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Provided Help Desk Support Jobs (NOW HIRING)

Centstone

Help Desk Support

Denver, CO · On-site

$21 - $28.75/hr

Help Desk Support II (Salesforce/Jira) Location: Denver, Colorado (Remote) Job Type: Contract ... Responsibilities * Provide technical support for Salesforce CRM and integrated third-party ...

Essnova Solutions, Inc.

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates technical problems, and maintains support documentation. * Operate and manage the TRIRIGA Help Desk ...

TEKsystems

Help Desk Support

Beloit, WI

$19 - $21/hr

Provide Tier 1 technical support to end users via phone, email, and ticketing systems ... Required Qualifications * 1+ years of Help Desk, Service Desk, or Technical Support experience.

Arete Technologies, Inc.

Help Desk Support

Coralville, IA

$18.75 - $25.50/hr

The thrust of providing global deliverables with focus on providing paramount and unsurpassed ... Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as ...

Rome Health

Help Desk Support Specialist

Rome, NY · On-site

Rome Health is seeking a Help Desk Support Specialist. The hours for this role will be 8:00 a.m ... Y., providing services to patients throughout Central New York. From primary and specialty care to ...

Crowdstaffing

Help Desk Support

Denver, CO · On-site

$20.50 - $27.75/hr

The Identity and Access Management unit is responsible for provisioning support which includes ... providing excellent customer service. Terms and Conditions: As a condition of employment you may be ...

NuAxis Innovations

Help Desk Support Technician

Atlanta, GA · On-site

$19.25 - $26/hr

They are seeking a motivated Help Desk Support Technician to provide Tier 1 technical support and ensure exceptional customer service in a distributed IT environment. Responsibilities : • Provide ...

Morfologica

Help Desk/Support Specialist

Reston, VA

Morfologica, Inc. is seeking several Help Desk/Support Specialist who are willing to support ... Qualified candidates must have prior experience in providing total customer support for all issues ...

TEKsystems

L1 Help Desk Support

Fort Huachuca, AZ

$27.53/hr

Description Our team is seeking a qualified help desk Support technicians to support one of the ... About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology ...

Ask IT consulting

Help Desk Support I

Denver, CO · On-site

$20.50 - $27.75/hr

Position: Help Desk Support I Client: OIT Location: Denver, Colorado 8020 REQ ID: RQS2017-7111 ... Provides support to end users on a variety of issues. Identifies, researches, and resolves ...

Forrest Johnson

Help Desk Support Technician

Atlanta, GA · On-site

$19 - $25.75/hr

The Help Desk Support Technician keeps LTW's technology running smoothly so staff can stay focused on the ministry's mission. As the first point of contact for IT issues, this role manages onboarding ...

Quevera

Help Desk Specialist

Odenton, MD · On-site

The role involves providing help desk support and service availability monitoring for collaboration services hosted on a government intranet, ensuring a seamless experience for users.

ID Logistics

Help Desk Support Technician

Scranton, PA · On-site

$58K - $62K/yr

Provides 1st line technical support; answering support queries via phone and Help Desk ticket ... system. * Maintains a high degree of customer service for all support queries and adhere to all ...

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Provided Help Desk Support information

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$10

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$33

How much do provided help desk support jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for provided help desk support in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What does a help desk support professional do?

A Help Desk Support professional assists users with technical issues related to computer systems, software, and hardware. Their responsibilities include troubleshooting problems, providing solutions over the phone, email, or in-person, and documenting issues and resolutions. They may also install software, configure systems, and escalate complex problems to higher-level IT staff. Help Desk Support is essential for maintaining smooth business operations by ensuring that technology runs efficiently and users receive timely assistance.

What are the key skills and qualifications needed to thrive as a help desk support specialist, and why are they important?

To thrive as a Help Desk Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and basic networking, often supported by a relevant degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and common operating systems (Windows, macOS) is typically required. Strong communication skills, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure efficient resolution of technical issues and high user satisfaction, which are critical for organizational productivity.

