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Provided Help Desk Support Jobs (NOW HIRING)

STI

Help Desk Support

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Provide comprehensive support for the Statewide AutomatedChild Welfare Information System (SACWIS ... Required 5 Years Prior customer service experience Required 5 Years Knowledge of help desk ...

Infojini Inc

Help Desk Support

Dallas, TX

$19.75 - $26.75/hr

... Provides superior customer service Remote Desktop Support. Answer Service Desk/Help Desk calls Working service tickets Other Technical duties as assigned Qualifications Skills/Experience:

Rome Health

Help Desk Support Specialist

Rome, NY · On-site

$18 - $21/hr

Rome Health is seeking a Help Desk Support Specialist. The hours for this role will be 8:00 a.m ... Y., providing services to patients throughout Central New York. From primary and specialty care to ...

MV Transportation

Help Desk Support

Kent, WA · On-site

$37.80 - $40.95/hr

Responsibilities MV Transportation is seeking a SEATTLE-Help Desk Support This individual shall be ... Responsible for providing support to Trapeze, and Trapeze related applications such Viewpoint, Trip ...

TEKsystems

Help Desk Support

Norwell, MA · On-site

$28 - $40/hr

Desktop support specialists are expected to provide excellent end-user experience, resolving ... Helping support "One Label" project to launch a universal label and asset tracking Additional tasks ...

SOSi

Help Desk Support Engineer

FL · Remote

SOSi is seeking a Help Desk Support Engineer to provide technical assistance and support to end users by troubleshooting software issues, resolving access problems, and supporting IT management tools ...

NuAxis Innovations

Help Desk Support Technician

Hadley, MA · On-site

$19.25 - $26/hr

They are currently seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced environment, focusing on mission-critical operations. Responsibilities : • Deliver Tier 1 ...

Lynden Door, Inc

Help Desk Support Technician

Lynden, WA · On-site

$20.75 - $28/hr

Help Desk Support Technician Lynden Door Family of Companies Department : Technology: HDA Team ... Monitors the IT Help Desk and provides initial technical assistance to office and plant staff for ...

Collabera

Help Desk Support

Denver, CO · On-site

$19 - $20/hr

Handle approximately 10 inbound support calls per day Manage and close approximately 10-15 tickets daily Provide consistent ticket updates in ServiceNow Troubleshoot user issues related to systems ...

Ask IT consulting

Help Desk Support

Atlanta, GA · On-site

$19.25 - $26/hr

Provides computer hardware and software support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests ...

Makpar

Junior Help Desk Support Agent

$17.50 - $22.25/hr

The Help Desk provides English- and Spanish-speaking support agents during all operational hours to ensure uninterrupted bilingual assistance across all support channels, including phone, email ...

SAIC

Help Desk Support Technician

Buffalo, NY · On-site

$40K - $80K/yr

Description We are seeking a Help Desk Support Technician for Tier 2 Desk-Side Support at our ... This role requires providing on-site and remote technical assistance for escalated issues beyond ...

Arete Technologies, Inc.

Help Desk Support 3

Coralville, IA · On-site

$18.75 - $25.50/hr

The thrust of providing global deliverables with focus on providing paramount and unsurpassed ... Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as ...

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Provided Help Desk Support information

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How much do provided help desk support jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for provided help desk support in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What does a help desk support professional do?

A Help Desk Support professional assists users with technical issues related to computer systems, software, and hardware. Their responsibilities include troubleshooting problems, providing solutions over the phone, email, or in-person, and documenting issues and resolutions. They may also install software, configure systems, and escalate complex problems to higher-level IT staff. Help Desk Support is essential for maintaining smooth business operations by ensuring that technology runs efficiently and users receive timely assistance.

What are the key skills and qualifications needed to thrive as a help desk support specialist, and why are they important?

To thrive as a Help Desk Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and basic networking, often supported by a relevant degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and common operating systems (Windows, macOS) is typically required. Strong communication skills, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure efficient resolution of technical issues and high user satisfaction, which are critical for organizational productivity.

