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It Help Desk Trainee Jobs (NOW HIRING)

Mondo

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

Job Title: IT Help Desk Manager Location-Type: Onsite- 4 days Start Date: Early July Duration: C2H Compensation Range: $35-44/hr Benefits: Eligible for Health, Dental, Vision Visa Sponsorship: Not ...

Ensign Services

IT Help Desk

Salt Lake City, UT

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $2 differential for hours worked at night. Location: This position is based at our Service ...

Allen Control Systems

IT Help Desk Engineer

Austin, TX · On-site

They are seeking an IT Help Desk Engineer to provide first-line technical support, manage IT tickets, and assist in onboarding new employees while ensuring operational standards for compliance and ...

Managed Staffing

IT Help Desk Technician

Norwich, CT · On-site

$23 - $25/hr

This role is ideal for candidates with IT Help Desk or technical support experience who enjoy problem-solving, customer service, and hands-on work. What You'll Do * Respond to printer service ...

Ampcus Inc

IT Help Desk

Louisville, KY · On-site

We are in search of a highly motivated candidate to join our talented Team as an IT Help Desk specialist, responsible for providing first level support and troubleshooting for CLIENT team members.

Mondo

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

Job Title: IT Help Desk Manager Location-Type: Onsite- 4 days/week in Glenside, PA Start Date: Early July Duration: Contract to Hire Compensation Range: $35-44/hr W2 Benefits: Eligible for Health ...

Texas Wesleyan University

IT Help Desk

Fort Worth, TX · On-site

Posting Details Position Information Job Title IT Help Desk Position Summary Needing a student employee who loves IT, solving problems, and serving others. You will get to work with Blackboard ...

Ensign Services

IT Help Desk

Salt Lake City, UT

$20 - $22/hr

IT Help Desk Salary: $20.00 - $22.00 per hour, DOE with a $1 differential for hours worked at night. Position Type: Full-time position. Schedule: Monday - Friday from 2:00 PM to 10:30 PM Location:

Ensign Services, Inc.

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Salary: $20.00 - $22.00 per hour, DOE with a $1 differential for hours worked at night. Position Type: Full-time position. Schedule: Monday - Friday from 2:00 PM to 10:30 PM Location:

Fox Motors

IT Help Desk

Grand Rapids, MI · On-site

The IT Help Deskrole is to ensure proper computer operations so that end users can accomplish ... Build rapport and elicit problem details from help desk customers. * Prioritize and schedule ...

MCI Careers

IT Help Desk Technician

Wichita, KS · On-site

We are seeking a reliable, service-oriented, and technically capable IT Help Desk Technician to join our IT team and provide day-to-day technical support to employees across the business. The ...

IntelliDyne

IT Help Desk Manager

Herndon, VA · On-site

IT Help Desk Manager Location: Herndon, VA (100% Onsite) Clearance: Active Secret or higher Status: Exempt About This Role The IT Help Desk Manager is responsible for leading and supporting a team of ...

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It Help Desk Trainee information

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How much do it help desk trainee jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for it help desk trainee in the United States is $23.10, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.44 per hour, depending on experience, location, and employer.

What is an IT Help Desk Trainee?

IT Help Desk Trainees are entry-level professionals who assist users with technical issues related to computer hardware, software, networks, and other IT systems. They work under the supervision of experienced IT staff to learn troubleshooting, customer service, and problem-solving skills. Trainees typically respond to support tickets, guide users through solutions, and escalate more complex problems to senior technicians. This role is often the first step toward a career in IT support or system administration.

What are the key skills and qualifications needed to thrive as an IT Help Desk Trainee?

To thrive as an IT Help Desk Trainee, you need a foundational understanding of computer systems, troubleshooting techniques, and basic networking concepts, often accompanied by a relevant associate degree or technical certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and basic operating system environments is typically required. Strong communication skills, patience, and a customer-focused attitude help trainees excel in resolving user issues effectively. These skills and qualities are crucial for providing timely technical support and ensuring user satisfaction in a fast-paced IT environment.

What are some common challenges faced by IT Help Desk Trainees, and how can they be overcome?

IT Help Desk Trainees often encounter challenges such as troubleshooting unfamiliar technical issues, managing high volumes of support requests, and communicating complex information to non-technical users. To overcome these, trainees should actively seek feedback from experienced team members, use available knowledge bases, and practice clear, patient communication. Building strong problem-solving skills and developing effective time management habits are also key to handling the fast-paced environment and progressing in the role.

What cities are hiring for It Help Desk Trainee jobs?

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What are the most commonly searched types of It Help Desk jobs?

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IT Help Desk Manager

Glenside, PA • Remote

Mondo
See more jobs at Mondoexternal

$35 - $44/hr

Other

Medical, Dental, Vision

Re-posted 2 days ago

Job description

Job Title: IT Help Desk Manager Location-Type: Onsite- 4 days Start Date: Early July Duration: C2H Compensation Range: $35-44/hr Benefits: Eligible for Health, Dental, Vision Visa Sponsorship: Not eligible for visa sponsorship Job Description: The IT Help Desk Manager is a hands-on leadership role responsible for supervising the client's IT Support Services team while serving as a key technical escalation point and liaison between end users and subject matter experts. Job Summary Troubleshoot, diagnose, document, and resolve IT service requests and incidents via phone, email, and face-to-face support, modeling exemplary customer service Supervise and manage the daily activities and performance of a team of IT support analysts, including scheduling, mentoring, and professional development Analyze ticketing data to identify trends, drive long-term problem resolution, and improve organizational efficiency Develop and maintain Help Desk procedures, knowledge base articles, and documentation aligned with ITIL and industry best practices Serve as a Tier 2/3 escalation point for complex incidents across hardware, software, networking, and enterprise systems Coordinate with hardware, software, and multimedia vendors to deliver effective solutions and problem resolutions Oversee onboarding, scheduling, and coverage for student workers and junior technicians, ensuring consistent service quality Provide onsite and remote support for desktops, laptops, mobile devices, printers, and peripheral hardware and software Minimum Requirements: 3-5 years of IT support experience, with 1-2 years in a lead or supervisory capacity including mentoring or managing staff Proficiency with Google Workspace administration and support Proficiency with Microsoft Intune for device management Experience managing new user setup and onboarding processes Demonstrated ability to manage a high-volume ticket environment (200-400 tickets per month) Bachelor's degree in a related field Preferred Qualifications: Experience working in a higher education environment Strong collaboration and problem-solving skills in an internal business-facing support setting Familiarity with ITIL frameworks and help desk best practices Experience overseeing computer inventory, loaner programs, and AV or multimedia technologies