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Volunteer It Help Desk Jobs (NOW HIRING)

Toppan

IT Help Desk Administrator

Charlotte, NC · On-site

$80K - $90K/yr

The IT Help Desk Administrator is responsible for overseeing day-to-day help desk operations ... Variety of company paid and voluntary employee-paid insurance plans including life, personal ...

GFI Digital

Print IT Help Desk

Hazelwood, MO · On-site

The GFI office equipment Help Desk is part of the Field IT team and is an additional resource for our MFP and MPS customers. The Print IT Help Desk team members are our first responders in IT service ...

GFI Digital

Print IT Help Desk

Hazelwood, MO · On-site

The GFI office equipment Help Desk is part of the Field IT team and is an additional resource for our MFP and MPS customers. The Print IT Help Desk team members are our first responders in IT service ...

GFI Digital

Print IT Help Desk

Hazelwood, MO · On-site

The GFI office equipment Help Desk is part of the Field IT team and is an additional resource for our MFP and MPS customers. The Print IT Help Desk team members are our first responders in IT service ...

McCarthy Tire

IT Help Desk Technician

Wilkes Barre, PA · On-site

IT Help Desk Technician McCarthy Tire Service Position Summary McCarthy Tire Service is seeking a motivated and customer-focused IT Help Desk Technician to join our Information Technology team. The ...

BC Tech Pro

IT Help Desk

Plymouth, MN · On-site

$23/hr

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

Enterfusion

IT Help Desk Technician

Orlando, FL · On-site

$48K - $65K/yr

As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing technical difficulties. Your role will be essential in delivering prompt and effective troubleshooting ...

BC Tech Pro

IT Help Desk

Sunnyvale, CA · On-site

$24.50/hr

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

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Volunteer It Help Desk information

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How much do volunteer it help desk jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for volunteer it help desk in the United States is $19.14, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.19 per hour, depending on experience, location, and employer.

What is a volunteer IT help desk?

A Volunteer IT Help Desk is a role where individuals offer their time and technical expertise to assist others with computer, software, or technology-related issues, typically for non-profit organizations or community groups. Volunteers help with troubleshooting, installing software, setting up hardware, and providing basic IT support either in person, over the phone, or online. This position is a great way to gain hands-on IT experience, develop customer service skills, and give back to the community. While the work is unpaid, it can be highly rewarding and can also help build a resume for future tech positions.

What are the key skills and qualifications needed to thrive as a volunteer IT help desk?

To thrive as a Volunteer IT Help Desk, you need a solid understanding of basic computer hardware, software troubleshooting, and customer support, often supported by relevant coursework or entry-level IT certifications. Familiarity with ticketing systems, remote desktop tools, and common operating systems is typically required. Strong communication, patience, and problem-solving abilities are essential soft skills for effectively assisting users and resolving issues. These competencies ensure timely and accurate IT support, enhancing user experience and organizational efficiency.

What are some common challenges faced by volunteer IT help desk staff, and how can they be addressed?

Volunteer IT Help Desk staff often encounter challenges such as limited resources, varying levels of user technical knowledge, and juggling multiple requests simultaneously. To address these challenges, it's important to prioritize requests based on urgency, communicate clearly with users, and rely on available documentation or knowledge bases. Regular team meetings and mentorship from experienced IT staff can also provide valuable support and help volunteers build their skills. Flexibility and a willingness to learn are key to thriving in this dynamic, service-oriented environment.

What is the difference between Volunteer It Help Desk vs IT Support Specialist?

AspectVolunteer It Help DeskIT Support Specialist
CredentialsNone required, often on-the-job trainingTypically certifications like CompTIA A+ or Network+
Work EnvironmentNon-profit, community, or temporary settingsCorporate, healthcare, or enterprise environments
Employer & IndustryNon-profit organizations, schools, community centersBusinesses, IT firms, large organizations
Search & Comparison IntentVolunteer opportunities, entry-level IT rolesProfessional IT roles, career advancement

The Volunteer It Help Desk role typically involves providing basic technical support in non-profit or community settings without requiring formal certifications. In contrast, an IT Support Specialist usually works in corporate environments, often holding certifications like CompTIA A+ and handling more complex technical issues. Both roles involve troubleshooting hardware and software, but the Volunteer It Help Desk is more entry-level and volunteer-based, while the IT Support Specialist is a paid, professional position.

