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It Help Desk Support Representative Jobs (NOW HIRING)

TRAPP TECHNOLOGY INC

IT Help Desk

Phoenix, AZ · On-site +1

$17 - $24/hr

We help organizations simplify technology, improve security, and support growth through proactive ... IT services environment through tickets, chat, and phone support. This role troubleshoots customer ...

Radiant

IT Help Desk Associate

El Segundo, CA · On-site

They are seeking an IT Help Desk Associate to provide first-line support for end users, troubleshoot technical issues, and implement process improvements to enhance the employee experience.

Radiant

IT Help Desk Associate

El Segundo, CA · On-site

The IT Help Desk Associate will be the first line of support for all end users in the organization, handling technical issues related to computers, software, hardware, and networks while also ...

H Mart

IT Help Desk Specialist

Whittier, CA · On-site

$29 - $32/hr

Respond to user inquiries and provide technical support via phone, email, or in-person. * Assist ... Proven experience as an IT Help Desk Support or similar role. * Knowledge of computer hardware ...

Radiant

IT Help Desk Associate

El Segundo, CA · On-site

They are seeking an IT Help Desk Associate to provide first-line technical support to all end users, troubleshoot issues, and implement process improvements to enhance the employee experience.

DOCUmation, Inc.

IT Help Desk Engineer

San Antonio, TX · On-site

Position : IT Help Desk Engineer Department : MIT Help Desk Reports To : IT Service Delivery ... This individual will be involved with basic service ticket response, onsite support, and project ...

Sentinel

IT Help Desk

Traverse City, MI

This role will support end users, deploy and maintain hardware, and assist with daily IT operations ... Qualifications * 1-3 years of experience in Help Desk/Desktop support * Proficiency supporting ...

Simplicity Group Holdings

IT Help Desk Technician

Wall, NJ · On-site

$45K - $50K/yr

Infrastructure & Technology Position Title: IT Helpdesk Support Technician Reports to: Director, Infrastructure Essential Job Function: This position is responsible for help desk support, supporting ...

DOCUmation

IT Help Desk Engineer

San Antonio, TX

Position : IT Help Desk Engineer Department : MIT Help Desk Reports To : IT Service Delivery ... This individual will be involved with basic service ticket response, onsite support, and project ...

BKF

IT Help Desk Technician I

Sacramento, CA · Hybrid

$22 - $29/hr

The IT Help Desk Technician will provide front-line support for all IT-related issues and support the organization's technology infrastructure. Key Responsibilities: * Serve as the first point of ...

American Innovations LTD

IT Help Desk

Austin, TX · On-site

Own end-user support across Windows 10/11 laptops/desktops; provide deskside service and remote ... Representative Tools/Systems: * Identity/Prod: Entra ID (Azure AD), Microsoft 365, Exchange Online ...

Interface

Be Seen First

Help Desk Technician

Scottsdale, AZ · On-site

$23 - $27/hr

The IT Help Desk Support Technician serves as the first point of contact for employees requiring ... The physical demands described here are representative of those that must be met by an employee to ...

Tecta Corporate

IT Help Desk

Rosemont, IL · On-site

$80K - $90K/yr

... IT Helpdesk. This is a high-profile position that will oversee 1500+ devices ... Bilingual Spanish-English communication skills are required, as this role regularly supports and ...

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It Help Desk Support Representative information

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How much do it help desk support representative jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for it help desk support representative in the United States is $19.80, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.63 per hour, depending on experience, location, and employer.

What qualifications do I need for IT help desk?

IT Help Desk Support Representatives typically need a high school diploma or equivalent, with some roles preferring an associate degree or certifications such as CompTIA A+. Strong problem-solving skills, knowledge of operating systems, and familiarity with help desk software are important, along with good communication abilities. Certifications can enhance job prospects but are not always mandatory for entry-level positions.

What are some common challenges faced by IT Help Desk Support Representatives, and how can they be managed effectively?

IT Help Desk Support Representatives often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's helpful to prioritize tasks, utilize knowledge base resources, and maintain clear, patient communication with end-users. Building strong problem-solving skills and collaborating with team members also plays a key role in resolving issues efficiently and providing excellent customer service.

What does an IT Help Desk Support Representative do?

An IT Help Desk Support Representative assists users with technical issues related to computer systems, software, and hardware. They diagnose problems, provide troubleshooting guidance, and resolve issues either remotely or in person. Their responsibilities often include responding to support tickets, setting up new equipment, and escalating complex problems to higher-level IT staff. This role is essential in ensuring employees can work efficiently by minimizing downtime caused by technical difficulties.

What are the key skills and qualifications needed to thrive as an IT Help Desk Support Representative, and why are they important?

To thrive as an IT Help Desk Support Representative, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and often a relevant certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (e.g., ServiceNow, Jira), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient IT operations.

What is the difference between It Help Desk Support Representative vs Technical Support Specialist?

