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It Help Desk Trainee Jobs (NOW HIRING)

First Soft Solutions

Help Desk Trainee

Monmouth Junction, NJ · On-site

$20.50 - $27.50/hr

The Help Desk Trainee will provide entry-level technical support within an IT environment ... This role focuses on maintaining smooth day-to-day IT operations, delivering timely support, and ...

TEEMA

IT Help Desk

Orlando, FL · Remote

Remote IT Help Desk / Service Desk Specialists -- Federal Support Our client is hiring IT Help Desk and Service Desk Specialists to support a federal technology service desk environment in Orlando ...

Tru Clean Management

IT Help Desk

Homestead, FL

IT Help Desk We are seeking a customer-focused and tech-savvy IT Help Desk Technician to join our growing team. In this role, you will serve as the first point of contact for employees experiencing ...

Audit-Tel Inc

IT Help Desk

Cincinnati, OH · On-site

We are a fast-growing company that provides IT services for Nationwide Businesses and Fortune 500 Companies. We stand by our service and products, and we are looking for a Help Desk Technician that ...

Koniag, Inc.

IT Help Desk

Carlsbad, NM · On-site

Tuknik Government Services, LLC a Koniag Government Services company , is seeking an IT Help Desk to support TGS and our government customer in Carlsbad, NM. This position requires the candidate to ...

kgs

IT Help Desk

Carlsbad, NM

Tuknik Government Services, LLC a Koniag Government Services company , is seeking an IT Help Desk to support TGS and our government customer in Carlsbad, NM. This position requires the candidate to ...

kgs

IT Help Desk

Carlsbad, NM

Tuknik Government Services, LLC a Koniag Government Services company , is seeking an IT Help Desk to support TGS and our government customer in Carlsbad, NM. This position requires the candidate to ...

UVS Infotech

IT Help Desk Manager

Bethesda, MD · Hybrid

UVS InfoTech is seeking an experienced IT Help Desk Manager who will be responsible for leading and overseeing the day-to-day operations of the IT Help Desk / Service Desk function. This role ...

iVenture Solutions

IT Help Desk Technician

Orlando, FL · On-site

$37K - $50K/yr

IT Help Desk Technician Department: Orion Employment Type: Full Time Location: Orlando, FL Compensation: $37,000 - $50,000 / year Description Our Help Desk Technicians are the best of the best. Each ...

iVenture Solutions

IT Help Desk Technician

Tampa, FL · On-site

$37K - $50K/yr

IT Help Desk Technician Department: Orion Employment Type: Full Time Location: Tampa, FL Compensation: $37,000 - $50,000 / year Description Our Help Desk Technicians are the best of the best. Each ...

US Tech Solutions

IT Help Desk Support

Woodland, CA

Technician, Information Systems / IT Help Desk Support Location : Woodland Hills , CA 91367 Duration : One year project Job ID : 14958 Pay rate an hour -18.00 an hour Qualifications: * High School ...

Managed Staffing

IT Help Desk Technician

Erlanger, KY · On-site

$30 - $31/hr

IT Help Desk Technician Location: Erlanger, KY (On-site, occasional travel to Cincinnati site) Pay Rate: $30/hr (W2) Schedule: Monday - Friday, 8:00 AM - 5:00 PM Contract Duration: 6 months (possible ...

iVenture Solutions

IT Help Desk Technician

Orlando, FL · On-site

$37K - $50K/yr

Position Overview What you'll be doing as an IT Help Desk Technician: * Support Microsoft Windows desktop and server technologies * Consult with clients and offer guidance on technology use and best ...

Mondo

IT Help Desk Manager

Glenside, PA

$35 - $44/hr

Job Title: IT Help Desk Manager Location-Type: Onsite- 4 days Start Date: Early July Duration: C2H Compensation Range: $35-44/hr Benefits: Eligible for Health, Dental, Vision Visa Sponsorship: Not ...

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It Help Desk Trainee information

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How much do it help desk trainee jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for it help desk trainee in the United States is $23.10, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.44 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Trainee, and why are they important?

To thrive as an IT Help Desk Trainee, you need a foundational understanding of computer systems, troubleshooting techniques, and basic networking concepts, often accompanied by a relevant associate degree or technical certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and basic operating system environments is typically required. Strong communication skills, patience, and a customer-focused attitude help trainees excel in resolving user issues effectively. These skills and qualities are crucial for providing timely technical support and ensuring user satisfaction in a fast-paced IT environment.

