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It Help Desk Trainee Jobs (NOW HIRING)

Tactacam

IT Help Desk Technician

Billings, MT

We are seeking a motivated and detail-oriented IT Help Desk Technician to join our growing team at Tactacam! In this role, you will be a key member of our exceptional IT Help Desk team, supporting ...

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iVenture Solutions

IT Help Desk Technician

Tampa, FL

$37K - $50K/yr

Position Overview What you'll be doing as an IT Help Desk Technician: * Support Microsoft Windows desktop and server technologies * Consult with clients and offer guidance on technology use and best ...

Technologix

IT Help Desk - Part-Time

Ruston, LA

Your goals will be to build value for clients that will help protect the company's character and business. IT Help Desk - Part-Time Technician Responsibilities * Serve as a professional and competent ...

Technologix

IT Help Desk - Part-Time

Ruston, LA · On-site

Your goals will be to build value for clients that will help protect the company's character and business. IT Help Desk Part-Time Technician Responsibilities * Serve as a professional and competent ...

Ensign Services, Inc.

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk - Saturday - Wednesday 3:00 PM - 11:30 PM CST Position Type: Full Time. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked at night. Location: This ...

Ensign Services, Inc.

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk - Wednesday - Sunday 8:00 AM - 5:00 PM CST Position Type: Full Time. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked at night. Location: This ...

Ensign Services

IT Help Desk

Salt Lake City, UT

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $2 differential for hours worked at night. Location: This position is based at our Service ...

Ensign Services

IT Help Desk

Dallas, TX

$20 - $22/hr

IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Position Type: Full Time. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked at night. Location: This ...

Ensign Services, Inc.

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $2 differential for hours worked at night. Location: This position is based at our Service ...

Ensign Services

IT Help Desk

Dallas, TX

$20 - $22/hr

IT Help Desk - Wednesday - Sunday 8:00 AM - 5:00 PM CST Position Type: Full Time. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked at night. Location: This ...

Mendocino Farms

IT HELP DESK TECHNICIAN

Plano, TX · On-site +1

$50K - $60K/yr

Job Title: IT Help Desk Technician Reports to: IT Help Desk Manager Location: Dallas, TX (Plano Area) FLSA Status: Non Exempt Compensation: $50,000 - $60,000 per year Summary: At Mendocino Farms, we ...

Technologix

IT Help Desk - Part-Time

Ruston, LA · On-site

Your goals will be to build value for clients that will help protect the company's character and business. IT Help Desk - Part-Time Technician Responsibilities * Serve as a professional and competent ...

Texas Wesleyan University

IT Help Desk

Fort Worth, TX · On-site

Posting Details Position Information Job Title IT Help Desk Position Summary Needing a student employee who loves IT, solving problems, and serving others. You will get to work with Blackboard ...

Ensign Services, Inc.

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Salary: $20.00 - $22.00 per hour, DOE with a $1 differential for hours worked at night. Position Type: Full Time Schedule: Wednesday - Sunday ...

Reagent

IT Help Desk Analyst

Ringoes, NJ

$55K - $70K/yr

The IT Help Desk Analyst will be responsible for receiving, prioritizing, documenting, and resolving technical incidents and service requests. In addition to direct user support, the role will own ...

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How much do it help desk trainee jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for it help desk trainee in the United States is $23.10, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.44 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Trainee, and why are they important?

To thrive as an IT Help Desk Trainee, you need a foundational understanding of computer systems, troubleshooting techniques, and basic networking concepts, often accompanied by a relevant associate degree or technical certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and basic operating system environments is typically required. Strong communication skills, patience, and a customer-focused attitude help trainees excel in resolving user issues effectively. These skills and qualities are crucial for providing timely technical support and ensuring user satisfaction in a fast-paced IT environment.

What are some common challenges faced by IT Help Desk Trainees, and how can they be overcome?

IT Help Desk Trainees often encounter challenges such as troubleshooting unfamiliar technical issues, managing high volumes of support requests, and communicating complex information to non-technical users. To overcome these, trainees should actively seek feedback from experienced team members, use available knowledge bases, and practice clear, patient communication. Building strong problem-solving skills and developing effective time management habits are also key to handling the fast-paced environment and progressing in the role.

What are IT Help Desk Trainees?

