Position Information Job Title IT Help Desk Position Summary Needing a student employee who loves ... Receive support, enhancement, and service inquiries; answer common questions/inquiries. * Escalate ...
Position Information Job Title IT Help Desk Position Summary Needing a student employee who loves ... Receive support, enhancement, and service inquiries; answer common questions/inquiries. * Escalate ...
IT Help Desk Analyst
NJ · On-site
$55K - $70K/yr
The IT Help Desk Analyst will be responsible for receiving, prioritizing, documenting, and ... In addition to direct user support, the role will own the administration and optimization of the ...
IT Help Desk Analyst
NJ · On-site
$55K - $70K/yr
The IT Help Desk Analyst will be responsible for receiving, prioritizing, documenting, and ... In addition to direct user support, the role will own the administration and optimization of the ...
... of a variety of technology-based products typically associated with an end-user computing ... Provides support to client identified VIPs * Responds to change management requests including ...
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... of a variety of technology-based products typically associated with an end-user computing ... Provides support to client identified VIPs * Responds to change management requests including ...
IT Help Desk
$20.50/hr
... of a variety of technology-based products typically associated with an end-user computing ... Provides support to client identified VIPs * Responds to change management requests including ...
IT Help Desk
$20.50/hr
... of a variety of technology-based products typically associated with an end-user computing ... Provides support to client identified VIPs * Responds to change management requests including ...
A.S. in Information Technologies or 4 years of Help Desk experience. * Experience with IT fundamentals such as computer hardware troubleshooting and computer network knowledge * Ability to work in ...
A.S. in Information Technologies or 4 years of Help Desk experience. * Experience with IT fundamentals such as computer hardware troubleshooting and computer network knowledge * Ability to work in ...
IT Help Desk Associate
Cockeysville, MD · On-site
$22 - $26/hr
The IT Help Desk Associate will provide daily hands-on assistance and first-level support to CARCHEX employees to ensure system efficiency. Essential Responsibilities: · Oversee daily end user ...
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IT Help Desk Associate
Cockeysville, MD · On-site
$22 - $26/hr
The IT Help Desk Associate will provide daily hands-on assistance and first-level support to CARCHEX employees to ensure system efficiency. Essential Responsibilities: · Oversee daily end user ...
Position: IT Help Desk Location: 5420 Peachtree Industrial Blvd, Norcross, GA 30071 Work Mode ... The ideal candidate will be responsible for handling inbound technical support requests ...
Position: IT Help Desk Location: 5420 Peachtree Industrial Blvd, Norcross, GA 30071 Work Mode ... The ideal candidate will be responsible for handling inbound technical support requests ...
IT Help Desk Manager
Glenside, PA · On-site
The IT Help Desk Manager reports directly to the Assistant Vice President of IT and is in a hands ... The position provides advanced technical expertise in supporting technology services across a ...
IT Help Desk Manager
Glenside, PA · On-site
The IT Help Desk Manager reports directly to the Assistant Vice President of IT and is in a hands ... The position provides advanced technical expertise in supporting technology services across a ...
Tier 2 IT Help Desk Technician
Boston, MA · On-site
Tier 2 IT Help Desk Technician, Boston, MA We are looking for a Tier 2 IT Help Desk Technician to ... Responsibilities: - Provide warm, knowledgeable customer support and service for applications ...
Tier 2 IT Help Desk Technician
Boston, MA · On-site
Tier 2 IT Help Desk Technician, Boston, MA We are looking for a Tier 2 IT Help Desk Technician to ... Responsibilities: - Provide warm, knowledgeable customer support and service for applications ...
Help Desk Analyst SHINES (712556)
Atlanta, GA · On-site
$19.75 - $27/hr
... in Information Technology help desk support to work with child welfare staff to provide technical and non-technical/application support. • Requires good troubleshooting & problem-solving skills ...
Help Desk Analyst SHINES (712556)
Atlanta, GA · On-site
$19.75 - $27/hr
... in Information Technology help desk support to work with child welfare staff to provide technical and non-technical/application support. • Requires good troubleshooting & problem-solving skills ...
IT Help Desk Technician
Orlando, FL · On-site
$48K - $65K/yr
As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing ... Provide technical support via phone, email, and in-person. * Troubleshoot hardware/software issues ...