What are some common challenges faced by IT Help Desk Trainees, and how can they be overcome?

IT Help Desk Trainees often encounter challenges such as troubleshooting unfamiliar technical issues, managing high volumes of support requests, and communicating complex information to non-technical users. To overcome these, trainees should actively seek feedback from experienced team members, use available knowledge bases, and practice clear, patient communication. Building strong problem-solving skills and developing effective time management habits are also key to handling the fast-paced environment and progressing in the role.

What are IT Help Desk Trainees?

IT Help Desk Trainees are entry-level professionals who assist users with technical issues related to computer hardware, software, networks, and other IT systems. They work under the supervision of experienced IT staff to learn troubleshooting, customer service, and problem-solving skills. Trainees typically respond to support tickets, guide users through solutions, and escalate more complex problems to senior technicians. This role is often the first step toward a career in IT support or system administration.
What cities are hiring for It Help Desk Trainee jobs? Cities with the most It Help Desk Trainee job openings:
What are the most commonly searched types of It Help Desk jobs? The most popular types of It Help Desk jobs are:
What states have the most It Help Desk Trainee jobs? States with the most job openings for It Help Desk Trainee jobs include:
Help Desk Trainee

Help Desk Trainee

First Soft Solutions

Monmouth Junction, NJ • On-site

$20.50 - $27.50/hr

Full-time

Posted 9 days ago

Job description

This position is open only to candidates who are U.S. Citizens or Green Card holders. No visa sponsorship or third-party candidates will be considered.
Job Description
The Help Desk Trainee will provide entry-level technical support within an IT environment, assisting users with hardware, software, and system-related issues. This role focuses on maintaining smooth day-to-day IT operations, delivering timely support, and ensuring a high level of customer service.
Key Responsibilities
  • Provide Level 1 technical support for desktops, laptops, and peripherals
  • Troubleshoot basic hardware and software issues
  • Install, configure, and update operating systems and applications
  • Support and maintain printers, scanners, and office equipment
  • Assist users with login issues, password resets, and access requests
  • Respond to help desk tickets, emails, and phone inquiries
  • Perform data entry and maintain accurate IT records/documentation
  • Escalate unresolved or complex issues to senior IT staff
  • Maintain IT inventory and asset tracking
  • Ensure a professional and customer-focused support experience

Experience & Qualifications Required
  • 0-2 years of experience in IT support, help desk, or related role
  • Internship or entry-level IT experience is acceptable
  • Associate's or Bachelor's degree in IT, Computer Science, or related field (preferred)
  • Relevant certifications (e.g., CompTIA A+) are a plus
  • Strong willingness to learn and grow in IT support

Technical Skills
  • Basic knowledge of:
  • Windows Operating Systems (Windows 10/11)
  • Microsoft Office Suite (Outlook, Word, Excel)
  • Familiarity with:
  • Desktop/laptop troubleshooting
  • Printer installation and support
  • Basic networking concepts (IP, connectivity issues)
  • Exposure to help desk/ticketing systems (ServiceNow, Jira, etc.) is a plus
  • Ability to install and configure standard software applications

Soft Skills
  • Strong communication skills (verbal & written)
  • Customer service-oriented mindset
  • Good problem-solving ability
  • Attention to detail and organizational skills
  • Ability to multitask and work in a structured environment
First Soft Solutions logo

About First Soft Solutions

Sourced by ZipRecruiter

First Soft Solutions custom application Development and Maintenance Services are designed to enable you to lower the total cost of ownership and the required quality for your application. While all application Development Outsourcing is Technically custom, The difference is that packaged applications were designed with a general set of features to be used by a broad range of users. Custom application development is capable of producing practically any feature you may desire for your site. Time and money are virtually the only limiting factors. Our goal is to provide Clients with the Solution that fits their specific and unique needs while giving them the knowledge they need to operate and maintain the New Systems and Software. Our allegiance is to the best solution for our Clients. Our experience and knowledgeable consultants are ready to go above and beyond expectations to assist you in obtaining your goals. We can also provides expert project management throughout the entire project life cycle.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

East Brunswick, NJ, US

Year founded

2006

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