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Provided Help Desk Support Jobs (NOW HIRING)

Black Eagle Defense

Help Desk Specialist L1

Annapolis, MD · On-site

$60K - $100K/yr

SALARY RANGE $60,000 - $100,000/year DUTIES As a successful candidate for the Help Desk Specialist L1 role, you will provide 24x7 Help Desk support as defined by first response/Tier 1/Level 1 support.

Makpar

Junior Help Desk Support Agent (Bilingual-Spanish)

$17.50 - $22.25/hr

The Help Desk provides English- and Spanish-speaking support agents during all operational hours to ensure uninterrupted bilingual assistance across all support channels, including phone, email ...

Diné Development Corporation

Help Desk Technician

$20.50 - $27.75/hr

Provide help desk support for GEOMAP users, including incident intake, troubleshooting, resolution, and escalation. * Respond to user issues involving application access, account support, system ...

360 IT Professionals

Need Help Desk Support II

Salem, OR · On-site

$20 - $27.25/hr

Provide workstation installation, troubleshooting, diagnosis, and repair for multiple systems and ... Troubleshoot workstation hardware and operating system problems. * Assist the Computer Support Desk ...

Fgcu

OPS Non-Student Help Desk Support Associate

Campus, IL · On-site

$18 - $24.50/hr

Job Summary The OPS Non-Student Help Desk Support Associate will perform basic office duties, provide customer service, and support for the University. The University Help Desk is a part of ...

SpikeIT Global Solutions

Help Desk Analyst

Trenton, NJ · On-site

$20.50 - $28/hr

Provide first response help desk support to all customers and users. Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems ...

TEKsystems

Help Desk Analyst

Detroit, MI

$16 - $18/hr

This role is responsible for providing efficient, professional, and effective IT support by ... Skills Help desk support, Help desk, Troubleshooting, Windows 10, Active directory, Customer ...

TEKsystems

Help Desk Analyst

Detroit, MI

$16 - $18/hr

This role is responsible for providing efficient, professional, and effective IT support by ... Skills Help desk support, Help desk, Troubleshooting, Windows 10, Active directory, Customer ...

CONNECTION

Helpdesk Support Technician

Brea, CA

$20.75 - $28/hr

Provide day-to-day Help Desk support for end users. * Troubleshoot hardware, software, and peripheral issues. * Provision, configure, and deploy laptops and desktop computers. * Install, configure ...

Booz Allen Hamilton

Help Desk Specialist

Rome, NY · On-site

$52K - $108K/yr

You will be providing Tier I and II support for Help Desk tickets from team members and mission partners within the response service level agreement, updating tickets daily with complete notes, and ...

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How much do provided help desk support jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for provided help desk support in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What does a help desk support professional do?

A Help Desk Support professional assists users with technical issues related to computer systems, software, and hardware. Their responsibilities include troubleshooting problems, providing solutions over the phone, email, or in-person, and documenting issues and resolutions. They may also install software, configure systems, and escalate complex problems to higher-level IT staff. Help Desk Support is essential for maintaining smooth business operations by ensuring that technology runs efficiently and users receive timely assistance.

What are the key skills and qualifications needed to thrive as a help desk support specialist, and why are they important?

To thrive as a Help Desk Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and basic networking, often supported by a relevant degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and common operating systems (Windows, macOS) is typically required. Strong communication skills, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure efficient resolution of technical issues and high user satisfaction, which are critical for organizational productivity.

What are some common challenges faced by help desk support professionals and how can they be managed effectively?

Help Desk Support professionals often encounter challenges such as high ticket volumes, troubleshooting unfamiliar technical issues, and managing users who may be frustrated or stressed. Effective time management, clear communication, and staying up-to-date with system updates and knowledge bases can help address these challenges. Additionally, collaborating closely with other IT team members and documenting solutions can streamline workflows and improve service quality.

What is the difference between Provided Help Desk Support vs Help Desk Technician?

AspectProvided Help Desk SupportHelp Desk Technician
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk, remote or on-site supportHelp desk, remote or on-site support
Industry UsageIT support, customer serviceIT support, customer service
Primary FocusProviding technical assistance to usersProviding technical assistance to users

Both Provided Help Desk Support and Help Desk Technician roles involve assisting users with technical issues, often requiring similar certifications and work environments. The main difference lies in terminology; 'Provided Help Desk Support' is a broader term that may encompass various support roles, while 'Help Desk Technician' specifically refers to a technical support position. Understanding these roles helps job seekers target the right opportunities in IT support.

