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Provided Help Desk Support Jobs (NOW HIRING)

Fintech

Help Desk Support

Beverly, MA · On-site

$45K/yr

Provide technical assistance and support for incoming requests and issues related to computer systems, software, and hardware * Manage support requests in a ticketing system in a timely and effective ...

Prime Data Centers

Help Desk Support Technician

Denver, CO · On-site

$20.50 - $27.75/hr

About the role Help Desk Support Technician The Help Desk Support Technician is the first line of ... Provide remote troubleshooting for distributed and work-from-home employees using remote desktop ...

Hinkle Law Firm LLC

Help Desk Technician

Wichita, KS

$18 - $24.25/hr

Help Desk Technician Reports To: CISO FLSA Status: Non-Exempt Position Summary: The Help Desk ... This role involves troubleshooting, problem-solving, and providing technical support to ensure the ...

Futran Tech Solutions Pvt. Ltd.

Epic Help Desk Support

$21 - $28.75/hr

EPIC Help Desk Remote Open to working an 8 am- 8pm CT shift Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing ...

RICEFW Technologies,Inc

Help Desk Support I

Denver, CO · On-site

$20.50 - $27.75/hr

We are an End to End IT Solutions provider with extensive experience in Business Consulting, IT ... ROLE : Help Desk Support I JOB ID : RQS 2017-3443A Department : CDPHE Location: SouthDenver ...

Arete Technologies, Inc.

Help Desk Support 3

Coralville, IA

$18.75 - $25.50/hr

The thrust of providing global deliverables with focus on providing paramount and unsurpassed ... Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as ...

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How much do provided help desk support jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for provided help desk support in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Support specialist, and why are they important?

To thrive as a Help Desk Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and basic networking, often supported by a relevant degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and common operating systems (Windows, macOS) is typically required. Strong communication skills, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure efficient resolution of technical issues and high user satisfaction, which are critical for organizational productivity.

What does a Help Desk Support professional do?

A Help Desk Support professional assists users with technical issues related to computer systems, software, and hardware. Their responsibilities include troubleshooting problems, providing solutions over the phone, email, or in-person, and documenting issues and resolutions. They may also install software, configure systems, and escalate complex problems to higher-level IT staff. Help Desk Support is essential for maintaining smooth business operations by ensuring that technology runs efficiently and users receive timely assistance.

What is the difference between Provided Help Desk Support vs Help Desk Technician?

AspectProvided Help Desk SupportHelp Desk Technician
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk, remote or on-site supportHelp desk, remote or on-site support
Industry UsageIT support, customer serviceIT support, customer service
Primary FocusProviding technical assistance to usersProviding technical assistance to users

Both Provided Help Desk Support and Help Desk Technician roles involve assisting users with technical issues, often requiring similar certifications and work environments. The main difference lies in terminology; 'Provided Help Desk Support' is a broader term that may encompass various support roles, while 'Help Desk Technician' specifically refers to a technical support position. Understanding these roles helps job seekers target the right opportunities in IT support.

What are some common challenges faced by Help Desk Support professionals and how can they be managed effectively?

Help Desk Support professionals often encounter challenges such as high ticket volumes, troubleshooting unfamiliar technical issues, and managing users who may be frustrated or stressed. Effective time management, clear communication, and staying up-to-date with system updates and knowledge bases can help address these challenges. Additionally, collaborating closely with other IT team members and documenting solutions can streamline workflows and improve service quality.
More about Provided Help Desk Support jobs
What job categories do people searching Provided Help Desk Support jobs look for? The top searched job categories for Provided Help Desk Support jobs are:
Provided Help Desk Support jobs near you
Infographic showing various Provided Help Desk Support job openings in the United States as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $43,356 per year, or $20.8 per hour.
Help Desk Support Specialist

Help Desk Support Specialist

Lutheran Social Services of WI & Upper MI

Milwaukee, WI

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 27 days ago

Lutheran Social Services of Wisconsin and Upper Michigan rating

6.8

Company rating: 6.8 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

IT Customer Support Specialist (Help Desk)

Lutheran Social Services of Wisconsin & Upper Michigan (LSS) – West Allis, WI

Lutheran Social Services of WI & Upper MI is seeking an IT Customer Support Specialist to join our Help Desk team. This is a great opportunity to gain hands-on IT experience while supporting a mission-driven organization.

Position Summary

The IT Customer Support Specialist provides Tier 1 and Tier 2 help desk support to internal customers across Wisconsin and Upper Michigan. This role is essential to “helping the helpers”—ensuring staff have the technology they need to focus on serving clients.

This position is based in our West Allis corporate office.

  • 100% onsite for the first 6 months (training and onboarding)
  • After training, eligible for hybrid work (up to 2 days/week remote)
  • Schedule: Monday–Friday, 8:00 AM–5:00 PM (no weekends or on-call)
Key Responsibilities
  • Triage and resolve IT support tickets through the call tracking system
  • Respond to internal customers via phone, email, and voicemail
  • Troubleshoot and resolve front-line IT issues, escalating as needed
  • Support common issues including:
    • Microsoft Office and productivity tools
    • Password resets and account access
    • VPN and connectivity issues
    • Printer and peripheral troubleshooting
    • Software, hardware, and access issues
  • Install, upgrade, and maintain software remotely
  • Monitor and update open tickets to ensure timely resolution
  • Collaborate with senior IT staff and leadership on issue resolution
  • Provide user-friendly explanations and basic training to non-technical staff
  • Travel occasionally to support office locations
Qualifications

Required:

  • Associate's degree in Information Technology or related field (or equivalent experience)
  • 1+ year of IT support or help desk experience
  • Strong troubleshooting, problem-solving, and analytical skills
  • Excellent customer service and communication skills
  • Strong organizational skills and attention to detail
  • Valid driver's license and reliable transportation

Preferred:

  • Experience supporting Windows environments and peripherals
  • Basic networking knowledge (Wi-Fi, VPN, connectivity)
  • Experience with Active Directory and Exchange
  • Ability to manage multiple issues simultaneously
Benefits & Perks
  • Public Service Loan Forgiveness (PSLF) eligibility
  • Medical, Dental, and Vision Insurance
  • Flexible Spending Accounts (Health & Dependent Care)
  • Paid Time Off + 10 Paid Holidays
  • Mileage reimbursement
  • 403(b) retirement plan
  • Employee Assistance Program
  • Annual raises and recognition programs
Additional Requirements
  • Must reside in Wisconsin or Upper Michigan for payroll purposes
  • Must be authorized to work in the U.S. (no visa sponsorship available)
  • Ability to travel, including occasional overnight travel
About LSS

Lutheran Social Services of Wisconsin & Upper Michigan is a nonprofit dedicated to strengthening individuals, families, and communities. In this role, you'll directly support staff so they can focus on delivering critical services to those we serve.

Equal Opportunity Employer (EOE)

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