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Provided Help Desk Support Jobs (NOW HIRING)

Essnova Solutions, Inc.

Help Desk Support

Washington, DC

$23.25 - $31.75/hr

The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates technical problems, and maintains support documentation. * Operate and manage the TRIRIGA Help Desk ...

Ozarks Health Care

Help Desk Support Analyst

West Plains, MO · On-site

$19.75 - $26.75/hr

The IT Help Desk Support Analyst functions as a key team member in a customer service-driven Help Desk environment and provides front-line support for both desktop and laptop users. This person will ...

Infojini Inc

Help Desk Support

Lakewood, CO · On-site

$20 - $27/hr

Tier I & II Support - Provides Tier 1 and Tier II support for a wide range of service offerings ... Share information and ideas, communicate constructively about issues and problems, and help to ...

Ozarks Healthcare

Help Desk Support Analyst

West Plains, MO · On-site

$19.75 - $26.75/hr

Ozarks Healthcare is seeking a Help Desk Support Analyst to provide front-line support in a customer service-driven Help Desk environment. The role involves interacting with users, managers, and ...

Rome Health

Help Desk Support Specialist

Rome, NY · On-site

$18 - $21/hr

Rome Health is seeking a Help Desk Support Specialist. The hours for this role will be 8:00 a.m ... Y., providing services to patients throughout Central New York. From primary and specialty care to ...

New Hope

IT Help Desk Support

Rock Hill, SC · On-site

$22/hr

Essential Functions · Provide help desk support to users both on site and virtually. · Administer and maintain Windows Server infrastructure (Active Directory, DNS, DHCP, GPOs). · Manage Microsoft ...

Integrated Resources INC

Help desk Support

Secaucus, NJ · On-site

$20.75 - $28.50/hr

We provide quality resources in four specialty areas: Information Technology (IT), Clinical ... Act as lead in these disciplines and provide support to level one Service Desk staff. Proactively ...

fi

Help Desk Support Specialist

Columbus, OH

This position is responsible for providing initial Help Desk support for the business applications in use at Franklin. Fundamental Job Tasks: Maintains computer, fax, and phone system functionality ...

Almo Corporation

Help Desk Support

Philadelphia, PA · On-site

$19 - $25.75/hr

Provide friendly and helpful customer service as a Tier 1 and Tier 2 level of helpdesk support to ... Previous experience as an IT Help Desk Technician or Field Technician * A strong working knowledge ...

NuAxis Innovations

Help Desk Support Technician

Hadley, MA

$19.25 - $26/hr

Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced environment supporting mission-critical operations. Key Responsibilities Deliver ...

New Hope

Help Desk Support Technican

Rock Hill, SC

$16.75 - $22.75/hr

The Help Desk Technician serves as the first point of contact for employees seeking technical ... This role is responsible for providing timely, customer-focused technical support for hardware ...

TEKsystems

L1 Help Desk Support

Fort Huachuca, AZ

$27.53/hr

Skills Help desk support, Troubleshooting, Customer service, Service desk, Windows 10, Active ... About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology ...

Ask IT consulting

Help Desk Support I

Denver, CO · On-site

$20.50 - $27.75/hr

Position: Help Desk Support I Client: OIT Location: Denver, Colorado 8020 REQ ID: RQS2017-7111 ... Provides support to end users on a variety of issues. Identifies, researches, and resolves ...

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Provided Help Desk Support information

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$10

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$33

How much do provided help desk support jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for provided help desk support in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Support specialist, and why are they important?

To thrive as a Help Desk Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and basic networking, often supported by a relevant degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and common operating systems (Windows, macOS) is typically required. Strong communication skills, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure efficient resolution of technical issues and high user satisfaction, which are critical for organizational productivity.

What does a Help Desk Support professional do?

A Help Desk Support professional assists users with technical issues related to computer systems, software, and hardware. Their responsibilities include troubleshooting problems, providing solutions over the phone, email, or in-person, and documenting issues and resolutions. They may also install software, configure systems, and escalate complex problems to higher-level IT staff. Help Desk Support is essential for maintaining smooth business operations by ensuring that technology runs efficiently and users receive timely assistance.

What is the difference between Provided Help Desk Support vs Help Desk Technician?

AspectProvided Help Desk SupportHelp Desk Technician
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk, remote or on-site supportHelp desk, remote or on-site support
Industry UsageIT support, customer serviceIT support, customer service
Primary FocusProviding technical assistance to usersProviding technical assistance to users

Both Provided Help Desk Support and Help Desk Technician roles involve assisting users with technical issues, often requiring similar certifications and work environments. The main difference lies in terminology; 'Provided Help Desk Support' is a broader term that may encompass various support roles, while 'Help Desk Technician' specifically refers to a technical support position. Understanding these roles helps job seekers target the right opportunities in IT support.

What are some common challenges faced by Help Desk Support professionals and how can they be managed effectively?

Help Desk Support professionals often encounter challenges such as high ticket volumes, troubleshooting unfamiliar technical issues, and managing users who may be frustrated or stressed. Effective time management, clear communication, and staying up-to-date with system updates and knowledge bases can help address these challenges. Additionally, collaborating closely with other IT team members and documenting solutions can streamline workflows and improve service quality.
More about Provided Help Desk Support jobs
What job categories do people searching Provided Help Desk Support jobs look for? The top searched job categories for Provided Help Desk Support jobs are:
Provided Help Desk Support jobs near you
Infographic showing various Provided Help Desk Support job openings in the United States as of June 2026, with employment types broken down into 5% As Needed, 89% Full Time, 4% Part Time, and 2% Temporary. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $43,356 per year, or $20.8 per hour.
Help Desk Support

Help Desk Support

Essnova Solutions, Inc.

Washington, DC

$23.25 - $31.75/hr

Other

Posted 16 days ago

Job description

The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates technical problems, and maintains support documentation. 

  • Operate and manage the TRIRIGA Help Desk function (Tier 1-3 escalation model) during designated hours of operation (7:00 AM-6:00 PM ET), ensuring compliance with defined SLA response and resolution timelines. 
  • Log, triage, categorize, prioritize, and resolve user-reported incidents using an industry-standard ticket management system; escalate unresolved issues per defined procedures. 
  • Provide Tier 1 support for user navigation, permissions, access, reporting, and functional inquiries; coordinate Tier 2/3 escalation for complex workflow, integration, or production issues. 
  • Monitor incoming tickets for Critical and High priority issues and ensure immediate response within required timeframes (e.g., 15-minute logging for Critical incidents). 
  • Analyze recurring issues and trends to proactively identify systemic problems and recommend preventive solutions to Application Development and PM leadership. 
  • Administer user accounts and role-based permissions within TRIRIGA, process BEARS access requests, and maintain updated user lists in monthly status reports. 
  • Produce and submit required reports including Monthly Help Desk Logs and Bi-Weekly Bug/Defect Tracking Logs with resolution metrics, response times, and LOE summaries. 
  • Maintain and update Knowledge Management (KM) repository, FAQs, and support documentation to promote user self-service and reduce recurring ticket volume. 
  • Support system releases and upgrades by providing surge support coverage, post-release stabilization assistance, and user communications.   

Requirements

  • Must have experience supporting TRIRIGA and/or other IWMS systems for Federal Agencies 
  • Must have expertise in ticket management systems (e.g., ServiceNow)  
  • Must have experience resolving user issues in IWMS systems  
  • Must have familiarity with TRIRIGA permissions, role-based access, and interface troubleshooting

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