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It Helpdesk Administrator Jobs (NOW HIRING)

FCP Euro

IT Helpdesk Administrator II

Jacksonville, FL · On-site

$65K - $75K/yr

FCP Euro is seeking an experienced and driven IT Helpdesk Administrator II to support our fulfillment center operations. In this role, you will be responsible for maintaining and optimizing the ...

FCP Euro

IT Helpdesk Administrator II

Jacksonville, FL · On-site

FCP Euro is seeking an experienced and driven IT Helpdesk Administrator II to support our fulfillment center operations. In this role, you will be responsible for maintaining and optimizing the ...

Alerio Technology Group

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IT Helpdesk Technician

Denver, CO · Remote

Create and manage user accounts in Active Directory, Office365, and Google Admin. * Set up and ... Experience in an IT helpdesk or technical support role. * Proficiency with Active Directory ...

viLogics

IT Helpdesk Technician

Ebensburg, PA · On-site

The IT Helpdesk Technician position is a vital role within the viLogics organization. It's the first point of contact with most customers. This position is responsible for providing technical support ...

Impact Business Technology

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IT Helpdesk Technician

Chicago, IL · On-site

$50K - $60K/yr

We are seeking an IT Helpdesk Technician to join our team! You will resolve computer-related issues for our clients through telephone, remote support or on-site. Responsibilities: * Perform scheduled ...

SBT Global, Inc.

IT Helpdesk

Plymouth, MI

$60/hr

Qualifications * 5+ years of hands-on IT support or Helpdesk experience . * Strong experience supporting Windows 10/11 environment Preferred Qualifications: * Experience with PowerShell or basic ...

American Freight

IT Helpdesk Support

Dublin, OH · On-site

$17 - $25/hr

Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be ...

PB consulting

Helpdesk Administrator

Medford, MA · On-site

We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and ... Serve as the first point of contact for IT support requests from corporate and retail users.

SBT Global, Inc.

IT Helpdesk

Plymouth, MI · On-site

$60/hr

Qualifications * 5+ years of hands-on IT support or Helpdesk experience . * Strong experience supporting Windows 10/11 environment Preferred Qualifications: * Experience with PowerShell or basic ...

Black Box

IT Helpdesk

Rayville, LA · On-site

By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as ...

Black Box Corporation

IT Helpdesk

Rayville, LA

By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as ...

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It Helpdesk Administrator information

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$34.5K

$55.9K

$76.5K

How much do it helpdesk administrator jobs pay per year?

As of Aug 28, 2026, the average yearly pay for it helpdesk administrator in the United States is $55,921.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $66,000.00 per year, depending on experience, location, and employer.

What is an IT Helpdesk Administrator?

IT Helpdesk Administrators are professionals who provide technical support and assistance to users within an organization. They handle issues related to hardware, software, networks, and other computer systems by troubleshooting problems and resolving technical concerns. Their responsibilities often include responding to helpdesk tickets, configuring new devices, maintaining user accounts, and ensuring system security. They play a crucial role in maintaining smooth IT operations and minimizing downtime for employees.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Administrator?

To thrive as an IT Helpdesk Administrator, you need a solid understanding of computer hardware, operating systems, networking fundamentals, and troubleshooting, often supported by a degree in IT or relevant certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems, remote desktop tools, and Active Directory is typically required. Strong communication, patience, and problem-solving abilities help you efficiently assist users and manage high-pressure situations. These skills ensure timely resolution of technical issues, minimize downtime, and maintain smooth IT operations across the organization.

What are some common challenges faced by IT Helpdesk Administrators, and how can they be effectively managed?

IT Helpdesk Administrators often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and balancing multiple priorities under tight deadlines. Effective time management, strong communication skills, and leveraging ticketing systems can help manage workload and ensure prompt resolution of issues. Additionally, staying updated with the latest technology trends and maintaining detailed documentation can streamline troubleshooting and improve overall efficiency. Collaborating closely with other IT professionals also ensures complex problems are resolved quickly and thoroughly.

What is the difference between It Helpdesk Administrator vs Network Support Specialist?

