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It Helpdesk Analyst Jobs in Raleigh, NC (NOW HIRING)

Rimkus

IT Helpdesk Technician

Chapel Hill, NC · On-site

The IT Helpdesk Technician provides frontline technical support to Rimkus employees across the organization. This position is responsible for responding to user requests, troubleshooting hardware and ...

New

Skylimit Systems

IT Support Analyst

Raleigh, NC

$26 - $34/hr

Job Summary We are seeking a detail-oriented and security-conscious IT Helpdesk Support Technician ... Strong problem-solving and analytical skills. * Excellent written and verbal communication skills.

Collabera

Helpdesk Analyst L1

Cary, NC · On-site

$19 - $26/hr

Company Description Since 1991, Collabera has been a leading provider of IT staffing solutions and ... Our client-centric model provides focus, commitment and a dedicated team to help our clients ...

STI

Helpdesk Manager - Durham, NC

Durham, NC · On-site

The Helpdesk Manager leads and oversees all aspects of the centralized IT Helpdesk supporting 13 ... Analyze performance metrics and trends to drive service improvement initiatives. * Collaborate with ...

HCL America Inc

Level 1 Analyst IT Help Desk

Cary, NC · On-site

Company Description As an IT services provider, HCL provides custom software development, product ... Technical helpdesk or technical call center experience is necessary. * Disciplined, systematic ...

HCL America Inc

Level 1 Analyst IT Help Desk

Cary, NC · On-site

Company Description As an IT services provider, HCL provides custom software development, product ... Technical helpdesk or technical call center experience is necessary. * Disciplined, systematic ...

NV5

IT Analyst

Cary, NC

Responsibilities NV5 is seeking a full-time IT Analyst to support our Cary, NC office. This role ... t or help desk environment Work environment and physical demands of this position The ...

NV5

IT Analyst

Cary, NC · On-site

Responsibilities NV5 is seeking a full-time IT Analyst to support our Cary, NC office. This role ... t or help desk environment Work environment and physical demands of this position The ...

NV5

IT Analyst

Cary, NC · On-site

NV5 is seeking a full-time IT Analyst to support our Cary, NC office. This role provides frontline ... t or help desk environment Work environment and physical demands of this position The ...

Mayne Pharma

IT Analyst

Raleigh, NC · On-site

... Helpdesk support. Key Responsibilities Areas * Customer Service: Resolve end user issues and ... Ability to present and deliver IT training material * Comfortable supporting Executive Leadership ...

Mayne Pharma

IT Analyst

Raleigh, NC · On-site

... Helpdesk support. Key Responsibilities Areas * Customer Service: Resolve end user issues and ... Ability to present and deliver IT training material * Comfortable supporting Executive Leadership ...

Apex Systems

IT Governance Analyst

Durham, NC · On-site

IT Governance Analyst Location: Durham, North Carolina (Remote) Role Overview We are seeking an IT Governance Analyst to support our risk management program. This role focuses on the identification ...

Integrated Resources INC

Lead IT Analyst

Raleigh, NC · On-site

Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing. This is Direct Hire with our Client As a member of the IT Quality & Regulatory Compliance team, the Lead IT Analyst ...

North State Bank

IT Support Specialist

Raleigh, NC · On-site

Be the Technology Partner That Keeps Our Bank Running Do you enjoy solving problems, helping people ... This is an excellent opportunity for an IT professional who thrives in a service-oriented ...

US IT Solutions Inc

IT Service Desk lead

Durham, NC

Experience researching, analyzing and interpreting automated system problems. Very good oral and ... Experience implementing and managing a help desk operation. Additional Information Thanks and ...

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It Helpdesk Analyst information

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$23

$34

How much do it helpdesk analyst jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for it helpdesk analyst in Raleigh, NC is $23.42, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $26.15 per hour, depending on experience, location, and employer.

What is an IT Helpdesk Analyst?

IT Helpdesk Analysts are professionals who provide technical support and assistance to end-users within an organization. They help resolve computer and software issues, troubleshoot hardware problems, and guide users through technical processes. IT Helpdesk Analysts often serve as the first point of contact for employees experiencing IT-related problems, ensuring timely resolution and maintaining smooth business operations. They may also assist with setting up equipment, managing user accounts, and documenting support interactions.

What are some common challenges faced by an IT Helpdesk Analyst, and how can they be successfully managed?

