Technician, Information Systems / IT Help Desk Support Location : Woodland Hills , CA 91367 Duration : One year project Job ID : 14958 Pay rate an hour -18.00 an hour Qualifications: * High School ...
Technician, Information Systems / IT Help Desk Support Location : Woodland Hills , CA 91367 Duration : One year project Job ID : 14958 Pay rate an hour -18.00 an hour Qualifications: * High School ...
Information Technology Help Desk Support Technician [IT Desktop Support Technician (Help Desk Tec...
$18.25 - $24.75/hr
ProSidian clients represent a broad spectrum of Industry Sector Groups, including but not limited ... The candidate will perform IT Help Desk Services (level 1 & 2 category support) on both the ...
Information Technology Help Desk Support Technician [IT Desktop Support Technician (Help Desk Tec...
$18.25 - $24.75/hr
ProSidian clients represent a broad spectrum of Industry Sector Groups, including but not limited ... The candidate will perform IT Help Desk Services (level 1 & 2 category support) on both the ...
IT Help Desk Support
Marinette, WI · On-site
Fincantieri Marine Group is hiring an IT Help Desk Support in the Information Technology department at our Marinette WI location. Fincantieri Marine Group Fincantieri Marine Group (FMG) is a ...
IT Help Desk Support
Marinette, WI · On-site
Fincantieri Marine Group is hiring an IT Help Desk Support in the Information Technology department at our Marinette WI location. Fincantieri Marine Group Fincantieri Marine Group (FMG) is a ...
IT Help Desk Support Specialist
Gorham, NH · On-site
$57.53K - $77.62K/yr
IT Help Desk Support Specialist Reports to: Director of Technology Systems & Operations Calling all ... The initial salary represents our starting point, and our compensation philosophy is designed to ...
IT Help Desk Support Specialist
Gorham, NH · On-site
$57.53K - $77.62K/yr
IT Help Desk Support Specialist Reports to: Director of Technology Systems & Operations Calling all ... The initial salary represents our starting point, and our compensation philosophy is designed to ...
IT Help Desk
Cincinnati, OH · On-site
We have supported our troops throughout the years and love working with veterans. IT Help Desk Technician Inverse Technology Solutions (InverseTech.com) is seeking a IT Help Desk Support Technician ...
Quick apply
IT Help Desk
Cincinnati, OH · On-site
We have supported our troops throughout the years and love working with veterans. IT Help Desk Technician Inverse Technology Solutions (InverseTech.com) is seeking a IT Help Desk Support Technician ...
IT Help Desk Support
San Angelo, TX · On-site
The IT Help Desk Support technician at TCP Software plays a critical role in ensuring a secure, reliable, and high-performing technology experience for our workforce. This position supports a modern ...
IT Help Desk Support
San Angelo, TX · On-site
The IT Help Desk Support technician at TCP Software plays a critical role in ensuring a secure, reliable, and high-performing technology experience for our workforce. This position supports a modern ...
Be Seen First
IT Help Desk Support Manager
Leesburg, VA · On-site
We are seeking an experienced and proactive IT Help Desk Support Manager to lead our user support operations. This role is responsible for overseeing the help desk team, ensuring high-quality ...
Quick apply
Be Seen First
IT Help Desk Support Manager
Leesburg, VA · On-site
We are seeking an experienced and proactive IT Help Desk Support Manager to lead our user support operations. This role is responsible for overseeing the help desk team, ensuring high-quality ...
It Help Desk Support Technician
Columbus, OH · On-site
$19.25 - $26/hr
Beacon Specialized Living is seeking an IT Help Desk Support Technician to provide first-level support to employees by troubleshooting software, hardware, and network issues. The role involves ...
It Help Desk Support Technician
Columbus, OH · On-site
$19.25 - $26/hr
Beacon Specialized Living is seeking an IT Help Desk Support Technician to provide first-level support to employees by troubleshooting software, hardware, and network issues. The role involves ...
IT Help Desk We are seeking a customer-focused and tech-savvy IT Help Desk Technician to join our ... Key Responsibilities Technical Support: Provide first-level technical assistance and support for ...
IT Help Desk We are seeking a customer-focused and tech-savvy IT Help Desk Technician to join our ... Key Responsibilities Technical Support: Provide first-level technical assistance and support for ...
IT Helpdesk Technician
Addison, TX · On-site
The IT Help Desk technician will work with the IT Help Desk team. lead, and manager to work different types of IT help desk support requests. * Field incoming help requests from end users via ...
IT Helpdesk Technician
Addison, TX · On-site
The IT Help Desk technician will work with the IT Help Desk team. lead, and manager to work different types of IT help desk support requests. * Field incoming help requests from end users via ...
