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It Helpdesk Administrator Jobs (NOW HIRING)

Swap

IT Helpdesk Administrator

Austin, TX · On-site

The IT Helpdesk Engineer provides first-line and second-line technical support to users across the ... Manage user accounts, permissions, and security groups using JumpCloud and Google Workspace Admin ...

The Raymond Corporation

IT Helpdesk 1

Addison, TX · On-site

The IT Helpdesk Administrator will be responsible for the deployment and management of IT infrastructure (hardware, software, network, telephony). The Help Desk Administrator will maintain an ...

FCP Euro

IT Helpdesk Administrator II

Jacksonville, FL · On-site

$65K - $75K/yr

FCP Euro is seeking an experienced and driven IT Helpdesk Administrator II to support our fulfillment center operations. In this role, you will be responsible for maintaining and optimizing the ...

FCP Euro

IT Helpdesk Administrator II

Jacksonville, FL · On-site

FCP Euro is seeking an experienced and driven IT Helpdesk Administrator II to support our fulfillment center operations. In this role, you will be responsible for maintaining and optimizing the ...

Foundever

Required Language English Employment Type Full time Contract Type Permanent Description Are you our next IT Helpdesk Administrator? Do you want to take your first step into an IT career with plenty ...

Bluetree

IT Helpdesk

Reno, NV · On-site

$20 - $27/hr

ONSITE POSITION IN RENO, NEVADA IT Helpdesk Technician * Company: Bluetree Practice Services ... Manage user access, monitor server health, and administer local VOIP communications to minimize ...

Bluetree Dental

IT Helpdesk

Reno, NV · On-site

They are seeking a Full-Time IT Helpdesk Team Member who will provide onsite tech support, troubleshooting, and maintain IT systems to ensure smooth operations. Responsibilities : • Provide onsite ...

AEG Vision

IT Helpdesk Technician

Addison, TX

The IT Help Desk technician will work with the IT Help Desk team. lead, and manager to work different types of IT help desk support requests. * Field incoming help requests from end users via ...

RemX

Be Seen First

Helpdesk Administrator

Los Angeles, CA · On-site

$26 - $28/hr

NOW HIRING! Helpdesk Administrator Pay: $26-$28/hour Schedule: Monday-Friday, 8:00 AM-4:30 PM ... This role will support daily IT operations, user access management, helpdesk ticket resolution, and ...

E-Solutions, Inc.

IT Helpdesk

San Jose, CA · On-site

... IT technician include being a reference point for all IT related queries at the user level ... IT Helpdesk1Linux,Helpdesk technician,Widnows,Computer network'',Forman deploymentN/AW2United ...

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All JobsIt Helpdesk Administrator Jobs

It Helpdesk Administrator information

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$34.5K

$55.9K

$76.5K

How much do it helpdesk administrator jobs pay per year?

As of Aug 4, 2026, the average yearly pay for it helpdesk administrator in the United States is $55,921.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $66,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Administrator?

To thrive as an IT Helpdesk Administrator, you need a solid understanding of computer hardware, operating systems, networking fundamentals, and troubleshooting, often supported by a degree in IT or relevant certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems, remote desktop tools, and Active Directory is typically required. Strong communication, patience, and problem-solving abilities help you efficiently assist users and manage high-pressure situations. These skills ensure timely resolution of technical issues, minimize downtime, and maintain smooth IT operations across the organization.

What is an IT Helpdesk Administrator?

IT Helpdesk Administrators are professionals who provide technical support and assistance to users within an organization. They handle issues related to hardware, software, networks, and other computer systems by troubleshooting problems and resolving technical concerns. Their responsibilities often include responding to helpdesk tickets, configuring new devices, maintaining user accounts, and ensuring system security. They play a crucial role in maintaining smooth IT operations and minimizing downtime for employees.

What are some common challenges faced by IT Helpdesk Administrators, and how can they be effectively managed?

IT Helpdesk Administrators often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and balancing multiple priorities under tight deadlines. Effective time management, strong communication skills, and leveraging ticketing systems can help manage workload and ensure prompt resolution of issues. Additionally, staying updated with the latest technology trends and maintaining detailed documentation can streamline troubleshooting and improve overall efficiency. Collaborating closely with other IT professionals also ensures complex problems are resolved quickly and thoroughly.

