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It Helpdesk Analyst Jobs (NOW HIRING)

Acura of Rochester

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The IT Helpdesk Technician must occasionally lift or move up to 50 pounds. * While performing the regular ...

SBT Global, Inc.

IT Helpdesk Specialist

San Francisco, CA · On-site

$29 - $32/hr

Perform root cause analysis and implement solutions to prevent recurring issues. Maintain accurate ... Proven experience as an IT Help Desk Support or similar role. Knowledge of computer hardware ...

Garber Honda

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The IT Helpdesk Technician must occasionally lift or move up to 50 pounds. * While performing the regular ...

SBT Global, Inc.

IT Helpdesk Specialist

San Francisco, CA · On-site

$29 - $32/hr

Perform root cause analysis and implement solutions to prevent recurring issues. Maintain accurate ... Proven experience as an IT Help Desk Support or similar role. Knowledge of computer hardware ...

Zones

IT Helpdesk Technician

Boston, MA · On-site

$30/hr

The Service Desk Analyst will troubleshoot, diagnose and resolve or escalate Level 1-2 incidents received as necessary. What you will do as the IT Help Desk Technician: The requirements below are ...

Zones, LLC

IT Helpdesk Technician

Boston, MA · On-site

$30/hr

The Service Desk Analyst will troubleshoot, diagnose and resolve or elevate Level 1-2 incidents received as necessary. What you will do as the IT Help Desk Technician: The requirements below are ...

M&K Truck Centers

IT Helpdesk Technician

Wyoming, MI · On-site

$45K - $55K/yr

We're looking for a skilled and detailed‑driven IT helpdesk technician who would be primarily responsible in assisting users request via phone, email & chat and on occasion in person, some travel ...

Zones LLC.

IT Helpdesk Technician

Boston, MA · On-site

$28 - $30/hr

The Service Desk Analyst will troubleshoot, diagnose and resolve or escalate Level 1-2 incidents received as necessary. What you will do as the IT Help Desk Technician: The requirements below are ...

Info Way Solutions

IT Helpdesk Technician

Plano, TX · On-site

Info Way Solutions is seeking a competent IT Helpdesk Technician to provide prompt and effective technical assistance. The role involves troubleshooting hardware and software issues, offering ...

RAM Aerospace

IT Helpdesk Intern

Saint George, UT · On-site

$13.25 - $17.75/hr

As an IT Helpdesk Intern at RAM Aerospace, you will gain hands-on experience supporting the technology that keeps our engineering and manufacturing teams running. Working under the supervision of the ...

Ask IT consulting

Helpdesk Analyst

Columbia, SC · On-site

$19 - $26/hr

Ask IT is a minority-owed enterprise; it has been founded on providing the highest quality possible and on the devotion to customer satisfaction. Role Name: System Analyst / Helpdesk Duration: 12 ...

NextHop AI

IT Helpdesk Engineer

Santa Clara, CA · On-site

About the Role We are seeking a highly skilled and motivated IT Helpdesk and Operations Engineer to ... Deep dive into Root Cause Analysis of reoccurring IT tickets. * Automate repetitive tasks or ...

Atlas

IT Helpdesk Technician

Phoenix, AZ · On-site

Overview The IT Helpdesk Technician serves as a key point of contact for technical support, assisting end-users with hardware, software, and network-related issues to ensure minimal disruption to ...

USM

Helpdesk Analyst

Baltimore, MD · On-site

$20.25 - $27.75/hr

... IT Outsourcing and Technology assistance supplier headquartered in Chantilly, VA. We offer world ... Helpdesk Analyst Location: Baltimore, MD, 21117 Duration: 1+ year * Prefer Tier 1 Help Desk ...

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It Helpdesk Analyst information

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How much do it helpdesk analyst jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for it helpdesk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is an IT Helpdesk Analyst?

IT Helpdesk Analysts are professionals who provide technical support and assistance to end-users within an organization. They help resolve computer and software issues, troubleshoot hardware problems, and guide users through technical processes. IT Helpdesk Analysts often serve as the first point of contact for employees experiencing IT-related problems, ensuring timely resolution and maintaining smooth business operations. They may also assist with setting up equipment, managing user accounts, and documenting support interactions.

What are some common challenges faced by an IT Helpdesk Analyst, and how can they be successfully managed?

IT Helpdesk Analysts often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating solutions to non-technical users. Successfully managing these challenges involves effective time management, prioritizing urgent requests, and maintaining clear, patient communication with users. Additionally, staying current with the latest technology updates and participating in regular training can help analysts resolve issues more efficiently and reduce user frustration.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Analyst, and why are they important?

To thrive as an IT Helpdesk Analyst, you need a solid understanding of computer hardware, software troubleshooting, and networking basics, often supported by a relevant degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is crucial for efficiently resolving user issues. Strong communication, patience, and problem-solving skills help analysts deliver effective support and build trust with users. These skills ensure rapid issue resolution, minimize downtime, and enhance overall user satisfaction within an organization.
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It Helpdesk Analyst jobs near you
Infographic showing various It Helpdesk Analyst job openings in the United States as of August 2026, with employment types broken down into 90% Full Time, 5% Part Time, and 5% Contract. Highlights an 80% Physical, 8% Hybrid, and 12% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

IT Helpdesk Technician

Rochester, NY • On-site

Acura of Rochester
Motor Vehicle Manufacturing • 201 - 500 employees
Learn more about Acura of Rochesterexternal

$40K - $60K/yr

Full-time

Re-posted 18 days ago

Job description

Job Description
Notice About This Position This position may not have an immediate opening but we are always accepting applications for future growth opportunities. x Dismiss alert
Would you like to work for an award-winning business that values exceptional customer service, as well as high-employee satisfaction? Do you want to begin a career that utilizes your talent, which will take you as far as you want to go? Then don't look any further, because you've found just that with Garber Automotive Group.
Position Description
Provide first level support to end users on a variety of issues including but not limited to: identifying, researching, resolving technical problems, responding to help desk tickets, phone calls and email requests for technical support. Must be familiar with a variety of IT concepts, practices, and procedures.
Primary Responsibilities
  • Maintain Help Desk queue on a daily basis
  • Interaction and communication with all end users
  • Setup and configuration of newly hired employee's
  • Install, maintain and support workstations, laptops, thin clients, printers, scanners, phones, mobile devices and related equipment
  • Maintain stock of IT consumables (toner, cables, batteries, etc.)
  • May perform other duties as required
Specific Skills/Abilities
  • Experience with Microsoft Operating Systems, Microsoft Office including Outlook
  • Ability to train end users on computer basics when called upon
  • Good listening, communication and interpersonal skills
  • Highly motivated and ready to work in a fast paced environment
  • Great problem solving and decision making ability
  • Ability to work independently as needed and as part of a team
  • Must be willing to be flexible in work hours to get projects or maintenance done if needed
Work Environment and Physical Demands
  • The normal work environment is typical of a business office, automotive dealership and automotive repair facility.
  • The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear.
  • The IT Helpdesk Technician must occasionally lift or move up to 50 pounds.
  • While performing the regular duties of the position, the Helpdesk Technician may be exposed to the risk of electrical shock, and possible exposure to toxic or caustic chemicals. The Helpdesk Technician must be able to wear safety equipment and follow safety instructions.
Education/Experience
Bachelor's degree in computer science, computer information systems, or related area is preferred or equivalent combination of education and experience
Pay Range & Compensation Details
Pay is from $40,000 - $60,000 per year. Rate of pay for this position is dependent on relevant skills & experience.
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