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It Help Desk Support Representative Jobs (NOW HIRING)

Texas Wesleyan University

IT Help Desk

Fort Worth, TX

Position Information Job Title IT Help Desk Position Summary Needing a student employee who loves ... Receive support, enhancement, and service inquiries; answer common questions/inquiries. * Escalate ...

Reagent

IT Help Desk Analyst

NJ · On-site

$55K - $70K/yr

The IT Help Desk Analyst will be responsible for receiving, prioritizing, documenting, and ... In addition to direct user support, the role will own the administration and optimization of the ...

BC Tech Pro

IT Help Desk

Corinne, UT

... of a variety of technology-based products typically associated with an end-user computing ... Provides support to client identified VIPs * Responds to change management requests including ...

BC Tech Pro

IT Help Desk

Iuka, MS

$20.50/hr

... of a variety of technology-based products typically associated with an end-user computing ... Provides support to client identified VIPs * Responds to change management requests including ...

Dayton Freight

IT Help Desk Technician

Dayton, OH

A.S. in Information Technologies or 4 years of Help Desk experience. * Experience with IT fundamentals such as computer hardware troubleshooting and computer network knowledge * Ability to work in ...

CARCHEX LLC

IT Help Desk Associate

Cockeysville, MD · On-site

$22 - $26/hr

The IT Help Desk Associate will provide daily hands-on assistance and first-level support to CARCHEX employees to ensure system efficiency. Essential Responsibilities: · Oversee daily end user ...

Arcadia University

IT Help Desk Manager

Glenside, PA · On-site

The IT Help Desk Manager reports directly to the Assistant Vice President of IT and is in a hands ... The position provides advanced technical expertise in supporting technology services across a ...

Enterfusion

IT Help Desk Technician

Orlando, FL · On-site

$48K - $65K/yr

As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing ... Provide technical support via phone, email, and in-person. * Troubleshoot hardware/software issues ...

Toppan

IT Help Desk Administrator

Charlotte, NC · On-site

$80K - $90K/yr

The IT Help Desk Administrator is responsible for overseeing day-to-day help desk operations ... This role also serves as a bridge between IT support staff and the broader IT organization ...

Mavis Tire Supply

IT Help Desk Technician

White Plains, NY · On-site

$45K - $57K/yr

We're looking for IT Help Desk Technicians to join Team Mavis at our Operation Support Center in White Plains, NY . With over 2,000 retail locations, Mavis is one of the largest, independently-owned ...

BKF

IT Help Desk Technician I

Sacramento, CA · On-site

$22 - $29/hr

The IT Help Desk Technician will provide front-line support for all IT-related issues and support the organization's technology infrastructure. Key Responsibilities: * Serve as the first point of ...

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It Help Desk Support Representative information

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How much do it help desk support representative jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for it help desk support representative in the United States is $19.80, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.63 per hour, depending on experience, location, and employer.

What qualifications do I need for IT help desk?

IT Help Desk Support Representatives typically need a high school diploma or equivalent, with some roles preferring an associate degree or certifications such as CompTIA A+. Strong problem-solving skills, knowledge of operating systems, and familiarity with help desk software are important, along with good communication abilities. Certifications can enhance job prospects but are not always mandatory for entry-level positions.

What are some common challenges faced by IT Help Desk Support Representatives, and how can they be managed effectively?

IT Help Desk Support Representatives often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's helpful to prioritize tasks, utilize knowledge base resources, and maintain clear, patient communication with end-users. Building strong problem-solving skills and collaborating with team members also plays a key role in resolving issues efficiently and providing excellent customer service.

What does an IT Help Desk Support Representative do?

An IT Help Desk Support Representative assists users with technical issues related to computer systems, software, and hardware. They diagnose problems, provide troubleshooting guidance, and resolve issues either remotely or in person. Their responsibilities often include responding to support tickets, setting up new equipment, and escalating complex problems to higher-level IT staff. This role is essential in ensuring employees can work efficiently by minimizing downtime caused by technical difficulties.

What are the key skills and qualifications needed to thrive as an IT Help Desk Support Representative, and why are they important?

To thrive as an IT Help Desk Support Representative, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and often a relevant certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (e.g., ServiceNow, Jira), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient IT operations.

