ZipRecruiter

Log In

1

It Helpdesk Administrator Jobs (NOW HIRING)

Black Box

IT Helpdesk

Rayville, LA · On-site

By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as ...

PrestigePEO

Helpdesk Administrator

Redding, CA · On-site

PrestigePEO is seeking a motivated Helpdesk Administrator with strong cloud and endpoint support experience to join their growing IT team. The primary responsibility of this role is to provide timely ...

SBT Global, Inc.

IT Helpdesk

San Jose, CA · On-site

$31/hr

Company Description 1 yr Contract On Site Pay Rate: ~$31~/hr (DOE) We are looking for technically skilled candidates with good problem-solving ability for the position of IT technician. The duties of ...

American Freight

IT Helpdesk Support

Dublin, OH · On-site

$17 - $25/hr

Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be ...

US Tech Solutions

IT Helpdesk Support

Painted Post, NY · On-site

They are seeking an IT Helpdesk Support to provide support for authorized IT devices, serving as a single point of contact for users and ensuring effective troubleshooting and resolution of common ...

SBT Global, Inc.

IT Helpdesk

San Jose, CA

$31/hr

Company Description 1 yr Contract On Site Pay Rate: ~$31~/hr (DOE) We are looking for technically skilled candidates with good problem-solving ability for the position of IT technician. The duties of ...

SBT Global, Inc.

IT Helpdesk

San Jose, CA

Company Description 1 yr Contract On Site Pay Rate: ~$31~/hr (DOE) We are looking for technically skilled candidates with good problem-solving ability for the position of IT technician. The duties of ...

Amphenol TCS

IT Helpdesk Tech

Yocumtown, PA · On-site

The IT Helpdesk Technician will provide day-to-day technical support to employees, including computer setup, hardware and software troubleshooting, equipment maintenance, and general user support.

Leonard USA

IT Helpdesk Analyst

Mount Airy, NC · On-site

Job Summary The IT Helpdesk Analyst is based on-site at the Leonard Customer Support Center (CSC ... It is the policy of the Company to administer employment based solely on an individual ...

Talent Groups

IT HelpDesk

Farmington, CT · On-site

Required Skills and Experience • Associate's degree OR High School Diploma/GED with a minimum of 2 years of full-time work experience in Information Technology or a related field. • 2+ years of ...

SKIMS

IT Helpdesk Support

Los Angeles, CA · On-site

As IT Helpdesk Support - Retail, you'll play a key role in ensuring our SKIMS retail stores run seamlessly by delivering fast, thoughtful, and effective technical support. Responsibilities : • ...

next page

Showing results 1-20

All JobsIt Helpdesk Administrator Jobs

It Helpdesk Administrator information

See salary details

$34.5K

$55.9K

$76.5K

How much do it helpdesk administrator jobs pay per year?

As of Jul 15, 2026, the average yearly pay for it helpdesk administrator in the United States is $55,921.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $66,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Administrator, and why are they important?

To thrive as an IT Helpdesk Administrator, you need a solid understanding of computer hardware, operating systems, networking fundamentals, and troubleshooting, often supported by a degree in IT or relevant certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems, remote desktop tools, and Active Directory is typically required. Strong communication, patience, and problem-solving abilities help you efficiently assist users and manage high-pressure situations. These skills ensure timely resolution of technical issues, minimize downtime, and maintain smooth IT operations across the organization.

What are IT Helpdesk Administrators?

IT Helpdesk Administrators are professionals who provide technical support and assistance to users within an organization. They handle issues related to hardware, software, networks, and other computer systems by troubleshooting problems and resolving technical concerns. Their responsibilities often include responding to helpdesk tickets, configuring new devices, maintaining user accounts, and ensuring system security. They play a crucial role in maintaining smooth IT operations and minimizing downtime for employees.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but it does not fully replace IT Helpdesk Administrators. These professionals are essential for complex issues, system management, and providing personalized support that AI cannot replicate. The role continues to evolve with technology, emphasizing skills in troubleshooting, communication, and system administration.

Is helpdesk a good entry level IT job?

Helpdesk positions are commonly considered good entry-level IT jobs because they provide foundational experience in troubleshooting, customer service, and technical support. These roles often require basic knowledge of operating systems, networking, and common software, and can serve as a stepping stone to more advanced IT positions. Certifications like CompTIA A+ can enhance prospects in helpdesk roles.

What are some common challenges faced by IT Helpdesk Administrators, and how can they be effectively managed?

IT Helpdesk Administrators often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and balancing multiple priorities under tight deadlines. Effective time management, strong communication skills, and leveraging ticketing systems can help manage workload and ensure prompt resolution of issues. Additionally, staying updated with the latest technology trends and maintaining detailed documentation can streamline troubleshooting and improve overall efficiency. Collaborating closely with other IT professionals also ensures complex problems are resolved quickly and thoroughly.

What is the difference between It Helpdesk Administrator vs Network Support Specialist?

