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It Help Desk Support Representative Jobs (NOW HIRING)

US IT Solutions Inc

Help Desk Support

Denver, CO

$21 - $28.75/hr

Company Description We are from US IT Solutions, an ISO Certified, E-Verify, WMBE Certified ... Help Desk Support * Location: Denver, CO Short Description: Seeking a Helpdesk Analyst who will be ...

Zones, LLC

IT Help Desk Technician

Boston, MA · On-site

... IT Help Desk Technician to provide Level 1-2 support to end-users, troubleshoot and resolve ... Responsibilities : • Performing technical customer support to our State of Mass client via ...

Moore Colson

IT Help Desk Manager

Atlanta, GA

We are seeking IT Help Desk Manager who leads with a servant leadership style and acts as a team ... The ideal candidate has experience in an accounting firm and is comfortable supporting specialized ...

BKF

IT Help Desk Technician II

Newport Beach, CA · Hybrid

$23 - $30/hr

Join our dynamic team at BKF Engineers as an IT Help Desk Technician II! In this advanced support role, you will provide exceptional technical assistance to users and play a crucial part in ...

Select-Arc

IT Associate / Help Desk

Fort Loramie, OH · On-site

$21 - $24/hr

We are seeking an IT Associate to support both our Information Technology and Software Development teams. This role offers hands-on experience across help desk support, infrastructure, and software ...

GENERAL RV CENTER

IT Help Desk Technician

Wixom, MI · On-site

Overview IT Help Desk Technician The success of General RV Center is rooted in our exceptional team ... Provide support in person, over the phone, and using remote control helpdesk software. * Install ...

Just Solutions, Inc.

IT Help Desk Specialist

Fairport, NY · On-site

$26 - $36/hr

Role: IT Help Desk Specialist Location: Fairport, NY - supporting clients across Western NY (Utica to Buffalo) Pay: $26-$36 per hour, based on experience Schedule: Monday-Friday, 8:00 AM-5:00 PM ...

Yaskawa

IT Help Desk Intern

Waukegan, IL · On-site

$14.25 - $19/hr

Yaskawa America, Inc. is currently looking for an IT Help Desk intern to work on the following ... Provide phone and email support for users * Troubleshoot hardware and software issues, deploy ...

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How much do it help desk support representative jobs pay per hour?

As of May 30, 2026, the average hourly pay for it help desk support representative in the United States is $19.80, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Support Representative, and why are they important?

To thrive as an IT Help Desk Support Representative, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and often a relevant certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (e.g., ServiceNow, Jira), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient IT operations.

What are some common challenges faced by IT Help Desk Support Representatives, and how can they be managed effectively?

IT Help Desk Support Representatives often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's helpful to prioritize tasks, utilize knowledge base resources, and maintain clear, patient communication with end-users. Building strong problem-solving skills and collaborating with team members also plays a key role in resolving issues efficiently and providing excellent customer service.

What does an IT Help Desk Support Representative do?

An IT Help Desk Support Representative assists users with technical issues related to computer systems, software, and hardware. They diagnose problems, provide troubleshooting guidance, and resolve issues either remotely or in person. Their responsibilities often include responding to support tickets, setting up new equipment, and escalating complex problems to higher-level IT staff. This role is essential in ensuring employees can work efficiently by minimizing downtime caused by technical difficulties.

What is the difference between It Help Desk Support Representative vs Technical Support Specialist?

AspectIt Help Desk Support RepresentativeTechnical Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Network+
Work EnvironmentHelp desk, remote support, on-siteCustomer sites, remote, or call centers
Industry UsageIT services, corporate, MSPsIT, telecommunications, hardware vendors
Common Search IntentEntry-level IT support rolesTechnical troubleshooting, hardware/software issues

The main difference between an It Help Desk Support Representative and a Technical Support Specialist lies in their typical work environments and focus areas. Help desk reps generally handle initial support requests, often in a corporate or MSP setting, while Technical Support Specialists may focus more on hardware or software troubleshooting, sometimes in specialized industries. Both roles require similar certifications and serve as entry points into IT support careers.

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It Help Desk Support Representative jobs near you
IT Help Desk Technician

IT Help Desk Technician

McLane Intelligent Solutions

Temple, TX • On-site

Full-time

Medical, Retirement, PTO

Posted 7 days ago

Job description

At McLane Intelligent Solutions, our IT Help Desk Technicians play a crucial role in ensuring our clients receive the best technical support possible. This position focuses on diagnosing and resolving technical issues promptly while providing outstanding customer service. Technicians engage with clients through various communication channels, ensuring a seamless experience that enhances their operational efficiency.

Responsibilities:

  • Provide first-level technical support to end users for various software and hardware issues.
  • Document all interactions and resolutions in our ticketing system for tracking and future reference.
  • Effectively manage incoming calls, emails, and ticketing inquiries, prioritizing them as necessary.
  • Collaborate with other IT teams to escalate unresolved issues and ensure timely resolution.
  • Continuously learn and stay updated on new technologies and systems relevant to the company's services.

Requirements

  • Strong passion for technology and helping others with IT issues.
  • Familiarity with Windows operating systems, Microsoft Office Suite, and basic network troubleshooting.
  • Excellent communication skills and a customer-oriented attitude.
  • Experience with ticketing systems and remote support tools is a plus.
  • Ability to work well under pressure and manage multiple tasks simultaneously.
  • Helpful to have IT certifications such as CompTIA A+, Network+ or similar.
  • High school diploma required; Associate's or Bachelor's degree in IT or related field preferred.
  • Previous experience in a Help Desk role or customer service experience is highly valued.

Benefits

      • Competitive base salary.
      • Comprehensive benefits package including health insurance, retirement plans, and paid time off.
      • Ongoing training and professional development opportunities.
      • Fast-paced and collaborative work environment with opportunities for career advancement.