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Provided Help Desk Support Jobs (NOW HIRING)

Essnova Solutions, Inc.

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates technical problems, and maintains support documentation. * Operate and manage the TRIRIGA Help Desk ...

The Consortium

Junior Help Desk Support

Washington, DC · On-site

Will be providing project coordination and help desk support to volunteers on operation systems. • Triage support tickets to the appropriate groups within the programs; review and process tax site ...

Blessing Health

SUPPORT CENTER ANALYST (HELP DESK)

Quincy, IL · On-site

$20.50 - $28/hr

The role involves providing technical support for PC software, network, and hardware issues while ... Required : • HELP DESK SUPPORT I: Training or relevant experience required • HELP DESK SUPPORT ...

Pacer Group

Help Desk Support

Tucson, AZ · On-site

$19 - $25.50/hr

Job Title - Help Desk Support Duration - 5+ months Shift -Standard Location - Tucson, AZ 85706 ... The Live Expert Service Desk Analyst will provide first and second tier technical support to ...

Assetsoft

Yardi Help Desk Support

Dallas, TX · On-site

$20.25 - $27.75/hr

The Yardi Help Desk Support professional provides first-level technical assistance, troubleshooting, and functional support for Yardi applications, ensuring efficient resolution of user issues and ...

Assetsoft

Yardi Help Desk Support

Dallas, TX · On-site

$20.25 - $27.75/hr

The Yardi Help Desk Support professional provides first-level technical assistance, troubleshooting, and functional support for Yardi applications, ensuring efficient resolution of user issues and ...

Pacer Group

Help Desk Support

Tucson, AZ · On-site

$19 - $25.50/hr

Job Title - Help Desk Support Duration - 5+ months Shift -Standard Location - Tucson, AZ 85706 ... The Live Expert Service Desk Analyst will provide first and second tier technical support to ...

New Hope

IT Help Desk Support

Rock Hill, SC · On-site

$22/hr

Essential Functions • Provide help desk support to users both on site and virtually. • Administer and maintain Windows Server infrastructure (Active Directory, DNS, DHCP, GPOs). • Manage ...

TechFlow, Inc.

Help Desk Support

Montgomery, AL · On-site

In this role, you'll provide crucial Tier II and III support for the Enterprise Logistics Readiness ... Supports Help Desk Level II escalations to Level III. * Serves as the focal point to coordinate ...

NuAxis Innovations

Help Desk Support Technician

Hadley, MA · On-site

$19.25 - $26/hr

Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced environment supporting mission-critical operations. Key Responsibilities

TechFlow, Inc.

Help Desk Support

Montgomery, AL · On-site

In this role, you'll provide crucial Tier II and III support for the Enterprise Logistics Readiness ... Supports Help Desk Level II escalations to Level III. * Serves as the focal point to coordinate ...

Tetra Tech

Help Desk Support Specialist

Warrenton, VA · On-site

LS Technologies, a Tetra Tech Company, is seeking a Help Desk Support Technician. This position ... The Desk Technician will provide user support and customer service at the Washington Operations ...

Integrated Resources INC

Help Desk Support

Clinton, MS · On-site

$17.25 - $23.50/hr

We provide quality resources in four specialty areas: Information Technology (IT), Clinical ... 2+ years customer support/help desk experience. Strong communication, interpersonal, and ...

Wunderlich-Malec

Help Desk Support

Hopkins, MN · Hybrid

$55K - $75K/yr

... k Support Specialist position available in Eden Prairie, MN ... This person will provide a range of duties focused on delivering technology to support operational ...

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Provided Help Desk Support information

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How much do provided help desk support jobs pay per hour?

As of May 28, 2026, the average hourly pay for provided help desk support in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Support specialist, and why are they important?

To thrive as a Help Desk Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and basic networking, often supported by a relevant degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and common operating systems (Windows, macOS) is typically required. Strong communication skills, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure efficient resolution of technical issues and high user satisfaction, which are critical for organizational productivity.

What are some common challenges faced by Help Desk Support professionals and how can they be managed effectively?

Help Desk Support professionals often encounter challenges such as high ticket volumes, troubleshooting unfamiliar technical issues, and managing users who may be frustrated or stressed. Effective time management, clear communication, and staying up-to-date with system updates and knowledge bases can help address these challenges. Additionally, collaborating closely with other IT team members and documenting solutions can streamline workflows and improve service quality.

What does a Help Desk Support professional do?

A Help Desk Support professional assists users with technical issues related to computer systems, software, and hardware. Their responsibilities include troubleshooting problems, providing solutions over the phone, email, or in-person, and documenting issues and resolutions. They may also install software, configure systems, and escalate complex problems to higher-level IT staff. Help Desk Support is essential for maintaining smooth business operations by ensuring that technology runs efficiently and users receive timely assistance.

