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It Helpdesk Administrator Jobs (NOW HIRING)

Bluetree Dental

IT Helpdesk

Reno, NV · On-site

... health, and administer local VOIP communications to minimize corporate downtime. • Work ... Required : • 1-5 years of professional IT helpdesk or system support experience (an equivalent ...

Woongjin, Inc

IT Helpdesk

Kokomo, IN · On-site

Company VPN administrator * Company IT policy and application form creation * VIP support, Business travelers support * IT server room cleanup and follow up all kind of issue in IT room * Network ...

viLogics

IT Helpdesk Technician

Ebensburg, PA · On-site

Based on Experience The IT Helpdesk Technician position is a vital role within the viLogics organization. Its the first point of contact with most customers. This position is responsible for ...

viLogics

IT Helpdesk Technician

Ebensburg, PA

The IT Helpdesk Technician position is a vital role within the viLogics organization. It's the first point of contact with most customers. This position is responsible for providing technical support ...

Arthur Lawrence

Be Seen First

IT Helpdesk Technologist

Dallas, TX · On-site

$21 - $27/hr

Job Title: IT Helpdesk Technologist Location: Dallas , TX (100% Onsite) Client: Fortune 50 midstream Oil & Gas Company Contract Duration: 6-12 Months Shift Schedule: · Initial assignment: 11:00 AM ...

Impact Business Technology

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IT Helpdesk Technician

Chicago, IL · On-site

$50K - $60K/yr

We are seeking an IT Helpdesk Technician to join our team! You will resolve computer-related issues for our clients through telephone, remote support or on-site. Responsibilities: * Perform scheduled ...

T1 Energy Inc.

Helpdesk Administrator

Austin, TX · On-site

They are seeking an entry-level Helpdesk Administrator to support their Automation & IT Engineering team by managing IT tasks, onboarding new hires, and ensuring access to necessary tools and ...

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American Freight

IT Helpdesk Support

Dublin, OH · On-site

$17 - $25/hr

Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be ...

Black Box Corporation

IT Helpdesk

Rayville, LA

By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as ...

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It Helpdesk Administrator information

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$34.5K

$55.9K

$76.5K

How much do it helpdesk administrator jobs pay per year?

As of Jul 14, 2026, the average yearly pay for it helpdesk administrator in the United States is $55,921.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $66,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Administrator, and why are they important?

To thrive as an IT Helpdesk Administrator, you need a solid understanding of computer hardware, operating systems, networking fundamentals, and troubleshooting, often supported by a degree in IT or relevant certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems, remote desktop tools, and Active Directory is typically required. Strong communication, patience, and problem-solving abilities help you efficiently assist users and manage high-pressure situations. These skills ensure timely resolution of technical issues, minimize downtime, and maintain smooth IT operations across the organization.

What are IT Helpdesk Administrators?

IT Helpdesk Administrators are professionals who provide technical support and assistance to users within an organization. They handle issues related to hardware, software, networks, and other computer systems by troubleshooting problems and resolving technical concerns. Their responsibilities often include responding to helpdesk tickets, configuring new devices, maintaining user accounts, and ensuring system security. They play a crucial role in maintaining smooth IT operations and minimizing downtime for employees.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but it does not fully replace IT Helpdesk Administrators. These professionals are essential for complex issues, system management, and providing personalized support that AI cannot replicate. The role continues to evolve with technology, emphasizing skills in troubleshooting, communication, and system administration.

Is helpdesk a good entry level IT job?

Helpdesk positions are commonly considered good entry-level IT jobs because they provide foundational experience in troubleshooting, customer service, and technical support. These roles often require basic knowledge of operating systems, networking, and common software, and can serve as a stepping stone to more advanced IT positions. Certifications like CompTIA A+ can enhance prospects in helpdesk roles.

What are some common challenges faced by IT Helpdesk Administrators, and how can they be effectively managed?

IT Helpdesk Administrators often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and balancing multiple priorities under tight deadlines. Effective time management, strong communication skills, and leveraging ticketing systems can help manage workload and ensure prompt resolution of issues. Additionally, staying updated with the latest technology trends and maintaining detailed documentation can streamline troubleshooting and improve overall efficiency. Collaborating closely with other IT professionals also ensures complex problems are resolved quickly and thoroughly.

What is the difference between It Helpdesk Administrator vs Network Support Specialist?

