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It Helpdesk Analyst Jobs (NOW HIRING)

Black Box Corporation

IT Helpdesk

Rayville, LA · On-site

Analytical and problem-solving skills with ability to identify patterns, trends, and improvement ... help customers design, deploy and manage their IT infrastructure. Through our values, such as ...

viLogics

IT Helpdesk Technician

Ebensburg, PA · On-site

The IT Helpdesk Technician position is a vital role within the viLogics organization. It's the first point of contact with most customers. This position is responsible for providing technical support ...

SBT Global, Inc.

IT Helpdesk

San Jose, CA · On-site

$31/hr

Company Description 6 months + Contract On Site Pay Rate: ~$31~/hr (DOE) We are looking for technically skilled candidates with good problem-solving ability for the position of IT technician. The ...

CalPrivate Bank

IT & Helpdesk Manager

San Diego, CA · On-site

$131K - $152K/yr

Your Opportunity: IT & Helpdesk Manager At CalPrivate Bank, technology plays an essential role in ... Tax analysis and other credit‑related applications. * Moody's applications. * eVision. * Call ...

Total Secure Technology

Be Seen First

IT Helpdesk Technician

Cheyenne, WY · On-site

$20 - $27/hr

IT Support Technician - Remote / Cheyenne Area Student Technician, Helpdesk Level 1 & Other Experience Levels Considered About the Role Total Secure Technology is looking for an IT Support Technician ...

Arthur Lawrence

IT HELPDESK TECHNOLOGIST

Dallas, TX · On-site

Arthur Lawrence is looking for a IT Helpdesk Technologist one of our clients in Dallas, TX. Please find the below and send us your updated resume if interested: Must-Have Skills: * 2-3 years of ...

Providencia

IT Helpdesk Technician

El Paso, TX

TITLE: IT Helpdesk Technician LOCATION: El Paso TRAVEL: Minimal/As needed About Us The Providencia Group is led by a purpose:to address global challenges and make an impact that matters through ...

The Larson Group

IT Helpdesk Technician

Strafford, MO · On-site

The Larson Group Peterbilt is looking for an experienced IT Helpdesk Technician to join our dynamic team. The primary responsibility of the IT Helpdesk Technician is to work collaboratively with ...

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It Helpdesk Analyst information

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How much do it helpdesk analyst jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for it helpdesk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is an IT Helpdesk Analyst?

IT Helpdesk Analysts are professionals who provide technical support and assistance to end-users within an organization. They help resolve computer and software issues, troubleshoot hardware problems, and guide users through technical processes. IT Helpdesk Analysts often serve as the first point of contact for employees experiencing IT-related problems, ensuring timely resolution and maintaining smooth business operations. They may also assist with setting up equipment, managing user accounts, and documenting support interactions.

What are some common challenges faced by an IT Helpdesk Analyst, and how can they be successfully managed?

IT Helpdesk Analysts often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating solutions to non-technical users. Successfully managing these challenges involves effective time management, prioritizing urgent requests, and maintaining clear, patient communication with users. Additionally, staying current with the latest technology updates and participating in regular training can help analysts resolve issues more efficiently and reduce user frustration.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Analyst, and why are they important?

To thrive as an IT Helpdesk Analyst, you need a solid understanding of computer hardware, software troubleshooting, and networking basics, often supported by a relevant degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is crucial for efficiently resolving user issues. Strong communication, patience, and problem-solving skills help analysts deliver effective support and build trust with users. These skills ensure rapid issue resolution, minimize downtime, and enhance overall user satisfaction within an organization.
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It Helpdesk Analyst jobs near you
Infographic showing various It Helpdesk Analyst job openings in the United States as of August 2026, with employment types broken down into 90% Full Time, 5% Part Time, and 5% Contract. Highlights an 80% Physical, 8% Hybrid, and 12% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Helpdesk Analyst

Centreville, VA • On-site

Next Step Systems
IT Services • 11 - 50 employees
Learn more about Next Step Systemsexternal

$20.25 - $27.75/hr

Full-time

Medical, Retirement, PTO

Re-posted 6 days ago

Job description

Helpdesk Analyst, Centreville, VA
We are seeking a Helpdesk Analyst with 2 to 4 years of Helpdesk Technician experience. You should enjoy interacting with clients to solve their IT problems and issues and working with a team of energetic people who enjoy "gaming" in their spare time. This client remote work, conducted from the business office, requires communication with clients, so excellent communication skills are required. Previous experience in a similar client relationship is required. In the beginning, there is a training and onboarding period where you are expected in the office every day. The length of training in the office every day depends on you and how quickly you pick everything up. This position is Hybrid with 3 days Onsite and 2 days Remote.
Helpdesk Analyst Responsibilities:
- Support Clients with technical issues involving Microsoft's core business applications, Cloud offerings, and virtual environments.
- Remote and onsite troubleshooting workstations, networks, and servers.
- Manage and support disaster recovery and business continuity solutions.
- Maintain and documentation for hardware, applications, and SOPs.
- Communication with the clients to keep them informed of incident progress or notification of impending changes or agreed outages.
- Enjoy working in a team environment and communicating effectively.
- Excellent interpersonal skills, enjoy working with people, excellent telephone skills, active listener and customer care.
- Able to match resources to technical issues and consult clients on solutions for their business.
Helpdesk Analyst Qualifications:
- Associates/bachelor's degree in IT or related field.
- Knowledge of the full stack of Microsoft desktop and server applications as well as Office 365.
- Experience working with Office 365, Active Directory, and DNS.
- Experience with Mac devices.
- Managed Service Provider (MSP) experience is preferred.
- Experience with ConnectWise is helpful.
- Knowledge of applications like AEC field such as AutoCAD and Revit.
- IT Certifications: Microsoft MCP or CompTIA A+.
- Technical support of networking equipment including WAN and LAN connectivity, routers, firewalls, and security.
- Remote access solution implementation and support including VPN, Terminal Services, and Citrix.
- Experience troubleshooting technical issues.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Centreville VA Jobs, Helpdesk Analyst, Microsoft, Desktop, Server, Office 365, Active Directory, DNS, MAC Devices, AutoCAD, Revit, LAN, WAN, Routers, Firewalls, Security, VPN, Citrix, Terminal Services, ConnectWise, MSP, Managed Service Provider, Network, Networking, Support, Technician, Virginia Recruiters, Information Technology Jobs, IT Jobs, Virginia Recruiting
Looking to hire for similar positions in Centreville, VA or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire Helpdesk Analysts for jobs in Centreville, Virginia and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.
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