What are some common challenges faced by help desk support professionals and how can they be managed effectively?

Help Desk Support professionals often encounter challenges such as high ticket volumes, troubleshooting unfamiliar technical issues, and managing users who may be frustrated or stressed. Effective time management, clear communication, and staying up-to-date with system updates and knowledge bases can help address these challenges. Additionally, collaborating closely with other IT team members and documenting solutions can streamline workflows and improve service quality.

What is the difference between Provided Help Desk Support vs Help Desk Technician?

AspectProvided Help Desk SupportHelp Desk Technician
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk, remote or on-site supportHelp desk, remote or on-site support
Industry UsageIT support, customer serviceIT support, customer service
Primary FocusProviding technical assistance to usersProviding technical assistance to users

Both Provided Help Desk Support and Help Desk Technician roles involve assisting users with technical issues, often requiring similar certifications and work environments. The main difference lies in terminology; 'Provided Help Desk Support' is a broader term that may encompass various support roles, while 'Help Desk Technician' specifically refers to a technical support position. Understanding these roles helps job seekers target the right opportunities in IT support.

Is provided help desk support a good entry-level IT job?

Provided Help Desk Support is typically considered a good entry-level IT position because it involves basic troubleshooting, customer service, and technical skills that build a foundation for advanced IT roles. It often requires knowledge of operating systems, remote support tools, and certifications like CompTIA A+ and can lead to opportunities in network administration, cybersecurity, and systems management.
More about Provided Help Desk Support jobs

What job categories do people searching Provided Help Desk Support jobs look for?

The top searched job categories for Provided Help Desk Support jobs are:

Provided Help Desk Support jobs near you
Infographic showing various Provided Help Desk Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,356 per year, or $20.8 per hour.

Help Desk Support

Centstone

Denver, CO • On-site

$21 - $28.75/hr

Contractor

Re-posted 18 days ago

Job description

Job Title: Help Desk Support II (Salesforce/Jira)

Location: Denver, Colorado (Remote)

Job Type: Contract 

Experience: Minimum 3 years

About the Role

We are seeking an experienced Help Desk Support II professional to provide technical support for Salesforce CRM and enterprise applications. This fully remote role involves troubleshooting application issues, managing incidents through Jira, and delivering excellent end-user support in a fast-paced technology environment.

Responsibilities

  • Provide technical support for Salesforce CRM and integrated third-party applications.

  • Respond to support requests via email, phone, and virtual meetings.

  • Troubleshoot and resolve application and technical issues.

  • Log, track, and manage incidents using Salesforce Help Desk and Jira.

  • Prioritize, categorize, and assign incidents based on business impact.

  • Escalate complex issues to appropriate technical teams.

  • Validate reported bugs and assist with root cause analysis.

  • Document issues, resolutions, and troubleshooting steps.

  • Keep users updated throughout the incident resolution process.

Requirements

  • Minimum 3 years of Help Desk, Technical Support, or Application Support experience.

  • Hands-on experience supporting Salesforce CRM applications.

  • Experience with Jira or similar ticketing/incident management tools.

  • Strong troubleshooting and analytical skills.

  • Proficiency with Microsoft Office and Google Workspace.

  • Excellent written and verbal communication skills.

  • Ability to work independently in a remote environment.

Preferred Qualifications

  • Salesforce Administrator Certification (completed or in progress).

  • Experience supporting enterprise SaaS applications.

  • Familiarity with Salesforce Service Cloud or Help Desk environments.

Centstone logo

About Centstone

Sourced by ZipRecruiter

In the dynamic landscape of today’s business environment, flexibility is key. At Centstone, we understand the unique demands of your industry and offer tailored Contract Hiring solutions to empower your organization with the right talent when you need it most.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Hazlet, NJ, US

Year founded

2022

Social media

Facebook

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