AspectIt Help Desk Support RepresentativeTechnical Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Network+
Work EnvironmentHelp desk, remote support, on-siteCustomer sites, remote, or call centers
Industry UsageIT services, corporate, MSPsIT, telecommunications, hardware vendors
Common Search IntentEntry-level IT support rolesTechnical troubleshooting, hardware/software issues

The main difference between an It Help Desk Support Representative and a Technical Support Specialist lies in their typical work environments and focus areas. Help desk reps generally handle initial support requests, often in a corporate or MSP setting, while Technical Support Specialists may focus more on hardware or software troubleshooting, sometimes in specialized industries. Both roles require similar certifications and serve as entry points into IT support careers.

Which IT job is the highest paid?

The highest-paid IT jobs often include roles such as IT Director, Chief Information Officer (CIO), and Solutions Architect, which typically require extensive experience, advanced certifications, and leadership skills. These positions oversee technology strategy and have salaries that can exceed six figures, especially in large organizations or specialized industries.

Is helpdesk a good entry-level IT job?

Helpdesk support representative roles are common entry-level IT jobs that involve troubleshooting hardware, software, and network issues for users. These positions provide foundational experience in customer service, technical skills, and familiarity with tools like ticketing systems, making them suitable for those starting a career in IT.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but it does not fully replace IT Help Desk Support Representatives. These professionals are essential for handling complex issues, providing personalized assistance, and managing systems that require human judgment and communication skills. AI tools serve as support aids, allowing support staff to focus on more advanced and customer-focused responsibilities.
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It Help Desk Support Representative jobs near you
IT Help Desk

IT Help Desk

TRAPP TECHNOLOGY INC

Phoenix, AZ • On-site, Remote

$17 - $24/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description

Company Description
Trapp Technology is a managed services provider delivering cloud, IT, and cybersecurity solutions to businesses across the United States. We help organizations simplify technology, improve security, and support growth through proactive, fully managed services.
Role Summary
The Service Delivery Technician I provides technical support to clients within Trapp Technology's managed IT services environment through tickets, chat, and phone support. This role troubleshoots customer issues, maintains server and workstation performance, and ensures timely resolution while delivering an excellent customer experience.
This position also serves as a technical resource for Level I technicians by providing guidance, answering questions, and assisting with escalated issues. We are looking for technicians who take ownership of problems, communicate proactively with clients and teammates, and enjoy developing their technical skills while supporting others.
For experienced candidates, this role may follow a Level 2 development track. Experienced new hires participate in structured onboarding and training and if eligible, transition into the Service Delivery Technician II upon successful completion of defined training milestones.
Full-time remote position. Must be located in Greater Phoenix, Arizona.
Pay Rate: $17.00-$24.00/hour depending on experience.
Schedule: Monday-Friday, 10:00 AM-7:00 PM (Arizona)
Key Responsibilities
  • Maintains availability to receive escalated inbound calls, support tickets, and web chats.
  • Interprets customer-reported issues, troubleshoots effectively, provides solutions, and documents interactions clearly.
  • Supports and assists Level I technicians by providing technical direction and answering questions in team communication channels promptly.
  • Assesses customer technical support needs and routes or resolves tickets using documented procedures and available tools.
  • Provides technical guidance by identifying problems, researching solutions, following knowledgebase articles, and guiding clients through corrective steps.
  • Proactively creates and updates knowledge base articles and documentation.
  • Achieves predetermined service and performance goals
  • Follows designated workflows and escalation procedures while maximizing support efficiency.
  • Participates in Trapp internal meetings and required Trainings
  • Maintains a professional image and demonstrates and adheres all Trapp Policies and Procedures
  • Other Duties as assigned

Short-Term Success Metrics (First 90 Days)
During the first 90 days, technicians participate in structured onboarding focused on Trapp Technology's internal systems, technologies, services, and processes. Success includes:
  • Completing required onboarding and technical training modules
  • Demonstrating proficiency with internal tools, workflows, and documentation standards
  • Effectively supporting customers through ticket, chat, and phone channels under guidance
  • Following escalation procedures and service delivery expectations
  • Demonstrating technical readiness to support Level I technicians and handle escalated issues
  • Meeting defined quality, communication, and performance expectations

Successful completion of these milestones is required for transition into the Service Delivery Technician II role.
Qualifications
  • High school diploma required
  • CompTIA A + certification required
  • 2+ years of technical customer support experience or help desk experience (MSP experience preferred).
  • Strong troubleshooting skills with the ability to isolate and resolve issues quickly
  • Excellent communication skills, including verbal, written, and active listening abilities
  • Ability to compose grammatically correct, concise, and accurate notes
  • Ability to thrive in a fast-paced, technically advanced environment

Work Environment & Benefits
Trapp Technology and ArmorPoint take pride in a workplace defined by positivity, respect, and collaboration - where a strong work ethic, innovation, and mutual trust drive personal and company growth. We value our team members and offer a competitive benefit package, as listed below:
  • 100% employer-funded insurance for employee-only medical, dental, and vision coverage
  • Generous employer-funded insurance for family medical, dental, and vision coverage
  • 401 (k) plan with company match
  • Employer-sponsored life insurance
  • Paid parental leave
  • 3 weeks of paid time off, accrued annually
  • 8 company-paid holidays and 2 floating holidays each year
  • Certification and training reimbursement program for approved learning expenses
  • 100% remote position (must be located within an approved state in the United States)
  • Company equipment provided

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