What are some common challenges faced by help desk support professionals and how can they be managed effectively?

Help Desk Support professionals often encounter challenges such as high ticket volumes, troubleshooting unfamiliar technical issues, and managing users who may be frustrated or stressed. Effective time management, clear communication, and staying up-to-date with system updates and knowledge bases can help address these challenges. Additionally, collaborating closely with other IT team members and documenting solutions can streamline workflows and improve service quality.

What is the difference between Provided Help Desk Support vs Help Desk Technician?

AspectProvided Help Desk SupportHelp Desk Technician
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk, remote or on-site supportHelp desk, remote or on-site support
Industry UsageIT support, customer serviceIT support, customer service
Primary FocusProviding technical assistance to usersProviding technical assistance to users

Both Provided Help Desk Support and Help Desk Technician roles involve assisting users with technical issues, often requiring similar certifications and work environments. The main difference lies in terminology; 'Provided Help Desk Support' is a broader term that may encompass various support roles, while 'Help Desk Technician' specifically refers to a technical support position. Understanding these roles helps job seekers target the right opportunities in IT support.

Is provided help desk support a good entry-level IT job?

Provided Help Desk Support is typically considered a good entry-level IT position because it involves basic troubleshooting, customer service, and technical skills that build a foundation for advanced IT roles. It often requires knowledge of operating systems, remote support tools, and certifications like CompTIA A+ and can lead to opportunities in network administration, cybersecurity, and systems management.
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Provided Help Desk Support jobs near you
Infographic showing various Provided Help Desk Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,356 per year, or $20.8 per hour.

Help Desk Support

STI

Indianapolis, IN • On-site

$19.50 - $26.75/hr

Full-time

Re-posted 13 days ago

Job description

Description:
Exhibitproficient listening abilities while engaging in daily communication with ChildWelfare and system development personnel to resolve software related issuesthrough research, analysis and solution formulation.
Purpose of Position/Summary:
Exhibit proficient listening abilities while engaging indaily communication with Child Welfare and system development personnel toresolve software related issues through research, analysis and solutionformulation. Demonstrate the capacity towrite clearly and succinctly tailoring information for diverse audiences. Maintain, organize and track documentationrelated to software systems effectively.
Provide comprehensive support for the Statewide AutomatedChild Welfare Information System (SACWIS) possessing a robust understanding ofits functionalities. Be well versed inthe data relationships within SAWCIS applications, offering precise guidance tousers for accurate data entry.
Understand and support child welfare policies, proceduresand practices to assist users in documenting federal Titel IV-FC requirements, Adoptionand Foster Care Analysis and Reporting system (AFCARS) requirements, and NationalChild Abuse and Neglect Data System (NCANDS) requirements.
Manage software security tasks, including the creation andmaintenance of user profiles, ID, and passwords while ensuring appropriatesecurity measures for system functions.
Deliver software support to both internal and externalclients via telephone, email and Microsoft Teams, addressing daily productionissues with the SACWIS environment.
Prioritize and plan work activities, analyze andtroubleshoot customer inquiries regarding software applications and communicateeffectively with both technical and non-technical stakeholders.
Adhere to the complete software development lifecycle,including documentation of business needs analysis, system analysis, functionaland technical design, development, testing and production support.
Required/Desired Skills
Skill
Required /Desired
Amount
of Experience
Associates Degree or 3 plus years or experience
Required
3
Years
Working knowledge of Microsoft Office (Outlook 365, Word and Excel);
Required
5
Years
Prior customer service experience
Required
5
Years
Knowledge of help desk ticketing systems
Required
6
Months
Ability to identify and resolve problems using research techniques
Required
0
Experience of Atlassian Jira, Confluence and Service Management tools
Required
0
Ability to communicate effectively orally and in writing
Required
0
Knowledge of Genesys phone systems
Highly desired
0
Experience of Salesforce platform
Highly desired
0
Software testing experience
Highly desired
0
Experience providing first and second tier help desk support
Highly desired
0

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