IT Helpdesk Analysts often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating solutions to non-technical users. Successfully managing these challenges involves effective time management, prioritizing urgent requests, and maintaining clear, patient communication with users. Additionally, staying current with the latest technology updates and participating in regular training can help analysts resolve issues more efficiently and reduce user frustration.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Analyst, and why are they important?

To thrive as an IT Helpdesk Analyst, you need a solid understanding of computer hardware, software troubleshooting, and networking basics, often supported by a relevant degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is crucial for efficiently resolving user issues. Strong communication, patience, and problem-solving skills help analysts deliver effective support and build trust with users. These skills ensure rapid issue resolution, minimize downtime, and enhance overall user satisfaction within an organization.

What cities near Raleigh, NC are hiring for It Helpdesk Analyst jobs?

Cities near Raleigh, NC with the most It Helpdesk Analyst job openings:

It Helpdesk Analyst jobs near you
Infographic showing various It Helpdesk Analyst job openings in Raleigh, NC as of August 2026, with employment types broken down into 90% Full Time, 5% Part Time, and 5% Contract. Highlights an 79% Physical, 8% Hybrid, and 13% Remote job distribution, with an average salary of $44,239 per year, or $21.3 per hour.

Proton IT Helpdesk

Raleigh, NC • On-site

The Reynolds and Reynolds Company
Computer and Computer Peripheral Equipment and Software Wholesalers • 1 - 5K employees
Learn more about The Reynolds and Reynolds Companyexternal

$50K - $55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Reynolds and Reynolds rating

8.1

Company rating: 8.1 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

Job description

Position Description
*This is a remote position*
*Shifts: Monday-Friday 8am-5pm EST, Monday- Friday 9am-6pm EST, Monday-Friday 2pm-11pm EST
Proton Dealership IT, an affiliate of Reynolds and Reynolds, is looking for a customer driven IT Helpdesk Support Technician. In this role you will be the first line of contact for all customers and will be tasked with solving a variety of client issues with rapid resolution. As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues.
Responsibilities will include but are not limited to:
- Thoroughly documenting problems, troubleshooting steps, and resolution via Proton's ticketing system
- Troubleshoot and replace failed computing hardware on both desktop PC's and laptop computers (motherboards, NIC's, video cards, laptop monitors, laptop keyboards, etc.)
- Work with troubleshooting switches, routers, and firewalls while maintaining a firm understanding of their roles
About Our Company:
Proton Dealership IT, an affiliate of Reynolds and Reynolds, is an IT services company that provides IT support and amazing customer service to over 400 auto-dealership clients across the country. Proton is not the normal "ticket, ticket, ticket" IT support shop. Proton likes to keep the stress level low, the fun level high, and the quality of life excellent for their team!
#LI-DNI
Requirements
At least 2-3 years in an IT Helpdesk/Desktop Support role required; IT certifications or technical education required; Knowledge and experience with Windows Active Directory domains required; Must be seasoned with ticketing systems; Expertise with printer troubleshooting (network and local), scanner troubleshooting (network and local), and wireless troubleshooting; Familiarity with networking devices and troubleshooting switches, routers and firewalls; Knowledge of Microsoft Servers lineup of products Windows Server 2003, 2008, 2012 and Microsoft Exchange Server 2007, 2010, 2013
Benefits
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:
- Medical, dental, vision, life insurance, and a health savings account
- 401(k) with up to 6% matching
- Paid holidays, vacation and sick days
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

What Reynolds and Reynolds employees say

Pay

Benefits

Hours and flexibility

Workplace

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Reynolds and Reynolds logo

About Reynolds and Reynolds

Sourced by ZipRecruiter

Reynolds and Reynolds develops and supports software for automotive retailers. We feature the industry’s only Retail Management System. This platform gives dealers a choice in dealership management systems (DMS) — ERA-IGNITE or POWER — along with retailing tools built to work together to streamline dealership operations and to improve customer satisfaction with the dealership. We also manufacture and distribute business forms and promotional items. Our products help dealers reduce compliance risk, brand their dealership, increase efficiency, and simplify administrative processes. Our associates are the key to our success. We wouldn’t be the leader in the automotive industry without them. We foster an environment that allows associates to grow professionally through engaging work and promotion from within.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

1,001 - 5,000 Employees

Headquarters location

Dayton, OH, US

Year founded

1866

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