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Volunteer It Help Desk Jobs (NOW HIRING)

Amrize

IT Help Desk

Franklin, IN · On-site

$18 - $24/hr

We're seeking a IT Help Desk who's ready to be part of our mission to manufacture and deliver ... Vision and other Voluntary benefits and discounts * Paid time off & paid holidays * Paid Parental ...

Audit Tel

IT Help Desk

Cincinnati, OH · On-site

$38K - $45K/yr

We are a fast-growing company that provides IT services for Nationwide Businesses and Fortune 500 Companies. We stand by our service and products, and we are looking for a Help Desk Technician that ...

Purposelink Recruitment

IT HELP DESK

Ann Arbor, MI

Job Title: Contract IT Help Desk Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided required * Associate degree or higher * Help Desk ...

Purposelink Recruitment

IT Help Desk

Ann Arbor, MI

Job Title: Contract IT Help Desk Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided r equired * Associate degree or higher * Help ...

Amrize

IT Help Desk

Franklin, IN · On-site

$18 - $24/hr

We're seeking a IT Help Desk who's ready to be part of our mission to manufacture and deliver ... Vision and other Voluntary benefits and discounts * Paid time off & paid holidays * Paid Parental ...

iVenture Solutions

IT Help Desk Technician

Tampa, FL · On-site

$37K - $50K/yr

IT Help Desk Technician Department: Orion Employment Type: Full Time Location: Tampa, FL Compensation: $37,000 - $50,000 / year Description Our Help Desk Technicians are the best of the best. Each ...

Ensign Services, Inc.

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE. Location: This position is based at our Service Center in Midvale, UT (no remote options). Schedule:

Tactacam

IT Help Desk Technician

Billings, MT · On-site

We are seeking a motivated and detail-oriented IT Help Desk Technician to join our growing team at Tactacam! In this role, you will be a key member of our exceptional IT Help Desk team, supporting ...

mendocinofarms

IT HELP DESK TECHNICIAN

$50K - $68K/yr

Job Title: IT Help Desk Technician Reports to: IT Help Desk Manager Location: El Segundo, CA FLSA Status: Non Exempt Compensation: $50,000 - $68,000 per year Summary: At Mendocino Farms, we don't ...

US Tech Solutions

IT Help Desk Support

Woodland, CA

Technician, Information Systems / IT Help Desk Support Location : Woodland Hills , CA 91367 Duration : One year project Job ID : 14958 Pay rate an hour -18.00 an hour Qualifications: * High School ...

Ensign Services

IT Help Desk

Salt Lake City, UT

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE. Location: This position is based at our Service Center in Midvale, UT (no remote options). Schedule:

Ensign Services

IT Help Desk

Dallas, TX

$20 - $22/hr

IT Help Desk - Saturday - Wednesday 3:00 PM - 11:30 PM CST Position Type: Full Time. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked at night. Location: This ...

Ensign Services, Inc.

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Position Type: Full Time. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked at night. Location: This ...

Ensign Services, Inc.

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk - Saturday - Wednesday 3:00 PM - 11:30 PM CST Position Type: Full Time. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked at night. Location: This ...

Mendocino Farms

IT HELP DESK TECHNICIAN

El Segundo, CA · On-site +1

$50K - $68K/yr

Job Title: IT Help Desk Technician Reports to: IT Help Desk Manager Location: El Segundo, CA FLSA Status: Non Exempt Compensation: $50,000 - $68,000 per year Summary: At Mendocino Farms, we don't ...

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Volunteer It Help Desk information

See salary details

$8

$19

$33

How much do volunteer it help desk jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for volunteer it help desk in the United States is $19.14, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.19 per hour, depending on experience, location, and employer.

What is a volunteer IT help desk?

A Volunteer IT Help Desk is a role where individuals offer their time and technical expertise to assist others with computer, software, or technology-related issues, typically for non-profit organizations or community groups. Volunteers help with troubleshooting, installing software, setting up hardware, and providing basic IT support either in person, over the phone, or online. This position is a great way to gain hands-on IT experience, develop customer service skills, and give back to the community. While the work is unpaid, it can be highly rewarding and can also help build a resume for future tech positions.

What are the key skills and qualifications needed to thrive as a volunteer IT help desk?

To thrive as a Volunteer IT Help Desk, you need a solid understanding of basic computer hardware, software troubleshooting, and customer support, often supported by relevant coursework or entry-level IT certifications. Familiarity with ticketing systems, remote desktop tools, and common operating systems is typically required. Strong communication, patience, and problem-solving abilities are essential soft skills for effectively assisting users and resolving issues. These competencies ensure timely and accurate IT support, enhancing user experience and organizational efficiency.

What are some common challenges faced by volunteer IT help desk staff, and how can they be addressed?