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IT Help Desk Technician
Orlando, FL · On-site
$48K - $65K/yr
As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing ... Provide technical support via phone, email, and in-person. * Troubleshoot hardware/software issues ...
IT Help Desk Technician
San Diego, CA · On-site
$25 - $35/hr
The IT Help Desk Technician is responsible for providing day-to-day technical support and maintenance of the company's IT systems, software, and hardware. This role ensures that employees have ...
IT Help Desk Technician
San Diego, CA · On-site
$25 - $35/hr
The IT Help Desk Technician is responsible for providing day-to-day technical support and maintenance of the company's IT systems, software, and hardware. This role ensures that employees have ...
Help Desk Support
Richmond, VA · Hybrid
$19.70/hr
Help Desk Support Location: Richmond, VA (Hybrid) Duration: 12 months + Possibility to Extend and ... Collaborate with other IT support groups and teams to resolve complex or escalated access issues.
Help Desk Support
Richmond, VA · Hybrid
$19.70/hr
Help Desk Support Location: Richmond, VA (Hybrid) Duration: 12 months + Possibility to Extend and ... Collaborate with other IT support groups and teams to resolve complex or escalated access issues.
IT Help Desk Support Level 1 - MSP
$38K - $42K/yr
... technology to meet a client's business needs. Duties & Responsibilities * Help Desk Support - Work ... Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) * CCNA or CCIE-Cisco ...
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IT Help Desk Support Level 1 - MSP
$38K - $42K/yr
... technology to meet a client's business needs. Duties & Responsibilities * Help Desk Support - Work ... Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) * CCNA or CCIE-Cisco ...
IT Help Desk Administrator
Charlotte, NC · On-site
$80K - $90K/yr
The IT Help Desk Administrator is responsible for overseeing day-to-day help desk operations ... This role also serves as a bridge between IT support staff and the broader IT organization ...
IT Help Desk Administrator
Charlotte, NC · On-site
$80K - $90K/yr
The IT Help Desk Administrator is responsible for overseeing day-to-day help desk operations ... This role also serves as a bridge between IT support staff and the broader IT organization ...
Part-Time 5+ years Experienced IT Help Desk Contractor
Knoxville, TN · On-site
$30 - $35/hr
You will visit the client 1 day every other week for help desk support, plus work on IT projects and be able to respond in case of IT emergencies. You must have at least a Bachelor's Degree and five ...
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Part-Time 5+ years Experienced IT Help Desk Contractor
Knoxville, TN · On-site
$30 - $35/hr
You will visit the client 1 day every other week for help desk support, plus work on IT projects and be able to respond in case of IT emergencies. You must have at least a Bachelor's Degree and five ...
Position : IT Help Desk Engineer Department : MIT Help Desk Reports To : IT Service Delivery ... This individual will be involved with basic service ticket response, onsite support, and project ...
Position : IT Help Desk Engineer Department : MIT Help Desk Reports To : IT Service Delivery ... This individual will be involved with basic service ticket response, onsite support, and project ...
IT Help Desk Technician
White Plains, NY · On-site
$45K - $57K/yr
We're looking for IT Help Desk Technicians to join Team Mavis at our Operation Support Center in White Plains, NY . With over 2,000 retail locations, Mavis is one of the largest, independently-owned ...
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IT Help Desk Technician
White Plains, NY · On-site
$45K - $57K/yr
We're looking for IT Help Desk Technicians to join Team Mavis at our Operation Support Center in White Plains, NY . With over 2,000 retail locations, Mavis is one of the largest, independently-owned ...
IT Help Desk Technician
Wyomissing, PA · On-site
Our IT Help Desk Technician is responsible for resolving incoming requests for technical assistance ... Provide comprehensive remote technical support services to Stratix clients * Take all steps to ...
IT Help Desk Technician
Wyomissing, PA · On-site
Our IT Help Desk Technician is responsible for resolving incoming requests for technical assistance ... Provide comprehensive remote technical support services to Stratix clients * Take all steps to ...
IT Help Desk Technician I
Sacramento, CA · On-site
$22 - $29/hr
The IT Help Desk Technician will provide front-line support for all IT-related issues and support the organization's technology infrastructure. Key Responsibilities: * Serve as the first point of ...
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IT Help Desk Technician I
Sacramento, CA · On-site
$22 - $29/hr
The IT Help Desk Technician will provide front-line support for all IT-related issues and support the organization's technology infrastructure. Key Responsibilities: * Serve as the first point of ...
