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It Help Desk Support Representative Jobs (NOW HIRING)

Express Employment

IT Help Desk Support

Santa Monica, CA · On-site

$27/hr

Top Job Located in Santa Monica, CA Salary: 27.00 per hour IT Help Desk Support $27.00 per hour 7:00pm-3:30pm / Monday- Friday A private school in Santa Monica, whose mission is to serve young minds ...

New

TCP Software

IT Help Desk Support II

Plano, TX · Hybrid

The IT Help Desk Support II technician at TCP Software plays a critical role in ensuring a secure, reliable, and highperforming technology experience for our workforce. This position supports a ...

TCP Software

IT Help Desk Support II

Plano, TX · On-site

The IT Help Desk Support II technician at TCP Software plays a critical role in ensuring a secure, reliable, and high-performing technology experience for our workforce. This position supports a ...

Gabe's

IT Help Desk Support

Morgantown, WV · On-site

$34K - $38K/yr

Description To see the full , please click the link below: IT Helpdesk Specialist Full-Time Careers at Gabe's Offer: * Flexible Schedules * Employee Discount and Assistance Program * Wide Range of ...

Amrize

IT Help Desk

Franklin, IN · On-site

$18 - $24/hr

We're seeking a IT Help Desk who's ready to be part of our mission to manufacture and deliver innovative, performance-driven building products with unmatched service and integrity. Our focus is ...

eMazzanti Technologies

IT Help Desk

Hoboken, NJ · On-site

eMazzanti Technologies a leading provider of IT Services is looking to add to our eCare Managed Services team to provider level 1 and level 2 help desk support to expanding client base. We're ...

Managed Staffing

IT Help Desk Technician

Erlanger, KY · On-site

$30 - $31/hr

The ideal candidate will provide Tier 1 technical support, manage daily help desk tickets, and ensure seamless operation of IT systems critical to our manufacturing and business environments. This ...

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It Help Desk Support Representative information

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How much do it help desk support representative jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for it help desk support representative in the United States is $19.80, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.63 per hour, depending on experience, location, and employer.

What does an IT Help Desk Support Representative do?

An IT Help Desk Support Representative assists users with technical issues related to computer systems, software, and hardware. They diagnose problems, provide troubleshooting guidance, and resolve issues either remotely or in person. Their responsibilities often include responding to support tickets, setting up new equipment, and escalating complex problems to higher-level IT staff. This role is essential in ensuring employees can work efficiently by minimizing downtime caused by technical difficulties.

What are the key skills and qualifications needed to thrive as an IT Help Desk Support Representative?

To thrive as an IT Help Desk Support Representative, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and often a relevant certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (e.g., ServiceNow, Jira), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient IT operations.

What are some common challenges faced by IT Help Desk Support Representatives, and how can they be managed effectively?

IT Help Desk Support Representatives often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's helpful to prioritize tasks, utilize knowledge base resources, and maintain clear, patient communication with end-users. Building strong problem-solving skills and collaborating with team members also plays a key role in resolving issues efficiently and providing excellent customer service.

What is the difference between It Help Desk Support Representative vs Technical Support Specialist?

AspectIt Help Desk Support RepresentativeTechnical Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Network+
Work EnvironmentHelp desk, remote support, on-siteCustomer sites, remote, or call centers
Industry UsageIT services, corporate, MSPsIT, telecommunications, hardware vendors
Common Search IntentEntry-level IT support rolesTechnical troubleshooting, hardware/software issues

The main difference between an It Help Desk Support Representative and a Technical Support Specialist lies in their typical work environments and focus areas. Help desk reps generally handle initial support requests, often in a corporate or MSP setting, while Technical Support Specialists may focus more on hardware or software troubleshooting, sometimes in specialized industries. Both roles require similar certifications and serve as entry points into IT support careers.

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It Help Desk Support Representative jobs near you

IT Help Desk Support

Express Employment

Santa Monica, CA • On-site

$27/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Top Job
Located in Santa Monica, CA
Salary: 27.00 per hour
IT Help Desk Support
$27.00 per hour
7:00pm-3:30pm / Monday- Friday
A private school in Santa Monica, whose mission is to serve young minds in a spiritual way, is looking for a temporary IT Help Desk Support individual. The ideal candidate has experience in IT support and can help the school's team members with maintaining email accounts, setting up devices, and other IT support. If you'd like to help a team of dedicated educators use technology to help young ones, please apply!
IT Help Desk Support Responsibilities:
  • Support with device setup, account creation, and maintenance.
  • Help with the school's Audio Visual equipment.
  • Provide support with email accounts to team members.
  • Support with any other device or technology needs that arise.

IT Help Desk Support Requirements:
  • Minimum 2 years of experience in IT support
  • Ability to work with others and assist with their technology
  • Must be available to work for the duration of this IT project

Benefits of Working with Express:
  • Weekly pay and immediate benefits!
  • Evaluation to hire positions - get your foot in the door at a great company!
  • Personalized job matching and interviewing prep!
  • No fees for you, ever!
  • Quick hiring process - get started as soon as tomorrow!

Positions fill fast - Apply Today! or call our office
#2937
Express Office: Montebello
1433 North Montebello Boulevard
Montebello, CA 90640
Express Employment Professionals logo

About Express Employment Professionals

Sourced by ZipRecruiter

Express Employment Professionals, based in Oklahoma City, OK, USA, operates in the staffing industry and is renowned for providing robust and reliable staffing solutions. Their official website - expresspros.com - details their variety of services, which include temporary and full-time staffing, human resources services, and professional search. The company was established in 1983 with the aim of helping as many people as possible to find good jobs, and since then, it has grown exponentially, expanding its reach to various domains within the job market.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Oklahoma City, OK, US

Social media

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