ZipRecruiter

Log In

1

Provided Help Desk Support Jobs (NOW HIRING)

KIRKPATRICK BANK

HELP DESK (SUPPORT I)

Edmond, OK · On-site

$15 - $20.25/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Provide first level of support and response for employees. Provide assistance to technicians and engineers. Help Desk is responsible for creating support tickets, answering, commenting and replying ...

Kane is Able

Help Desk Support Technician

Scranton, PA · On-site

$58K - $62K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Provides 1st line technical support; answering support queries via phone and Help Desk ticket system. * Maintains a high degree of customer service for all support queries and adhere to all service ...

Agile Defense

Help Desk Technician

Montgomery, AL · On-site

$19.75 - $26.75/hr

Provide help desk support for all supported applications via phone/email. * Serve as the initial contact for reporting technical issues and answering questions regarding field user issues.

Healthcare IT Leaders

Service Desk Analyst

Kansas City, MO · On-site

$20 - $27.25/hr

Provide help desk support and respond to tickets * Work through queues in order to provide technical support in a healthcare environment Requirements: * Prior Epic and/ or Cerner experience required.

New

Booz Allen Hamilton

Help Desk Specialist

Doral, FL · On-site

$52K - $108K/yr

  • Medical

  • Life

  • Retirement

  • PTO

You will be providing Tier I and II support for Help Desk tickets from team members and mission partners within the response service level agreement, updating tickets daily with complete notes, and ...

Global Data Systems

Help Desk Support Technician

Lafayette, LA · On-site

$19 - $25.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

As a world-class IT provider, our people are the true market differentiator for GDS in the delivery ... helpdesk support personnel that have good communication skills and experience in network ...

Infojini Inc

HELP DESK

Washington, DC

$23.25 - $31.75/hr

At least Seven years of overall IT experience, including a minimum of Five years of experience providing general help desk support with previous experience opening and maintaining help desk cases via ...

K2 Staffing

Help Desk Support Technician (Level II)

Dallas, TX · On-site

$19.75 - $26.75/hr

K2 Staffing is a growing Managed IT Services provider in Dallas, TX, seeking a skilled Help Desk Support Technician (Level II) to join their team. This role is ideal for an IT professional with hands ...

previous pagenext page

Showing results 21-40

All JobsTechnology JobsDesktop Support JobsComputer Support Specialist JobsProvided Help Desk Support Jobs

Provided Help Desk Support information

See salary details

$10

$20

$33

How much do provided help desk support jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for provided help desk support in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What does a help desk support professional do?

A Help Desk Support professional assists users with technical issues related to computer systems, software, and hardware. Their responsibilities include troubleshooting problems, providing solutions over the phone, email, or in-person, and documenting issues and resolutions. They may also install software, configure systems, and escalate complex problems to higher-level IT staff. Help Desk Support is essential for maintaining smooth business operations by ensuring that technology runs efficiently and users receive timely assistance.

What are the key skills and qualifications needed to thrive as a help desk support specialist, and why are they important?

To thrive as a Help Desk Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and basic networking, often supported by a relevant degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and common operating systems (Windows, macOS) is typically required. Strong communication skills, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure efficient resolution of technical issues and high user satisfaction, which are critical for organizational productivity.

What are some common challenges faced by help desk support professionals and how can they be managed effectively?

Help Desk Support professionals often encounter challenges such as high ticket volumes, troubleshooting unfamiliar technical issues, and managing users who may be frustrated or stressed. Effective time management, clear communication, and staying up-to-date with system updates and knowledge bases can help address these challenges. Additionally, collaborating closely with other IT team members and documenting solutions can streamline workflows and improve service quality.

What is the difference between Provided Help Desk Support vs Help Desk Technician?