What is the difference between Provided Help Desk Support vs Help Desk Technician?

AspectProvided Help Desk SupportHelp Desk Technician
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk, remote or on-site supportHelp desk, remote or on-site support
Industry UsageIT support, customer serviceIT support, customer service
Primary FocusProviding technical assistance to usersProviding technical assistance to users

Both Provided Help Desk Support and Help Desk Technician roles involve assisting users with technical issues, often requiring similar certifications and work environments. The main difference lies in terminology; 'Provided Help Desk Support' is a broader term that may encompass various support roles, while 'Help Desk Technician' specifically refers to a technical support position. Understanding these roles helps job seekers target the right opportunities in IT support.

More about Provided Help Desk Support jobs
What job categories do people searching Provided Help Desk Support jobs look for? The top searched job categories for Provided Help Desk Support jobs are:
Provided Help Desk Support jobs near you
Infographic showing various Provided Help Desk Support job openings in the United States as of May 2026, with employment types broken down into 78% Full Time, 3% Part Time, and 19% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $43,356 per year, or $20.8 per hour.
Help Desk Support

Help Desk Support

Sigma Engineers and Constructors

Baton Rouge, LA • On-site

$17.50 - $23.75/hr

Full-time

Posted 9 days ago

Job description

WHAT WE NEED:
Help Desk Support
Here at Sigma the Help Desk Support position is responsible for providing technical assistance and support related to computer systems, hardware, and software to end-users. The position will provide front line support and respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. The Help Desk Support is expected to possess strong problem-solving skills, in-depth knowledge of network and system protocols, and the ability to work efficiently in a fast-paced, dynamic environment.
Responsibilities:
  • Provide first level contact for technical assistance and support to end users in resolving technical problems and issues with hardware and software.
  • Respond to queries either in person or remotely and run diagnostic programs to identify issues.
  • Isolate problems and implement solutions in a timely manner.
  • Properly escalate unresolved queries to the next level of support.
  • Track, route and redirect problems to correct resources.
  • Management of Conference Room Audio-Visual equipment and ability to train end users on use of equipment.
  • Perform USB Drive Management.
  • Ensure that all ticket support requests are properly logged and tracked.
  • Manage ticket system for tracking and prioritizing assignments and reporting on assignments.
  • Share knowledge and expertise with other IT team members to enhance overall team competence.
  • Recommend procedure modifications or improvements as needed.
  • Ability to promptly identify, analyze and resolve issues reported by end-users or detected through monitoring systems.
  • Minimize end user downtime by employing efficient troubleshooting techniques and ensuring timely issue escalation when needed.
  • Complete Help Desk documentation in an accurate and timely manner
  • Ensure proper recording, documentation, and closure of tickets.
  • Maintain and update ticket system data and produce activity reports.
  • Collaborate with other IT teams and stakeholders to ensure smooth project execution and minimal disruption to operations.
  • Perform desktop updates for Windows and PC Drivers.
  • Perform installations.
  • Provide excellent customer services and technical support to end-users, maintaining a positive and professional attitude.
  • Clearly communicate technical concepts to non-technical individuals and end-users in a user-friendly manner.
  • Follow up with end-users, provide feedback and support to see problems through to resolution.
  • Stay current with industry trends, emerging technologies, and best practices in help desk support.
  • Pursue relevant certifications and training opportunities to enhance technical skills, soft skills, and knowledge base.
  • Work collaboratively with other IT team members, sharing knowledge and expertise to improve the overall performance of the IT department.
  • Participate in cross-functional projects as needed and contribute to the achievement of organizational goals.

WHO WE NEED:
  • Degree in Computer Science, Information Technology, or related field.
  • Certifications such as A+ and/or Network+
  • Familiarity with Windows and Mac operating systems
  • Working knowledge of help desk software, databases, and remote-control assistance
  • 1 year experience in providing technical assistance and support to end users
  • Ability to diagnose and solve technology problems in a timely and accurate manner
  • Excellent communication skills, both verbal and written

WHO WE ARE:
Founded in 1987, Sigma is a professional multi-discipline engineering and design company that serves the petrochemical, fertilizer, and refining industries. Privately owned and operated by Engineers, Sigma's culture empowers employees and clients to choose relationships and projects that fit our values and ultimately act as an extension of our clients. Our technical resources provide unmatched quality in multi-discipline engineering and design, in-plant services, supplier quality inspections, field services, automation, procurement and expediting, construction management, and leadership training.
If you would like to see more of what Sigma is about visit our website at .
  • Ability to pass pre-employment drug/alcohol screening.
  • Ability to pass background screening.
  • Must be authorized to work in the United States

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