AspectIt Helpdesk AdministratorNetwork Support Specialist
CertificationsCompTIA A+, Microsoft Certified IT Professional (MCITP)CompTIA Network+, Cisco CCNA
Work EnvironmentHelpdesk, user support, troubleshootingNetwork infrastructure, server support
Employer & Industry UsageIT departments across various industriesNetworking firms, large enterprises
Common Search & ComparisonYesYes

The It Helpdesk Administrator primarily focuses on user support, troubleshooting hardware/software issues, and maintaining helpdesk operations. In contrast, a Network Support Specialist concentrates on network infrastructure, configuring routers, switches, and resolving network connectivity problems. While both roles require technical certifications and work within IT environments, their core responsibilities differ, with the Helpdesk Administrator providing end-user support and the Network Support Specialist managing network systems.

What is the role of IT helpdesk administrator?

An IT helpdesk administrator is responsible for providing technical support to users, troubleshooting hardware and software issues, and maintaining IT systems. They often use ticketing systems, possess strong communication skills, and may hold certifications like CompTIA A+ or Microsoft Certified IT Professional. Their role ensures smooth IT operations and user productivity within an organization.

What is the highest paying IT admin job?

The highest paying IT admin roles typically include senior systems administrators, network architects, and IT managers with specialized skills and certifications such as Cisco or Microsoft certifications. These positions often require extensive experience and may involve overseeing large networks or data centers, with salaries reaching six figures in many regions.
More about It Helpdesk Administrator jobs
What cities are hiring for It Helpdesk Administrator jobs? Cities with the most It Helpdesk Administrator job openings:
What states have the most It Helpdesk Administrator jobs? States with the most job openings for It Helpdesk Administrator jobs include:
What job categories do people searching It Helpdesk Administrator jobs look for? The top searched job categories for It Helpdesk Administrator jobs are:
It Helpdesk Administrator jobs near you
Infographic showing various It Helpdesk Administrator job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $55,921 per year, or $26.9 per hour.
Proton IT Helpdesk

Proton IT Helpdesk

The Reynolds and Reynolds Company

Jacksonville, FL • On-site

$50K - $55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Reynolds and Reynolds rating

8.1

Company rating: 8.1 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

95th of 209 rated software companies

Job description

Position Description
*This is a remote position*
*Shift: Monday-Friday 8am-5pm EST, Monday-Friday 2pm-11pm EST, Monday- Friday 1pm -10pm EST
Proton Dealership IT, an affiliate of Reynolds and Reynolds, is looking for a customer driven IT Helpdesk Support Technician. In this role you will be the first line of contact for all customers and will be tasked with solving a variety of client issues with rapid resolution. As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues. Responsibilities will include but are not limited to:
- Thoroughly documenting problems, troubleshooting steps, and resolution via Proton's ticketing system
- Troubleshoot and replace failed computing hardware on both desktop PC's and laptop computers (motherboards, NIC's, video cards, laptop monitors, laptop keyboards, etc.)
- Work with troubleshooting switches, routers, and firewalls while maintaining a firm understanding of their roles
About Our Company:
Proton Dealership IT, an affiliate of Reynolds and Reynolds, is an IT services company that provides IT support and amazing customer service to over 400 auto-dealership clients across the country. Proton is not the normal "ticket, ticket, ticket" IT support shop. Proton likes to keep the stress level low, the fun level high, and the quality of life excellent for their team!
#LI-DNI
Requirements
At least 2-3 years in an IT Helpdesk/Desktop Support role required; IT certifications or technical education required; Knowledge and experience with Windows Active Directory domains required; Must be seasoned with ticketing systems; Expertise with printer troubleshooting (network and local), scanner troubleshooting (network and local), and wireless troubleshooting; Familiarity with networking devices and troubleshooting switches, routers and firewalls; Knowledge of Microsoft Servers lineup of products Windows Server 2003, 2008, 2012 and Microsoft Exchange Server 2007, 2010, 2013
Benefits
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:
- Medical, dental, vision, life insurance, and a health savings account
- 401(k) with up to 6% matching
- Paid holidays, vacation and sick days
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

What Reynolds and Reynolds employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Reynolds and Reynolds logo

About Reynolds and Reynolds

Sourced by ZipRecruiter

Reynolds and Reynolds develops and supports software for automotive retailers. We feature the industry’s only Retail Management System. This platform gives dealers a choice in dealership management systems (DMS) — ERA-IGNITE or POWER — along with retailing tools built to work together to streamline dealership operations and to improve customer satisfaction with the dealership. We also manufacture and distribute business forms and promotional items. Our products help dealers reduce compliance risk, brand their dealership, increase efficiency, and simplify administrative processes. Our associates are the key to our success. We wouldn’t be the leader in the automotive industry without them. We foster an environment that allows associates to grow professionally through engaging work and promotion from within.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

1,001 - 5,000 Employees

Headquarters location

Dayton, OH, US

Year founded

1866

View All Reynolds and Reynolds Jobs

Apply