Is provided help desk support a good entry-level IT job?

Provided Help Desk Support is typically considered a good entry-level IT position because it involves basic troubleshooting, customer service, and technical skills that build a foundation for advanced IT roles. It often requires knowledge of operating systems, remote support tools, and certifications like CompTIA A+ and can lead to opportunities in network administration, cybersecurity, and systems management.
More about Provided Help Desk Support jobs

What job categories do people searching Provided Help Desk Support jobs look for?

The top searched job categories for Provided Help Desk Support jobs are:

Provided Help Desk Support jobs near you
Infographic showing various Provided Help Desk Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,356 per year, or $20.8 per hour.

Help Desk Support Service Specialist - Intermediate

DecisionPoint | Cortek

Southport, NC • On-site

Full-time

Re-posted 14 days ago

Job description

Overview
DecisionPoint seeks a Help Desk Support Service Specialist - Intermediate to provide onsite customer support at SDDC installation, brigade, battalion, or detachment-level locations under the GITSS program. This position supports local and remote users with technical assistance, troubleshooting, ticket management, workstation support, voice/data communications support, multimedia support, and mission-critical IT support.
The role requires customer-facing IT support experience, strong troubleshooting skills, and the ability to support distributed SDDC users in CONUS or OCONUS environments.
This position is onsite at the assigned SDDC location.
Note: By applying to this position, you acknowledge and consent to having your resume included in an active competitive government contract bid.
Duties & Responsibilities
The Intermediate Help Desk Support Service Specialist will:
  • Provide onsite customer support for SDDC local and remote users.
  • Troubleshoot, diagnose, and resolve workstation, laptop, peripheral, software, printer, MFP, multimedia, email, voice/data, and connectivity issues.
  • Create, track, monitor, route, and close incidents and service requests in the Government-provided ticketing system.
  • Support Government-owned PCs, laptops, hardware, software, and peripheral devices.
  • Support WAN connectivity, internet connectivity, email, voice/data communications, cabling, and multimedia requirements.
  • Provide workstation upgrades, new workstation setup, installations, replacements, and loaner laptop program support.
  • Conduct or support STIG activities for new equipment prior to network connection.
  • Support hardware/software inventory, Tenant Inclusion Plan updates, and property accountability activities.
  • Provide after-hours on-call support for mission-critical incidents and outages when required.
  • Coordinate with systems administrators, network administrators, cybersecurity personnel, Government leads, and remote support teams.
  • Maintain knowledge base entries, SOPs, and issue-resolution documentation.

Qualifications
Clearance Requirement:
  • Must hold an active Secret clearance.
  • Must be eligible to obtain and maintain required Common Access Card (CAC), facility access, system access, and Government network access.

Education:
  • Associate degree in Information Technology, Computer Science, Cybersecurity, or related discipline preferred.

Experience:
  • Minimum 5 years of help desk, customer support, desktop support, or field IT support experience.
  • Experience supporting distributed DoD or federal users preferred.
  • Experience with AESD, Remedy, ServiceNow, or equivalent ticketing systems.
  • Experience supporting Microsoft Windows, Microsoft 365, printers/MFPs, peripherals, cabling, basic network connectivity, and user support.

Technical Knowledge:
  • Knowledge of Tier I/Tier II support, incident routing, endpoint support, hardware/software troubleshooting, and customer service operations.
  • Familiarity with DoD secure environments, CAC-enabled systems, NIPR/SIPR support, and STIG-related endpoint requirements preferred.
  • Ability to support remote users and coordinate with centralized technical teams.

Certifications (Preferred):
  • DoD 8140 / 8570 certification.
  • CompTIA Security+, A+, Network+, ITIL Foundation, HDI, or equivalent certification preferred.

Skills:
  • Strong customer service and communication skills.
  • Ability to work independently at field locations.
  • Strong troubleshooting and ticket documentation skills.
  • Ability to support mission-critical outages and after-hours requirements when needed.

Our Equal Employment Opportunity Policy
  • EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
  • Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
  • Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.

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