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It Help Desk Support Representative Jobs (NOW HIRING)

Swatch Group

IT Help Desk Support

Secaucus, NJ ยท On-site

The Swatch Group is also a key player in the electronic systems sector. IT Help Desk Support - Information Technology Team * Provide first-level and second-level technical support to retail stores ...

The SWATCH Group

IT Help Desk Support

Miami, FL ยท On-site

IT Help Desk Support - Information Technology Team * Provide first-level and second-level technical support to retail stores, distribution/service center, corporate office employees, and remote users.

Audit-Tel Inc

IT Help Desk

Cincinnati, OH ยท On-site

$38K - $45K/yr

We have supported our troops throughout the years and love working with veterans. IT Help Desk Technician Inverse Technology Solutions (InverseTech.com) is seeking a IT Help Desk Support Technician ...

CFS

IT Help Desk Technician

Powell, OH

This role supports users with hardware, software, workstations, and other technology needs ... The requirements listed below are representative of the knowledge, skills, and abilities required.

New

Fox Motors

IT Help Desk

Grand Rapids, MI ยท On-site

The IT Help Desk role is to ensure proper computer operations so that end users can accomplish ... Identify and learn appropriate software and hardware used and supported by the organization.

eMazzanti Technologies

IT Help Desk

Hoboken, NJ ยท On-site

Description eMazzanti Technologies a leading provider of IT Services is looking to add to our eCare Managed Services team to provider level 1 and level 2 help desk support to expanding client base.

Mendocino Farms

IT HELP DESK TECHNICIAN

El Segundo, CA ยท On-site +1

$50K - $68K/yr

Our Dallas HQ IT team supports the field operations, back-office systems, and guest-facing technology stack. We are seeking a sharp, service-oriented IT Help Desk Technician who thrives in a fast ...

GFI Digital

Print IT Help Desk

Hazelwood, MO ยท On-site

The Print IT Help Desk team members are our first responders in IT service call process where most service calls are filtered to first and provide quick support for tasks that are not required to be ...

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It Help Desk Support Representative information

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How much do it help desk support representative jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for it help desk support representative in the United States is $19.80, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.63 per hour, depending on experience, location, and employer.

What does an IT Help Desk Support Representative do?

An IT Help Desk Support Representative assists users with technical issues related to computer systems, software, and hardware. They diagnose problems, provide troubleshooting guidance, and resolve issues either remotely or in person. Their responsibilities often include responding to support tickets, setting up new equipment, and escalating complex problems to higher-level IT staff. This role is essential in ensuring employees can work efficiently by minimizing downtime caused by technical difficulties.

What are the key skills and qualifications needed to thrive as an IT Help Desk Support Representative?

To thrive as an IT Help Desk Support Representative, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and often a relevant certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (e.g., ServiceNow, Jira), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient IT operations.

What are some common challenges faced by IT Help Desk Support Representatives, and how can they be managed effectively?

IT Help Desk Support Representatives often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's helpful to prioritize tasks, utilize knowledge base resources, and maintain clear, patient communication with end-users. Building strong problem-solving skills and collaborating with team members also plays a key role in resolving issues efficiently and providing excellent customer service.

What is the difference between It Help Desk Support Representative vs Technical Support Specialist?

AspectIt Help Desk Support RepresentativeTechnical Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Network+
Work EnvironmentHelp desk, remote support, on-siteCustomer sites, remote, or call centers
Industry UsageIT services, corporate, MSPsIT, telecommunications, hardware vendors
Common Search IntentEntry-level IT support rolesTechnical troubleshooting, hardware/software issues

The main difference between an It Help Desk Support Representative and a Technical Support Specialist lies in their typical work environments and focus areas. Help desk reps generally handle initial support requests, often in a corporate or MSP setting, while Technical Support Specialists may focus more on hardware or software troubleshooting, sometimes in specialized industries. Both roles require similar certifications and serve as entry points into IT support careers.

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It Help Desk Support Representative jobs near you

IT Help Desk Support

Secaucus, NJ โ€ข On-site

Swatch Group
See more jobs at Swatch Groupexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