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Volunteer It Help Desk jobs near you
Infographic showing various Volunteer It Help Desk job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,804 per year, or $19.1 per hour.

IT Help Desk Administrator

Toppan

Charlotte, NC • On-site

$80K - $90K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

TOPPAN Packaging Americas specializes in designing and manufacturing sustainable, high-performance flexible and thermoformed packaging solutions for the food, beverage, medical and consumer goods industries. We offer products like transparent high barrier films, pouches, clamshells and trays, utilizing advanced technology to enhance product safety, visibility and environmental sustainability.
TOPPAN Packaging Americas operates as part of the global TOPPAN group, with 22 manufacturing facilities across North America, Latin America and Europe.
Want to learn more? Visit us at packaging.toppan.com
Summary Description:
The IT Help Desk Administrator is responsible for overseeing day-to-day help desk operations, ensuring timely and effective technical support for end users, and maintaining high service standards. This role is the liaison between Toppan and the MSP who provides helpdesk resources for support. This role also serves as a bridge between IT support staff and the broader IT organization, focusing on process improvement, ticket management, user satisfaction, and operational efficiency.
What you'll be doing:
  • Work with our MSP who Administers and manages the IT help desk ticketing system, to ensure accurate tracking, prioritization, escalation, and resolution of incidents and service requests.
  • Act as the primary point of contact for escalated technical issues that cannot be resolved by Tier 1 or Tier 2 support.
  • Monitor help desk performance metrics (SLAs, response times, resolution times, backlog) and produce regular reports for IT leadership.
  • Develop, document, and enforce help desk procedures, workflows, and support standards.
  • Coordinate with infrastructure, applications, cybersecurity, and third-party vendors to ensure resolution of complex issues.
  • Maintain and improve the IT knowledge base, ensuring documentation is accurate, current, and accessible.
  • Support onboarding and offboarding processes, including account provisioning, hardware setup, and access management.
  • Ensure compliance with IT policies, security standards, and regulatory requirements.
  • Identify recurring issues and recommend root-cause fixes and process improvements.
  • Participate in IT projects by providing help desk readiness, training materials, and post-deployment support.

Leadership & Administrative Duties
  • Provide day-to-day guidance and task coordination for help desk technicians.
  • Assist with training, mentoring, and onboarding of new help desk staff.
  • Maintain a productive and aligned relationship with third party MSP who provide Infrastructure services, including helpdesk resources.
  • Contribute to performance reviews by providing feedback on technician performance and development needs.
  • Lead in the development of processes to manage major incidents.

We'd love to hear from you if:
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • 2 -3 years of experience in IT support or help desk roles,
  • Strong knowledge of Windows and/or macOS environments, Microsoft 365, Active Directory, and common enterprise applications.
  • Hands-on experience with IT service management (ITSM) tools (e.g., ServiceNow, Jira Service Management, Freshservice, Zendesk).
  • Solid understanding of networking fundamentals, hardware troubleshooting, and endpoint management.
  • Excellent communication, customer service, and documentation skills.

Key Competencies
  • Customer-focused mindset with strong problem-solving abilities.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Strong analytical skills with attention to detail.
  • Leadership, coaching, and collaboration skills.
  • Ability to translate technical concepts into clear, user-friendly language.

Compensation:
The annual base salary range for this role is from $80,000 to $90,000
At TOPPAN Packaging Americas, We offer a comprehensive Total Rewards package designed to support our employees' overall wellbeing. This includes competitive pay, robust benefits, and programs that help you thrive both personally and professionally. Specific benefits and wellbeing programs may vary based on your work location, employment classification, or collective bargaining agreement.
Benefits
  • Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options
  • 401(k) retirement plan with company match
  • Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services
  • Paid time off and holidays to recreate, rejuvenate and care for the health of yourself and family
  • Variety of company paid and voluntary employee-paid insurance plans including life, personal accident, and disability insurance
  • Tuition reimbursement

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender identity or expression, sexual orientation, age, disability, genetic information, marital status, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.
We are committed to providing a workplace where everyone feels respected, valued, and able to contribute to their fullest potential. We also provide reasonable accommodations to individuals with disabilities throughout the application and employment processes. If you require assistance or accommodation due to a disability, please contact us.

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