AspectProvided Help Desk SupportHelp Desk Technician
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk, remote or on-site supportHelp desk, remote or on-site support
Industry UsageIT support, customer serviceIT support, customer service
Primary FocusProviding technical assistance to usersProviding technical assistance to users

Both Provided Help Desk Support and Help Desk Technician roles involve assisting users with technical issues, often requiring similar certifications and work environments. The main difference lies in terminology; 'Provided Help Desk Support' is a broader term that may encompass various support roles, while 'Help Desk Technician' specifically refers to a technical support position. Understanding these roles helps job seekers target the right opportunities in IT support.

Is provided help desk support a good entry-level IT job?

Provided Help Desk Support is typically considered a good entry-level IT position because it involves basic troubleshooting, customer service, and technical skills that build a foundation for advanced IT roles. It often requires knowledge of operating systems, remote support tools, and certifications like CompTIA A+ and can lead to opportunities in network administration, cybersecurity, and systems management.
More about Provided Help Desk Support jobs

What job categories do people searching Provided Help Desk Support jobs look for?

The top searched job categories for Provided Help Desk Support jobs are:

Provided Help Desk Support jobs near you
Infographic showing various Provided Help Desk Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,356 per year, or $20.8 per hour.

HELP DESK (SUPPORT I)

KIRKPATRICK BANK

Edmond, OK • On-site

$15 - $20.25/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 20 days ago

Job description

Kirkpatrick Bank hires individuals who are committed to building long lasting relationships by delivering high quality customer service to all of our customers and within our communities. In return Kirkpatrick strives to offer a competitive and comprehensive benefit package.

Shift hours: Monday - Friday, 8:00am to 5:00pm; could include occasional Saturdays and OT when necessary.

Kirkpatrick Bank offers the following benefits (subject to eligibility requirement):

  • Company subsidized health and dental insurance for employees and dependents
  • Health and Dependent care flexible spending accounts, HSA account
  • Company provided life insurance and long term disability
  • Generous 401(k) Match
  • Paid Sick and Vacation
  • Wellness Plan
  • Employee Banking products and services provided

Launch your Information Technology career with us!

Position Summary: Provide first level of support and response for employees. Provide assistance to technicians and engineers. Help Desk is responsible for creating support tickets, answering, commenting and replying to open incidents. The Help Desk position requires knowledge of computer logic and methodology to run computer systems.

Essential Job Functions and Responsibilities:

  • Identify and organize help tickets according to priority
  • Distribute tickets to engineers and technicians
  • Assist with fieldwork as requested
  • Update and maintain contracts, reports, and policies as needed
  • Create and maintain standard operating procedures for equipment and software used
  • Prepare computer equipment for operation and deployment
  • Operate computer for the purpose of providing information to employees and/or engineers
  • Train employees in operating systems and other software used by bank employees
  • Maintain a log of all work performed and processed 
  • Perform general operating system repairs, spy-ware and virus removal, hardware upgrades, and troubleshooting common computer problems
  • Knowledge of the bank’s computer systems and technology best practices
  • Provide employees with outstanding customer care and service at all times
  • Read and comprehend instruction manuals to make minor repairs to computer equipment
  • Document system changes using change control forms
  • Committed to Company Mission and Core Values

The above represents general responsibilities for the position. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Skills and Abilities:

  • Interpersonal skills necessary to train employees in computer systems
  • Ability to work in a self-disciplined environment
  • Ability to balance multiple projects, timelines and priorities
  • Excellent organizational skills and attention to detail
  • Excellent verbal, interpersonal and written communication skills
  • Tenacious problem-solving skills and results oriented 

Education and Experience:

  • High School diploma or equivalent
  • Previous Help Desk experience not required

Physical Requirements and Working Conditions:

  • Prolonged periods sitting at a desk and working on a computer 
  • Must be able to lift up to 25 pounds at times
  • Professional office environment
  • Flexibility to work evenings and weekends, sometimes with little advance notice
  • Some travel required
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Kirkpatrick Bank is an Equal-Opportunity Employer who offers EEO to all persons without regard to race, color, religion, age, marital or veterans’ status, sex, national origin, physical or mental disability, or any other legally protected class.

Apply