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It Help Desk Support Representative Jobs (NOW HIRING)

MV Transportation

IT Help Desk Support

Kent, WA · On-site

$37.80 - $40.95/hr

The IT Help Desk Support is responsible for handling various technology issues related to a transit environment and supporting corporate infrastructure. Responsibilities : * Responsible for providing ...

TCP Software

IT Help Desk Support

San Angelo, TX · On-site

The IT Help Desk Support technician at TCP Software plays a critical role in ensuring a secure, reliable, and high-performing technology experience for our workforce. This position supports a modern ...

Audit Tel

IT Help Desk

Cincinnati, OH · On-site

We have supported our troops throughout the years and love working with veterans. IT Help Desk Technician Inverse Technology Solutions (InverseTech.com) is seeking a IT Help Desk Support Technician ...

Rosen Hotels & Resorts, Inc.

IT Help Desk

Orlando, FL · On-site

The IT Help Desk will provide technical assistance and support related to computer systems, hardware, software, and internet issues. They will respond to queries, run diagnostic programs, isolate ...

Allen Control Systems

IT Help Desk Engineer

Austin, TX · On-site

They are seeking an IT Help Desk Engineer to provide first-line technical support, manage IT tickets, and assist in onboarding new employees while ensuring operational standards for compliance and ...

United Ag & Turf

IT Help Desk

Woodway, TX

Position Overview We are seeking an IT Help Desk technician to join our team! This is a full-time ... Provides support and service to our employees by responding to inbound phone calls, email, or help ...

eMazzanti Technologies

IT Help Desk

Hoboken, NJ · On-site

eMazzanti Technologies a leading provider of IT Services is looking to add to our eCare Managed Services team to provider level 1 and level 2 help desk support to expanding client base. We're ...

AUDI JLR LOTUS BMW MOTO

IT Help Desk 1 Intern

Wilmington, NC · On-site

$12.75 - $17.25/hr

IT Help Desk Internship Location: On-site | Cape Fear Moto Group Reports To: IT & Information ... You will work directly with the IT Manager and gain practical experience supporting day to day ...

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It Help Desk Support Representative information

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How much do it help desk support representative jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for it help desk support representative in the United States is $19.80, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.63 per hour, depending on experience, location, and employer.

What qualifications do I need for IT help desk?

IT Help Desk Support Representatives typically need a high school diploma or equivalent, with some roles preferring an associate degree or certifications such as CompTIA A+. Strong problem-solving skills, knowledge of operating systems, and familiarity with help desk software are important, along with good communication abilities. Certifications can enhance job prospects but are not always mandatory for entry-level positions.

What are some common challenges faced by IT Help Desk Support Representatives, and how can they be managed effectively?

IT Help Desk Support Representatives often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's helpful to prioritize tasks, utilize knowledge base resources, and maintain clear, patient communication with end-users. Building strong problem-solving skills and collaborating with team members also plays a key role in resolving issues efficiently and providing excellent customer service.

What does an IT Help Desk Support Representative do?

An IT Help Desk Support Representative assists users with technical issues related to computer systems, software, and hardware. They diagnose problems, provide troubleshooting guidance, and resolve issues either remotely or in person. Their responsibilities often include responding to support tickets, setting up new equipment, and escalating complex problems to higher-level IT staff. This role is essential in ensuring employees can work efficiently by minimizing downtime caused by technical difficulties.

What are the key skills and qualifications needed to thrive as an IT Help Desk Support Representative, and why are they important?

To thrive as an IT Help Desk Support Representative, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and often a relevant certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (e.g., ServiceNow, Jira), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient IT operations.

What is the difference between It Help Desk Support Representative vs Technical Support Specialist?

AspectIt Help Desk Support RepresentativeTechnical Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Network+
Work EnvironmentHelp desk, remote support, on-siteCustomer sites, remote, or call centers
Industry UsageIT services, corporate, MSPsIT, telecommunications, hardware vendors
Common Search IntentEntry-level IT support rolesTechnical troubleshooting, hardware/software issues

The main difference between an It Help Desk Support Representative and a Technical Support Specialist lies in their typical work environments and focus areas. Help desk reps generally handle initial support requests, often in a corporate or MSP setting, while Technical Support Specialists may focus more on hardware or software troubleshooting, sometimes in specialized industries. Both roles require similar certifications and serve as entry points into IT support careers.

Which IT job is the highest paid?