IT Help Desk Trainees are entry-level professionals who assist users with technical issues related to computer hardware, software, networks, and other IT systems. They work under the supervision of experienced IT staff to learn troubleshooting, customer service, and problem-solving skills. Trainees typically respond to support tickets, guide users through solutions, and escalate more complex problems to senior technicians. This role is often the first step toward a career in IT support or system administration.
What cities are hiring for It Help Desk Trainee jobs? Cities with the most It Help Desk Trainee job openings:
What are the most commonly searched types of It Help Desk jobs? The most popular types of It Help Desk jobs are:
What states have the most It Help Desk Trainee jobs? States with the most job openings for It Help Desk Trainee jobs include:
IT Help Desk Technician

IT Help Desk Technician

Tactacam

Billings, MT

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

Tactacam rating

9.2

Company rating: 9.2 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Company Overview:

Tactacam is a leading innovator in outdoor and action camera technology, dedicated to providing high-quality products that enhance the outdoor experience. With over 1,000,000 active customers, we continue to push the boundaries of technology, design, and functionality. Our team is passionate about developing cutting-edge products, and we offer exciting opportunities for career growth in a dynamic, fast-paced environment.

Job Overview:

We are seeking a motivated and detail-oriented IT Help Desk Technician to join our growing team at Tactacam! In this role, you will be a key member of our exceptional IT Help Desk team, supporting over 500 employees and contractors across both onsite and remote environments. Reporting day to day to the IT Help Desk Lead, you will play an essential role in keeping our team connected, equipped, and productive — no matter where they are. If you thrive in a fast-paced environment, take pride in outstanding customer service, and love solving technical challenges, we want to hear from you.

Responsibilities:

  • Start each day at 7:00 AM to provide timely support for remote employees across multiple time zones as well as onsite staff.
  • Manage and resolve tickets in the Help Desk queue (Zendesk), ensuring prompt follow-through and clear communication at every step.
  • Log and track walk-up requests, maintaining accurate and up-to-date ticket records.
  • Meticulously prepare, configure, and ship new hire computers as part of the onboarding process — attention to detail is critical.
  • Set up computer workstations for both onsite team members and remote employees, ensuring a seamless Day 1 experience.
  • Receive, inventory, and process returned hardware during offboarding, maintaining accurate records in the Asset Management System.
  • Perform RMA processing and hands-on hardware repair work as needed.
  • Provide Tier 1/2 Help Desk troubleshooting for Windows, MacBooks, and Chromebooks.
  • Create and update knowledge base articles to empower end users and improve team efficiency.
  • Participate in the on-call rotation alongside our amazing IT Help Desk team.
  • Deliver outstanding customer service with professionalism, patience, and a positive attitude — whether supporting a first-day new hire or a seasoned remote employee.
  • Collaborate with a team-oriented mindset, supporting colleagues and contributing to a positive, solutions-focused department culture.

Requirements:

  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field — or equivalent hands-on work experience.
  • Proven experience in an IT Help Desk, Desktop Support, or similar technical support role.
  • Proficiency supporting Windows, macOS (MacBooks, iPads), and ChromeOS environments.
  • Strong hardware skills, including hands-on RMA processing and component-level repair.
  • Excellent written and verbal communication skills, with the ability to translate technical concepts for non-technical users.
  • High attention to detail, particularly for asset management, shipping, troubleshooting, ticket documentation and hardware tracking tasks.
  • Experience with ticketing systems; Zendesk experience strongly preferred.
  • Highly organized with the ability to manage multiple priorities in a fast-paced, high-volume support environment.
  • A genuine team player mentality with a positive, can-do attitude.
  • Comfortable working with a mixed remote and onsite end-user base and adapting communication style accordingly.
  • Willingness to work an early start (7:00 AM) and participate in an on-call rotation.

Preferred Skills:

  • Familiarity with any of the following tools and platforms is a plus:
    • Okta — Identity and access management
    • Zendesk — Ticketing and customer support
    • Jamf — Apple MDM
    • Microsoft Intune — Windows/cross-platform MDM
    • Google Workspace — Gmail, Drive, Meet, and more
    • Slack — Team communication and collaboration
    • Network protocols — TCP/IP, DNS, DHCP, VPN fundamentals
    • Shipping & Receiving — experience processing inbound/outbound packages, managing hardware inventory, and working with shipping platforms such as FedEx, UPS, or similar carriers

Comprehensive Benefits Package:

Our benefits include Medical, Dental, and Vision coverage to ensure your well-being. Plan for the future with our 401k plan, and take time off to recharge with PTO. We've got you covered with Disability Insurance and Life Insurance too!

Location Limitations:

Please note at this time, we are not accepting applications from candidates based in Alaska (AK), Connecticut (CT), Delaware (DE), Massachusetts (MA), New Mexico (NM), and South Dakota (SD)

Equal Opportunity Employer:

Tactacam is an equal opportunity employer and does not discriminate against any applicant or employee based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other protected status. We are committed to providing a fair and inclusive work environment for all, and we encourage individuals of all backgrounds to apply for our open positions. If you require reasonable accommodation during the application process, please let us know, and we will be happy to assist.