Volunteer IT Help Desk staff often encounter challenges such as limited resources, varying levels of user technical knowledge, and juggling multiple requests simultaneously. To address these challenges, it's important to prioritize requests based on urgency, communicate clearly with users, and rely on available documentation or knowledge bases. Regular team meetings and mentorship from experienced IT staff can also provide valuable support and help volunteers build their skills. Flexibility and a willingness to learn are key to thriving in this dynamic, service-oriented environment.

What is the difference between Volunteer It Help Desk vs IT Support Specialist?

AspectVolunteer It Help DeskIT Support Specialist
CredentialsNone required, often on-the-job trainingTypically certifications like CompTIA A+ or Network+
Work EnvironmentNon-profit, community, or temporary settingsCorporate, healthcare, or enterprise environments
Employer & IndustryNon-profit organizations, schools, community centersBusinesses, IT firms, large organizations
Search & Comparison IntentVolunteer opportunities, entry-level IT rolesProfessional IT roles, career advancement

The Volunteer It Help Desk role typically involves providing basic technical support in non-profit or community settings without requiring formal certifications. In contrast, an IT Support Specialist usually works in corporate environments, often holding certifications like CompTIA A+ and handling more complex technical issues. Both roles involve troubleshooting hardware and software, but the Volunteer It Help Desk is more entry-level and volunteer-based, while the IT Support Specialist is a paid, professional position.

More about Volunteer It Help Desk jobs

What cities are hiring for Volunteer It Help Desk jobs?

Cities with the most Volunteer It Help Desk job openings:

What are the most commonly searched types of It Help Desk jobs?

The most popular types of It Help Desk jobs are:

What states have the most Volunteer It Help Desk jobs?

States with the most job openings for Volunteer It Help Desk jobs include:

What job categories do people searching Volunteer It Help Desk jobs look for?

The top searched job categories for Volunteer It Help Desk jobs are:

Volunteer It Help Desk jobs near you
Infographic showing various Volunteer It Help Desk job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,804 per year, or $19.1 per hour.

IT Help Desk

Amrize

Franklin, IN • On-site

$18 - $24/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Amrize rating

8.1

Company rating: 8.1 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

114th of 545 rated manufacturers

Job description

Join the Malarkey team, innovators in roofing technology with pioneering rubberized asphalt shingles designed for superior durability and sustainability. At Malarkey, we take pride in our most important asset - our employees.

We're seeking a IT Help Desk who's ready to be part of our mission to manufacture and deliver innovative, performance-driven building products with unmatched service and integrity. Our focus is creating longer-lasting, environmentally responsible roofing solutions that can withstand all weather conditions.

Job Title: IT Help Desk   |   Req ID: 17552   |   HR Contact: Jonathan Stone   |   Location: Building Envelope - Franklin, IN

ABOUT THE ROLE

The Information Technology (IT) Helpdesk Technician provides technical and troubleshooting assistance for computer hardware and software, mobile devices, and other technology tools affecting Plant Production, Logistics, and IT Services.

WHAT YOU'LL ACCOMPLISH

 

  • Responsible for adherence to company policies, including safety and the use of personal protective equipment.
  • Responsible for adherence to the company's Acceptable Use and Information Security Policies.
  • Utilizes helpdesk ticketing software to monitor IT helpdesk requests and responds quickly and effectively.
  • Monitors IT helpdesk requests and responds quickly and effectively.
  • Collaborate with the Managed Service Provider (MSP) under contract with Malarkey Roofing.
  • Works with software and telecommunications vendors to resolve on-site provider issues.
  • Collaborate with the IT Department to resolve broader software and networking issues affecting the local area network and employees.
  • Assists the IT Department and Human Resources with onboarding new employees and employee separation tasks.
  • Assists with maintaining and developing core best practices.
  • Assists with managing hardware and peripheral device inventory levels at the local site.
  • Demonstrate a commitment to communicating, improving, and adhering to health, safety, and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.

  

WHAT WE'RE LOOKING FOR

Education: Associate's degree is required

Field of Study Preferred: IT

Required Work Experience: 1-2 Years

Travel Requirements: N/A

 Additional Requirements:

  • Successful candidates must adhere to all safety protocols and proper use of Amrize-approved Personal Protection Equipment (PPE), including but not limited to respirators. Employees who are required to wear respirators must be clean-shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.

WHAT WE OFFER

  • Competitive Pay: $18-$24/hr
  •    Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings
  • Employee Stock Purchase Plan 
  • Medical, Dental, Disability, and Life Insurance
  • Holistic Health & Well-being programs
  • Flexible Spending Accounts (FSAs) for health and dependent care
  • Vision and other Voluntary benefits and discounts
  • Paid time off & paid holidays
  • Paid Parental Leave (maternity & paternity)

 

#MALARKEY

Amrize is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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