The company
The Swatch Group is the number one manufacturer of finished watches in the world. The Group is active in the manufacture of finished watches, jewelry, and watch movements and components.
It produces nearly all of the components necessary to manufacture the watches sold under its 16 watch brands and the multi-brand Tourbillon and Hour Passion retail labels, as well as the entire Swiss watchmaking industry.
In addition, it operates its own worldwide network of distribution organizations. The Swatch Group is also a key player in the electronic systems sector.
Job description
IT Help Desk Support - Information Technology Team
  • Provide first-level and second-level technical support to retail stores, distribution/service center, corporate office employees, and remote users.
  • Diagnose, repair, and replace desktop, laptop, POS, printer, and peripheral hardware to minimize business downtime.
  • Install, test, configure, and deploy new workstations, POS systems, printers, and software applications.
  • Comfortable traveling to retail sites for new and renovated retail locations, including user training and system orientation.
  • Support and troubleshoot Cegid POS applications, ensuring seamless retail operations.
  • Manage software licenses, IT assets, and inventory records to maintain compliance and accurate tracking.
  • Resolve email and mobile device issues across Microsoft Outlook, Microsoft 365, iOS, and IOS App Platforms.
  • Troubleshoot network connectivity issues involving LAN/WAN, wireless networks, VPN connections, and retail store communications.
  • Support remote workforce users through remote access tools, assisting with hardware, software, and system upgrades.
  • Serve as a point of contact for IT service requests received via phone, email, ticketing systems, and Microsoft Teams.
  • Administer Active Directory user accounts, password resets, security group management, and account maintenance.
  • Perform basic network, system, and application troubleshooting to identify and resolve operational issues.
  • Coordinate service requests and escalations with internal IT teams, External vendors, and third-party support providers.
  • Execute workstation hardware refreshes and software upgrades to ensure system reliability, performance, and security compliance.
  • Participate in rotating on-call support schedules, providing after-hours and weekend technical assistance for retail operations.
  • Use of ServiceNow for documentation of incidents, resolutions, hardware inventory, and support procedures.
  • Travel to retail locations may be required up to 15% of the time

Profile
Experienced IT Support professional with strong expertise in Help Desk operations, end-user support, and troubleshooting across Retail, Distribution/Service Center, and corporate office. Skilled in supporting Desktop/Laptops, POS hardware, Mobile Devices, software applications, networking and email systems. Proven ability to install, configure, upgrade, and maintain hardware and software solutions while ensuring minimal business disruption. Knowledgeable in license management, remote support tools, and basic network administration. Recognized for strong analytical, problem-solving, and customer service skills, with the ability to efficiently diagnose and resolve technical issues for diverse user populations.
Professional requirements
Education and Experience Requirements
  • Bachelor's degree preferred in Information Technology, Computer Science or related field or equivalent experience.
  • Must have knowledge and experience working with operating system environments, especially MS Windows 11, Microsoft Teams.
  • Must have knowledge and experience working in desktop environment and with MS Office Suites and Office 365 including outlook configurations.
  • 4-5+ years' experience in technical support of Retail Environment and Offices.
  • Ability to handle multiple customer issues and tasks simultaneously
  • Must have a good understanding of computer systems (HP and Dell), Mobile Devices and other technical products.
  • Knowledge of Apple Products is a plus.
  • Must have excellent verbal and written skills; strong interpersonal skills.
  • Must be organized, accurate, thorough, and able to monitor work for quality
  • Technical Certifications are a plus.

Physical Requirements:
This position requires the IT Help Desk Support to have the ability to operate computer equipment, climb, bend, stoop, reach, lift, and move and/or carry equipment which may be more than 25-50 pounds including computers, monitors, printers, scanners, and POS hardware. Finger dexterity may be required to operate a computer keyboard and calculator.
Additional Skill Requirements:
  • Extensive knowledge of Windows operating systems, workstation support, and desktop administration
  • Strong experience with Desktop/Laptop hardware, printers and thermal printers, peripherals, password management, and user account administration.
  • General WAN / LAN, data communications, telecommunications and VoIP phones.
  • General PC software products, file conversions & usage knowledge.
  • Skilled at creating and documenting technical procedures, user guides, and step-by-step instructions for end users.
  • Strong analytical and problem-solving abilities with a proven track record of independently resolving technical issues.
  • Proactive in preparing hardware, software, accounts, and system access requirements for employees onboarding and offboarding.
  • Excellent customer service skills.
  • Very good communication, interpersonal and teamwork aptitude.
  • Demonstrate organization skills to manage multiple open calls, call backs, and follow-up with customers.
  • Must be self-motivated and a self-starter; quick learner for a multifaceted business and companion domestic and international staff;
  • Must possess strong organizational, project management and problem-solving skills with multi-tasking abilities in a fast-paced corporate environment;
  • Arrive early and work late if necessary
  • Demonstrated professionalism, accountability, receptiveness to feedback, and commitment to teamwork
  • Accept constructive feedback

This description outlines the basic responsibilities and requirements for the role. This is not a comprehensive list of all job duties of the IT Help Desk Support. Duties, responsibilities and activities may change at any time with or without notice.
Benefits Program
The Swatch Group is an equal opportunity employer that promotes diversity and is committed to environmental sustainability.
  • Excellent health, dental and vision insurance (employee and dependents are eligible 1st of the month following 30 days; generous employer contribution)
  • Immediate participation in the 401(k) and 100% vested employer match after one year (maximum 4% employer match with 5% employee contribution)
  • Company paid life insurance and Long Term Disability
  • 18 days of PTO per year, 1 Month PTO after 5 years
  • Special bucket of extended paid time for medical, parental and military leave
  • Holiday pay
  • Voluntary FSA, STD, Accident/Hospital Indemnity insurance
  • Employee product discount

For more information please see https://transparency-in-coverage.uhc.com/
The salary range for this position is $80,000 - $85,000, commensurate with experience
Contact
Suzete Truehaft
Human Resources Manager

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