Temp-To-Hire IT Help Desk Support ($ 22.28 / Hour | On-Site, Bethel, CT | M-F 8A-5P) Temporary position with potential for permanent hire! About Us: Ability Beyond is a dynamic and innovative ...
Temp-To-Hire IT Help Desk Support ($ 22.28 / Hour | On-Site, Bethel, CT | M-F 8A-5P) Temporary position with potential for permanent hire! About Us: Ability Beyond is a dynamic and innovative ...
IT Help Desk Support - Level I
$55K - $65K/yr
New User On-boarding Qualifications & Requirements * 2+ years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, Helpdesk Representative; IT Service Desk ...
Quick apply
IT Help Desk Support - Level I
$55K - $65K/yr
New User On-boarding Qualifications & Requirements * 2+ years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, Helpdesk Representative; IT Service Desk ...
IT Help Desk Support - Level II
Roseland, NJ · On-site
$28 - $34/hr
Summary Our client is a leading IT Solutions Company located in Roseland, NJ and they are in need of a Level II IT Help Desk Support . A qualified candidate would have both proven experience with ...
Quick apply
IT Help Desk Support - Level II
Roseland, NJ · On-site
$28 - $34/hr
Summary Our client is a leading IT Solutions Company located in Roseland, NJ and they are in need of a Level II IT Help Desk Support . A qualified candidate would have both proven experience with ...
Helpdesk Representative; IT Service Desk; IT user support * Remote Management & Monitor (RMM) software experience (i.e. Connectwise, Kaseya, Ninja) * PSA (or Ticketing) software experience (i.e.
Quick apply
Helpdesk Representative; IT Service Desk; IT user support * Remote Management & Monitor (RMM) software experience (i.e. Connectwise, Kaseya, Ninja) * PSA (or Ticketing) software experience (i.e.
IT Help Desk Technician
Jacksonville, FL · On-site
$37K - $50K/yr
IT Help Desk Technician Department: Orion Employment Type: Full Time Location: Jacksonville, FL ... Support Microsoft Windows desktop and server technologies * Consult with clients and offer guidance ...
IT Help Desk Technician
Jacksonville, FL · On-site
$37K - $50K/yr
IT Help Desk Technician Department: Orion Employment Type: Full Time Location: Jacksonville, FL ... Support Microsoft Windows desktop and server technologies * Consult with clients and offer guidance ...
Manager-Help Desk & Support Applications manages the daily operations of the IT Help Desk to ensure user issues and service requests are identified, prioritized, researched, resolved, and followed up ...
Manager-Help Desk & Support Applications manages the daily operations of the IT Help Desk to ensure user issues and service requests are identified, prioritized, researched, resolved, and followed up ...
IT Help Desk Engineer
Austin, TX · On-site
They are seeking an IT Help Desk Engineer to provide first-line technical support, troubleshoot issues, and ensure the smooth operation of IT needs across the company. Responsibilities : • Serve as ...
IT Help Desk Engineer
Austin, TX · On-site
They are seeking an IT Help Desk Engineer to provide first-line technical support, troubleshoot issues, and ensure the smooth operation of IT needs across the company. Responsibilities : • Serve as ...
... Tech University students Summary We are looking for a qualified Help Desk Technician to provide ... Direct unsolved issues to the next level of support personnel * Provide detailed information on IT ...
... Tech University students Summary We are looking for a qualified Help Desk Technician to provide ... Direct unsolved issues to the next level of support personnel * Provide detailed information on IT ...
IT Help Desk - Part-Time
Ruston, LA · On-site
... Tech University students Summary We are looking for a qualified Help Desk Technician to provide ... Direct unsolved issues to the next level of support personnel * Provide detailed information on IT ...
Quick apply
IT Help Desk - Part-Time
Ruston, LA · On-site
... Tech University students Summary We are looking for a qualified Help Desk Technician to provide ... Direct unsolved issues to the next level of support personnel * Provide detailed information on IT ...
IT Help Desk
$20 - $22/hr
IT Help Desk Salary: $20.00 - $22.00 per hour, DOE. Position Type: Full-time position. Schedule ... ESI provides service and support to over 378 facilities in the long-term care continuum that employ ...
IT Help Desk
$20 - $22/hr
IT Help Desk Salary: $20.00 - $22.00 per hour, DOE. Position Type: Full-time position. Schedule ... ESI provides service and support to over 378 facilities in the long-term care continuum that employ ...
It Help Desk Support Representative information
See salary details
$12.74 - $14.05
8% of jobs
$14.05 - $15.36
4% of jobs
$16.67 is the 25th percentile. Wages below this are outliers.
