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Provided Help Desk Support Jobs (NOW HIRING)

STI

Help Desk Support I

Golden, CO · On-site

$20.75 - $28/hr

Help Desk Support I Location ... Golden, CO Duration: 5 Month+ Assignment Provides support to end users on a variety of issues.

Pit Crew Technologies LLC

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Managed Service Provider Help Desk Support

San Antonio, TX · On-site

$30K - $35K/yr

... that may request support via phone, email, or help desk ticket. The candidate must be detail ... This may include physical cable testing using company provided equipment. - Desktop, laptop, and ...

Fleet Response

Help Desk Support Engineer

Hudson, OH · On-site

The Help Desk Support Engineer will receive, prioritize, document, and resolve end user help ... Communicate and provide accurate and timely information and service to the various customers served ...

Pit Crew Technologies LLC

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Managed Service Provider Help Desk Support

San Antonio, TX · On-site

$30K - $35K/yr

... that may request support via phone, email, or help desk ticket. The candidate must be detail ... This may include physical cable testing using company provided equipment. - Desktop, laptop, and ...

Agile Defense

Help Desk Technician

Montgomery, AL

$19.75 - $26.75/hr

Provide help desk support for all supported applications via phone/email. * Serve as the initial contact for reporting technical issues and answering questions regarding field user issues.

Mevion

Help Desk Support Specialist

Littleton, MA · On-site

The Help Desk Support Specialist is a customer service professional responsible for front-line IT ... Advises users on the methods, steps, and actions to resolve and avoid future issues and provides ...

Cuningham

Help Desk Support Tech I

Minneapolis, MN

$21 - $28.25/hr

This role provides frontline technical support to employees across the organization, including ... The Help Desk Support Tech I supports a broad range of hardware, software, and collaboration ...

New

Circle the City

Help Desk Support I (58704)

Phoenix, AZ · On-site

$51.69K - $67.14K/yr

The Help Desk Support Specialist I provides first-level technical support to Circle the City staff across all clinics and mobile programs. This role is the initial point of contact for IT issues ...

Sierra Circuits

Help Desk Support Engineer

Sunnyvale, CA · On-site

$25 - $30/hr

The Help Desk Support Engineer provides first-level technical support for end users in a Microsoft ... Provide timely end-user support for Windows desktops/laptops, peripherals, and business ...

RICEFW Technologies,Inc

Help Desk Support I

Denver, CO · On-site

$20.50 - $27.75/hr

We are an End to End IT Solutions provider with extensive experience in Business Consulting, IT ... ROLE : Help Desk Support I JOB ID : RQS 2017-3443A Department : CDPHE Location: SouthDenver ...

RICEFW Technologies,Inc

Help Desk Support I

Denver, CO

$20.50 - $27.75/hr

We are an End to End IT Solutions provider with extensive experience in Business Consulting, IT ... ROLE : Help Desk Support I JOB ID : RQS 2017-3443A Department : CDPHE Location: SouthDenver ...

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How much do provided help desk support jobs pay per hour?

As of May 28, 2026, the average hourly pay for provided help desk support in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Support specialist, and why are they important?

To thrive as a Help Desk Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and basic networking, often supported by a relevant degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and common operating systems (Windows, macOS) is typically required. Strong communication skills, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure efficient resolution of technical issues and high user satisfaction, which are critical for organizational productivity.

What are some common challenges faced by Help Desk Support professionals and how can they be managed effectively?

Help Desk Support professionals often encounter challenges such as high ticket volumes, troubleshooting unfamiliar technical issues, and managing users who may be frustrated or stressed. Effective time management, clear communication, and staying up-to-date with system updates and knowledge bases can help address these challenges. Additionally, collaborating closely with other IT team members and documenting solutions can streamline workflows and improve service quality.

What does a Help Desk Support professional do?

A Help Desk Support professional assists users with technical issues related to computer systems, software, and hardware. Their responsibilities include troubleshooting problems, providing solutions over the phone, email, or in-person, and documenting issues and resolutions. They may also install software, configure systems, and escalate complex problems to higher-level IT staff. Help Desk Support is essential for maintaining smooth business operations by ensuring that technology runs efficiently and users receive timely assistance.

What is the difference between Provided Help Desk Support vs Help Desk Technician?

AspectProvided Help Desk SupportHelp Desk Technician
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk, remote or on-site supportHelp desk, remote or on-site support
Industry UsageIT support, customer serviceIT support, customer service
Primary FocusProviding technical assistance to usersProviding technical assistance to users

Both Provided Help Desk Support and Help Desk Technician roles involve assisting users with technical issues, often requiring similar certifications and work environments. The main difference lies in terminology; 'Provided Help Desk Support' is a broader term that may encompass various support roles, while 'Help Desk Technician' specifically refers to a technical support position. Understanding these roles helps job seekers target the right opportunities in IT support.

More about Provided Help Desk Support jobs
What job categories do people searching Provided Help Desk Support jobs look for? The top searched job categories for Provided Help Desk Support jobs are:
Provided Help Desk Support jobs near you
Infographic showing various Provided Help Desk Support job openings in the United States as of May 2026, with employment types broken down into 78% Full Time, 3% Part Time, and 19% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $43,356 per year, or $20.8 per hour.

Help Desk Support I

STI

Golden, CO • On-site

$20.75 - $28/hr

Temporary

Posted 8 days ago

Job description

Job Title: Help Desk Support I
Location: Golden, CO
Duration: 5 Month+ Assignment
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
Responds to telephone calls, email and personnel requests for technical support.
Documents, tracks and monitors the problem to ensure a timely resolution.
May require an associate degree in a related area and at least 1 year or equivalent experience in the field or in a related area. Has knowledge of commonly used concepts, practices, and procedures within a particular field.
Relies on instructions and pre-established guidelines to perform the functions of the job.
Primary job functions do not typically require exercising independent judgment.
Answer call center phones in a friendly, helpful and professional manner.
Open a ticket for support and provide that support once trained. Create new network user accounts per procedure, Disable network accounts per procedure.
Update Microsoft exchange information per procedure based on information supplied.
Work tickets assigned in the queue and assist with assigning tickets to others in the team.
Must be very customer service oriented, enjoy working with users to solve their issues over the phone primarily and in person when assigned.
Adept at asking questions to better support the user with process and procedures.
Must be a team player.
Temporary position only.
Must live local. Must be able to work from home on Fridays.
Must be able to interview in person.
Must be able to take CJIS certification training/exam

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