

Fourteen Foods

The IT Helpdesk Analyst I provide support to the business in a dual role. One role, approximately 90% of the time, is to provide on-demand IT technical assistance for multiple systems and hardware ...

Zentech Consulting

IT Help Desk Analyst

Tempe, AZ · Hybrid

An IT HelpDesk Analyst is a pivotal support position within our Managed Services organization. Our Service Desk provides a critical interface between the Managed Services organization and customers ...

SBT Global, Inc.

IT Helpdesk

Plymouth, MI · On-site

$60/hr

Qualifications * 5+ years of hands-on IT support or Helpdesk experience . * Strong experience ... Strong troubleshooting, analytical, and problem-solving skills. * Excellent written and verbal ...

Black Box

IT Helpdesk

Rayville, LA · On-site

Analytical and problem-solving skills with ability to identify patterns, trends, and improvement ... help customers design, deploy and manage their IT infrastructure. Through our values, such as ...

Mity-Lite

IT Helpdesk

Orem, UT · On-site

$22 - $25/hr

IT Helpdesk Pay Range: $22-$25/Hour Position: Full-Time - In Office Location: Orem, Utah About MITY Inc. MITY Inc. is a leading manufacturer of commercial furniture and seating solutions ...

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It Helpdesk Analyst information

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How much do it helpdesk analyst jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for it helpdesk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is an IT Helpdesk Analyst?

IT Helpdesk Analysts are professionals who provide technical support and assistance to end-users within an organization. They help resolve computer and software issues, troubleshoot hardware problems, and guide users through technical processes. IT Helpdesk Analysts often serve as the first point of contact for employees experiencing IT-related problems, ensuring timely resolution and maintaining smooth business operations. They may also assist with setting up equipment, managing user accounts, and documenting support interactions.

What are some common challenges faced by an IT Helpdesk Analyst, and how can they be successfully managed?

IT Helpdesk Analysts often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating solutions to non-technical users. Successfully managing these challenges involves effective time management, prioritizing urgent requests, and maintaining clear, patient communication with users. Additionally, staying current with the latest technology updates and participating in regular training can help analysts resolve issues more efficiently and reduce user frustration.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Analyst, and why are they important?

To thrive as an IT Helpdesk Analyst, you need a solid understanding of computer hardware, software troubleshooting, and networking basics, often supported by a relevant degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is crucial for efficiently resolving user issues. Strong communication, patience, and problem-solving skills help analysts deliver effective support and build trust with users. These skills ensure rapid issue resolution, minimize downtime, and enhance overall user satisfaction within an organization.
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It Helpdesk Analyst jobs near you
Infographic showing various It Helpdesk Analyst job openings in the United States as of August 2026, with employment types broken down into 90% Full Time, 5% Part Time, and 5% Contract. Highlights an 80% Physical, 8% Hybrid, and 12% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

IT Helpdesk Analyst

Palo Alto, CA

Summit Therapeutics
See more jobs at Summit Therapeuticsexternal

Full-time

Posted 9 days ago

Job description

Location: Palo Alto, CA (onsite)

Overview of Role: 

The IT Helpdesk Analyst role is a motivated, customer-focused position that sits within the IT Support team. In this role, you will serve as the first point of contact for end-users experiencing technical issues, providing timely and effective solutions to minimize disruption and maintain productivity across the organization. 

Role and Responsibilities: 

  • Respond to and resolve inbound support requests via phone, email, and ticketing system (Tier 1 & Tier 2). 
  • Diagnose and troubleshoot hardware, software, network, and peripheral issues for end-users. 
  • Install, configure, and maintain desktops, laptops, mobile devices, and peripherals. 
  • Manage user accounts and permissions using Active Directory and Microsoft 365 Admin Center. 
  • Document incidents, resolutions, and workarounds clearly in the ITSM ticketing system. 
  • Escalate unresolved or complex issues to senior IT staff or specialized teams. 
  • Assist with onboarding of new employees including workstation setup and access provisioning. 
  • Maintain hardware and software inventory records. 
  • Support video conferencing systems and collaboration tools (Teams, Zoom, etc.). 
  • Contribute to the internal IT knowledge base by writing and updating support articles. 
  • All other duties as assigned 

Experience, Education and Specialized Knowledge and Skills: 

  • Associate's degree or higher in Information Technology, Computer Science, or related field - or equivalent work experience. 
  • CompTIA A+, Network+, or Microsoft certifications (MD-102, MS-900). 
  • Minimum of 3+ years of experience in a helpdesk, desktop support, or IT support role. 
  • Experience with ITSM tools such as ServiceNow, Jira Service Management, or Freshservice. 
  • Exposure to remote support tools (e.g., TeamViewer, AnyDesk,). 
  • Proficiency with Windows 10/11 operating systems; basic macOS familiarity is a plus. 
  • Working knowledge of Microsoft 365 (Outlook, Teams, SharePoint, OneDrive). 
  • Familiarity with Active Directory user and group management. 
  • Understanding of basic networking concepts (TCP/IP, DNS, DHCP, VPN). 
  • Strong communication and interpersonal skills with a customer-first attitude. 
  • Ability to manage multiple tickets and priorities simultaneously under pressure. 
  • Ability to demonstrate professionalism, good judgment, and tact when dealing with sensitive and confidential issues. 
  • Experience in an enterprise environment with 500+ users. 

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