What is the difference between It Helpdesk Administrator vs Network Support Specialist?

AspectIt Helpdesk AdministratorNetwork Support Specialist
CertificationsCompTIA A+, Microsoft Certified IT Professional (MCITP)CompTIA Network+, Cisco CCNA
Work EnvironmentHelpdesk, user support, troubleshootingNetwork infrastructure, server support
Employer & Industry UsageIT departments across various industriesNetworking firms, large enterprises
Common Search & ComparisonYesYes

The It Helpdesk Administrator primarily focuses on user support, troubleshooting hardware/software issues, and maintaining helpdesk operations. In contrast, a Network Support Specialist concentrates on network infrastructure, configuring routers, switches, and resolving network connectivity problems. While both roles require technical certifications and work within IT environments, their core responsibilities differ, with the Helpdesk Administrator providing end-user support and the Network Support Specialist managing network systems.

More about It Helpdesk Administrator jobs
What cities are hiring for It Helpdesk Administrator jobs? Cities with the most It Helpdesk Administrator job openings:
What states have the most It Helpdesk Administrator jobs? States with the most job openings for It Helpdesk Administrator jobs include:
What job categories do people searching It Helpdesk Administrator jobs look for? The top searched job categories for It Helpdesk Administrator jobs are:
It Helpdesk Administrator jobs near you
Infographic showing various It Helpdesk Administrator job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 86% Full Time, 10% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $55,921 per year, or $26.9 per hour.

IT Helpdesk Administrator

Swap

Austin, TX • On-site

Full-time

Posted 12 days ago

Job description

About Swap
Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience.
Built for brands that want to sell anything - anywhere, Swap centralises global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence.
At Swap, we're building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works.
The IT Helpdesk Engineer provides first-line and second-line technical support to users across the organization, ensuring fast and effective resolution of IT incidents and requests. This role involves troubleshooting hardware, software, and network issues, maintaining IT assets, managing user accounts, and escalating complex issues when required. The ideal candidate has a strong technical foundation, customer-first mindset, and thrives in a dynamic, fast-paced environment.
Key Responsibilities
  • Serve as the first point of contact for IT support via email, chat, ticketing system, or phone.
  • Diagnose and resolve technical issues related to Windows, macOS, and mobile devices.
  • Support users across productivity platforms such as Google Workspace, Slack, and standard office applications.
  • Troubleshoot hardware, printer, and peripheral connectivity issues.
  • Manage user accounts, permissions, and security groups using JumpCloud and Google Workspace Admin Console.
  • Assist in the setup, configuration, and maintenance of laptops, desktops, and other company devices.
  • Escalate unresolved or complex incidents to senior engineers or relevant vendors.
  • Maintain accurate ticket documentation in Zendesk and Linear.
  • Ensure adherence to IT security policies and compliance standards.
  • Support onboarding and offboarding processes, including device preparation and account provisioning.
  • Contribute to improving IT processes, documentation, and internal knowledge base articles.

Skills & Experience Required
Essential:
  • 3-4 years of experience in IT support, helpdesk, or systems administration roles.
  • Strong understanding of Windows 10/11, macOS, and networking fundamentals (DNS, DHCP, Wi-Fi troubleshooting).
  • Experience with user management tools such as JumpCloud and Google Workspace.
  • Familiarity with ticketing systems including Zendesk and Linear.
  • Hands-on experience supporting security tools such as SentinelOne, MFA solutions, and VPN configurations.
  • Excellent problem-solving and customer-service skills with strong attention to detail.
  • Ability to manage multiple priorities and communicate effectively with both technical and non-technical staff.

Desirable:
  • Basic scripting or automation experience (PowerShell, Bash, or Python).
  • Exposure to cloud and SaaS ecosystems (Google Cloud, AWS, or Azure).
  • Knowledge of IT asset management and endpoint security best practices.
  • Certifications such as CompTIA A+, ITIL Foundation, or Google IT Support Professional.
Personal Attributes
  • Strong sense of responsibility and initiative.
  • Excellent communication and interpersonal skills.
  • Team-oriented but capable of working independently.
  • Curious, adaptable, and proactive in continuous learning.
Education
  • Bachelor's degree or diploma in Information Technology, Computer Science, or a related field (or equivalent practical experience).

Diversity & Equal Opportunities:
We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing.

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