What is the difference between It Help Desk Support Representative vs Technical Support Specialist?

AspectIt Help Desk Support RepresentativeTechnical Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Network+
Work EnvironmentHelp desk, remote support, on-siteCustomer sites, remote, or call centers
Industry UsageIT services, corporate, MSPsIT, telecommunications, hardware vendors
Common Search IntentEntry-level IT support rolesTechnical troubleshooting, hardware/software issues

The main difference between an It Help Desk Support Representative and a Technical Support Specialist lies in their typical work environments and focus areas. Help desk reps generally handle initial support requests, often in a corporate or MSP setting, while Technical Support Specialists may focus more on hardware or software troubleshooting, sometimes in specialized industries. Both roles require similar certifications and serve as entry points into IT support careers.

Which IT job is the highest paid?

The highest-paid IT jobs often include roles such as IT Director, Chief Information Officer (CIO), and Solutions Architect, which typically require extensive experience, advanced certifications, and leadership skills. These positions oversee technology strategy and have salaries that can exceed six figures, especially in large organizations or specialized industries.

Is helpdesk a good entry-level IT job?

Helpdesk support representative roles are common entry-level IT jobs that involve troubleshooting hardware, software, and network issues for users. These positions provide foundational experience in customer service, technical skills, and familiarity with tools like ticketing systems, making them suitable for those starting a career in IT.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but it does not fully replace IT Help Desk Support Representatives. These professionals are essential for handling complex issues, providing personalized assistance, and managing systems that require human judgment and communication skills. AI tools serve as support aids, allowing support staff to focus on more advanced and customer-focused responsibilities.
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It Help Desk Support Representative jobs near you
IT Help Desk

IT Help Desk

Texas Wesleyan University

Fort Worth, TX

Other

Posted 9 days ago

Job description

Position Information
Job Title IT Help Desk Position Summary
Needing a student employee who loves IT, solving problems, and serving others. You will get to work with Blackboard, Ramlink, emails, and other IT programs that keep the campus running smoothly.
Federal Work-Study Awarded students preferred.
Essential Duties and Responsibilities
  • Serve as first point of contact for the IT department when contacted by phone and in person for assistance or requests.
  • Triage and log problems and requests for support using the ITSM application.
  • Receive support, enhancement, and service inquiries; answer common questions/inquiries.
  • Escalate specific/complex questions to the appropriate team member within the organization.
  • Assist students with installing, and troubleshooting computer and software related issues
  • Reset student email and domain account passwords
  • Provide excellent customer service
  • Assist with documenting all standard Service Desk operating procedures and routinely update that documentation as procedures change.
  • Consistently follow policies and procedures related to how problems are identified, received, documented, distributed, and corrected.
  • Provide support to Desktop Services as needed to move, remove or install equipment throughout the campus.
  • Provide support to receive, store and prepare new equipment for installation
  • Keep warehouse, Help Desk and tech benches orderly and safe by keeping area organized and ready for technicians to utilize the space and free from tripping hazards.
  • Must be able to lift desktop computers and peripherals as needed to facilitate the work outlined.
Education, Certifications and/or Licenses
  • None required.
Experience
  • Information Technology or Mass Comm Students that intend to work with the public are preferred, but not required.
Knowledge, Skills & Abilities
  • Ability to maintain composure in difficult situations.
  • Ability to work well with diverse faculty, staff, and students.
  • Basic knowledge of proper customer service.
  • Excellent written, oral, and interpersonal communication skills.
  • Basic knowledge in using Microsoft Office Suite, particularly Word and Excel.
  • Ability to pay attention to accuracy even with many work interruptions.
  • Ability to be a self starter who is detail oriented.
  • Strong organizational skills with the ability to work independently.
  • Ability to maintain confidentiality, while complying with FERPA regulations.
  • Ability to adhere to University & departmental policies and procedures.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to learn new computer software quickly.
  • Proven ability to manage multiple tasks, projects and changing priorities.
  • Strong dependability - reliable, responsible, and dependable, and fulfilling obligations.
  • Ability to maintain a professional appearance and office atmosphere.
  • Ability to be proficient with an integrated administrative system and current computer software programs.
  • Ability to complete all physical tasks.
Posting Detail Information
Posting Number Posting Open Date Open Until Filled Posting Close Date Special Instructions to Applicants

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