$15.36 - $16.67
13% of jobs
$16.67 - $17.99
13% of jobs
$17.99 - $19.30
9% of jobs
The median wage is $19.54 / hr.
$19.30 - $20.61
17% of jobs
$21.29 is the 75th percentile. Wages above this are outliers.
$20.61 - $21.92
22% of jobs
$21.92 - $23.23
7% of jobs
$23.23 - $24.54
4% of jobs
$24.54 - $25.85
1% of jobs
$25.85 - $27.16
2% of jobs
$12
$19
$27
How much do it help desk support representative jobs pay per hour?
As of May 30, 2026, the average hourly pay for it help desk support representative in the United States is $19.80, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.63 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as an IT Help Desk Support Representative, and why are they important?
To thrive as an IT Help Desk Support Representative, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and often a relevant certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (e.g., ServiceNow, Jira), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient IT operations.
What are some common challenges faced by IT Help Desk Support Representatives, and how can they be managed effectively?
IT Help Desk Support Representatives often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's helpful to prioritize tasks, utilize knowledge base resources, and maintain clear, patient communication with end-users. Building strong problem-solving skills and collaborating with team members also plays a key role in resolving issues efficiently and providing excellent customer service.
What does an IT Help Desk Support Representative do?
An IT Help Desk Support Representative assists users with technical issues related to computer systems, software, and hardware. They diagnose problems, provide troubleshooting guidance, and resolve issues either remotely or in person. Their responsibilities often include responding to support tickets, setting up new equipment, and escalating complex problems to higher-level IT staff. This role is essential in ensuring employees can work efficiently by minimizing downtime caused by technical difficulties.
What is the difference between It Help Desk Support Representative vs Technical Support Specialist?
| Aspect | It Help Desk Support Representative | Technical Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, Microsoft Certified | CompTIA A+, Network+ |
| Work Environment | Help desk, remote support, on-site | Customer sites, remote, or call centers |
| Industry Usage | IT services, corporate, MSPs | IT, telecommunications, hardware vendors |
| Common Search Intent | Entry-level IT support roles | Technical troubleshooting, hardware/software issues |
The main difference between an It Help Desk Support Representative and a Technical Support Specialist lies in their typical work environments and focus areas. Help desk reps generally handle initial support requests, often in a corporate or MSP setting, while Technical Support Specialists may focus more on hardware or software troubleshooting, sometimes in specialized industries. Both roles require similar certifications and serve as entry points into IT support careers.
More about It Help Desk Support Representative jobs
What cities are hiring for It Help Desk Support Representative jobs? Cities with the most It Help Desk Support Representative job openings:
What states have the most It Help Desk Support Representative jobs? States with the most job openings for It Help Desk Support Representative jobs include:
What job categories do people searching It Help Desk Support Representative jobs look for? The top searched job categories for It Help Desk Support Representative jobs are:
Job description
Company Description
USTECH is a global firm providing a wide-range of talent on-demand and total workforce solutions.
Through the USTECH Talent Network of 100% company-owned and managed offices, we provide highly-skilled professionals whose education, skills and experience are vetted and matched to your unique hiring needs, work environment and company requirements.
Our 24x7 global service delivery drives time and cost out of any recruiting and staffing process (15-30% cost reduction in most cases) across all of our services and solutions, providing you with the talent you need on-demand when, where and how you need it.
Job Description
Job Title : Technician, Information Systems /IT Help Desk Support
Location : Woodland Hills , CA 91367
Duration : One year project
Job ID : 14958
Pay rate an hour -18.00 an hour
Qualifications:
- High School Diploma (or equivalent) with additional education preferred.
- IT Help Desk Support experience (application & hardware support). Technical Training & Certifications: Client Certifications.
Responsibilities:
- Daily support of network and workstation printers
- Responds to customer support requests and ensures that they are resolved quickly, accurately, and professionally.
- Escalates problems to a technician as necessary
- Keeps the customer up to date on the progress of problem resolution
- Provides end users with detailed remote access knowledge and documents complete trouble shooting information
- Provides regular account updates, to include information on fleet status and performance, to the Printer Fleet Manager or Integrated Account Manager
- Responsible for on-site hardware & consumables inventory
- Responsible for printer procurement as required by the customer
- Responsible for printer hot swap inventory
- Documents and reports all fleet meter reads Maintains printer fleet tools/databases.
- Thanks ,Asma
Additional Information
All your information will be kept confidential according to EEO guidelines.
About US Tech Solutions
Sourced by ZipRecruiter
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.
Industry
It services
Company size
1,001 - 5,000 Employees
Headquarters location
Jersey City, NJ, US
Year founded
2000