AspectIt Helpdesk AdministratorNetwork Support Specialist
CertificationsCompTIA A+, Microsoft Certified IT Professional (MCITP)CompTIA Network+, Cisco CCNA
Work EnvironmentHelpdesk, user support, troubleshootingNetwork infrastructure, server support
Employer & Industry UsageIT departments across various industriesNetworking firms, large enterprises
Common Search & ComparisonYesYes

The It Helpdesk Administrator primarily focuses on user support, troubleshooting hardware/software issues, and maintaining helpdesk operations. In contrast, a Network Support Specialist concentrates on network infrastructure, configuring routers, switches, and resolving network connectivity problems. While both roles require technical certifications and work within IT environments, their core responsibilities differ, with the Helpdesk Administrator providing end-user support and the Network Support Specialist managing network systems.

Is an IT Helpdesk Administrator a stressful job?

IT Helpdesk Administrators often experience stress due to managing multiple technical issues, urgent requests, and user frustrations. The role requires strong problem-solving skills, patience, and the ability to prioritize tasks in a fast-paced environment, which can contribute to job-related stress levels.
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It Helpdesk Administrator jobs near you
Infographic showing various It Helpdesk Administrator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 10% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $55,921 per year, or $26.9 per hour.

IT Helpdesk Administrator II

Jacksonville, FL • On-site

FCP Euro
Personal Services • 11 - 50 employees
Learn more about FCP Euroexternal

$65K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

Job description

FCP Euro is seeking an experienced and driven IT Helpdesk Administrator II to support our fulfillment center operations. In this role, you will be responsible for maintaining and optimizing the critical technology systems that power our fulfillment functions, including our network infrastructure, endpoints, sortation systems, and software.
This is a high-impact role with clear growth potential. As we continue to expand our operations, including a growing presence in Florida, this position offers the opportunity to take a greater technical responsibility and advance to higher-level, specialized roles within your IT career.
FCP Euro is the trusted home and online destination for European car owners and professionals. Family-owned since 1986, our mission is to make European vehicle ownership more enjoyable and enduring by delivering the highest quality parts, knowledge, and support people can rely on. At FCP Euro, we exist to empower owners and professionals with confidence and support to care for their European cars properly. That commitment has made us more than a retailer, but a long-term partner for those who value quality, expertise, and trust throughout the life of their vehicle.
Responsibilities and Duties
  • Provide day-to-day technical support for fulfillment center hardware including Zebra scanners, windows endpoints, network infrastructure and sortation systems.
  • Manage large scale wireless infrastructure ensuring optimal performance in a fast-paced warehouse environment.
  • Work closely with local and remote IT teams, as well as operations management to deliver high-quality solutions to meet business needs.
  • Deliver outstanding customer service through timely, solutions-oriented support.
  • Lead or participate in projects related to technology rollouts, system upgrades, and infrastructure enhancements.
  • Manage hardware/software procurement and inventory across the fulfillment center. Ensure accurate documentation and asset lifecycle tracking to maintain operational readiness.
  • Manage and support Active Directory, Google Workspace and other key systems.
  • Participate in 24/7 on call rotation.
Qualifications and Skills
  • 4+ years of IT experience supporting a fast-paced operational or warehouse environment
  • IT Certifications (CompTia A+/Net+/etc.)
  • Hands-on experience with:
    • Zebra scanners/printers and mobile device management (MDM)
    • Wireless network configuration and troubleshooting in large facilities
    • Managing Windows devices in an enterprise setting
    • Active Directory and Google Workspace administration
    • Video conferencing systems
    • Data cabling and computer facilities maintenance
  • Strong customer service mindset with excellent communication skills
  • Experience leading small IT team is a plus
Benefits and Perks
  • Company-subsidized Medical, Dental, and Vision insurance, including a zero-premium Medical plan for employees. Company HSA contribution.
  • 120 hours of PTO (Paid Time Off), 40 hours of Paid Sick Time plus Company Holidays
  • 401k with Company deposit and match.
  • Discounted prices on our catalog of European car parts!

Compensation
This is an exempt salaried role with a base salary of $65,000 - $75,000, depending on experience, with a total compensation opportunity of $69,300 - $80,000 annually.
No phone calls or agency referrals, please
FCP Euro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any kind on the basis of race, color, religion, sexual orientation, sex, gender identity or expression, national origin, cultural heritage, ancestry, political belief, age, marital status, family status, pregnancy, physical or mental disability, intellectual disability, learning disability, veteran status or any other characteristic protected by the law.

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