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It Help Desk Support Representative Jobs (NOW HIRING)

BC Tech Pro

IT Help Desk

Iuka, MS

$20.50/hr

... of a variety of technology-based products typically associated with an end-user computing ... Provides support to client identified VIPs * Responds to change management requests including ...

Dayton Freight

IT Help Desk Technician

Dayton, OH

A.S. in Information Technologies or 4 years of Help Desk experience. * Experience with IT fundamentals such as computer hardware troubleshooting and computer network knowledge * Ability to work in ...

BC Tech Pro

IT Help Desk

UT · On-site

$20.50/hr

... of a variety of technology-based products typically associated with an end-user computing ... Provides support to client identified VIPs * Responds to change management requests including ...

Enterfusion

IT Help Desk Technician

Orlando, FL · On-site

$48K - $65K/yr

As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing ... Provide technical support via phone, email, and in-person. * Troubleshoot hardware/software issues ...

Arcadia University

IT Help Desk Manager

Glenside, PA · On-site

The IT Help Desk Manager reports directly to the Assistant Vice President of IT and is in a hands ... The position provides advanced technical expertise in supporting technology services across a ...

FLAVOR & FRAGRANCE

IT Help Desk

Mahwah, NJ · On-site

First-Line Support: Acknowledge, log, and triage incoming IT support requests via ticketing system ... Physical Demands The physical demands described here are representative of those that must be met ...

Mavis Tire Supply

IT Help Desk Technician

White Plains, NY · On-site

$45K - $57K/yr

We're looking for IT Help Desk Technicians to join Team Mavis at our Operation Support Center in White Plains, NY . With over 2,000 retail locations, Mavis is one of the largest, independently-owned ...

STI

IT Help Desk Technician

Nashville, TN · On-site

We are looking for support to assist with ServiceDesk operations. As the modernization effort ... IT Help Desk Technician responsibilities include serving as the first point of contact for ...

BKF

IT Help Desk Technician I

Sacramento, CA · On-site

$22 - $29/hr

The IT Help Desk Technician will provide front-line support for all IT-related issues and support the organization's technology infrastructure. Key Responsibilities: * Serve as the first point of ...

BKF

IT Help Desk Technician I

San Jose, CA · Hybrid

$23 - $30/hr

The IT Help Desk Technician will provide front-line support for all IT-related issues and support the organization's technology infrastructure. Key Responsibilities: * Serve as the first point of ...

Noblesoft Technologies

Help Desk Agent

Brooklyn, NY · On-site

$18 - $22.75/hr

Contract (6+ Months) The L2 IT Help Desk Support role is responsible for providing advanced technical support to client workers. This position ensures that all IT-related issues are resolved ...

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It Help Desk Support Representative information

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How much do it help desk support representative jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for it help desk support representative in the United States is $19.80, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.63 per hour, depending on experience, location, and employer.

What qualifications do I need for IT help desk?

IT Help Desk Support Representatives typically need a high school diploma or equivalent, with some roles preferring an associate degree or certifications such as CompTIA A+. Strong problem-solving skills, knowledge of operating systems, and familiarity with help desk software are important, along with good communication abilities. Certifications can enhance job prospects but are not always mandatory for entry-level positions.

What are some common challenges faced by IT Help Desk Support Representatives, and how can they be managed effectively?

IT Help Desk Support Representatives often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's helpful to prioritize tasks, utilize knowledge base resources, and maintain clear, patient communication with end-users. Building strong problem-solving skills and collaborating with team members also plays a key role in resolving issues efficiently and providing excellent customer service.

What does an IT Help Desk Support Representative do?

An IT Help Desk Support Representative assists users with technical issues related to computer systems, software, and hardware. They diagnose problems, provide troubleshooting guidance, and resolve issues either remotely or in person. Their responsibilities often include responding to support tickets, setting up new equipment, and escalating complex problems to higher-level IT staff. This role is essential in ensuring employees can work efficiently by minimizing downtime caused by technical difficulties.

What are the key skills and qualifications needed to thrive as an IT Help Desk Support Representative, and why are they important?

To thrive as an IT Help Desk Support Representative, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and often a relevant certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (e.g., ServiceNow, Jira), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient IT operations.

What is the difference between It Help Desk Support Representative vs Technical Support Specialist?

AspectIt Help Desk Support RepresentativeTechnical Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Network+
Work EnvironmentHelp desk, remote support, on-siteCustomer sites, remote, or call centers
Industry UsageIT services, corporate, MSPsIT, telecommunications, hardware vendors
Common Search IntentEntry-level IT support rolesTechnical troubleshooting, hardware/software issues

The main difference between an It Help Desk Support Representative and a Technical Support Specialist lies in their typical work environments and focus areas. Help desk reps generally handle initial support requests, often in a corporate or MSP setting, while Technical Support Specialists may focus more on hardware or software troubleshooting, sometimes in specialized industries. Both roles require similar certifications and serve as entry points into IT support careers.

Which IT job is the highest paid?

The highest-paid IT jobs often include roles such as IT Director, Chief Information Officer (CIO), and Solutions Architect, which typically require extensive experience, advanced certifications, and leadership skills. These positions oversee technology strategy and have salaries that can exceed six figures, especially in large organizations or specialized industries.

Is helpdesk a good entry-level IT job?

Helpdesk support representative roles are common entry-level IT jobs that involve troubleshooting hardware, software, and network issues for users. These positions provide foundational experience in customer service, technical skills, and familiarity with tools like ticketing systems, making them suitable for those starting a career in IT.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but it does not fully replace IT Help Desk Support Representatives. These professionals are essential for handling complex issues, providing personalized assistance, and managing systems that require human judgment and communication skills. AI tools serve as support aids, allowing support staff to focus on more advanced and customer-focused responsibilities.
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It Help Desk Support Representative jobs near you

IT Help Desk

BC Tech Pro

Iuka, MS

$20.50/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 3 days ago

Job description

Job Description

This is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment. 

  • This is a full-time, onsite position. 
  • Benefits include Health, Dental Vision and 401k.
  • Pay starts at $20.50 per hour

Responsibilities:

  • Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.
  • Provides support to client identified VIPs
  • Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
  • Perform Install/Move/Add or Change (IMAC) activities.
  • Perform all assigned desk-side support activities
  • Display outstanding technical and professional services skills at all times
  • Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
  • Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
  • Understands and follows all documented service operations policies and procedures.
  • Other duties or certifications may be assigned to meet business needs
Qualifications

Education and Experience:

  • Typically requires technical school certification or equivalent of 2-4 years of relevant experience
  • Certifications and/or Qualifications:
  • Maintain all required OEM Certifications as directed by Management
  • Knowledge of relevant software and hardware systems
  • Understanding of ITIL methodologies
  • A+ certification is desired
  • May require additional customer-specific certifications or training as required

Skills:

  • Excellence in communication and customer-facing skills
  • Strong oral, written and interpersonal skills
  • Ability to follow instructions and processes with minimal instruction
  • Ability to lift and or move various computer equipment up to 50 lbs.
  • Must own a basic repair kit
  • Additional requirements may exist if offer of employment is extended
Additional Information

All your information will be kept confidential according to EEO guidelines.

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