The highest-paid IT jobs often include roles such as IT Director, Chief Information Officer (CIO), and Solutions Architect, which typically require extensive experience, advanced certifications, and leadership skills. These positions oversee technology strategy and have salaries that can exceed six figures, especially in large organizations or specialized industries.

Is helpdesk a good entry-level IT job?

Helpdesk support representative roles are common entry-level IT jobs that involve troubleshooting hardware, software, and network issues for users. These positions provide foundational experience in customer service, technical skills, and familiarity with tools like ticketing systems, making them suitable for those starting a career in IT.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but it does not fully replace IT Help Desk Support Representatives. These professionals are essential for handling complex issues, providing personalized assistance, and managing systems that require human judgment and communication skills. AI tools serve as support aids, allowing support staff to focus on more advanced and customer-focused responsibilities.
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It Help Desk Support Representative jobs near you
IT Help Desk Support

IT Help Desk Support

MV Transportation

Kent, WA • On-site

$37.80 - $40.95/hr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 27 days ago

MV Transportation rating

6.3

Company rating: 6.3 out of 10

Based on 98 frontline employees who took The Breakroom Quiz

60th of 76 rated public transport

Job description

Overview
If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights.
Responsibilities
MV Transportation is seeking Seattle-based IT Help Desk Support. This individual shall be a self-starter, highly motivated and able to work in a fast-paced environment. The IT Help Desk Support is responsible for handling various technology issues related to a transit environment and supporting corporate infrastructure.
Responsibilities:
  • Responsible for providing support to Trapeze, and Trapeze related applications such Viewpoint, Trip Broker, Passweb, and all other desktop applicable software suite. This is a top priority to understand and become an expert with transportation related aspects to help support the user base and the system environment to help improve operational metrics for King County.
  • Responsible for desktop, server and network support for client operations according to Service Level Agreements (SLA). This includes, but not limited to, desktop repair, desktop imaging, desktop security related rollouts in compliance with Corporate IT Standards, network maintenance, helpdesk tickets, disaster recovery and all other projects as assigned.
  • Support of Cloud based Contact Center environment with VOIP and softphones.
  • Responsible for supporting local technologies related to transit operations, such as; Mobile Data Terminals (MDT)/in-vehicle tablets, installation and configuration of DriverMate application installs, MDM rollouts on Android Devices, Administration of MDM application and rollouts.
  • Provide Tier 1 and Tier 2 support for all users within the Organization, and that of the Clients on transportation application and system related issues.
  • Provide supportive roles for complex IT projects, users and outside vendors.
  • Developing strategic operations and investment plans that weight costs, benefits, opportunities and risks of various IT investment approaches controlling and minimizing costs.
  • Ensuring suitable documentation exists and is maintained for IT operations and software development.
  • Provide full time dedicated ONSITE support 5 days a week with direct interactions to users.

Qualifications
Talent Requirements:
  • Highly proficient with Trapeze transit software, and other transportation related applications is a MUST.
  • Proficiency with Active Directory and networking.
  • Proficient with the company's major IT systems, services and technology frameworks (e.g. cloud computing, server virtualization, application delivery controller, etc.).
  • Thorough understanding of computers, servers, network, printer and peripheral hardware.
  • Experience supporting Windows 10-11, Server 2012 & 16, and Microsoft Office applications.
  • Proficiency in desktop imaging methodologies.

Desired Qualifications:
  • Excellent communication and decision-making skills.
  • Experience with desktop, desktop imaging, server and network management tools.
  • Experience with basic network devices including switches.
  • Familiar with backup and disaster recovery.

Starting Pay Rate: $37.80 - $40.95/hour
Healthcare Benefits: PPO Medical, Medical HSA, Prescription, Dental, Vision (spouse and dependent children), Telemedicine, FSA, Life, AD&D, Group Accident, LTD, STD, EAP, Critical Illness, Hospital Indemnity, Substance Abuse Professionals programming
Paid Time Off: 0 months - year 2 = 1.538 bi-weekly accrual w/ 40 yearly accrual cap
Paid Holidays: 8 paid holidays
More Generous Paid Sick Leave: 1 hour/per 30 hours for all FT employees
Other Compensation: $1,000.00 Driver referral bonus ($500.00 upon training completion and $500.00 upon completion of probationary period); $1,000.00 Mechanic referral bonus ($500.00 upon training completion and $500.00 upon completion of probationary period)
MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.
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