It Help Desk Support Representative information
See salary details
$12.74 - $14.05
8% of jobs
$14.05 - $15.36
4% of jobs
$16.67 is the 25th percentile. Wages below this are outliers.
$15.36 - $16.67
13% of jobs
$16.67 - $17.99
13% of jobs
$17.99 - $19.30
9% of jobs
The median wage is $19.54 / hr.
$19.30 - $20.61
17% of jobs
$21.29 is the 75th percentile. Wages above this are outliers.
$20.61 - $21.92
22% of jobs
$21.92 - $23.23
7% of jobs
$23.23 - $24.54
4% of jobs
$24.54 - $25.85
1% of jobs
$25.85 - $27.16
2% of jobs
$12
$19
$27
How much do it help desk support representative jobs pay per hour?
What qualifications do I need for IT help desk?
What are some common challenges faced by IT Help Desk Support Representatives, and how can they be managed effectively?
What does an IT Help Desk Support Representative do?
What are the key skills and qualifications needed to thrive as an IT Help Desk Support Representative, and why are they important?
What is the difference between It Help Desk Support Representative vs Technical Support Specialist?
| Aspect | It Help Desk Support Representative | Technical Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, Microsoft Certified | CompTIA A+, Network+ |
| Work Environment | Help desk, remote support, on-site | Customer sites, remote, or call centers |
| Industry Usage | IT services, corporate, MSPs | IT, telecommunications, hardware vendors |
| Common Search Intent | Entry-level IT support roles | Technical troubleshooting, hardware/software issues |
The main difference between an It Help Desk Support Representative and a Technical Support Specialist lies in their typical work environments and focus areas. Help desk reps generally handle initial support requests, often in a corporate or MSP setting, while Technical Support Specialists may focus more on hardware or software troubleshooting, sometimes in specialized industries. Both roles require similar certifications and serve as entry points into IT support careers.
Which IT job is the highest paid?
Is helpdesk a good entry-level IT job?
Is AI replacing IT's help desk?
Job description
Federal Work-Study Awarded students preferred.
- Serve as first point of contact for the IT department when contacted by phone and in person for assistance or requests.
- Triage and log problems and requests for support using the ITSM application.
- Receive support, enhancement, and service inquiries; answer common questions/inquiries.
- Escalate specific/complex questions to the appropriate team member within the organization.
- Assist students with installing, and troubleshooting computer and software related issues
- Reset student email and domain account passwords
- Provide excellent customer service
- Assist with documenting all standard Service Desk operating procedures and routinely update that documentation as procedures change.
- Consistently follow policies and procedures related to how problems are identified, received, documented, distributed, and corrected.
- Provide support to Desktop Services as needed to move, remove or install equipment throughout the campus.
- Provide support to receive, store and prepare new equipment for installation
- Keep warehouse, Help Desk and tech benches orderly and safe by keeping area organized and ready for technicians to utilize the space and free from tripping hazards.
- Must be able to lift desktop computers and peripherals as needed to facilitate the work outlined.
- None required.
- Information Technology or Mass Comm Students that intend to work with the public are preferred, but not required.
- Ability to maintain composure in difficult situations.
- Ability to work well with diverse faculty, staff, and students.
- Basic knowledge of proper customer service.
- Excellent written, oral, and interpersonal communication skills.
- Basic knowledge in using Microsoft Office Suite, particularly Word and Excel.
- Ability to pay attention to accuracy even with many work interruptions.
- Ability to be a self starter who is detail oriented.
- Strong organizational skills with the ability to work independently.
- Ability to maintain confidentiality, while complying with FERPA regulations.
- Ability to adhere to University & departmental policies and procedures.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to learn new computer software quickly.
- Proven ability to manage multiple tasks, projects and changing priorities.
- Strong dependability - reliable, responsible, and dependable, and fulfilling obligations.
- Ability to maintain a professional appearance and office atmosphere.
- Ability to be proficient with an integrated administrative system and current computer software programs.
- Ability to complete all physical tasks.
About Texas Wesleyan University
Sourced by ZipRecruiter
Industry
Colleges, universities, and professional schools
Company size
201 - 500 Employees
Headquarters location
Fort Worth, TX, US
Year founded
1890