AspectIt Helpdesk AdministratorNetwork Support Specialist
CertificationsCompTIA A+, Microsoft Certified IT Professional (MCITP)CompTIA Network+, Cisco CCNA
Work EnvironmentHelpdesk, user support, troubleshootingNetwork infrastructure, server support
Employer & Industry UsageIT departments across various industriesNetworking firms, large enterprises
Common Search & ComparisonYesYes

The It Helpdesk Administrator primarily focuses on user support, troubleshooting hardware/software issues, and maintaining helpdesk operations. In contrast, a Network Support Specialist concentrates on network infrastructure, configuring routers, switches, and resolving network connectivity problems. While both roles require technical certifications and work within IT environments, their core responsibilities differ, with the Helpdesk Administrator providing end-user support and the Network Support Specialist managing network systems.

What is the role of IT helpdesk administrator?

An IT helpdesk administrator is responsible for providing technical support to users, troubleshooting hardware and software issues, and maintaining IT systems. They often use ticketing systems, possess strong communication skills, and may hold certifications like CompTIA A+ or Microsoft Certified IT Professional. Their role ensures smooth IT operations and user productivity within an organization.

What is the highest paying IT admin job?

The highest paying IT admin roles typically include senior systems administrators, network architects, and IT managers with specialized skills and certifications such as Cisco or Microsoft certifications. These positions often require extensive experience and may involve overseeing large networks or data centers, with salaries reaching six figures in many regions.
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It Helpdesk Administrator jobs near you
Infographic showing various It Helpdesk Administrator job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $55,921 per year, or $26.9 per hour.
HelpDesk Administrator

HelpDesk Administrator

Edward M. Kennedy Community Health Center, Inc.

Framingham, MA • On-site

$20 - $23/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 15 days ago

Job description

Salary for this Position: $20.00 - $23.00/Hour
*All Pay Rates are subject to Experience, License or Certification and Location*
Edward M. Kennedy Community Health Center is one of the largest community health centers in Massachusetts serving Worcester, Framingham, Milford, and the surrounding communities.  We are a thriving and growing organization, and our team is expanding across sites to support this growth.
We are currently hiring a Helpdesk Administrator based in Framingham, MA. The Helpdesk Administrator provides frontline user support on a variety of information technology, telecommunication and computer use inquiries. Identify, research and resolve technical problems, respond to telephone and email inquiries and personnel requests for technical support. Document and track and monitor technical problems to ensure a timely resolution. Relies on instructions and pre-established guidelines to perform the functions of the job.
As an employer of choice, our inclusive workplace environment fosters teamwork, accountability and respect and supports the growth and development of each employee.  We are an equal opportunity employer and embrace the richness of the diversity of our staff and community.  You are a good fit for our team if you are passionate about helping people live healthier lives and enjoy working in a supportive, team-based environment.
Essential Functions:

  • Analyze, troubleshoot and resolve software & hardware issues for end users and follows-up with them to ensure that requests were completed to their satisfaction.
  • Use remotely support software to provide technical support.
  • Monitors network and associated devices for potential issues and Identify and escalate critical incidents with a strong sense of urgency and ownership.
  • Supports and maintains user account information including rights, security and systems group.
  • Assists with training of end users on basic PC computing skills and computer usage policies.
  • Learn and keep current with all supported software applications
  • Use the IT Helpdesk ticketing and knowledgebase system to record, assign, track, close, and analyze all IT Helpdesk requests.
  • Coordinate with external vendors to troubleshoot technical problems that cannot be resolved internally.
  • Travel to other sites to provide technical support as needed.
  • Provide After-hours and weekend support on a rotational basis.
  • Perform other duties and work assignments as assigned by the supervisor including attendance of requested department, organization, and outside meetings and/or trainings.
  • Works a fluctuating work schedule including day, evenings, and occasionally a Saturday shift (9am-1pm)
Education and Experience:
  • Strong PC skill and Windows 10 knowledge Mac OS experience a plus
  • Strong Customer Service, phone and organizational skills
  • Understanding of Networking Fundamentals
  • Basic Client-Server understanding
Benefits:
  • Competitive salary based on related experience
  • Medical insurance starts on first day of employment. 
    • Health center pays 80% of medical insurance premiums.
    • Includes coverage for same-sex domestic partners and gender affirming care.
  • Generous time off packages
  • Dental and Vision insurance
  • 403b Retirement Plan with employer match
  • Flexible Spending Accounts
  • Employee Assistance Program

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